[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
[Expired for cups (Ubuntu) because there has been no activity for 60 days.] ** Changed in: cups (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Expired Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
Have you, after starting CUPS again, completely closed and restarted the app (Firefox and Okular)? Die you try to restart the desktop (log out and log in again)? Or the system (reboot)? Does this make the printers appear again? Also note that DNS-Sd sometimes can have some delay. CUPS never reads cups-browsed.conf. I have introduced cups-browsed.conf as configuration file for cups-browsed. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
Made the quick check you suggested. Switching off cups, all printers disappear both in okular (QT) and firefox. So it looks like the driverless network printers come from cups. Weird enough now after the switch off - switch on sequence for cups, I do not have the driverless printers them in firefox either even with cups re-enabled which is weird. This means that there is nothing to disable in the GTK and QT dialogs which seems a good thing. Do you know if some kind of situation where stale files describing network printers could remain around explaining these inconsistent behaviors? If so where? Furthermore, it looks like cups is currently not passing the list of driverless network printers to the print dialog. May it be the case that cups (or the cups dbus notifier) happens to read the cups-browsed configuration file seeking the BrowseRemoteProtocols none configuration option if it is readable? Note that on my system the cups dbus notifier runs as lp and so it cannot read cups-browsed.conf by default since this file is owned by root.root and not readable by others. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
@Till Thanks! This is a great explanation. I am sure that it took you some time to write it in this clear way and I would like to let you know that I really appreciate it. Things look a bit clearer to me right now. I am looking forward to seeing method (4) materialize as the current situation seems rather unsatisfactory to me. In fact, I think that when there was only (1) without (2) and (3) the situation was much better than it is right now, since you had a clear single place where to enable and disable things and consistent number and naming of printers across all dialogs. Particularly (3), with the dialogs grabbing the DNS-SD broadcasts, seems a rather poor choice leading to all sorts of inconsistencies among the different dialogs. Would it make sense to suggest that (3) is disabled in ubuntu's QT and GTK since we have cups-browsed anyway that is better (as it provides indication of the printer type)? Do you know if there is any way to disable (2) from some cups option? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
There are different methods for auto-discovering driverless IPP network printers. First, all these printers advertise themselves via DNS-SD, so that clients (computers, phones, TVs, ...) find them. The first step which then happens in your computer is that avahi-daemon picks up the printer's broadcasts. Therefore avahi-browse shows the printers. Every other program, like CUPS, cups-browsed, or print dialogs communicate with avahi-daemon to be able to list the printers. If you stop avahi- daemon the printers will disappear for sure, but other types of remote devices which your computer discovers will disappear, too. For getting the printers from avahi-daemon to the final print dialog there are three methods currently (in the order of how I assume that they appeared): 1. cups-browsed: This one I wrote when CUPS 1.6 came out and dropped its own broadcasting/browsing system to automatically make printers from CUPS servers appear on CUPS clients. CUPS replaced this by the same DNS- SD method which the the driverless IPP printers use but they did not do the client part, print dialogs were supposed to use it. But as in Linux GUI there is certain inertia in development and usually no one taking care of printing, I created cups-browsed to assure continuity in the functionality of Ubuntu. In the beginning cups-browsed did nothing more than picking up DNS-SD broadcasts of remote CUPS printers (with the help of avahi-daemon) and created local CUPS queues to make the printers listed locally and to be able to print on them. During the years I added more functionality, especially also creating local queues for driverless IPP printers. cups-browsed removes its local queues when the remote printer disappears or on (cups-browsed) daemon shutdown. This way I have overcome the lack of the print dialog's functionality and users die not complain about missing remote printers. 2. CUPS: Recently, CUPS added a mechanism to automatically have access to remote IPP printers (both driverless network printers and remote CUPS queues) by listing the printers even without having a local queue and auto-creating a temporary queue when trying to access the printer. The temporary queue is removed after 1 minute being idle or on (CUPS) daemon shutdown. Problem of this approach is that clients, like print dialogs need to use the correct CUPS API to see these printers. As not all of them do so I am keeping cups-browsed in the default installation of Ubuntu. 3. Print dialogs can follow the original idea of the time of CUPS 1.6, grabbing the DNS-SD broadcasts of the printers on its own (using only avahi-daemon) and this way list the printers. Now I do not know how exactly each print dialog is working and which of the three methods leads to the dialog listing the IPP printers. As you have already turned off cups-browsed as a first step, it must be (2) or (3) for the Qt dialog. You can try to turn off CUPS now, but only for testing as this way most probably printing will not work. If the dialog still shows the printers, the Qt dialog uses (3) for sure. Try to print even with CUPS still turned off. Does this work? Does the GTK dialog (for example evince) behave the same? Does also the print dialog of LibreOffice behave the same? Perhaps the dialogs behave all different. We have developed a new methods in which the dialogs stop accessing printers on their own and use GUI-independent print dialog backends. This new method (4) will hopefully soon make it into the Linux distributions. By the way, with your observation on Qt print dialog showing the printers as driverless only with cups-browsed running is due to how cups-browsed works. It creates local queues and marks them as "driverless" which the dialog shows. The dialog has a mechanism determining whether a remote printer has already a local queue to avoid duplicate listings. So you see the queue from cups-browsed if cups- browsed is running and you see the printer entry from CUPS or from the dialog itself if cups-browsed is not running. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of tim
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
And I think that the conclusion is the following:
- The KDE print dialog bypasses cups-browsed to list the driverless
network printers, if cups-browsed is not running. In this case it fails
to gather some information such as the "type" of the printer, though.
- For the KDE print dialog not to show the driverless printers one needs
the cups-browsed.conf file to explicitly contain the
'BrowseRemoteProtocols none' entry and must be made *readable* by
everyone, plus a desktop restart seems to be needed
- lpstat -e always shows the driverless network printers regardless of
whether the cups-browsed is active or the BrowseRemoteProtocols none is
selected.
- the firefox print dialog keeps showing /some/ (but not all) of the
driverless network printers shown by lpstat -e and so does the gimp one
and inkscape (dont't think that I have many other apps to test that do
not use the kde print dialog)
The firefox print dialog gets some weird names for some of the network
printers ("print" "printer"), and shows "rejecting jobs" for them.
All this bypassing of cups-browsed does not seem very proper to me.
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1738432
Title:
Regression, poor user experience, print dialogs garbled by
unidentifiable driverless printers
Status in cups package in Ubuntu:
Incomplete
Bug description:
Recently, my print dialogs have started to include network discoverd
printers in addition to those configured in cups even if the cups-
browsed service is disabled and the BrowseRemoteProtocols option is
set to none.
There does not seem to be any way to disable this behavior apart from
disabling avahi or its ability to talk to dbus, which causes side
effects on the system.
Yet, in some environments this behavior is a definite regression over
the old one and leads to an extremely poor user experience.
On some networks:
- The print dialogs takes 3-10 sec to open which is a huge amount of
time for an action that is expected to be instantaneous and for which
there is no visual feedback.
- The print dialog contains many tens of printer entries, all
identified by weird hex strings that cannot be related to any useful
location, that do not help identifying which entry corresponds to
which printer and that only mess up the list making it hard to find
the printers that are actually useful.
For instance, suppose that you work at some office that has recently
purchased a batch of new printers all the same model. In the print
dialog you may get many entries like:
HP_Laserjet_Pro_Mxxxdw_21ACF2
which only vary in the final hex string. How is one suppose to know
what is where?
Please make it possible to disable this driverless printer madness.
ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: libcups2 2.2.4-7ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
Uname: Linux 4.13.0-19-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP
client-error-bad-request for Create-Printer-Subscriptions (/) from localhost
CurrentDesktop: KDE
Date: Fri Dec 15 16:22:07 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2013-12-12 (1463 days ago)
InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64
(20131016.1)
MachineType: Notebook W740SU
Papersize: a4
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic
root=/dev/mapper/zagar_ssd--vg-root ro quiet splash
resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago)
dmi.bios.date: 10/02/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W740SU
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: W740SU
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook
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https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions
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[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
One weird phenomenon is that - if cups-browsed is active, the okular print dialog shows the driverless printers and indicates their type as driverless - if cups-browsed is not active, the okular print dialog shows the driverless printers but fails to indicate their type (type is empty). -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
One weird phenomenon is that - if cups-browsed is active, the okular print dialog shows the driverless printers and indicates their type as driverless - if cups-browsed is not active, the okular print dialog shows the driverless printers but fails to indicate their type (type is empty). -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
1) cups-browsed does not appear in ps auxwww 2/3) The driverless printers appear in the print dialog of okular 4) avahi-browse -v -t -r --all returns tons of printers in forms such as = eth0 IPv4 Lexmark MS610dn _ipps._tcp local hostname = [ET0021B77DB54B.local] address = [XX.YY.ZZ.WW] port = [443] txt = ["wfds-print=T" "product=(Lexmark MS610dn)" "mopria-certified=1.3" "kind=document,envelope,label" ... 5) lpstat -e shows all the driverless printers 6) lpstat -v does not show the driverless printers 5) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
My printing almost always happens from okular which uses a QT print dialog. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
You were very clear in your first message that cups-browsed had been stopped. I can think of a reason for your observations (and why disabling avahi-daemon is a way of not seeing network discoverd printers) but it depends on what applications you are using. This is why I was interested in the answers to the questions, particularly > In which print dialogs do the driverless extra printers > appear? Of which applications? I am going to assume (not my usual practice!) that the issue is seen with Firefox and Evince. Next time you observe these printers appearing. stop cups on the client. Are they still in the print dialog? (Stopping cups stops cups-browsed. Starting cups-browsed also starts cups). -- Brian. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
Thanks for the clarification in the last answer, that is helpful for me to find out which ones among the many attempts I made to disable the display of the driverless entries eventually worked (since it could be nice for me to script enabling/disabling actions to place into some network identification logic tied to network manager, to have the driverless printers disabled only where it makes no sense to show them). -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
I do not know if I am allowed to publish details of my company intranet that I expect to be collected with the avahi-browse or the lpstat -v. I'll try to find out first. In any case, I'll try to provide what I can when I am again at the office with the newer printers appearing as driverless entries. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
> Don't know what I did, but finally I have succeeded disabling the display of > the driverless > network printers. Till asked for six pieces of information. Answers would be appreciated. > Can it be the case that you need /both/ the process stopped /and/ the > BrowseRemoteProtocols in > its conf file set to none /at the same time/ plus a restart of the desktop > environment? No. -- Brian. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
Don't know what I did, but finally I have succeeded disabling the display of the driverless network printers. Right before systemd reported cups-browsed as stopped. Can it be the case that you need /both/ the process stopped /and/ the BrowseRemoteProtocols in its conf file set to none /at the same time/ plus a restart of the desktop environment? In case, I would change the bug title to "please document how to disable the display of the driverless network printers" in the print dialog. It can be a handy feature in places with just a couple of printers of different brands, but in some environments it needs to be off. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1738432] Re: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers
Do you actually have no cups-browsed process running at all? In which print dialogs do the driverless extra printers appear? Of which applications? Please also run the commands avahi-browse -v -t -r --all lpstat -e lpstat -v and post the output here. ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1738432 Title: Regression, poor user experience, print dialogs garbled by unidentifiable driverless printers Status in cups package in Ubuntu: Incomplete Bug description: Recently, my print dialogs have started to include network discoverd printers in addition to those configured in cups even if the cups- browsed service is disabled and the BrowseRemoteProtocols option is set to none. There does not seem to be any way to disable this behavior apart from disabling avahi or its ability to talk to dbus, which causes side effects on the system. Yet, in some environments this behavior is a definite regression over the old one and leads to an extremely poor user experience. On some networks: - The print dialogs takes 3-10 sec to open which is a huge amount of time for an action that is expected to be instantaneous and for which there is no visual feedback. - The print dialog contains many tens of printer entries, all identified by weird hex strings that cannot be related to any useful location, that do not help identifying which entry corresponds to which printer and that only mess up the list making it hard to find the printers that are actually useful. For instance, suppose that you work at some office that has recently purchased a batch of new printers all the same model. In the print dialog you may get many entries like: HP_Laserjet_Pro_Mxxxdw_21ACF2 which only vary in the final hex string. How is one suppose to know what is where? Please make it possible to disable this driverless printer madness. ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: libcups2 2.2.4-7ubuntu3 ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13 Uname: Linux 4.13.0-19-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.6 Architecture: amd64 CupsErrorLog: E [15/Dec/2017:12:41:45 +0100] [Client 6] Returning IPP client-error-bad-request for Create-Printer-Subscriptions (/) from localhost CurrentDesktop: KDE Date: Fri Dec 15 16:22:07 2017 EcryptfsInUse: Yes InstallationDate: Installed on 2013-12-12 (1463 days ago) InstallationMedia: Kubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1) MachineType: Notebook W740SU Papersize: a4 ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.13.0-19-generic root=/dev/mapper/zagar_ssd--vg-root ro quiet splash resume=/dev/zagar_ssd-vg/swap_1 acpi_backlight=vendor vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to artful on 2017-10-26 (50 days ago) dmi.bios.date: 10/02/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 4.6.5 dmi.board.asset.tag: Tag 12345 dmi.board.name: W740SU dmi.board.vendor: Notebook dmi.board.version: Not Applicable dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: Notebook dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd10/02/2013:svnNotebook:pnW740SU:pvrNotApplicable:rvnNotebook:rnW740SU:rvrNotApplicable:cvnNotebook:ct9:cvrN/A: dmi.product.family: Not Applicable dmi.product.name: W740SU dmi.product.version: Not Applicable dmi.sys.vendor: Notebook To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1738432/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
