[Touch-packages] [Bug 1716184] Re: failure of xrandr to find any outputs
This problem has been RESOLVED. After much hassle, machine was returned to Lenovo for service. They could not find any hardware test that indicated any failures, but after I raised a ruckus they replaced the "system board" and now the problem is gone. I am curious. I wish I knew what really failed... Oh well... I hope that this was a useful post. GJS -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1716184 Title: failure of xrandr to find any outputs Status in xorg package in Ubuntu: New Bug description: I have a very new Lenovo X1 Yoga 2nd edition, with oled display. The exact model is 20JECTO1WW. The BIOS is N1NET27W. I am running a vanilla Ubuntu 16.04 lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.3 LTS Release: 16.04 Codename: xenial uname -a Linux gjs-yoga 4.11.0-14-generic #20~16.04.1-Ubuntu SMP Wed Aug 9 09:06:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Until recently things worked quite well. But on August 26 I got an update from Ubuntu and things began to decay. In particular, I can no longer display except on the built-in display: For example, xrandr cannot find any outputs, even though this laptop has a (working) HDMI output port. xrandr --verbose xrandr: Failed to get size of gamma for output default Screen 0: minimum 2560 x 1440, current 2560 x 1440, maximum 2560 x 1440 default connected primary 2560x1440+0+0 (0x272) normal (normal) 0mm x 0mm Identifier: 0x271 Timestamp: 33974 Subpixel: unknown Clones: CRTC: 0 CRTCs: 0 Transform: 1.00 0.00 0.00 0.00 1.00 0.00 0.00 0.00 1.00 filter: _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 2560x1440 (0x272) 342.835MHz *current h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz v: height 1440 start0 end0 total 1440 clock 93.00Hz Notice there are no (even disconnected) outputs other than default. Another symptom is that system restart always turns off the power rather than rebooting. I looked at the manifest of the update that seems to have caused trouble and the only suspicious entry is a microcode update from Intel. Here is the entry from the apt history log: Start-Date: 2017-08-26 17:54:05 Commandline: aptdaemon role='role-commit-packages' sender=':1.87' Upgrade: intel-microcode:amd64 (3.20151106.1, 3.20170707.1~ubuntu16.04.0), I hope that someone knows what is the problem here. I am stumped. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.11.0-14.20~16.04.1-generic 4.11.12 Uname: Linux 4.11.0-14-generic x86_64 .tmp.unity_support_test.1: ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 BootLog: CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Sat Sep 9 18:54:56 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Lenovo Device [17aa:224e] InstallationDate: Installed on 2017-07-27 (44 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20JECTO1WW ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-14-generic root=/dev/mapper/ubuntu--vg-root ro nomodeset Renderer: Software SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/12/2017 dmi.bios.vendor: LENOVO dmi.bios.version: N1NET27W (1.14 ) dmi.board.asset.tag: Not Available dmi.board.name: 20JECTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40697 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 31 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN1NET27W(1.14):bd07/12/2017:svnLENOVO:pn20JECTO1WW:pvrThinkPadX1Yoga2nd:rvnLENOVO:rn20JECTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone: dmi.product.name: 20JECTO1WW dmi.product.version: ThinkPad X1 Yoga 2nd dmi.sys.vendor: LENOVO version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.76-1~ubuntu16.04.1 version.libgl1-mesa
[Touch-packages] [Bug 1716184] Re: failure of xrandr to find any outputs
y new Lenovo X1 Yoga 2nd edition, with oled display. The exact model is 20JECTO1WW. The BIOS is N1NET27W. I am running a vanilla Ubuntu 16.04 lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.3 LTS Release: 16.04 Codename: xenial uname -a Linux gjs-yoga 4.11.0-14-generic #20~16.04.1-Ubuntu SMP Wed Aug 9 09:06:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Until recently things worked quite well. But on August 26 I got an update from Ubuntu and things began to decay. In particular, I can no longer display except on the built-in display: For example, xrandr cannot find any outputs, even though this laptop has a (working) HDMI output port. xrandr --verbose xrandr: Failed to get size of gamma for output default Screen 0: minimum 2560 x 1440, current 2560 x 1440, maximum 2560 x 1440 default connected primary 2560x1440+0+0 (0x272) normal (normal) 0mm x 0mm Identifier: 0x271 Timestamp: 33974 Subpixel: unknown Clones: CRTC: 0 CRTCs: 0 Transform: 1.00 0.00 0.00 0.00 1.00 0.00 0.00 0.00 1.00 filter: _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 2560x1440 (0x272) 342.835MHz *current h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz v: height 1440 start0 end0 total 1440 clock 93.00Hz Notice there are no (even disconnected) outputs other than default. Another symptom is that system restart always turns off the power rather than rebooting. I looked at the manifest of the update that seems to have caused trouble and the only suspicious entry is a microcode update from Intel. Here is the entry from the apt history log: Start-Date: 2017-08-26 17:54:05 Commandline: aptdaemon role='role-commit-packages' sender=':1.87' Upgrade: intel-microcode:amd64 (3.20151106.1, 3.20170707.1~ubuntu16.04.0), I hope that someone knows what is the problem here. I am stumped. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.11.0-14.20~16.04.1-generic 4.11.12 Uname: Linux 4.11.0-14-generic x86_64 .tmp.unity_support_test.1: ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 BootLog: CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Sat Sep 9 18:54:56 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Lenovo Device [17aa:224e] InstallationDate: Installed on 2017-07-27 (44 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20JECTO1WW ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-14-generic root=/dev/mapper/ubuntu--vg-root ro nomodeset Renderer: Software SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/12/2017 dmi.bios.vendor: LENOVO dmi.bios.version: N1NET27W (1.14 ) dmi.board.asset.tag: Not Available dmi.board.name: 20JECTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40697 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 31 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN1NET27W(1.14):bd07/12/2017:svnLENOVO:pn20JECTO1WW:pvrThinkPadX1Yoga2nd:rvnLENOVO:rn20JECTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone: dmi.product.name: 20JECTO1WW dmi.product.version: ThinkPad X1 Yoga 2nd dmi.sys.vendor: LENOVO version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.76-1~ubuntu16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.7-0ubuntu0.16.04.1 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 17.0.7-0ubuntu0.16.04.1 version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A xserver.bootTime: Sat Sep 9 18:34:59 2017 xserver.configfile: default xserver.logfile: /var/log/Xorg.0.log xserver.outputs: xserver.version: 2:1.19.3-1ubuntu1~16.
[Touch-packages] [Bug 1716184] Re: failure of xrandr to find any outputs
** Description changed: I have a very new Lenovo X1 Yoga 2nd edition, with oled display. The exact model is 20JECTO1WW. The BIOS is N1NET27W. I am running a vanilla Ubuntu 16.04 lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.3 LTS Release: 16.04 Codename: xenial uname -a Linux gjs-yoga 4.11.0-14-generic #20~16.04.1-Ubuntu SMP Wed Aug 9 09:06:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Until recently things worked quite well. But on August 26 I got an update from Ubuntu and things began to decay. In particular, I can no longer display except on the built-in display: For example, xrandr cannot find any outputs, even though this laptop has a (working) HDMI output port. xrandr --verbose xrandr: Failed to get size of gamma for output default Screen 0: minimum 2560 x 1440, current 2560 x 1440, maximum 2560 x 1440 default connected primary 2560x1440+0+0 (0x272) normal (normal) 0mm x 0mm - Identifier: 0x271 - Timestamp: 33974 - Subpixel: unknown - Clones: - CRTC: 0 - CRTCs: 0 - Transform: 1.00 0.00 0.00 - 0.00 1.00 0.00 - 0.00 0.00 1.00 - filter: - _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 - 2560x1440 (0x272) 342.835MHz *current - h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz - v: height 1440 start0 end0 total 1440 clock 93.00Hz + Identifier: 0x271 + Timestamp: 33974 + Subpixel: unknown + Clones: + CRTC: 0 + CRTCs: 0 + Transform: 1.00 0.00 0.00 + 0.00 1.00 0.00 + 0.00 0.00 1.00 + filter: + _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 + 2560x1440 (0x272) 342.835MHz *current + h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz + v: height 1440 start0 end0 total 1440 clock 93.00Hz Notice there are no (even disconnected) outputs other than default. Another symptom is that system restart always turns off the power rather than rebooting. I looked at the manifest of the update that seems to have caused trouble and the only - suspicious entry is a microcode update from Intel. + suspicious entry is a microcode update from Intel. Here is the entry from the apt history log: Start-Date: 2017-08-26 17:54:05 Commandline: aptdaemon role='role-commit-packages' sender=':1.87' Upgrade: intel-microcode:amd64 (3.20151106.1, 3.20170707.1~ubuntu16.04.0), I hope that someone knows what is the problem here. I am stumped. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.11.0-14.20~16.04.1-generic 4.11.12 Uname: Linux 4.11.0-14-generic x86_64 .tmp.unity_support_test.1: - + ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 BootLog: - + CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Sat Sep 9 18:54:56 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: - Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) -Subsystem: Lenovo Device [17aa:224e] + Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) + Subsystem: Lenovo Device [17aa:224e] InstallationDate: Installed on 2017-07-27 (44 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd - Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd + Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20JECTO1WW ProcEnviron: - LANGUAGE=en_US - PATH=(custom, no user) - LANG=en_US.UTF-8 - SHELL=/bin/bash + LANGUAGE=en_US + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-14-generic root=/dev/mapper/ubuntu--vg-root ro nomodeset Renderer: Software SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/12/2017 dmi.bios.vendor: LENOVO dmi.bios.version: N1NET27W (1.14 ) dmi.board.asset.tag: Not Available dmi.board.name: 20JECTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40697 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.ty
[Touch-packages] [Bug 1716184] [NEW] failure of xrandr to find any outputs
Public bug reported: I have a very new Lenovo X1 Yoga 2nd edition, with oled display. The exact model is 20JECTO1WW. The BIOS is N1NET27W. I am running a vanilla Ubuntu 16.04 lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description:Ubuntu 16.04.3 LTS Release:16.04 Codename: xenial uname -a Linux gjs-yoga 4.11.0-14-generic #20~16.04.1-Ubuntu SMP Wed Aug 9 09:06:22 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux Until recently things worked quite well. But on August 26 I got an update from Ubuntu and things began to decay. In particular, I can no longer display except on the built-in display: For example, xrandr cannot find any outputs, even though this laptop has a (working) HDMI output port. xrandr --verbose xrandr: Failed to get size of gamma for output default Screen 0: minimum 2560 x 1440, current 2560 x 1440, maximum 2560 x 1440 default connected primary 2560x1440+0+0 (0x272) normal (normal) 0mm x 0mm Identifier: 0x271 Timestamp: 33974 Subpixel: unknown Clones: CRTC: 0 CRTCs: 0 Transform: 1.00 0.00 0.00 0.00 1.00 0.00 0.00 0.00 1.00 filter: _GNOME_FLASHBACK_PRESENTATION_OUTPUT: 0 2560x1440 (0x272) 342.835MHz *current h: width 2560 start0 end0 total 2560 skew0 clock 133.92KHz v: height 1440 start0 end0 total 1440 clock 93.00Hz Notice there are no (even disconnected) outputs other than default. Another symptom is that system restart always turns off the power rather than rebooting. I looked at the manifest of the update that seems to have caused trouble and the only suspicious entry is a microcode update from Intel. Here is the entry from the apt history log: Start-Date: 2017-08-26 17:54:05 Commandline: aptdaemon role='role-commit-packages' sender=':1.87' Upgrade: intel-microcode:amd64 (3.20151106.1, 3.20170707.1~ubuntu16.04.0), I hope that someone knows what is the problem here. I am stumped. ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: xorg 1:7.7+13ubuntu3 ProcVersionSignature: Ubuntu 4.11.0-14.20~16.04.1-generic 4.11.12 Uname: Linux 4.11.0-14-generic x86_64 .tmp.unity_support_test.1: ApportVersion: 2.20.1-0ubuntu2.10 Architecture: amd64 BootLog: CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins' CompositorRunning: None Date: Sat Sep 9 18:54:56 2017 DistUpgraded: Fresh install DistroCodename: xenial DistroVariant: ubuntu ExtraDebuggingInterest: Yes GraphicsCard: Intel Corporation Device [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Lenovo Device [17aa:224e] InstallationDate: Installed on 2017-07-27 (44 days ago) InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f2:b5ce Chicony Electronics Co., Ltd Bus 001 Device 004: ID 056a:5087 Wacom Co., Ltd Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: LENOVO 20JECTO1WW ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.11.0-14-generic root=/dev/mapper/ubuntu--vg-root ro nomodeset Renderer: Software SourcePackage: xorg UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/12/2017 dmi.bios.vendor: LENOVO dmi.bios.version: N1NET27W (1.14 ) dmi.board.asset.tag: Not Available dmi.board.name: 20JECTO1WW dmi.board.vendor: LENOVO dmi.board.version: SDK0J40697 WIN dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 31 dmi.chassis.vendor: LENOVO dmi.chassis.version: None dmi.modalias: dmi:bvnLENOVO:bvrN1NET27W(1.14):bd07/12/2017:svnLENOVO:pn20JECTO1WW:pvrThinkPadX1Yoga2nd:rvnLENOVO:rn20JECTO1WW:rvrSDK0J40697WIN:cvnLENOVO:ct31:cvrNone: dmi.product.name: 20JECTO1WW dmi.product.version: ThinkPad X1 Yoga 2nd dmi.sys.vendor: LENOVO version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1 version.ia32-libs: ia32-libs N/A version.libdrm2: libdrm2 2.4.76-1~ubuntu16.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.7-0ubuntu0.16.04.1 version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A version.libgl1-mesa-glx: libgl1-mesa-glx 17.0.7-0ubuntu0.16.04.1 version.xserver-xorg-core: xserver-xorg-core N/A version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A xserver.bootTime: Sat Sep 9 18:34:59 2017 xserver.configfile: default xserver.logfile: /var/log/Xorg.0.log xserver.outputs: xserver.version: 2:1.19.3-1ubuntu1~16.04.2 ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd6
