Public bug reported:
I have a Dell Latitude E7470 laptop with a docking station and two
external monitors.
I made a system update yesterday (without restart), and I tried to work
today.
When the laptop lid is laid off, all displays are black and stays that
way. When it's open, it works fine. If I lock the computer, the displays
are going black again.
Also, I cannot restart the system, it just hangs.
The only solution is to switch off the system is holding the power
button, then booting up again, with the laptop screen open.
My other colleagues with similar configurations have the same issues.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-44.47-generic 4.15.18
Uname: Linux 4.15.0-44-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Jan 30 09:58:12 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation HD Graphics 520 [8086:1916] (rev 07) (prog-if 00 [VGA
controller])
Subsystem: Dell Skylake GT2 [HD Graphics 520] [1028:06dc]
InstallationDate: Installed on 2018-09-24 (128 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
MachineType: Dell Inc. Latitude E7470
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-44-generic
root=UUID=fd65107a-71e9-4b89-9f1e-e90f34670b9f ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/09/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.3
dmi.board.name: 0T6HHJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.11.3:bd11/09/2016:svnDellInc.:pnLatitudeE7470:pvr:rvnDellInc.:rn0T6HHJ:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude E7470
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
** Affects: xorg (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic ubuntu
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https://bugs.launchpad.net/bugs/1813896
Title:
Monitors stopped working
Status in xorg package in Ubuntu:
New
Bug description:
I have a Dell Latitude E7470 laptop with a docking station and two
external monitors.
I made a system update yesterday (without restart), and I tried to
work today.
When the laptop lid is laid off, all displays are black and stays that
way. When it's open, it works fine. If I lock the computer, the
displays are going black again.
Also, I cannot restart the system, it just hangs.
The only solution is to switch off the system is holding the power
button, then booting up again, with the laptop screen open.
My other colleagues with similar configurations have the same issues.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.15.0-44.47-generic 4.15.18
Uname: Linux 4.15.0-44-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Jan 30 09:58:12 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation HD Graphics 520 [8086:1916] (rev 07) (prog-if 00 [VGA
controller])
Subsystem: Dell Skylake GT2 [HD Graphics 520] [1028:06dc]
InstallationDate: Installed on 2018-09-24 (128 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64
(20180725)
MachineType: Dell Inc. Latitude E7470
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-44-generic
root=UUID=fd65107a-71e9-4b89-9f1e-e90f34670b9f ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/09/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.11.3
dmi.board.name: 0T6HHJ
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.11.3:bd11/09/2016:svnDellInc.:pnLatitudeE7470:pvr:rvnDellInc.:rn0T6HHJ:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude E7470
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
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