[Touch-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box
The link is not working. Skip that. I have the following commands in case it helps: *-usb description: Mass storage device product: DataTraveler 3.0 vendor: Kingston physical id: 1 bus info: usb@2:1 logical name: scsi0 version: 0.01 serial: 0026186871D2F02178471906 capabilities: usb-3.00 scsi emulated scsi-host configuration: driver=usb-storage maxpower=296mA speed=5000Mbit/s *-disk description: SCSI Disk product: DataTraveler 3.0 vendor: Kingston physical id: 0.0.0 bus info: scsi@0:0.0.0 logical name: /dev/sda serial: 0 size: 7377MiB (7736MB) capabilities: removable configuration: ansiversion=6 logicalsectorsize=512 sectorsize=512 *-medium physical id: 0 logical name: /dev/sda size: 7377MiB (7736MB) capabilities: partitioned partitioned:dos configuration: signature=06593661 *-storage description: Non-Volatile memory controller product: Toshiba America Info Systems vendor: Toshiba America Info Systems physical id: 0 bus info: pci@:02:00.0 version: 00 width: 64 bits clock: 33MHz capabilities: storage pciexpress pm msi msix nvm_express bus_master cap_list configuration: driver=nvme latency=0 resources: irq:16 memory:b050-b0503fff Bus 002 Device 002: ID 0951:1666 Kingston Technology DataTraveler G4 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 8087:0025 Intel Corp. Bus 001 Device 003: ID 1bcf:2b96 Sunplus Innovation Technology Inc. Bus 001 Device 002: ID 0a5c:5832 Broadcom Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub 00:00.0 Host bridge: Intel Corporation Device 3ec4 (rev 07) 00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07) 00:02.0 VGA compatible controller: Intel Corporation Device 3e94 00:04.0 Signal processing controller: Intel Corporation Skylake Processor Thermal Subsystem (rev 07) 00:08.0 System peripheral: Intel Corporation Skylake Gaussian Mixture Model 00:12.0 Signal processing controller: Intel Corporation Device a379 (rev 10) 00:14.0 USB controller: Intel Corporation Device a36d (rev 10) 00:14.2 RAM memory: Intel Corporation Device a36f (rev 10) 00:15.0 Serial bus controller [0c80]: Intel Corporation Device a368 (rev 10) 00:15.1 Serial bus controller [0c80]: Intel Corporation Device a369 (rev 10) 00:16.0 Communication controller: Intel Corporation Device a360 (rev 10) 00:1b.0 PCI bridge: Intel Corporation Device a32c (rev f0) 00:1c.0 PCI bridge: Intel Corporation Device a338 (rev f0) 00:1c.5 PCI bridge: Intel Corporation Device a33d (rev f0) 00:1c.6 PCI bridge: Intel Corporation Device a33e (rev f0) 00:1f.0 ISA bridge: Intel Corporation Device a30e (rev 10) 00:1f.3 Audio device: Intel Corporation Device a348 (rev 10) 00:1f.4 SMBus: Intel Corporation Device a323 (rev 10) 00:1f.5 Serial bus controller [0c80]: Intel Corporation Device a324 (rev 10) 00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection (7) I219-LM (rev 10) 01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Polaris10] 01:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX 580] 02:00.0 Non-Volatile memory controller: Toshiba America Info Systems Device 0116 6e:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5260 (rev 01) 6f:00.0 Network controller: Intel Corporation Device 2526 (rev 29) Bus 002 Device 002: ID 0951:1666 Kingston Technology DataTraveler G4 Device Descriptor: bLength18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 9 idVendor 0x0951 Kingston Technology idProduct 0x1666 DataTraveler G4 bcdDevice0.01 iManufacturer 1 Kingston iProduct2 DataTraveler 3.0 iSerial 3 0026186871D2F02178471906 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 44 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0x80 (Bus Powered) MaxPower 74mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber0 bAlternateSetting 0 bNumEndpoints 2 bInterfaceClass 8 Mass Storage bInterfaceSubClass 6 SCSI bInterfaceProtocol 80 Bulk-Only iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5
[Touch-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box
Following https://help.ubuntu.com/community/CommonAccessCard Does not work to get the smartcard reader working. pcsc_scan returns 'Waiting for first reader' -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pcsc-lite in Ubuntu. https://bugs.launchpad.net/bugs/1835297 Title: Precision 7730 smart card reader does not work out of box Status in pcsc-lite package in Ubuntu: New Bug description: The Canonical certified smart card reader will not function until the following commands are run: sudo mkdir /tmp/USH cd /tmp/USH sudo mkdir debs cd debs sudo wget https://http.kali.org/pool/main/p/pcsc-lite/libpcsclite- dev_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc- lite/libpcsclite1_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc- lite/pcscd_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc-tools/pcsc- tools_1.5.4-1_amd64.deb cd .. sudo apt-get -f install -y sudo apt purge lib-pcsc* pcscd* -y sudo apt install ./debs/*.deb --install-recommends -y sudo apt-get install libusb-1.0-0-dev sudo wget https://alioth- archive.debian.org/releases/pcsclite/ccid/1.4.25/ccid-1.4.25.tar.bz2 sudo tar xvfj ccid-*.tar.bz2 cd ccid-1.4.25/ ./configure sudo make sudo make install sudo cp src/92_pcscd_ccid.rules /etc/udev/rules.d/ sudo systemctl restart pcscd sudo systemctl status pcscd sudo pcsc_scan Additionally, the following commands, which do the same thing as the above in a cleaner way, do NOT resolve the issue in both the OEM and public image: sudo apt install -y libpcsclite-dev libpcsclite1 pcscd pcsc-tools libusb-1.0-0 libusb-1.0-0-dev libccid libacsccid1 sudo systemctl restart pcscd sudo systemctl status pcscd sudo pcsc_scan To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pcsc-lite/+bug/1835297/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box
The information Nick previously provided was how they got around the issue using the Kali opensource drivers. Would you like us to follow https://pcsclite.alioth.debian.org/ccid.html#support to get you that information. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pcsc-lite in Ubuntu. https://bugs.launchpad.net/bugs/1835297 Title: Precision 7730 smart card reader does not work out of box Status in pcsc-lite package in Ubuntu: New Bug description: The Canonical certified smart card reader will not function until the following commands are run: sudo mkdir /tmp/USH cd /tmp/USH sudo mkdir debs cd debs sudo wget https://http.kali.org/pool/main/p/pcsc-lite/libpcsclite- dev_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc- lite/libpcsclite1_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc- lite/pcscd_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc-tools/pcsc- tools_1.5.4-1_amd64.deb cd .. sudo apt-get -f install -y sudo apt purge lib-pcsc* pcscd* -y sudo apt install ./debs/*.deb --install-recommends -y sudo apt-get install libusb-1.0-0-dev sudo wget https://alioth- archive.debian.org/releases/pcsclite/ccid/1.4.25/ccid-1.4.25.tar.bz2 sudo tar xvfj ccid-*.tar.bz2 cd ccid-1.4.25/ ./configure sudo make sudo make install sudo cp src/92_pcscd_ccid.rules /etc/udev/rules.d/ sudo systemctl restart pcscd sudo systemctl status pcscd sudo pcsc_scan Additionally, the following commands, which do the same thing as the above in a cleaner way, do NOT resolve the issue in both the OEM and public image: sudo apt install -y libpcsclite-dev libpcsclite1 pcscd pcsc-tools libusb-1.0-0 libusb-1.0-0-dev libccid libacsccid1 sudo systemctl restart pcscd sudo systemctl status pcscd sudo pcsc_scan To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pcsc-lite/+bug/1835297/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box
Does this cert indicate only Realtek is certified? The lsusb output is: Bus 001 Device 002: ID 0a5c:5832 Broadcom Corp. Device Descriptor: bLength18 bDescriptorType 1 bcdUSB 1.10 bDeviceClass0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize064 idVendor 0x0a5c Broadcom Corp. idProduct 0x5832 bcdDevice1.01 iManufacturer 1 Broadcom Corp iProduct2 5880 iSerial 3 0123456789ABCD bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 139 bNumInterfaces 2 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 100mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber0 bAlternateSetting 0 bNumEndpoints 3 bInterfaceClass 254 Application Specific Interface bInterfaceSubClass 0 bInterfaceProtocol 0 iInterface 4 Broadcom USH ** UNRECOGNIZED: 10 25 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes2 Transfer TypeBulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x01 EP 1 OUT bmAttributes2 Transfer TypeBulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x85 EP 5 IN bmAttributes3 Transfer TypeInterrupt Synch Type None Usage Type Data wMaxPacketSize 0x0010 1x 16 bytes bInterval 1 Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber1 bAlternateSetting 0 bNumEndpoints 3 bInterfaceClass11 Chip/SmartCard bInterfaceSubClass 0 bInterfaceProtocol 0 iInterface 5 Contacted SmartCard ChipCard Interface Descriptor: bLength54 bDescriptorType33 bcdCCID 1.00 nMaxSlotIndex 0 bVoltageSupport 7 5.0V 3.0V 1.8V dwProtocols 3 T=0 T=1 dwDefaultClock 4000 dwMaxiumumClock 4000 bNumClockSupported 0 dwDataRate 9600 bps dwMaxDataRate 25 bps bNumDataRatesSupp. 0 dwMaxIFSD 247 dwSyncProtocols dwMechanical dwFeatures 000102BA Auto configuration based on ATR Auto voltage selection Auto clock change Auto baud rate change Auto PPS made by CCID NAD value other than 0x00 accepted TPDU level exchange dwMaxCCIDMsgLen 271 bClassGetResponse 00 bClassEnvelope 00 wlcdLayout none bPINSupport 0 bMaxCCIDBusySlots 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x82 EP 2 IN bmAttributes2 Transfer TypeBulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x02 EP 2 OUT bmAttributes2 Transfer TypeBulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x86 EP 6 IN bmAttributes3 Transfer TypeInterrupt Synch Type None Usage Type Data wMaxPacketSize 0x0010 1x 16 bytes
[Touch-packages] [Bug 1835297] Re: Precision 7730 smart card reader does not work out of box
To add to this the following URL suggests the support and drivers should be bundled: https://certification.ubuntu.com/hardware/201803-26164/ The Dell OEM image does not house the drivers, nor does the Canonical image. Is this expected? Should there be documentation on how to get this working without using opensource drivers since it is certified? What does the certification mean? Is there anything we need to do at Dell to get canonical and Dell to work on getting the Kati.org pcscd* drivers bundled? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pcsc-lite in Ubuntu. https://bugs.launchpad.net/bugs/1835297 Title: Precision 7730 smart card reader does not work out of box Status in pcsc-lite package in Ubuntu: New Bug description: The Canonical certified smart card reader will not function until the following commands are run: sudo mkdir /tmp/USH cd /tmp/USH sudo mkdir debs cd debs sudo wget https://http.kali.org/pool/main/p/pcsc-lite/libpcsclite- dev_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc- lite/libpcsclite1_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc- lite/pcscd_1.8.24-1_amd64.deb sudo wget https://http.kali.org/pool/main/p/pcsc-tools/pcsc- tools_1.5.4-1_amd64.deb cd .. sudo apt-get -f install -y sudo apt purge lib-pcsc* pcscd* -y sudo apt install ./debs/*.deb --install-recommends -y sudo apt-get install libusb-1.0-0-dev sudo wget https://alioth- archive.debian.org/releases/pcsclite/ccid/1.4.25/ccid-1.4.25.tar.bz2 sudo tar xvfj ccid-*.tar.bz2 cd ccid-1.4.25/ ./configure sudo make sudo make install sudo cp src/92_pcscd_ccid.rules /etc/udev/rules.d/ sudo systemctl restart pcscd sudo systemctl status pcscd sudo pcsc_scan Additionally, the following commands, which do the same thing as the above in a cleaner way, do NOT resolve the issue in both the OEM and public image: sudo apt install -y libpcsclite-dev libpcsclite1 pcscd pcsc-tools libusb-1.0-0 libusb-1.0-0-dev libccid libacsccid1 sudo systemctl restart pcscd sudo systemctl status pcscd sudo pcsc_scan To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pcsc-lite/+bug/1835297/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1820323] [NEW] xorg crash
Public bug reported: This is on Precision 3620, Precision 5820, Precision 7820 - systems with AMD bundled for OEM fail to properly boot after update/upgrade. I believe this is related to this issue: https://www.amd.com/en/support/kb/faq/amdgpupro-ubuntu-advisory Since our image contains the amdgpu-pro package we are impacted. Canonical image is not impacted. Various systems (Precision 3420, 3620, 5820, and 7820) are having login issues with AMD GPUs after running system updates on the OEM Ubuntu image. After running sudo apt-get update && apt-get upgrade, the system will exhibit one of a few different behaviors: • Boots to a black screen • Loops at login • Boots to a screen indicating the system has been forced to low graphics mode and hard locks. I have a systems in the lab that exhibits this issue and I don’t know how to get around it. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3.1 ProcVersionSignature: Ubuntu 4.4.0-143.169-generic 4.4.170 Uname: Linux 4.4.0-143-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 BootLog: Scanning for Btrfs filesystems UBUNTU: clean, 267691/28237824 files, 3796147/112924672 blocks CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' Date: Fri Mar 15 13:22:36 2019 DistUpgraded: Fresh install DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Subsystem: Dell Device [1028:06c7] Advanced Micro Devices, Inc. [AMD/ATI] Lexa XT [Radeon PRO WX 2100] [1002:6995] (prog-if 00 [VGA controller]) Subsystem: Dell Device [1028:0b0c] InstallationDate: Installed on 2019-03-14 (0 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. Precision Tower 3420 ProcEnviron: TERM=linux PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-143-generic root=UUID=ced18cfc-68aa-461d-a69d-d482f5880d16 ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg crash UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/07/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 2.11.2 dmi.board.name: 02K9CR dmi.board.vendor: Dell Inc. dmi.board.version: A02 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr2.11.2:bd11/07/2018:svnDellInc.:pnPrecisionTower3420:pvr:rvnDellInc.:rn02K9CR:rvrA02:cvnDellInc.:ct3:cvr: dmi.product.name: Precision Tower 3420 dmi.sys.vendor: Dell Inc. version.compiz: compiz 1:0.9.12.3+16.04.20180221-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.91-2~16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~16.04.1 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~16.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.8 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2 version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.2 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2 xserver.bootTime: Fri Mar 15 13:21:28 2019 xserver.configfile: default xserver.devices: xserver.logfile: /var/log/Xorg.0.log xserver.outputs: xserver.version: 2:1.18.4-0ubuntu0.8 ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug crash ubuntu xenial -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1820323 Title: xorg crash Status in xorg package in Ubuntu: New Bug description: This is on Precision 3620, Precision 5820, Precision 7820 - systems with AMD bundled for OEM fail to properly boot after update/upgrade. I believe this is related to this issue: https://www.amd.com/en/support/kb/faq/amdgpupro-ubuntu-advisory Since our image contains the amdgpu-pro package we are impacted. Canonical image is not impacted. Various systems (Precision 3420, 3620, 5820, and 7820) are having login issues with AMD GPUs after running system updates on the OEM Ubuntu image. After running sudo apt-get update && apt-get upgrade, the system will exhibit one of a few different behaviors: • Boots to a black screen • Loops at login • Boots to a screen indicating the system has been forced to low graphics mode and hard locks. I have a systems in the lab that exhibits this issue and I don’t know how to get around it. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package:
[Touch-packages] [Bug 1814925] Re: Bluetooth mouse stops responding after extended deep sleep
Dell OEM image with updated kernel has the qca\qca6174 fix. I reloaded the dell image and have not been able to reproduce this issue with LE BT mouses. I will let it run and confirm. So it looks like the issue is just with the generic image not dell image. non-oem. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1814925 Title: Bluetooth mouse stops responding after extended deep sleep Status in bluez package in Ubuntu: Confirmed Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM iso Bluetooth mouse tested with HP X4b BT Last mouse stops responding after long extended deep sleep (24-48 hours). Bluetooth settings window which initially reported Bluetooth as connected now shows disconnected. Pushing the button within the settings window to reconnect takes me back to off. Switching back to on and off keeps bringing me back to off unless I reboot the device and or turn off the mouse via the underneath portion of the BT device. Demsg logs shows an extremely large number of "Bluetooth: hci:0 last event is not cmd complete (0x0f)" Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Package: bluez 5.48-0ubuntu3.1 XPS 13 9370 bios 1.6.3 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: bluez 5.48-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18 Uname: Linux 4.15.0-45-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 Date: Wed Feb 6 10:16:07 2019 InstallationDate: Installed on 2019-01-03 (33 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: rfcomm bnep btusb bluetooth MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=9a57d978-48d7-4ef3-9f67-5e6b72107fcf ro mem_sleep_default=deep initrdefi /acpi_override quiet splash vt.handoff=1 SourcePackage: bluez UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/04/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0H0VG3 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd11/04/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H0VG3:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. hciconfig: hci0:Type: Primary Bus: USB BD Address: 9C:B6:D0:90:A0:16 ACL MTU: 1024:8 SCO MTU: 50:8 UP RUNNING PSCAN ISCAN RX bytes:748157 acl:263 sco:0 events:22281 errors:0 TX bytes:15577 acl:124 sco:0 commands:1167 errors:0 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1814925/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1814925] Re: Bluetooth mouse stops responding after extended deep sleep
I am told by internal engineering the Qualcom fix below is being tested for this issue: https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux- firmware.git/commit/?id=2ddd8f0f33972a96f34722de6165ed88a6231f9d Can you get me more information about this and when it is being released? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1814925 Title: Bluetooth mouse stops responding after extended deep sleep Status in bluez package in Ubuntu: Confirmed Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM iso Bluetooth mouse tested with HP X4b BT Last mouse stops responding after long extended deep sleep (24-48 hours). Bluetooth settings window which initially reported Bluetooth as connected now shows disconnected. Pushing the button within the settings window to reconnect takes me back to off. Switching back to on and off keeps bringing me back to off unless I reboot the device and or turn off the mouse via the underneath portion of the BT device. Demsg logs shows an extremely large number of "Bluetooth: hci:0 last event is not cmd complete (0x0f)" Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Package: bluez 5.48-0ubuntu3.1 XPS 13 9370 bios 1.6.3 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: bluez 5.48-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18 Uname: Linux 4.15.0-45-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 Date: Wed Feb 6 10:16:07 2019 InstallationDate: Installed on 2019-01-03 (33 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: rfcomm bnep btusb bluetooth MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=9a57d978-48d7-4ef3-9f67-5e6b72107fcf ro mem_sleep_default=deep initrdefi /acpi_override quiet splash vt.handoff=1 SourcePackage: bluez UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/04/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0H0VG3 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd11/04/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H0VG3:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. hciconfig: hci0:Type: Primary Bus: USB BD Address: 9C:B6:D0:90:A0:16 ACL MTU: 1024:8 SCO MTU: 50:8 UP RUNNING PSCAN ISCAN RX bytes:748157 acl:263 sco:0 events:22281 errors:0 TX bytes:15577 acl:124 sco:0 commands:1167 errors:0 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1814925/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1814925] Re: Bluetooth mouse stops responding after extended deep sleep
More detailed information on this issue is below: The customer has Ubuntu OEM through Dell. The laptop goes into deep sleep over night and they can no longer use their BT devices. You click on bt via GUI and try to toggle on and it looks like it is doing something and goes right back to off. BIOS 1.6.3 XPS 13 9370 Ubuntu 18.04- Kernel 4.15.0-43-generic Lspci shows 02:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32) lsusb Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai Bluetooth show Controller 9C:B6:D0:8D:D2:C8 (public) Name: dell-XPS-13-9370 Alias: dell-XPS-13-9370 Class: 0x001c010c Powered: yes Discoverable: yes Pairable: yes UUID: Headset AG(1112--1000-8000-00805f9b34fb) UUID: Generic Attribute Profile (1801--1000-8000-00805f9b34fb) UUID: A/V Remote Control(110e--1000-8000-00805f9b34fb) UUID: OBEX File Transfer(1106--1000-8000-00805f9b34fb) UUID: Generic Access Profile(1800--1000-8000-00805f9b34fb) UUID: OBEX Object Push (1105--1000-8000-00805f9b34fb) UUID: PnP Information (1200--1000-8000-00805f9b34fb) UUID: A/V Remote Control Target (110c--1000-8000-00805f9b34fb) UUID: IrMC Sync (1104--1000-8000-00805f9b34fb) UUID: Audio Source (110a--1000-8000-00805f9b34fb) UUID: Audio Sink(110b--1000-8000-00805f9b34fb) UUID: Vendor specific (5005--1000-8000-0002ee01) UUID: Message Notification Se.. (1133--1000-8000-00805f9b34fb) UUID: Phonebook Access Server (112f--1000-8000-00805f9b34fb) UUID: Message Access Server (1132--1000-8000-00805f9b34fb) UUID: Headset (1108--1000-8000-00805f9b34fb) Modalias: usb:v1D6Bp0246d0530 Discovering: yes ... [HP Bluetooth Mouse X4000b]# list Controller 9C:B6:D0:8D:D2:C8 dell-XPS-13-9370 [default] rtlwifi_new$ hciconfig -a hci0:Type: Primary Bus: USB BD Address: 9C:B6:D0:8D:D2:C8 ACL MTU: 1024:8 SCO MTU: 50:8 UP RUNNING PSCAN ISCAN INQUIRY RX bytes:1189167 acl:6900 sco:0 events:36422 errors:0 TX bytes:31398 acl:80 sco:0 commands:3310 errors:0 Features: 0xff 0xfe 0x8f 0xfe 0xd8 0x3f 0x5b 0x87 Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3 Link policy: RSWITCH HOLD SNIFF Link mode: SLAVE ACCEPT Name: 'dell-XPS-13-9370' Class: 0x1c010c Service Classes: Rendering, Capturing, Object Transfer Device Class: Computer, Laptop HCI Version: 4.2 (0x8) Revision: 0x0 LMP Version: 4.2 (0x8) Subversion: 0x25a Manufacturer: Qualcomm (29) dell@dell-XPS-13-9370:~/rtlwifi_new$ lsusb Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai lsusb -v -d 0489:e0a2 Bus 001 Device 005: ID 0489:e0a2 Foxconn / Hon Hai Couldn't open device, some information will be missing Device Descriptor: bLength18 bDescriptorType 1 bcdUSB 1.10 bDeviceClass 224 Wireless bDeviceSubClass 1 Radio Frequency bDeviceProtocol 1 Bluetooth bMaxPacketSize064 idVendor 0x0489 Foxconn / Hon Hai idProduct 0xe0a2 bcdDevice0.01 iManufacturer 0 iProduct0 iSerial 0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 177 bNumInterfaces 2 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 100mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber0 bAlternateSetting 0 bNumEndpoints 3 bInterfaceClass 224 Wireless bInterfaceSubClass 1 Radio Frequency bInterfaceProtocol 1 Bluetooth iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes3 Transfer TypeInterrupt Synch Type None Usage Type Data wMaxPacketSize 0x0010 1x 16 bytes bInterval 1 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x82 EP 2 IN bmAttributes2 Transfer TypeBulk Synch Type None Usage Type Data wMaxPacketSize 0x0040 1x 64 bytes bInterval 1 Endpoint Descriptor: bLength 7
[Touch-packages] [Bug 1814925] Re: Bluetooth mouse stops responding after extended deep sleep
** Description changed: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM iso - Bluetotth mouse tested with HP X4b BT Last mouse stops responding + Bluetooth mouse tested with HP X4b BT Last mouse stops responding after long extended deep sleep (24-48 hours). Bluetooth settings window which initially reported Bluetooth as connected now shows disconnected. Pushing the button within the settings window to reconnect takes me back to off. Switching back to on and off keeps bringing me back to off unless I reboot the device and or turn off the mouse via the underneath portion of the BT device. Demsg logs shows an extremely large number of "Bluetooth: hci:0 last event is not cmd complete (0x0f)" Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Package: bluez 5.48-0ubuntu3.1 XPS 13 9370 bios 1.6.3 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: bluez 5.48-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18 Uname: Linux 4.15.0-45-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 Date: Wed Feb 6 10:16:07 2019 InstallationDate: Installed on 2019-01-03 (33 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: rfcomm bnep btusb bluetooth MachineType: Dell Inc. XPS 13 9370 ProcEnviron: - TERM=xterm-256color - PATH=(custom, no user) - LANG=en_US.UTF-8 - SHELL=/bin/bash + TERM=xterm-256color + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=9a57d978-48d7-4ef3-9f67-5e6b72107fcf ro mem_sleep_default=deep initrdefi /acpi_override quiet splash vt.handoff=1 SourcePackage: bluez UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/04/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0H0VG3 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd11/04/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H0VG3:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. hciconfig: - hci0:Type: Primary Bus: USB - BD Address: 9C:B6:D0:90:A0:16 ACL MTU: 1024:8 SCO MTU: 50:8 - UP RUNNING PSCAN ISCAN - RX bytes:748157 acl:263 sco:0 events:22281 errors:0 - TX bytes:15577 acl:124 sco:0 commands:1167 errors:0 + hci0:Type: Primary Bus: USB + BD Address: 9C:B6:D0:90:A0:16 ACL MTU: 1024:8 SCO MTU: 50:8 + UP RUNNING PSCAN ISCAN + RX bytes:748157 acl:263 sco:0 events:22281 errors:0 + TX bytes:15577 acl:124 sco:0 commands:1167 errors:0 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1814925 Title: Bluetooth mouse stops responding after extended deep sleep Status in bluez package in Ubuntu: Confirmed Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM iso Bluetooth mouse tested with HP X4b BT Last mouse stops responding after long extended deep sleep (24-48 hours). Bluetooth settings window which initially reported Bluetooth as connected now shows disconnected. Pushing the button within the settings window to reconnect takes me back to off. Switching back to on and off keeps bringing me back to off unless I reboot the device and or turn off the mouse via the underneath portion of the BT device. Demsg logs shows an extremely large number of "Bluetooth: hci:0 last event is not cmd complete (0x0f)" Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Package: bluez 5.48-0ubuntu3.1 XPS 13 9370 bios 1.6.3 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: bluez 5.48-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18 Uname: Linux 4.15.0-45-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 Date: Wed Feb 6 10:16:07 2019 InstallationDate: Installed on 2019-01-03 (33 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: rfcomm bnep btusb bluetooth MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=9a57d978-48d7-4ef3-9f67-5e6b72107fcf ro mem_sleep_default=deep initrdefi /acpi_override quiet splash vt.handoff=1 SourcePackage: bluez UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/04/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0H0VG3 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias:
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
*** This bug is a duplicate of bug 1814925 *** https://bugs.launchpad.net/bugs/1814925 running ubuntu-bug bluez; I received a new bug id 1814925. These bugs are all related. ** This bug has been marked a duplicate of bug 1814925 Bluetooth mouse stops responding after extended deep sleep -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1813208] Re: Paired bluetooth mice irregularities after resume from suspend
*** This bug is a duplicate of bug 1814925 *** https://bugs.launchpad.net/bugs/1814925 running ubuntu-bug bluez; I received a new bug id 1814925. These bugs are all related. ** This bug has been marked a duplicate of bug 1814925 Bluetooth mouse stops responding after extended deep sleep -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1813208 Title: Paired bluetooth mice irregularities after resume from suspend Status in bluez package in Ubuntu: Incomplete Bug description: System model: Dell XPS 9370 Killer Wireless 1435 Ubuntu Dell OEM - 18.04.1 LTS If a Bluetooth device is paired while system is in suspend, upon resuming the system's Bluetooth functionality will intermittently be lost whereas the expectation is the functionality would resume as before. Bluetooth functionality can be restored by restarting system, entering BIOS, and then exiting BIOS even if nothing is changed. Standard reboots without entering BIOS will not restore Bluetooth functionality. Note: Sometimes Wireless is missing as well, but that can be restored through normal reboots without going into BIOS. Tested on XPS 9370 with Ubuntu 18.04 Dell OEM clean install. Issue was observed to occur with both of the following devices: HP x4000b Bluetooth mouse Logitech G603 Bluetooth mouse Issue does not seem to occur if system is only allowed to suspend for a short time, issue only occurred if system was left in suspend overnight. Issue observed to occur both on battery and AC power, power source did not seem to affect the issue. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1813208/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1814925] [NEW] Bluetooth mouse stops responding after extended deep sleep
Public bug reported: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM iso Bluetooth mouse tested with HP X4b BT Last mouse stops responding after long extended deep sleep (24-48 hours). Bluetooth settings window which initially reported Bluetooth as connected now shows disconnected. Pushing the button within the settings window to reconnect takes me back to off. Switching back to on and off keeps bringing me back to off unless I reboot the device and or turn off the mouse via the underneath portion of the BT device. Demsg logs shows an extremely large number of "Bluetooth: hci:0 last event is not cmd complete (0x0f)" Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Package: bluez 5.48-0ubuntu3.1 XPS 13 9370 bios 1.6.3 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: bluez 5.48-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18 Uname: Linux 4.15.0-45-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 Date: Wed Feb 6 10:16:07 2019 InstallationDate: Installed on 2019-01-03 (33 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: rfcomm bnep btusb bluetooth MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=9a57d978-48d7-4ef3-9f67-5e6b72107fcf ro mem_sleep_default=deep initrdefi /acpi_override quiet splash vt.handoff=1 SourcePackage: bluez UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/04/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0H0VG3 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd11/04/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H0VG3:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. hciconfig: hci0: Type: Primary Bus: USB BD Address: 9C:B6:D0:90:A0:16 ACL MTU: 1024:8 SCO MTU: 50:8 UP RUNNING PSCAN ISCAN RX bytes:748157 acl:263 sco:0 events:22281 errors:0 TX bytes:15577 acl:124 sco:0 commands:1167 errors:0 ** Affects: bluez (Ubuntu) Importance: Undecided Status: Confirmed ** Tags: amd64 apport-bug bionic -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1814925 Title: Bluetooth mouse stops responding after extended deep sleep Status in bluez package in Ubuntu: Confirmed Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM iso Bluetooth mouse tested with HP X4b BT Last mouse stops responding after long extended deep sleep (24-48 hours). Bluetooth settings window which initially reported Bluetooth as connected now shows disconnected. Pushing the button within the settings window to reconnect takes me back to off. Switching back to on and off keeps bringing me back to off unless I reboot the device and or turn off the mouse via the underneath portion of the BT device. Demsg logs shows an extremely large number of "Bluetooth: hci:0 last event is not cmd complete (0x0f)" Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) Package: bluez 5.48-0ubuntu3.1 XPS 13 9370 bios 1.6.3 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: bluez 5.48-0ubuntu3.1 ProcVersionSignature: Ubuntu 4.15.0-45.48-generic 4.15.18 Uname: Linux 4.15.0-45-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 Date: Wed Feb 6 10:16:07 2019 InstallationDate: Installed on 2019-01-03 (33 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: rfcomm bnep btusb bluetooth MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-45-generic root=UUID=9a57d978-48d7-4ef3-9f67-5e6b72107fcf ro mem_sleep_default=deep initrdefi /acpi_override quiet splash vt.handoff=1 SourcePackage: bluez UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/04/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0H0VG3 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd11/04/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H0VG3:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. hciconfig: hci0:Type: Primary Bus: USB BD Address: 9C:B6:D0:90:A0:16 ACL MTU: 1024:8 SCO MTU: 50:8 UP RUNNING PSCAN ISCAN RX bytes:748157 acl:263 sco:0 events:22281 errors:0 TX bytes:15577 acl:124 sco:0 commands:1167
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
Daniel, my name is Jill and I have the customer's capture so I have to run the apport-collect from the customer's system. Juan is our back line engineer that opened the case with you so we could have Canonical and Dell collaborate. If this is not correct. How can I get you the data? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
1813208 is a duplicate of this bug. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1813208] Re: Paired bluetooth mice irregularities after resume from suspend
I am asking our colleague Juan to respond but yes these are 2 bugs that are duplicate of each other. Let Juan know what you need from us to take this further? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1813208 Title: Paired bluetooth mice irregularities after resume from suspend Status in bluez package in Ubuntu: Incomplete Bug description: System model: Dell XPS 9370 Killer Wireless 1435 Ubuntu Dell OEM - 18.04.1 LTS If a Bluetooth device is paired while system is in suspend, upon resuming the system's Bluetooth functionality will intermittently be lost whereas the expectation is the functionality would resume as before. Bluetooth functionality can be restored by restarting system, entering BIOS, and then exiting BIOS even if nothing is changed. Standard reboots without entering BIOS will not restore Bluetooth functionality. Note: Sometimes Wireless is missing as well, but that can be restored through normal reboots without going into BIOS. Tested on XPS 9370 with Ubuntu 18.04 Dell OEM clean install. Issue was observed to occur with both of the following devices: HP x4000b Bluetooth mouse Logitech G603 Bluetooth mouse Issue does not seem to occur if system is only allowed to suspend for a short time, issue only occurred if system was left in suspend overnight. Issue observed to occur both on battery and AC power, power source did not seem to affect the issue. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1813208/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
