apport information

** Attachment added: "ProcCpuinfo.txt"
   
https://bugs.launchpad.net/bugs/1829643/+attachment/5264805/+files/ProcCpuinfo.txt

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https://bugs.launchpad.net/bugs/1829643

Title:
  1 network printer + 3 configurations (copies) disappear

Status in cups package in Ubuntu:
  Confirmed

Bug description:
  ###-----
  ### NOTE English is not my native language, I do my best ...
  ###-----

  Distribution is Lubuntu (Ubuntu-19.04).

  ###-----
  ### NOTE by request
  ###-----
  # cat /proc/version_signature
  Ubuntu 5.0.0-15.16-generic 5.0.6

  # apt-cache policy cups
  cups:
    Installed: 2.2.10-4ubuntu1
    Candidate: 2.2.10-4ubuntu1
    Version table:
   *** 2.2.10-4ubuntu1 500
          500 http://archive.ubuntu.com/ubuntu disco-updates/main amd64 Packages
          100 /var/lib/dpkg/status
       2.2.10-4 500
          500 http://archive.ubuntu.com/ubuntu disco/main amd64 Packages

  # lsb_release -rd
  Description:    Ubuntu 19.04
  Release:        19.04

  ###-----
  ### NOTE starting point
  ###-----
  My printing system for the last 12-15 years based on cups had/has the 
following setup:

  * 1 network laser printer "Brother MFC 9142CDN"
  * 3 "symbolic" printers which are copies of the former, configured to set 
defaults for particular uses: "monoprinter" (grayscale), "colorprinter" (full 
color) and "labelprinter" (use of manual feed)

  The "Brother MFC 9142CDN" was instantly discovered and completely PPD
  configured and successfully tested with a fresh Lubuntu-19.04 install,
  last week.

  ###-----
  ### NOTE by request: see attachment for "ubuntu-bug cups" output
  ###-----

  ###-----
  ### NOTE After first install and fresh configuration my printer setup looks 
as follows
  ###-----
  # lpstat -s
  device for Brother_MFC_9142CDN: ipp://BRN30055C78CF3B.local:631/ipp/print
  device for colorprinter: ipp://BRN30055C78CF3B.local:631/ipp/print
  device for labelprinter: ipp://BRN30055C78CF3B.local:631/ipp/print
  device for monoprinter: ipp://BRN30055C78CF3B.local:631/ipp/print
  # ls -l ppd/
  total 96
  -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd
  -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd.O
  -rw-r----- 1 root lp 8617 May 17 21:00 colorprinter.ppd
  -rw-r----- 1 root lp 8635 May 17 20:56 colorprinter.ppd.O
  -rw-r----- 1 root lp 8622 May 17 21:05 labelprinter.ppd
  -rw-r----- 1 root lp 8622 May 17 21:01 labelprinter.ppd.O
  -rw-r----- 1 root lp 8620 May 17 20:59 monoprinter.ppd
  -rw-r----- 1 root lp 8635 May 17 20:58 monoprinter.ppd.O

  ###-----
  ### NOTE Only the first of these (Brother_MFC_9142CDN) survives a reboot
  ###-----
  # lpstat -s
  device for Brother_MFC_9142CDN: ipp://BRN30055C78CF3B.local:631/ipp/print

  ###-----
  ### NOTE strangely, this one also disappears after some minutes
  ###-----
  LANG=en lpstat -s
  no system default destination
  lpstat: No destinations added.
  lpstat: No destinations added.

  ###-----
  ### NOTE printers.conf / printers.conf.O - mind the sizes
  ###
  ### printers.conf: no printer definition, just standard comment "DO NOT EDIT 
..."
  ### printers.conf.O: only the physical network printer "Brother_MFC_9142CDN" 
description
  ###   while the 3 other printers (monoprinter, colorprinter, labelprinter) 
are missing
  ###-----
  # ls -l /etc/cups/printers.conf*
  -rw------- 1 root lp     111 Mai 19 08:00 printers.conf
  -rw------- 1 root lp     923 Mai 19 07:55 printers.conf.O

  ###-----
  ### NOTE the PPDs are also lost at this time
  ###-----
  # ls -l /etc/cups/ppd/
  total 0

  ###-----
  ### NOTE after my fresh and working configuration, the PPDs looked like this
  ###
  ### Only the "Brother_MFC_9142CDN" survives a reboot though it also 
disappears later.
  ### Mind the permissions: 664 versus 640 ... don't know why
  ###-----
  # ls -l ppd/
  total 96
  -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd
  -rw-rw-r-- 1 root lp 8619 May 12 18:07 Brother_MFC_9142CDN.ppd.O
  -rw-r----- 1 root lp 8617 May 17 21:00 colorprinter.ppd
  -rw-r----- 1 root lp 8635 May 17 20:56 colorprinter.ppd.O
  -rw-r----- 1 root lp 8622 May 17 21:05 labelprinter.ppd
  -rw-r----- 1 root lp 8622 May 17 21:01 labelprinter.ppd.O
  -rw-r----- 1 root lp 8620 May 17 20:59 monoprinter.ppd
  -rw-r----- 1 root lp 8635 May 17 20:58 monoprinter.ppd.O

  ###-----
  ### NOTE
  ###
  ### Apart from the different settings in "/etc/cups/printers.conf" for my 3 
copies,
  ### the DeviceURI is the same for all four. Only the UUID differs
  ###-----
  <Printer Brother_MFC_9142CDN>
  UUID urn:uuid:f81a64b6-71d2-3878-71cf-1b1fd6b4dba3
  DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print
  </Printer>
  <Printer colorprinter>
  UUID urn:uuid:63efeecc-be6e-3065-6c0c-9a73bdd0dd62
  DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print
  </Printer>
  <Printer labelprinter>
  UUID urn:uuid:756313d5-4548-327f-666b-9f2edf2c8942
  DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print
  </Printer>
  <DefaultPrinter monoprinter>
  UUID urn:uuid:c4abcfb1-c1f2-34fd-4e8f-514209e3e5e9
  DeviceURI ipp://BRN30055C78CF3B.local:631/ipp/print
  </DefaultPrinter>
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu27
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  frank      1927 F.... pulseaudio
   /dev/snd/controlC0:  frank      1927 F.... pulseaudio
  CurrentDesktop: LXQt
  DistroRelease: Ubuntu 19.04
  InstallationDate: Installed on 2019-05-12 (6 days ago)
  InstallationMedia: Lubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
  IwConfig:
   enp4s0    no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
  Package: linux (not installed)
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic 
root=UUID=0c829e14-9df5-44b3-abff-7c5c2602e47b ro quiet splash 
resume=UUID=5e990f4c-e916-4772-88b0-aa9eb5cbe0d5 vga=843 vt.handoff=1
  ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
  RelatedPackageVersions:
   linux-restricted-modules-5.0.0-15-generic N/A
   linux-backports-modules-5.0.0-15-generic  N/A
   linux-firmware                            1.178.1
  RfKill:
   
  Tags:  disco
  Uname: Linux 5.0.0-15-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 07/11/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.90
  dmi.board.name: Z77 Extreme4
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrP2.90:bd07/11/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ77Extreme4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.family: To Be Filled By O.E.M.
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.sku: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu27
  Architecture: amd64
  CupsErrorLog:
   
  CurrentDesktop: LXQt
  DistroRelease: Ubuntu 19.04
  InstallationDate: Installed on 2019-05-12 (6 days ago)
  InstallationMedia: Lubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
  Lpstat:
   device for Brother_MFC_9142CDN: ipp://BRN30055C78CF3B.local:631/ipp/print
   device for colorprinter: ipp://BRN30055C78CF3B.local:631/ipp/print
   device for labelprinter: ipp://BRN30055C78CF3B.local:631/ipp/print
   device for monoprinter: ipp://BRN30055C78CF3B.local:631/ipp/print
  MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
  Package: cups 2.2.10-4ubuntu1
  PackageArchitecture: amd64
  Papersize: letter
  PpdFiles:
   Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/monoprinter.ppd', 
'/etc/cups/ppd/colorprinter.ppd', '/etc/cups/ppd/Brother_MFC_9142CDN.ppd', 
'/etc/cups/ppd/labelprinter.ppd'] failed with exit code 2: grep: 
/etc/cups/ppd/monoprinter.ppd: Permission denied
   grep: /etc/cups/ppd/colorprinter.ppd: Permission denied
   Brother_MFC_9142CDN: MFC-9142CDN - IPP Everywhere
   grep: /etc/cups/ppd/labelprinter.ppd: Permission denied
  ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic 
root=UUID=0c829e14-9df5-44b3-abff-7c5c2602e47b ro quiet splash 
resume=UUID=5e990f4c-e916-4772-88b0-aa9eb5cbe0d5 vga=843 vt.handoff=1
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-15-generic 
root=UUID=0c829e14-9df5-44b3-abff-7c5c2602e47b ro quiet splash 
resume=UUID=5e990f4c-e916-4772-88b0-aa9eb5cbe0d5 vga=843 vt.handoff=1
  ProcVersionSignature: Ubuntu 5.0.0-15.16-generic 5.0.6
  Tags:  disco
  Uname: Linux 5.0.0-15-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sudo vboxusers
  _MarkForUpload: True
  dmi.bios.date: 07/11/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: P2.90
  dmi.board.name: Z77 Extreme4
  dmi.board.vendor: ASRock
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrP2.90:bd07/11/2013:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rnZ77Extreme4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.family: To Be Filled By O.E.M.
  dmi.product.name: To Be Filled By O.E.M.
  dmi.product.sku: To Be Filled By O.E.M.
  dmi.product.version: To Be Filled By O.E.M.
  dmi.sys.vendor: To Be Filled By O.E.M.

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