[Touch-packages] [Bug 1850127] Re: Unable to print with Brother printer since upgrade to Ubuntu 19.10
Another data point. Same headline problem, but with a Brother HL-L3230CDW - Worked fine on 19.04 - No longer worked after upgrade to 19.10 - Still worked on the same computer when rebooting to my Windows 10 x64 partition. - Worked after a firmware update of the printer (which I installed from Windows using the Brother utilities). -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1850127 Title: Unable to print with Brother printer since upgrade to Ubuntu 19.10 Status in cups package in Ubuntu: Invalid Bug description: I have recently bought a new color laser printer (Brother HL- L8260CDW), which is connected through wLAN. It works like a charm under Ubuntu 19.04, but refuses to print since the upgrade to stock Ubuntu 19.10. I can reach it via ping and through its HTTP config page from the same computer. During my collection of relevant bug information I discovered the following error messages: 1. Some print filter was unable to grep /etc/cups/ppd/Brother_HL_L8260CDW_series.ppd This file was rw for user "root" and r for group "lp", but not accessible to others. I have made it world readable for testing purposes, but I still can't print. 2. I checked /var/log/syslog for app-armour errors but found none which would be related to cups and/or printing 3. After fixing the permission issue, the new error message is "File \'\' not found" and "Unable to add document to print job.", both of which are too cryptic for me to dig further into this by myself. Attached to this bug report I send the following pieces of information: - output from "/usr/lib/cups/backend/snmp 10.0.0.14" (snmp.txt) - output from "lpinfo -v" (lpinfo.txt) - output from "avahi-browse -a -v -t -r" and "avahi-browse -a -v -c -r" (avahi.txt) ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CupsErrorLog: E [28/Oct/2019:10:40:04 +0100] [Job 112] File \'\' not found E [28/Oct/2019:10:40:12 +0100] [Job 112] Unable to add document to print job. E [28/Oct/2019:10:45:59 +0100] [Job 113] File \'\' not found CurrentDesktop: ubuntu:GNOME Date: Mon Oct 28 10:50:05 2019 InstallationDate: Installed on 2015-11-11 (1446 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) Lpstat: device for Brother_HL_L8260CDW_series: implicitclass://Brother_HL_L8260CDW_series/ MachineType: MSI MS-7982 Papersize: a4 PpdFiles: Brother_HL_L8260CDW_series: HL-L8260CDW series - IPP Everywhere ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=64458150-bde5-4ffc-8eb1-038fae855347 ro quiet splash SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/08/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.10 dmi.board.asset.tag: Default string dmi.board.name: B150M PRO-DH (MS-7982) dmi.board.vendor: MSI dmi.board.version: 1.0 dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: MSI dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.10:bd07/08/2015:svnMSI:pnMS-7982:pvr1.0:rvnMSI:rnB150MPRO-DH(MS-7982):rvr1.0:cvnMSI:ct3:cvr1.0: dmi.product.family: Default string dmi.product.name: MS-7982 dmi.product.sku: Default string dmi.product.version: 1.0 dmi.sys.vendor: MSI To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1850127/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850127] Re: Unable to print with Brother printer since upgrade to Ubuntu 19.10
As your printer is working again now and we are not able to investigate the original problem I am closing this bug now. ** Changed in: cups (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1850127 Title: Unable to print with Brother printer since upgrade to Ubuntu 19.10 Status in cups package in Ubuntu: Invalid Bug description: I have recently bought a new color laser printer (Brother HL- L8260CDW), which is connected through wLAN. It works like a charm under Ubuntu 19.04, but refuses to print since the upgrade to stock Ubuntu 19.10. I can reach it via ping and through its HTTP config page from the same computer. During my collection of relevant bug information I discovered the following error messages: 1. Some print filter was unable to grep /etc/cups/ppd/Brother_HL_L8260CDW_series.ppd This file was rw for user "root" and r for group "lp", but not accessible to others. I have made it world readable for testing purposes, but I still can't print. 2. I checked /var/log/syslog for app-armour errors but found none which would be related to cups and/or printing 3. After fixing the permission issue, the new error message is "File \'\' not found" and "Unable to add document to print job.", both of which are too cryptic for me to dig further into this by myself. Attached to this bug report I send the following pieces of information: - output from "/usr/lib/cups/backend/snmp 10.0.0.14" (snmp.txt) - output from "lpinfo -v" (lpinfo.txt) - output from "avahi-browse -a -v -t -r" and "avahi-browse -a -v -c -r" (avahi.txt) ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CupsErrorLog: E [28/Oct/2019:10:40:04 +0100] [Job 112] File \'\' not found E [28/Oct/2019:10:40:12 +0100] [Job 112] Unable to add document to print job. E [28/Oct/2019:10:45:59 +0100] [Job 113] File \'\' not found CurrentDesktop: ubuntu:GNOME Date: Mon Oct 28 10:50:05 2019 InstallationDate: Installed on 2015-11-11 (1446 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) Lpstat: device for Brother_HL_L8260CDW_series: implicitclass://Brother_HL_L8260CDW_series/ MachineType: MSI MS-7982 Papersize: a4 PpdFiles: Brother_HL_L8260CDW_series: HL-L8260CDW series - IPP Everywhere ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=64458150-bde5-4ffc-8eb1-038fae855347 ro quiet splash SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/08/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.10 dmi.board.asset.tag: Default string dmi.board.name: B150M PRO-DH (MS-7982) dmi.board.vendor: MSI dmi.board.version: 1.0 dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: MSI dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.10:bd07/08/2015:svnMSI:pnMS-7982:pvr1.0:rvnMSI:rnB150MPRO-DH(MS-7982):rvr1.0:cvnMSI:ct3:cvr1.0: dmi.product.family: Default string dmi.product.name: MS-7982 dmi.product.sku: Default string dmi.product.version: 1.0 dmi.sys.vendor: MSI To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1850127/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850127] Re: Unable to print with Brother printer since upgrade to Ubuntu 19.10
I could resolve this issue by upgrading the printer firmware to latest version 1.40. No idea, why Ubuntu 19.04 printed happily with older printer firmware, but as of Ubuntu 19.10 new printer firmware (can be installed through printer web interface) is needed. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1850127 Title: Unable to print with Brother printer since upgrade to Ubuntu 19.10 Status in cups package in Ubuntu: New Bug description: I have recently bought a new color laser printer (Brother HL- L8260CDW), which is connected through wLAN. It works like a charm under Ubuntu 19.04, but refuses to print since the upgrade to stock Ubuntu 19.10. I can reach it via ping and through its HTTP config page from the same computer. During my collection of relevant bug information I discovered the following error messages: 1. Some print filter was unable to grep /etc/cups/ppd/Brother_HL_L8260CDW_series.ppd This file was rw for user "root" and r for group "lp", but not accessible to others. I have made it world readable for testing purposes, but I still can't print. 2. I checked /var/log/syslog for app-armour errors but found none which would be related to cups and/or printing 3. After fixing the permission issue, the new error message is "File \'\' not found" and "Unable to add document to print job.", both of which are too cryptic for me to dig further into this by myself. Attached to this bug report I send the following pieces of information: - output from "/usr/lib/cups/backend/snmp 10.0.0.14" (snmp.txt) - output from "lpinfo -v" (lpinfo.txt) - output from "avahi-browse -a -v -t -r" and "avahi-browse -a -v -c -r" (avahi.txt) ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CupsErrorLog: E [28/Oct/2019:10:40:04 +0100] [Job 112] File \'\' not found E [28/Oct/2019:10:40:12 +0100] [Job 112] Unable to add document to print job. E [28/Oct/2019:10:45:59 +0100] [Job 113] File \'\' not found CurrentDesktop: ubuntu:GNOME Date: Mon Oct 28 10:50:05 2019 InstallationDate: Installed on 2015-11-11 (1446 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) Lpstat: device for Brother_HL_L8260CDW_series: implicitclass://Brother_HL_L8260CDW_series/ MachineType: MSI MS-7982 Papersize: a4 PpdFiles: Brother_HL_L8260CDW_series: HL-L8260CDW series - IPP Everywhere ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=64458150-bde5-4ffc-8eb1-038fae855347 ro quiet splash SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/08/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.10 dmi.board.asset.tag: Default string dmi.board.name: B150M PRO-DH (MS-7982) dmi.board.vendor: MSI dmi.board.version: 1.0 dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: MSI dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.10:bd07/08/2015:svnMSI:pnMS-7982:pvr1.0:rvnMSI:rnB150MPRO-DH(MS-7982):rvr1.0:cvnMSI:ct3:cvr1.0: dmi.product.family: Default string dmi.product.name: MS-7982 dmi.product.sku: Default string dmi.product.version: 1.0 dmi.sys.vendor: MSI To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1850127/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850127] Re: Unable to print with Brother printer since upgrade to Ubuntu 19.10
** Attachment added: "Output of "avahi-browse -a -v -t -r" and "avahi-browse -a -v -c -r"" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1850127/+attachment/5300859/+files/avahi.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1850127 Title: Unable to print with Brother printer since upgrade to Ubuntu 19.10 Status in cups package in Ubuntu: New Bug description: I have recently bought a new color laser printer (Brother HL- L8260CDW), which is connected through wLAN. It works like a charm under Ubuntu 19.04, but refuses to print since the upgrade to stock Ubuntu 19.10. I can reach it via ping and through its HTTP config page from the same computer. During my collection of relevant bug information I discovered the following error messages: 1. Some print filter was unable to grep /etc/cups/ppd/Brother_HL_L8260CDW_series.ppd This file was rw for user "root" and r for group "lp", but not accessible to others. I have made it world readable for testing purposes, but I still can't print. 2. I checked /var/log/syslog for app-armour errors but found none which would be related to cups and/or printing 3. After fixing the permission issue, the new error message is "File \'\' not found" and "Unable to add document to print job.", both of which are too cryptic for me to dig further into this by myself. Attached to this bug report I send the following pieces of information: - output from "/usr/lib/cups/backend/snmp 10.0.0.14" (snmp.txt) - output from "lpinfo -v" (lpinfo.txt) - output from "avahi-browse -a -v -t -r" and "avahi-browse -a -v -c -r" (avahi.txt) ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CupsErrorLog: E [28/Oct/2019:10:40:04 +0100] [Job 112] File \'\' not found E [28/Oct/2019:10:40:12 +0100] [Job 112] Unable to add document to print job. E [28/Oct/2019:10:45:59 +0100] [Job 113] File \'\' not found CurrentDesktop: ubuntu:GNOME Date: Mon Oct 28 10:50:05 2019 InstallationDate: Installed on 2015-11-11 (1446 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) Lpstat: device for Brother_HL_L8260CDW_series: implicitclass://Brother_HL_L8260CDW_series/ MachineType: MSI MS-7982 Papersize: a4 PpdFiles: Brother_HL_L8260CDW_series: HL-L8260CDW series - IPP Everywhere ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=64458150-bde5-4ffc-8eb1-038fae855347 ro quiet splash SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/08/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.10 dmi.board.asset.tag: Default string dmi.board.name: B150M PRO-DH (MS-7982) dmi.board.vendor: MSI dmi.board.version: 1.0 dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: MSI dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.10:bd07/08/2015:svnMSI:pnMS-7982:pvr1.0:rvnMSI:rnB150MPRO-DH(MS-7982):rvr1.0:cvnMSI:ct3:cvr1.0: dmi.product.family: Default string dmi.product.name: MS-7982 dmi.product.sku: Default string dmi.product.version: 1.0 dmi.sys.vendor: MSI To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1850127/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850127] Re: Unable to print with Brother printer since upgrade to Ubuntu 19.10
** Attachment added: "Output of "lpinfo -v"" https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1850127/+attachment/5300858/+files/lpinfo.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1850127 Title: Unable to print with Brother printer since upgrade to Ubuntu 19.10 Status in cups package in Ubuntu: New Bug description: I have recently bought a new color laser printer (Brother HL- L8260CDW), which is connected through wLAN. It works like a charm under Ubuntu 19.04, but refuses to print since the upgrade to stock Ubuntu 19.10. I can reach it via ping and through its HTTP config page from the same computer. During my collection of relevant bug information I discovered the following error messages: 1. Some print filter was unable to grep /etc/cups/ppd/Brother_HL_L8260CDW_series.ppd This file was rw for user "root" and r for group "lp", but not accessible to others. I have made it world readable for testing purposes, but I still can't print. 2. I checked /var/log/syslog for app-armour errors but found none which would be related to cups and/or printing 3. After fixing the permission issue, the new error message is "File \'\' not found" and "Unable to add document to print job.", both of which are too cryptic for me to dig further into this by myself. Attached to this bug report I send the following pieces of information: - output from "/usr/lib/cups/backend/snmp 10.0.0.14" (snmp.txt) - output from "lpinfo -v" (lpinfo.txt) - output from "avahi-browse -a -v -t -r" and "avahi-browse -a -v -c -r" (avahi.txt) ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8 Architecture: amd64 CupsErrorLog: E [28/Oct/2019:10:40:04 +0100] [Job 112] File \'\' not found E [28/Oct/2019:10:40:12 +0100] [Job 112] Unable to add document to print job. E [28/Oct/2019:10:45:59 +0100] [Job 113] File \'\' not found CurrentDesktop: ubuntu:GNOME Date: Mon Oct 28 10:50:05 2019 InstallationDate: Installed on 2015-11-11 (1446 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) Lpstat: device for Brother_HL_L8260CDW_series: implicitclass://Brother_HL_L8260CDW_series/ MachineType: MSI MS-7982 Papersize: a4 PpdFiles: Brother_HL_L8260CDW_series: HL-L8260CDW series - IPP Everywhere ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=64458150-bde5-4ffc-8eb1-038fae855347 ro quiet splash SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/08/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 3.10 dmi.board.asset.tag: Default string dmi.board.name: B150M PRO-DH (MS-7982) dmi.board.vendor: MSI dmi.board.version: 1.0 dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: MSI dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr3.10:bd07/08/2015:svnMSI:pnMS-7982:pvr1.0:rvnMSI:rnB150MPRO-DH(MS-7982):rvr1.0:cvnMSI:ct3:cvr1.0: dmi.product.family: Default string dmi.product.name: MS-7982 dmi.product.sku: Default string dmi.product.version: 1.0 dmi.sys.vendor: MSI To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1850127/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
