[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
*** This bug is a duplicate of bug 1849859 *** https://bugs.launchpad.net/bugs/1849859 I realize the last post here was almost two years ago, but I am new to Ubuntu, having recently wiped my drive to completely remove Windows from my laptop. Funny enough, my reason for getting rid of Windows was that they kept re-installing an update that interfered with printing to a shared printer. Now, with Ubuntu, I'm happy to be done with Windows and vow never to go back...but I'm still having problems printing. I found this post because I'm experiencing these exact symptoms, but the suggested solution does not work. Is anybody working on a fix? Is there a work-around? I have a very stable Windows 7 desktop that is always on...connected via USB to an old HP Laserjet IV Plus that is a workhorse. The printer works great locally, and until a few weeks ago it was working flawlessly as a shared printer, as well. When I installed Ubuntu and ran into this problem, I tried every suggestion I was able to find on the web, but nothing works. I continue to see this same behavior with the "credentials required" error. Please help -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
*** This bug is a duplicate of bug 1849859 *** https://bugs.launchpad.net/bugs/1849859 The solution to this problem is here guys: https://askubuntu.com/questions/1186081/xerox-workcentre-6015b-requires- authentication-credentials-required-in- order/1186501#1186501?newreg=b77db8f4e5e742de8a0b4092ad8acac0 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
*** This bug is a duplicate of bug 1849859 *** https://bugs.launchpad.net/bugs/1849859 I have the same issue on two PCs with HP LaserJet 1020 printer connected to the Wi-Fi router on Ubuntu 19.10. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
*** This bug is a duplicate of bug 1849859 *** https://bugs.launchpad.net/bugs/1849859 Same issue on Ubuntu 19.10 trying to access printer on samba share. Used to work on 18.04. Not obvious if related to bug #1849859, al least error message is different. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
*** This bug is a duplicate of bug 1849859 *** https://bugs.launchpad.net/bugs/1849859 It doesn't seem to me that this is really a duplicate of bug #1849859. At least the reported symptoms are not identical. In any case, has anybody found a workaround for this? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
*** This bug is a duplicate of bug 1849859 *** https://bugs.launchpad.net/bugs/1849859 I have the same issue. Printing was working on a network shared printer (samba), ubuntu 19.04. Now on 19.10 it is not printing. I get "Credentials required in order to print", but not modal appears to enter details. I have also tried setting authentication directly user/password via Printers>Additional Printer Settings>[PRINTER>Propeties]>Device URI> Set authentication details now.. but makes no difference. No clue in CUPS error or access logs. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
*** This bug is a duplicate of bug 1849859 *** https://bugs.launchpad.net/bugs/1849859 ** This bug has been marked a duplicate of bug 1849859 error when connecting to smb server -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1851385] Re: ubuntu 19.10 / print bug : requires authentication
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: cups (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1851385 Title: ubuntu 19.10 / print bug : requires authentication Status in cups package in Ubuntu: Confirmed Bug description: Hello, I have 2 computers(one laptop and one desktop) which have a dual boot Windows / Ubuntu. My printer (Xerox WorkCentre 6015B) is plugged on a USB port from my modem on which my computers are connected using Wi- Fi. Since the upgrade of Ubuntu to version 19.10, I cannot print. On both computers I get the same message : [The printer] requires authentication / credentials required in order to print. With Ubuntu 19.04, I had absolutely no problem. I tried with a live USB with Ubuntu 19.04, there is no problem, the printer works. With a Ubuntu live 19.10, it doesn't work. If I plug the printer directly on a USB port on my computer, I get the same error message : [The printer] requires authentication / credentials required in order to print. It's the same behaviour on both computers, no I guess it must be a bug. Anyway I don't know which authentication I could do, with which ID and password ? Thank you very much ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1 Uname: Linux 5.3.0-18-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Nov 5 15:12:07 2019 Lpstat: device for Xerox_WorkCentre_6015B_Wi-Fi: smb://FREEBOX_SERVER/Xerox%20WorkCentre%206015B MachineType: Acer Aspire V5-571 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Xerox_WorkCentre_6015B_Wi-Fi.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-18-generic root=UUID=fb8ccf3e-9970-4066-bae2-26fe4387c122 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/21/2012 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: V2.15 dmi.board.asset.tag: No Asset Tag dmi.board.name: Aspire V5-571 dmi.board.vendor: Acer dmi.board.version: V2.15 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Acer dmi.chassis.version: V2.15 dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvrV2.15:bd12/21/2012:svnAcer:pnAspireV5-571:pvrV2.15:rvnAcer:rnAspireV5-571:rvrV2.15:cvnAcer:ct9:cvrV2.15: dmi.product.family: Aspire V5-571 dmi.product.name: Aspire V5-571 dmi.product.sku: Aspire V5-571_072A_2.15 dmi.product.version: V2.15 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1851385/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
