Public bug reported:
Two problems:
1. Some attempts at printing a 20 page document from LibreOffice show
apparently reproducible output errors on particular pages (eg 3, 4, 8 etc) with
some lines 'smudged' but readable, some totally garbled, and others almost
correct.
2. With some attempts at printing (a single page) the printer outputs:
PJL ENTER LANGUAGE = PCLXL
) HP-PCL XL;1;1;Comment Artifex Software
Occasionally, turning the printer off and on after this error will
result in the page being printed correctly
Using the troubleshooting suggestions at
https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer_does_not_print_or_prints_garbage
gives the above error message with option 1.
Using Option 2 the printer outputs
PCL XL error
Subsystem: KERNEL
Error: MissingData
Operator: ReadImage
Position: 12
<Rest of the page failed to print - unrelated printer jam>
The lsusb commands gives:
Bus 002 Device 004: ID 05ac:8403 Apple, Inc. Internal Memory Card Reader
Bus 002 Device 003: ID 0bc2:2322 Seagate RSS LLC
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 003: ID 05ac:8213 Apple, Inc. Bluetooth Host Controller
Bus 004 Device 002: ID 0a5c:4500 Broadcom Corp. BCM2046B1 USB 2.0 Hub (part of
BCM2046 Bluetooth)
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 05ac:8507 Apple, Inc. Built-in iSight
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 004: ID 05ac:0236 Apple, Inc. Internal Keyboard/Trackpad (ANSI)
Bus 003 Device 003: ID 05ac:8242 Apple, Inc. Built-in IR Receiver
Bus 003 Device 013: ID 043d:00cc Lexmark International, Inc. E120(n)
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Version:
Description: Ubuntu 16.04.1 LTS
Release: 16.04
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35
Uname: Linux 4.4.0-59-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log'
CurrentDesktop: GNOME
Date: Fri Feb 3 11:44:47 2017
InstallationDate: Installed on 2016-02-11 (357 days ago)
InstallationMedia: Ubuntu-GNOME 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160720)
JournalErrors:
Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000']
failed with exit code 1: Hint: You are currently not seeing messages from other
users and the system.
Users in the 'systemd-journal' group can see all messages. Pass -q to
turn off this notice.
No journal files were opened due to insufficient permissions.
Lpstat:
device for Lexmark-E120n_USB: usb://Lexmark/E120n?serial=99438TZ
device for Lexmark_E120n:
ipps://chris-showells-macbook-4.local:631/printers/Lexmark_E120n
MachineType: Apple Inc. MacBookPro5,5
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Lexmark-E120n_USB.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/Lexmark-E120n_USB.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-59-generic.efi.signed
root=UUID=4a2d2491-2640-4caa-ab63-9b6926453ec9 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/09
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP55.88Z.00AC.B03.0906151708
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-F2268AC8
dmi.board.vendor: Apple Inc.
dmi.chassis.asset.tag: Asset Tag#
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-F2268AC8
dmi.modalias:
dmi:bvnAppleInc.:bvrMBP55.88Z.00AC.B03.0906151708:bd06/15/09:svnAppleInc.:pnMacBookPro5,5:pvr1.0:rvnAppleInc.:rnMac-F2268AC8:rvr:cvnAppleInc.:ct10:cvrMac-F2268AC8:
dmi.product.name: MacBookPro5,5
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1661455
Title:
Problems printing to Lexmark E120n via USB
Status in cups package in Ubuntu:
New
Bug description:
Two problems:
1. Some attempts at printing a 20 page document from LibreOffice show
apparently reproducible output errors on particular pages (eg 3, 4, 8 etc) with
some lines 'smudged' but readable, some totally garbled, and others almost
correct.
2. With some attempts at printing (a single page) the printer outputs:
PJL ENTER LANGUAGE = PCLXL
) HP-PCL XL;1;1;Comment Artifex Software
Occasionally, turning the printer off and on after this error will
result in the page being printed correctly
Using the troubleshooting suggestions at
https://wiki.ubuntu.com/DebuggingPrintingProblems#USB_printer_does_not_print_or_prints_garbage
gives the above error message with option 1.
Using Option 2 the printer outputs
PCL XL error
Subsystem: KERNEL
Error: MissingData
Operator: ReadImage
Position: 12
<Rest of the page failed to print - unrelated printer jam>
The lsusb commands gives:
Bus 002 Device 004: ID 05ac:8403 Apple, Inc. Internal Memory Card Reader
Bus 002 Device 003: ID 0bc2:2322 Seagate RSS LLC
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 003: ID 05ac:8213 Apple, Inc. Bluetooth Host Controller
Bus 004 Device 002: ID 0a5c:4500 Broadcom Corp. BCM2046B1 USB 2.0 Hub (part
of BCM2046 Bluetooth)
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 05ac:8507 Apple, Inc. Built-in iSight
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 004: ID 05ac:0236 Apple, Inc. Internal Keyboard/Trackpad (ANSI)
Bus 003 Device 003: ID 05ac:8242 Apple, Inc. Built-in IR Receiver
Bus 003 Device 013: ID 043d:00cc Lexmark International, Inc. E120(n)
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Version:
Description: Ubuntu 16.04.1 LTS
Release: 16.04
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups 2.1.3-4
ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35
Uname: Linux 4.4.0-59-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.1-0ubuntu2.4
Architecture: amd64
CupsErrorLog: Error: [Errno 13] Permission denied: '/var/log/cups/error_log'
CurrentDesktop: GNOME
Date: Fri Feb 3 11:44:47 2017
InstallationDate: Installed on 2016-02-11 (357 days ago)
InstallationMedia: Ubuntu-GNOME 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160720)
JournalErrors:
Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000']
failed with exit code 1: Hint: You are currently not seeing messages from other
users and the system.
Users in the 'systemd-journal' group can see all messages. Pass -q to
turn off this notice.
No journal files were opened due to insufficient permissions.
Lpstat:
device for Lexmark-E120n_USB: usb://Lexmark/E120n?serial=99438TZ
device for Lexmark_E120n:
ipps://chris-showells-macbook-4.local:631/printers/Lexmark_E120n
MachineType: Apple Inc. MacBookPro5,5
Papersize: a4
PpdFiles: Error: command ['fgrep', '-H', '*NickName',
'/etc/cups/ppd/Lexmark-E120n_USB.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/Lexmark-E120n_USB.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-59-generic.efi.signed
root=UUID=4a2d2491-2640-4caa-ab63-9b6926453ec9 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/15/09
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP55.88Z.00AC.B03.0906151708
dmi.board.asset.tag: Base Board Asset Tag#
dmi.board.name: Mac-F2268AC8
dmi.board.vendor: Apple Inc.
dmi.chassis.asset.tag: Asset Tag#
dmi.chassis.type: 10
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-F2268AC8
dmi.modalias:
dmi:bvnAppleInc.:bvrMBP55.88Z.00AC.B03.0906151708:bd06/15/09:svnAppleInc.:pnMacBookPro5,5:pvr1.0:rvnAppleInc.:rnMac-F2268AC8:rvr:cvnAppleInc.:ct10:cvrMac-F2268AC8:
dmi.product.name: MacBookPro5,5
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
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