*** This bug is a duplicate of bug 1576989 ***
https://bugs.launchpad.net/bugs/1576989
** This bug has been marked a duplicate of bug 1576989
stale lock files freeze apps
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Thanks Phil @ #22 - that lead me to the DialerApp.conf.lock file which I
could rm and problem solved. Had similar issue with Dekko after an
update previously - that these lock files need manually clearing
sometimes is frustrating.
This dialer freeze issue has been annoying me for months. I was
Just to follow on from TenLeftFingers, I was having this problem on
every call. Specifically deleting ~/.config/com.ubuntu.dialer-app solved
this problem for me (from https://bugs.launchpad.net/dialer-
app/+bug/1548914)
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That indicates this is somehow related to the state of the system on
disk, and its unlikely we will reproduce it.
** Changed in: canonical-devices-system-image
Status: New => Incomplete
** Changed in: dialer-app (Ubuntu)
Status: Confirmed => Incomplete
** Changed in: unity-mir
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: unity-mir (Ubuntu)
Status: New => Confirmed
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: dialer-app (Ubuntu)
Status: New => Confirmed
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--wipe from step 2 worked nicely and I've restored my home directory
(step 3). Another issue has also cleared up https://bugs.launchpad.net
/reminders-app/+bug/1508347
I am no longer affected by this issue and will remove my self from the
'affected' list.
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1 - Hasn't changed anything. It seemed to work fine on the phone but I did see
the message:
Failed to enter Recovery
on the desktop terminal (I ran ubuntu-device-flash touch
--channel=ubuntu-touch/stable/bq-aquaris.en). Proceeding to step #2.
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@tenleffingers to clarify you can only get the app working again by
stopping it and restarting it? if thats the case its not merely a focus
issue and sounds like the app itself is hung
We might now try to reflash if you are ok with that.
1 - flash stable channel without a full wipe
2 - if that
@bfiler Thanks so much. "Rather than swiping the app away .., you can try just
swiping it to the background .. and then another right edge swipe to make it
active again."
This doesn't work - it's still 'frozen'.
** Attachment added: "application-legacy-dialer-app-.log"
** Attachment added: "system_image_cli_info"
https://bugs.launchpad.net/ubuntu-ux/+bug/1377996/+attachment/4666416/+files/system_image_cli_info
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Sounds like bug #1528668 but that fix released in late Jan when this was
first reported
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https://bugs.launchpad.net/bugs/1377996
Title:
dialer is
@tenleftfingers can you provide the output of system-image-cli --info
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https://bugs.launchpad.net/bugs/1377996
Title:
dialer is freezing on active call
@saviq any ideas from these logs?
** Changed in: unity-mir (Ubuntu)
Assignee: (unassigned) => Michał Sawicz (saviq)
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Here is a video that @tenleftfingers posted showing the problem:
https://www.youtube.com/watch?v=kuxbRzV3jhc=youtu.be
@tenleftfingers
thank you for this. It appears that the app thinks it's not active (i.e. in the
background) that is why it's not responding, which is clearly incorrect. Rather
** Changed in: canonical-devices-system-image
Status: Incomplete => New
** Changed in: canonical-devices-system-image
Importance: Undecided => High
** Changed in: canonical-devices-system-image
Milestone: None => 12
** Changed in: dialer-app (Ubuntu)
Status: Incomplete =>
@Pat McGowan, is the status Incomplete because of anything I need to
provide?
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https://bugs.launchpad.net/bugs/1377996
Title:
dialer is freezing on
** Attachment added: "syslog.tar.gz"
https://bugs.launchpad.net/ubuntu/+source/dialer-app/+bug/1377996/+attachment/4612556/+files/syslog.tar.gz
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** Attachment added: "unity-system-compositor.log"
https://bugs.launchpad.net/ubuntu/+source/dialer-app/+bug/1377996/+attachment/4612535/+files/unity-system-compositor.log
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Thanks Pat. The swipe-away and reloading of the dailer in comment #2
does work. Due to the length of time that process takes to get to a
working UI again (at least ten seconds) it's doesn't prevent me getting
into unwanted answering machines (I know you weren't suggesting it as a
solution).
@TenLeftFingers sorry to hear, this problem is not common to my
knowledge
Please note the device and release that you have
Provide the log files from
.cache/upstart/application-legacy-dialer-app-.log
.cache/upstart/unity8.log
/var/log/lightdm/unity-system-compositor.log
/var/log/syslog
Also
** Summary changed:
- [phone-app] is freezing on active call screen
+ dialer is freezing on active call screen
** Changed in: canonical-devices-system-image
Status: New => Incomplete
** Changed in: canonical-devices-system-image
Assignee: (unassigned) => Bill Filler (bfiller)
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