This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:
apport-collect 1784485
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
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Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1784485
Title:
[ZenBook S UX391UA, Realtek ALC294, Mic, Internal] No sound at all
Status in alsa-driver package in Ubuntu:
Confirmed
Status in linux package in Ubuntu:
Incomplete
Bug description:
Internal speaker - not sound at all
Cable Headphonse - realy quiet disorted sound
Bluetooth headphones - sound works fine
On Windows 10 everything works fine.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: pmichalski 7964 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 30 22:32:10 2018
InstallationDate: Installed on 2018-07-17 (12 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=pl_PL.UTF-8
SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaRecordingTest: ALSA recording test through plughw:PCH failed
Symptom_Card: Wbudowany dźwięk - HDA Intel PCH
Symptom_DevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 2988 F.... pulseaudio
pmichalski 7964 F.... pulseaudio
Symptom_Jack: Mic, Internal
Symptom_Type: No sound at all
Title: [ZenBook S UX391UA, Realtek ALC294, Mic, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/18/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX391UA.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX391UA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX391UA.204:bd05/18/2018:svnASUSTeKCOMPUTERINC.:pnZenBookSUX391UA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX391UA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook S
dmi.product.name: ZenBook S UX391UA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
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