This bug was fixed in the package gtk+3.0 - 3.22.30-1ubuntu4
---
gtk+3.0 (3.22.30-1ubuntu4) bionic; urgency=medium
* debian/patches/print-dialog-check-cups-custom-options.patch:
- Print dialog: Check whether an unknown option setting is actually a
custom setting, patch
I have checked the gtk+3.0 SRU in bionic-proposed now and could
reproduce the bug before updating and encountered correct behavior after
the update. So I am marking this SRU as verified.
** Tags removed: verification-needed verification-needed-bionic
** Tags added: verification-done
Jason, the message you mention has nothing to do with the bug reported
here, it is from the color management daemon and in no case prevents a
job from printing. The bug reported here is about a problem of the
GTK/GNOME print dialog not handling printer driver updates correctly. It
only happens
I am experiencing this same problem in Linux Mint 19.1. After creating a
print job, there is no response from the printer (it doesn't wake up or
anything), there is no printing, but the only message in the error log
is "CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
seb128 retried apport/i386 and libreoffice/ppc64el, blaming
"infrastructure issue[s]" (I don't see evidence of that; it seems like
slightly flaky tests to me). They passed on the retry, and so I think
you are OK for testing now.
Till, you or somebody else needs to verify this bug now.
(Seb, it's
Lukasz, I do not see any problems with this package, neither on the
https://people.canonical.com/~ubuntu-archive/pending-sru.html#bionic
page nor on
https://people.canonical.com/~ubuntu-archive/proposed-
migration/bionic/update_excuses.html
which are the regressions actually caused?
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Hello Steve, or anyone else affected,
Accepted gtk+3.0 into bionic-proposed. The package will build now and be
available at
https://launchpad.net/ubuntu/+source/gtk+3.0/3.22.30-1ubuntu4 in a few
hours, and then in the -proposed repository.
Please help us by testing this new package. See
I've sponsored the uploaded to Bionic now
** Changed in: gtk+3.0 (Ubuntu Bionic)
Status: In Progress => Fix Committed
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Debdiff for Bionic SRU, using the patch from upstream.
** Patch added: "gtk+3.0_3.22.30-1ubuntu3_3.22.30-1ubuntu4.debdiff"
https://bugs.launchpad.net/ubuntu/bionic/+source/gtk+3.0/+bug/1763520/+attachment/5268922/+files/gtk+3.0_3.22.30-1ubuntu3_3.22.30-1ubuntu4.debdiff
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Closing Cosmic task as Cosmic goes EOL in a month from now and Disco is
available. In addition, the problem only occurs when updating from an
older Ubuntu release. So it is recommended to generally update to Disco
instead of to Cosmic and in case one updated to Cosmic getting this
problem to
Till, can you provide updated debdiffs and re-subscribe ubuntu-sponsors
/ ping someone on the desktop team when there's something to upload
please?
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** Tags removed: patch-forwarded-upstream
** Tags added: patch-accepted-upstream
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https://bugs.launchpad.net/bugs/1763520
Title:
after upgrade to bionic,
This bug was fixed in the package gtk+3.0 - 3.24.8-1ubuntu1
---
gtk+3.0 (3.24.8-1ubuntu1) disco; urgency=medium
* Merge with Debian. Remaining changes:
+ Install a settings.ini file to set our themes
+ Update debian/libgtk-3-0.symbols
+ debian/control.in and
Uploaded as https://launchpad.net/ubuntu/+source/gtk+3.0/3.24.8-1ubuntu1
** Changed in: gtk+3.0 (Ubuntu)
Status: In Progress => Fix Committed
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Thanks, but there's no need. We'll get it via 3.24.8 which I'm uploading
now.
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Title:
after upgrade to bionic,
Here is an updated debdiff for gtk+3.0 in Ubuntu Disco. It is based on
the current gtk_3.0 package of Disco with the patch of
https://gitlab.gnome.org/GNOME/gtk/merge_requests/717
applied, this patch exactly:
The patch got also merged into the 3.24 branch of GTK:
https://gitlab.gnome.org/GNOME/gtk/merge_requests/717
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Title:
The patch got merged upstream.
See
https://gitlab.gnome.org/GNOME/gtk/merge_requests/434
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Title:
after upgrade to
As soon as the patch is incorporated upstream I will post the resulting
patch here.
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Title:
after upgrade to bionic,
Updated the proposed patch for upstream according to their requirements.
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Title:
after upgrade to bionic, printing
** Tags added: patch-forwarded-upstream
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Title:
after upgrade to bionic, printing fails without explanation / logs /
** No longer affects: cups-filters (Ubuntu)
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Title:
after upgrade to bionic, printing fails without explanation /
** No longer affects: cups-filters (Ubuntu Bionic)
** No longer affects: cups-filters (Ubuntu Cosmic)
** Changed in: gtk+3.0 (Ubuntu Bionic)
Importance: Undecided => High
** Changed in: gtk+3.0 (Ubuntu Cosmic)
Importance: Undecided => High
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** Changed in: gtk+3.0 (Ubuntu)
Status: Triaged => In Progress
** Changed in: gtk+3.0 (Ubuntu Bionic)
Status: New => In Progress
** Changed in: gtk+3.0 (Ubuntu Cosmic)
Status: New => In Progress
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** Description changed:
+ [Impact]
+
+ The problem occurs when the printer's driver package is updated and with
+ this the PPD is replaced and one of the default settings of the queue is
+ not available any more in the new PPD file. Then the setting is prefixed
+ with "Custom." and with this the
debdiff for bionic.
** Patch added: "gtk+3.0_3.22.30-1ubuntu1_3.22.30-1ubuntu1.1.debdiff"
https://bugs.launchpad.net/ubuntu/+source/gtk+3.0/+bug/1763520/+attachment/5220194/+files/gtk+3.0_3.22.30-1ubuntu1_3.22.30-1ubuntu1.1.debdiff
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I have now added debdiffs for disco and for the SRUs. Please can someone
with appropriate rights upload them? Thanks.
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debdiff for cosmic.
** Patch added: "gtk+3.0_3.24.1-1ubuntu2_3.24.1-1ubuntu2.1.debdiff"
https://bugs.launchpad.net/ubuntu/+source/gtk+3.0/+bug/1763520/+attachment/5220193/+files/gtk+3.0_3.24.1-1ubuntu2_3.24.1-1ubuntu2.1.debdiff
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debdiff for disco.
** Patch added: "gtk+3.0_3.24.1-1ubuntu2_3.24.1-1ubuntu3.debdiff"
https://bugs.launchpad.net/ubuntu/+source/gtk+3.0/+bug/1763520/+attachment/5220192/+files/gtk+3.0_3.24.1-1ubuntu2_3.24.1-1ubuntu3.debdiff
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** Changed in: gtk+3.0 (Ubuntu)
Assignee: (unassigned) => Till Kamppeter (till-kamppeter)
** Changed in: gtk+3.0 (Ubuntu Bionic)
Assignee: (unassigned) => Till Kamppeter (till-kamppeter)
** Changed in: gtk+3.0 (Ubuntu Cosmic)
Assignee: (unassigned) => Till Kamppeter
** Also affects: gtk+3.0 (Ubuntu Cosmic)
Importance: Undecided
Status: New
** Also affects: cups-filters (Ubuntu Cosmic)
Importance: Undecided
Status: New
** Also affects: gtk+3.0 (Ubuntu Bionic)
Importance: Undecided
Status: New
** Also affects: cups-filters
Thanks!
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Title:
after upgrade to bionic, printing fails without explanation / logs /
debuggability
Status in
Done. Pull request posted:
https://gitlab.gnome.org/GNOME/gtk/merge_requests/434
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Title:
after upgrade to bionic,
@Till, k, can you add that to your todolist then?
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Title:
after upgrade to bionic, printing fails without
No, not yet.
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Title:
after upgrade to bionic, printing fails without explanation / logs /
debuggability
Status in
@Till, did you try to upstream that patch?
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Title:
after upgrade to bionic, printing fails without explanation /
** Tags added: patch
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Title:
after upgrade to bionic, printing fails without explanation / logs /
debuggability
The attached patch fixes the bug.
If the GTK print dialog finds a choice for a print option (Page Size,
Media Type, Resolution, Print Quality, ...) which is not under the
currently available choices (according to the PPD file in
/etc/cups/ppd/) it checks whether the option supports custom values
** Changed in: gtk+3.0 (Ubuntu)
Status: New => Triaged
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Title:
after upgrade to bionic, printing fails
Then the bug is that the GTK print dialog in the case that the page size
saved from the last session is an invalid one, prefixes it with
"Custom.", which is completely wrong. What it should do is removing the
saved wrong size and return to the printer's system default size.
"Custom." should only
I went into evince's printer settings, and found that under 'Page
Setup', the 'Paper size' had been set to something named 'Letter small
borders' or similar. So it looks like the severity of the bug could
reasonably reduced since at some point in the past there WAS a user non-
default
BTW when I say it was named 'something like [...]', after I changed the
paper size to US Letter and confirmed that printing now worked, I went
back into the dialog and the original paper size name had disappeared.
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I see as the only problem here that jobs are submitted with
PageSize=Custom.Letter.SM (and not PageSize=Letter.SM). This is most
probably a problem of the GTK print dialog.
** Changed in: cups-filters (Ubuntu)
Status: New => Invalid
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> Steve, which page size did you select when printing from evince?
I did not choose a page size. I used the defaults, which should have
been US Letter, as my locale is en_US.UTF-8 and my printer was purchased
in the US, and the files to be printed are formatted as US Letter.
In the printer
It seems that evince has supplied a wrong name for the paper size. See
these two lines in the error_log:
[...]
D [03/Jul/2018:12:22:01 -0700] [Job 489] argv[5]="InputSlot=Auto number-up=1
MediaType=Plain PageSize=Custom.Letter.SM noCollate OutputMode=Normal
ColorModel=RGB Duplex=DuplexNoTumble
Turned cups task into cups-filters as one could improve the filters by
putting an error message into error_log if the page size name is not
correct.
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Steve, which page size did you select when printing from evince?
Can you also attach the PDF file which fails to print from evince?
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debug error log attached. I believe the failed print job starts at
03/Jul/2018:12:22:01.
I've also discovered in the course of reproducing this that it appears
to only be affecting jobs printed from evince, and not e.g. directly
from chromium. I don't remember if I had tested printing directly
Please also attach your file /etc/cups/cupsd.conf.
Please attach files one by one, do not package them together and do not
compress them.
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Please run the command
ps auxwww | grep cups
and post the output here.
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Title:
after upgrade to bionic, printing
Have you checked
https://wiki.ubuntu.com/DebuggingPrintingProblems
Especially follow the instructions of the section "CUPS error_log".
** Changed in: cups (Ubuntu)
Status: New => Incomplete
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** Changed in: cups (Ubuntu)
Assignee: (unassigned) => Till Kamppeter (till-kamppeter)
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Title:
after upgrade to
The particular printer instance showing this failure is one that I've
set up specifically in the course of trying to debug this (hence, '-new'
in the queue name), but the problem exists also with my previously-
existing queue.
** Changed in: cups (Ubuntu)
Importance: Undecided => High
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