Public bug reported:
I just upgraded from 17.04 to 17.10 on my Dell XPS13 9350. Ever since my
headphone jack doesn't output anything. The internal speakers are still
working fine, the speakers I connect to the laptop too (tested with my
phone). The system does recognize the speakers being connected, since I
get the Headpones | Headset | Microphone popup and I can also test
left/right speakers in Sound. However, no audio is coming through.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Uname: Linux 4.13.0-12-generic x86_64
ApportVersion: 2.20.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rienheuver 1426 F.... pulseaudio
CurrentDesktop: GNOME
Date: Thu Oct 5 14:41:11 2017
InstallationDate: Installed on 2016-11-22 (316 days ago)
InstallationMedia: Ubuntu-GNOME 16.10 "Yakkety Yak" - Release amd64 (20161012.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at
all
UpgradeStatus: Upgraded to artful on 2017-10-05 (0 days ago)
dmi.bios.date: 12/18/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.9
dmi.board.name: 07TYC2
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.9:bd12/18/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug artful wayland-session
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Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1721537
Title:
No sound from headphone jack on xps13 9350 after ubuntu 17.10 dist-
upgrade
Status in alsa-driver package in Ubuntu:
New
Bug description:
I just upgraded from 17.04 to 17.10 on my Dell XPS13 9350. Ever since
my headphone jack doesn't output anything. The internal speakers are
still working fine, the speakers I connect to the laptop too (tested
with my phone). The system does recognize the speakers being
connected, since I get the Headpones | Headset | Microphone popup and
I can also test left/right speakers in Sound. However, no audio is
coming through.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Uname: Linux 4.13.0-12-generic x86_64
ApportVersion: 2.20.7-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rienheuver 1426 F.... pulseaudio
CurrentDesktop: GNOME
Date: Thu Oct 5 14:41:11 2017
InstallationDate: Installed on 2016-11-22 (316 days ago)
InstallationMedia: Ubuntu-GNOME 16.10 "Yakkety Yak" - Release amd64
(20161012.1)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Built-in Audio - HDA Intel PCH
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [XPS 13 9350, Realtek ALC3246, Black Headphone Out, Front] No sound at
all
UpgradeStatus: Upgraded to artful on 2017-10-05 (0 days ago)
dmi.bios.date: 12/18/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.9
dmi.board.name: 07TYC2
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.9:bd12/18/2015:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn07TYC2:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.
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