[Touch-packages] [Bug 1827958] Re: [Acer Swift 5 SF514-53T] No sound at all from the inbuilt microphone - since installation of system

2020-03-22 Thread dharman
@solotareff, I've an Acer Swift SF514-52TP and you solution worked for
me too!

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Title:
  [Acer Swift 5 SF514-53T] No sound at all from the inbuilt microphone -
  since installation of system

Status in alsa-driver package in Ubuntu:
  Confirmed

Bug description:
  The inbuilt microphone has never worked on the version of ubuntu on
  this computer. The hardware works completely fine on other operating
  systems (Windows).

  
  Distribution:   Ubuntu 18.04.2 LTS

  alsa-base:  Installed: 1.0.25+dfsg-0ubuntu5

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu5
  Uname: Linux 4.19.21-041921-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.6
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  lune   1908 F pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Mon May  6 23:54:58 2019
  InstallationDate: Installed on 2019-01-06 (120 days ago)
  InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 
(20180725)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH failed
  Symptom_AlsaRecordingTestStderr: a r e c o r d :   p c m _ r e a d : 2 1 0 3 
:   r e a d   e r r o r :   I n p u t / o u t p u t   e r r o r
  Symptom_Card: Built-in Audio - HDA Intel PCH
  Symptom_DevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  gdm1273 F pulseaudio
lune   1908 F pulseaudio
  Symptom_Type: No sound at all
  Title: [HDA-Intel - HDA Intel PCH, recording] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 12/17/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.03
  dmi.board.name: Carlsberg_WL
  dmi.board.vendor: WL
  dmi.board.version: V1.03
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.03
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.03:bd12/17/2018:svnAcer:pnSwiftSF514-53T:pvrV1.03:rvnWL:rnCarlsberg_WL:rvrV1.03:cvnAcer:ct10:cvrV1.03:
  dmi.product.family: Swift 5
  dmi.product.name: Swift SF514-53T
  dmi.product.sku: 
  dmi.product.version: V1.03
  dmi.sys.vendor: Acer

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[Touch-packages] [Bug 1737614] Re: Low sound volume with Sunrise Point-LP HD Audio (ALC3227) in HP 15-BS576TX laptop

2020-03-18 Thread dharman
Seems the problem is worsened with new kernel in 18.04.

Linux [...] 5.3.0-42-generic #34~18.04.1-Ubuntu SMP Fri Feb 28 13:42:26
UTC 2020 [...] x86_64 GNU/Linux

After the last update, no more audio cards are detected, but `lspci` says:
lspci -v -d 8086:9d71
00:1f.3 Multimedia audio controller: Intel Corporation Sunrise Point-LP HD 
Audio (rev 21)
Subsystem: Acer Incorporated [ALI] Sunrise Point-LP HD Audio
Flags: bus master, fast devsel, latency 32, IRQ 16
Memory at b1228000 (64-bit, non-prefetchable) [size=16K]
Memory at b120 (64-bit, non-prefetchable) [size=64K]
Capabilities: [50] Power Management version 3
Capabilities: [60] MSI: Enable- Count=1/1 Maskable- 64bit+
Kernel driver in use: snd_soc_skl
Kernel modules: snd_hda_intel, snd_soc_skl

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You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1737614

Title:
  Low sound volume with Sunrise Point-LP HD Audio (ALC3227) in HP
  15-BS576TX laptop

Status in alsa-driver package in Ubuntu:
  Won't Fix

Bug description:
  I have a new laptop HP-15-BS576TX which has this Intel Corporation
  Sunrise Point-LP HD Audio.

  00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD
  Audio [8086:9d71] (rev 21)

  The laptop sound works perfectly fine in Windows 10 with realtek
  drivers. However, in Ubuntu 17.10, the volume is significantly low,
  that I've to scroll the volume slider above 100% mark in pulseaudio to
  the maximum to get acceptable level of sound. I suspect the sound
  quality also is low (mono-like), may be not coming from all speakers
  (perhaps subwoofer exist for this model). Also alsamixer shows the
  speaker volume at the maximum.

   Details about the audio hardware are below:

  :~$ sudo lspci -vvv | grep -A 40 -i audio
  00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21) 
(prog-if 80)
Subsystem: Hewlett-Packard Company Device 832b
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR-  /proc/asound/card0/codec#0 <==
  Codec: Realtek ALC3227

  ==> /proc/asound/card0/codec#2 <==
  Codec: Intel Kabylake HDMI

  :~$  aplay -l
   List of PLAYBACK Hardware Devices 
  card 0: PCH [HDA Intel PCH], device 0: ALC3227 Analog [ALC3227 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0

  I have gone through Linux kernel sources ALSA and Snd-HDA lists and
  unable to find any optimizations for this laptop.

  Here is the relevant dmesg details:

  [   15.502856] snd_hda_intel :00:1f.3: bound :00:02.0 (ops 
i915_audio_component_bind_ops [i915])
  [   16.310503] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC3227: 
line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
  [   16.310506] snd_hda_codec_realtek hdaudioC0D0:speaker_outs=0 
(0x0/0x0/0x0/0x0/0x0)
  [   16.310507] snd_hda_codec_realtek hdaudioC0D0:hp_outs=1 
(0x21/0x0/0x0/0x0/0x0)
  [   16.310508] snd_hda_codec_realtek hdaudioC0D0:mono: mono_out=0x0
  [   16.310509] snd_hda_codec_realtek hdaudioC0D0:inputs:
  [   16.310510] snd_hda_codec_realtek hdaudioC0D0:  Mic=0x19
  [   16.310512] snd_hda_codec_realtek hdaudioC0D0:  Internal Mic=0x12
  [   16.451397] input: HDA Intel PCH Mic as 
/devices/pci:00/:00:1f.3/sound/card0/input9
  [   16.451451] input: HDA Intel PCH Headphone as 
/devices/pci:00/:00:1f.3/sound/card0/input10
  [   16.451496] input: HDA Intel PCH HDMI/DP,pcm=3 as 
/devices/pci:00/:00:1f.3/sound/card0/input11
  [   16.451538] input: HDA Intel PCH HDMI/DP,pcm=7 as 
/devices/pci:00/:00:1f.3/sound/card0/input12
  [   16.451581] input: HDA Intel PCH HDMI/DP,pcm=8 as 
/devices/pci:00/:00:1f.3/sound/card0/input13
  [   16.451624] input: HDA Intel PCH HDMI/DP,pcm=9 as 
/devices/pci:00/:00:1f.3/sound/card0/input14
  [   16.451687] input: HDA Intel PCH HDMI/DP,pcm=10 as 
/devices/pci:00/:00:1f.3/sound/card0/input15

  Any further information needed, please let me know. Thank you.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5 [modified: 
usr/share/alsa-base/alsa-info.sh]
  ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
  Uname: Linux 

[Touch-packages] [Bug 1737614] Re: Low sound volume with Sunrise Point-LP HD Audio (ALC3227) in HP 15-BS576TX laptop

2020-03-18 Thread dharman
Sorry...I've missed a relevant attachment from `alsa-info`...

** Attachment added: "alsa-info.txt.LHRz4IJ4Ka"
   
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1737614/+attachment/5338271/+files/alsa-info.txt.LHRz4IJ4Ka

-- 
You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1737614

Title:
  Low sound volume with Sunrise Point-LP HD Audio (ALC3227) in HP
  15-BS576TX laptop

Status in alsa-driver package in Ubuntu:
  Won't Fix

Bug description:
  I have a new laptop HP-15-BS576TX which has this Intel Corporation
  Sunrise Point-LP HD Audio.

  00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD
  Audio [8086:9d71] (rev 21)

  The laptop sound works perfectly fine in Windows 10 with realtek
  drivers. However, in Ubuntu 17.10, the volume is significantly low,
  that I've to scroll the volume slider above 100% mark in pulseaudio to
  the maximum to get acceptable level of sound. I suspect the sound
  quality also is low (mono-like), may be not coming from all speakers
  (perhaps subwoofer exist for this model). Also alsamixer shows the
  speaker volume at the maximum.

   Details about the audio hardware are below:

  :~$ sudo lspci -vvv | grep -A 40 -i audio
  00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21) 
(prog-if 80)
Subsystem: Hewlett-Packard Company Device 832b
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR-  /proc/asound/card0/codec#0 <==
  Codec: Realtek ALC3227

  ==> /proc/asound/card0/codec#2 <==
  Codec: Intel Kabylake HDMI

  :~$  aplay -l
   List of PLAYBACK Hardware Devices 
  card 0: PCH [HDA Intel PCH], device 0: ALC3227 Analog [ALC3227 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
  card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0

  I have gone through Linux kernel sources ALSA and Snd-HDA lists and
  unable to find any optimizations for this laptop.

  Here is the relevant dmesg details:

  [   15.502856] snd_hda_intel :00:1f.3: bound :00:02.0 (ops 
i915_audio_component_bind_ops [i915])
  [   16.310503] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC3227: 
line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
  [   16.310506] snd_hda_codec_realtek hdaudioC0D0:speaker_outs=0 
(0x0/0x0/0x0/0x0/0x0)
  [   16.310507] snd_hda_codec_realtek hdaudioC0D0:hp_outs=1 
(0x21/0x0/0x0/0x0/0x0)
  [   16.310508] snd_hda_codec_realtek hdaudioC0D0:mono: mono_out=0x0
  [   16.310509] snd_hda_codec_realtek hdaudioC0D0:inputs:
  [   16.310510] snd_hda_codec_realtek hdaudioC0D0:  Mic=0x19
  [   16.310512] snd_hda_codec_realtek hdaudioC0D0:  Internal Mic=0x12
  [   16.451397] input: HDA Intel PCH Mic as 
/devices/pci:00/:00:1f.3/sound/card0/input9
  [   16.451451] input: HDA Intel PCH Headphone as 
/devices/pci:00/:00:1f.3/sound/card0/input10
  [   16.451496] input: HDA Intel PCH HDMI/DP,pcm=3 as 
/devices/pci:00/:00:1f.3/sound/card0/input11
  [   16.451538] input: HDA Intel PCH HDMI/DP,pcm=7 as 
/devices/pci:00/:00:1f.3/sound/card0/input12
  [   16.451581] input: HDA Intel PCH HDMI/DP,pcm=8 as 
/devices/pci:00/:00:1f.3/sound/card0/input13
  [   16.451624] input: HDA Intel PCH HDMI/DP,pcm=9 as 
/devices/pci:00/:00:1f.3/sound/card0/input14
  [   16.451687] input: HDA Intel PCH HDMI/DP,pcm=10 as 
/devices/pci:00/:00:1f.3/sound/card0/input15

  Any further information needed, please let me know. Thank you.

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu5 [modified: 
usr/share/alsa-base/alsa-info.sh]
  ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
  Uname: Linux 4.13.0-19-generic x86_64
  NonfreeKernelModules: ndiswrapper
  ApportVersion: 2.20.7-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  admin2018   1246 F pulseaudio
  CurrentDesktop: GNOME
  Date: Tue Dec 12 00:46:12 2017
  InstallationDate: Installed on 2017-11-22 (19 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 09/25/2017
  dmi.bios.vendor: Insyde
  

[Touch-packages] [Bug 1523100] Re: Alsa not detecting internal microphone [ALC255] (Realtek)

2018-09-20 Thread dharman
I've the same problem using an Acer Swift 5 Pro equipped with a Realtek
ALC255 and KDE Neon with kernel 4.15.0-34.

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Title:
  Alsa not detecting internal microphone [ALC255] (Realtek)

Status in alsa-driver package in Ubuntu:
  Confirmed

Bug description:
  I've just installed Ubuntu 16.04 alongside Windows 10 on a 64bit Acer
  Aspire VN7-792G and noticed, that the internal microphone doesn't
  work. The computer has been released a couple of months ago and it's
  Intel Skylake -based with a Sunrise Point -based motherboard.

  INFO: The problem exists in Ubuntu 15.10 too, only microphone jack
  detected. Currently using Ubuntu 16.04 for proper hardware support.

  Alsa reports the audio device to be:

  Card: HDA Intel PCH
  Chip: Intel Skylake HDMI

  The speakers are working fine, but both alsamixer and pavucontrol
  (Pulseaudio Volume Control) raport the unplugged external microphone
  connector as the only sound input.

  I have tried many of the alsa model configurations (options snd-hda-
  intel model=something) without success, alsa finds only the microphone
  jack, which works fine when I plug an external microphone in it.

  Here's some info:

  lspci | grep -I audio:

  00:1f.3 Multimedia audio controller: Intel Corporation Sunrise Point-H
  HD Audio (rev 31)

  cat /proc/asound/cards:

  0 [PCH]: HDA-Intel - HDA Intel PCH
  HDA Intel PCH at 0x8432 irq 128

  And a clip from dmesg | grep snd:

  [3.019164] snd_hda_intel :00:1f.3: bound :00:02.0 (ops 
i915_audio_component_bind_ops [i915])
  [3.047505] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC255: 
line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
  [3.047508] snd_hda_codec_realtek hdaudioC0D0:speaker_outs=0 
(0x0/0x0/0x0/0x0/0x0)
  [3.047510] snd_hda_codec_realtek hdaudioC0D0:hp_outs=1 
(0x21/0x0/0x0/0x0/0x0)
  [3.047511] snd_hda_codec_realtek hdaudioC0D0:mono: mono_out=0x0
  [3.047512] snd_hda_codec_realtek hdaudioC0D0:dig-out=0x1e/0x0
  [3.047512] snd_hda_codec_realtek hdaudioC0D0:inputs:
  [3.047514] snd_hda_codec_realtek hdaudioC0D0:  Mic=0x1a

  One problem is that I can't find any model options (options snd-hda-
  intel model=something) or other parameters for the card's model
  (ALC255), I suppose this issue is relatively new.

  /Dennis
  --- 
  ApportVersion: 2.19.2-0ubuntu6
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  dennis 1180 F pulseaudio
  CurrentDesktop: GNOME
  DistroRelease: Ubuntu 16.04
  InstallationDate: Installed on 2015-11-11 (23 days ago)
  InstallationMedia: Ubuntu-GNOME 16.04 LTS "Xenial Xerus" - Alpha amd64 
(20151110)
  Package: alsa-driver (not installed)
  ProcVersionSignature: Ubuntu 4.2.0-19.23-generic 4.2.6
  Tags:  xenial
  Uname: Linux 4.2.0-19-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm bumblebee cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/25/2015
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.02
  dmi.board.asset.tag: No Asset Tag
  dmi.board.name: Aspire VN7-792G
  dmi.board.vendor: Acer
  dmi.board.version: V1.02
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.02
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.02:bd09/25/2015:svnAcer:pnAspireVN7-792G:pvrV1.02:rvnAcer:rnAspireVN7-792G:rvrV1.02:cvnAcer:ct10:cvrV1.02:
  dmi.product.name: Aspire VN7-792G
  dmi.product.version: V1.02
  dmi.sys.vendor: Acer

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