[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
** Changed in: canonical-devices-system-image Status: Incomplete => Fix Committed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Fix Committed Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
@PatMcGowan Thanks a lot for the answer and solution, it worked perfectly, I was just able to reinstall Ubuntu on the E4.5, then restart, restore contacts + messages, all seems to work. Now, no more exotic manipulation with non-native programs ! -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Incomplete Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
@xavier if you use ubuntu desktop the instructions here can be used to reflash the device https://developer.ubuntu.com/en/phone/devices/installing-ubuntu-for-devices/ and use the recovery.img for your device from https://wiki.ubuntu.com/Touch/Devices For example, go into recovery and do ubuntu-device-flash touch --channel=ubuntu-touch/stable/bq-aquaris.en --bootstrap --recovery-image recovery-krillin.img good luck. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Incomplete Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
I still have access to "Recovery menu" if I start with "Power + Volume Up", I can re-do Wipe cache partition, datas and factory reset, but again phone doesn't boot well : fastboot does nothing, normal boot stays on a black screen ever... Is there a way to reinstall Ubuntu Touch via terminal or something else, or do I have to send my phone to BQ ? Thanks ! ** Attachment added: "BQ-UT.png" https://bugs.launchpad.net/ubuntu/+source/ubuntu-system-settings/+bug/1569718/+attachment/4703527/+files/BQ-UT.png -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Incomplete Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
Hi Julia, Thanks for the answer. I didn't know for the update break, I'll be careful on the future and wait that some programs get a native Ubuntu Touch program - or forget them. For the factory reset, I didn't do it via reboot "Power + Volume Up", but in the menu you have an icon for Parameters, and below the "Updates" row there is a command for doing a factory reset, one just for the launcher, the other for a complete reset. That's what I choose, confirmed the message for all datas that will be lost, the phone restarted, reset process began but E4.5 never started completely on Ubuntu, and since I get only a dark screen -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Incomplete Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
@Xavier, installing things following that method is known to break OS updates. What method would be "a factory reset, directly from the GUI Parameters menu"? Please add more details -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Incomplete Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
Hi, did you get an answer from BQ support ? I have the same issue. Some weeks ago, I tried to install Prey on Ubuntu Touch BQ Aquaris E4.5 with this method : http://wayneward.co.uk/ubuntu-touch/prey-on-ubuntu-touch/ It failed, but after that, even if I can't affirm it's correlated, updates apps were working but not OS : I got the notifications of OTA 33 available, if I ran the update, phone reboot, began installation, then continued the process, started... and I was still on the current version, unable to update to the last system. So I decided to save my contacts + SMS / Calls, and did a factory reset, directly from the GUI Parameters menu. Phone restarted, stayed long minutes / hours on black screen without anything written. Sometimes I make a long press on "Start" button, I well see the BQ logo on the white screen, like Antoine Denis described, but just after the complete empty black screen comes again, and nothing else... I'm in big trouble now, as I used it with 2 lines, a professional one included. Any help on this, something to do to get logs ? Thanks in advance ! -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Incomplete Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1569718] Re: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset
Passing to BQ support for input ** Changed in: canonical-devices-system-image Status: New => Incomplete ** Changed in: canonical-devices-system-image Assignee: (unassigned) => Victor gonzalez (victor-gonzalez-0) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to unity-system-compositor in Ubuntu. https://bugs.launchpad.net/bugs/1569718 Title: Ubuntu Touch (BQ Aquaris 4.5) - Does not boot after "[Volume Up] + [Power]" factory reset Status in Canonical System Image: Incomplete Status in Mir: Invalid Status in mir package in Ubuntu: Invalid Status in qtmir package in Ubuntu: Invalid Status in ubuntu-system-settings package in Ubuntu: Invalid Status in unity-system-compositor package in Ubuntu: Invalid Status in unity8 package in Ubuntu: Invalid Bug description: Today, I tried to factory reset my BQ Aquaris 4.5 Ubuntu Touch Edition with the [Volume Up] + [Power] method but since then, the phone won't boot. It only displays the BQ logo and then a black screen (it is still on but it's displaying nothing). I tried to connect the phone with adb but it doesn't seem to be recognized by the computer. To manage notifications about this bug go to: https://bugs.launchpad.net/canonical-devices-system-image/+bug/1569718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
