Public bug reported:
The speakers won't work on the new HP envy 360.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-27.28~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aknen 1487 F.... pulseaudio
/dev/snd/pcmC0D6c: aknen 1487 F...m pulseaudio
/dev/snd/pcmC0D0p: aknen 1487 F...m pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 12 14:34:46 2024
InstallationDate: Installed on 2024-04-10 (2 days ago)
InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64
(20240220)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aknen 1487 F.... pulseaudio
/dev/snd/pcmC0D6c: aknen 1487 F...m pulseaudio
/dev/snd/pcmC0D0p: aknen 1487 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [HP Envy x360 2-in-1 Laptop 16-ac0xxx, Realtek ALC245, Speaker,
Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/05/2024
dmi.bios.release: 15.1
dmi.bios.vendor: Insyde
dmi.bios.version: F.01
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8C66
dmi.board.vendor: HP
dmi.board.version: 01.22
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.22
dmi.modalias:
dmi:bvnInsyde:bvrF.01:bd01/05/2024:br15.1:efr1.22:svnHP:pnHPEnvyx3602-in-1Laptop16-ac0xxx:pvrType1ProductConfigId:rvnHP:rn8C66:rvr01.22:cvnHP:ct31:cvrChassisVersion:sku9S1R5UA#ABA:
dmi.product.family: 103C_5335M8 HP ENVY
dmi.product.name: HP Envy x360 2-in-1 Laptop 16-ac0xxx
dmi.product.sku: 9S1R5UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2024-04-12T14:25:11.869752
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug jammy
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https://bugs.launchpad.net/bugs/2061176
Title:
[HP Envy x360 2-in-1 Laptop 16-ac0xxx, Realtek ALC245, Speaker,
Internal] No sound at all
Status in alsa-driver package in Ubuntu:
New
Bug description:
The speakers won't work on the new HP envy 360.
ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-27.28~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-27-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aknen 1487 F.... pulseaudio
/dev/snd/pcmC0D6c: aknen 1487 F...m pulseaudio
/dev/snd/pcmC0D0p: aknen 1487 F...m pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 12 14:34:46 2024
InstallationDate: Installed on 2024-04-10 (2 days ago)
InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64
(20240220)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: aknen 1487 F.... pulseaudio
/dev/snd/pcmC0D6c: aknen 1487 F...m pulseaudio
/dev/snd/pcmC0D0p: aknen 1487 F...m pulseaudio
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [HP Envy x360 2-in-1 Laptop 16-ac0xxx, Realtek ALC245, Speaker,
Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/05/2024
dmi.bios.release: 15.1
dmi.bios.vendor: Insyde
dmi.bios.version: F.01
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8C66
dmi.board.vendor: HP
dmi.board.version: 01.22
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.22
dmi.modalias:
dmi:bvnInsyde:bvrF.01:bd01/05/2024:br15.1:efr1.22:svnHP:pnHPEnvyx3602-in-1Laptop16-ac0xxx:pvrType1ProductConfigId:rvnHP:rn8C66:rvr01.22:cvnHP:ct31:cvrChassisVersion:sku9S1R5UA#ABA:
dmi.product.family: 103C_5335M8 HP ENVY
dmi.product.name: HP Envy x360 2-in-1 Laptop 16-ac0xxx
dmi.product.sku: 9S1R5UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
mtime.conffile..etc.modprobe.d.alsa-base.conf: 2024-04-12T14:25:11.869752
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