Public bug reported:
It now happened the second time that I was not able to initiate a
restart of the system on my Bq Aquaris 4.5. This happened after I
pressed the power button for a few seconds and afterwards selected the
restart option.
Other symptoms are:
- The white screen with the black bq logo does not appear.
- Instead, a pale violet background is permanently shown. Backlight of the
display is on.
- The phone cannot be turned off by pressing the power button for longer.
- If the phone is connected to my desktop using an USB cable, the device is
recognized but cannot be mounted.
Since the battery cannot be physically removed on that phone, the only option
to solve the situation was for me to let it run
out of battery power until it turns off by itself. Afterwards, the phone can be
put to live again after connecting the power cable.
It appears as if the phone is hanging in the boot loader. The problem
may be more prevalent when battery power is already low (<50%) the time
the restart is initiated.
** Affects: ubuntu-touch-meta (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/1445913
Title:
System hangs on restart on the Bq Aquaris 4.5
Status in ubuntu-touch-meta package in Ubuntu:
New
Bug description:
It now happened the second time that I was not able to initiate a
restart of the system on my Bq Aquaris 4.5. This happened after I
pressed the power button for a few seconds and afterwards selected the
restart option.
Other symptoms are:
- The white screen with the black bq logo does not appear.
- Instead, a pale violet background is permanently shown. Backlight of the
display is on.
- The phone cannot be turned off by pressing the power button for longer.
- If the phone is connected to my desktop using an USB cable, the device is
recognized but cannot be mounted.
Since the battery cannot be physically removed on that phone, the only option
to solve the situation was for me to let it run
out of battery power until it turns off by itself. Afterwards, the phone can
be put to live again after connecting the power cable.
It appears as if the phone is hanging in the boot loader. The problem
may be more prevalent when battery power is already low (<50%) the
time the restart is initiated.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-touch-meta/+bug/1445913/+subscriptions
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