[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
The command sudo hda-verb /dev/snd/hwC0D0 0x1a 0x707 0x05 works for me, but the patch proposed (I added the files), do not seem to be working after reboots. Currently I have to run the command above everytime I reboot. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Is it confirmed that this bug is fixed in newer Kernels? I am running 5.4.0.66 and have this problem in a Samsung laptop as well. Thank you. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Hey, I own a Notebook 7 and was having the same problem with the headphone jack (sound very low and distorted). I managed to solve based on the solution at https://bbs.archlinux.org/viewtopic.php?pid=1898849#p1898849. Basicaly, I created the files at /lib/firmware/alc256-sound-patch.fw with the content [codec] 0x10ec0256 0x144dc824 0 [verb] 0x1a 0x707 0x05 and at /etc/modprobe.d/alc256-sound-patch.conf with content options snd-hda-intel patch=alc256-sound-patch.fw Reboot, and you should have sound working even after reboots. The values may differ in the codec line, but it's all explained at the link I put. You may test before applying the patch with the command sudo hda-verb /dev/snd/hwC0D0 0x1a 0x707 0x05 (the sound must be playing and headphones connected, but it will no persist after reboot) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Pain is over! https://www.linux.org/threads/samsung-notebook-7-force-headphone-jack- and-keyboard-lighting-issues.27304/#post-87920 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Please test kernel parameter "snd_hda_intel.model=inv-dmic". -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
An update: testing some more, I can confirm that there were improvements on volume, now it is definetely louder: if it weren't the buzzing effect on the sound, I could say it was fixed. On the other hand, the louder it gets the more noticeable the distortion became. Oh, and I noticed that both of the new kernels are throwing some acpi related errors on boot and on shutdown. I didn't really look that much about them online - so I don't really know if they are serious or not - but as far as I can tell, everything else that was working on the laptop remains so. I redownloaded and reinstalled the 5.5.2 and saw some errors related to Nvidia drivers on install as well. But as I'm runnnig it with integrated graphics, I can't say if there's problem awaiting me as soon as I jump to the dedicated graphics. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
I sure did, running both new kernels didn't fix it. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Thanks. Please also run 'uname -a' each time to verify the new kernel is running. ** Changed in: alsa-driver (Ubuntu) Status: Incomplete => Confirmed ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Just updated to 5.5.2 and got the same results -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
That was the correct kernel to try for December 2019, but now 5.5 is released so please try that :) https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.5.2/ -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Updated the kernel to the 5.4 as suggested and it didn't make any difference: sound through headphone jack still is low and heavily distorted. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
** Changed in: alsa-driver (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Incomplete Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Please test latest mainline kernel: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4/ -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: alsa-driver (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: Confirmed Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
I don't know if my problem is related specifically to the Realtek AC256 codec. In any case, it seems FreeBSD folk fixed a while back the same issue: no headphone output through some patches related to this codec on some Dell models. https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=219350 https://github.com/trueos/trueos/pull/279 https://reviews.freebsd.org/D19017 ** Bug watch added: bugs.freebsd.org/bugzilla/ #219350 https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=219350 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Just to give more insight about this, I just tried a live USB with 18.04.03 and the results are similar: the sound is extremely low, but with no distortion whatsoever. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Tried the apport-collect command, but it fails because it says it didn't found linux and alsa-driver packages. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: dmi.product.family: Notebook 7 Series dmi.product.name: 760XBE dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ dmi.product.version: P02REZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: filipe 1294 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 RelatedPackageVersions: linux-restricted-modules-5.3.0-19-generic N/A linux-backports-modules-5.3.0-19-generic N/A linux-firmware1.183.1 Tags: eoan Uname: Linux 5.3.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 06/10/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P02REZ.040.190610.FL dmi.board.asset.tag: No Asset Tag dmi.board.name: NP760XBE-XW1BR dmi.board.vendor: SAMSUNG
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
apport information ** Tags added: apport-collected ** Description changed: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu8.1 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: filipe 1294 F pulseaudio + CurrentDesktop: KDE + DistroRelease: Ubuntu 19.10 + InstallationDate: Installed on 2019-10-29 (1 days ago) + InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) + MachineType: SAMSUNG ELECTRONICS CO., LTD. 760XBE + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=c0332bcf-c9a8-4b67-9a6f-bf87cc7abdb8 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 + RelatedPackageVersions: + linux-restricted-modules-5.3.0-19-generic N/A + linux-backports-modules-5.3.0-19-generic N/A + linux-firmware1.183.1 + Tags: eoan + Uname: Linux 5.3.0-19-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 06/10/2019 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: P02REZ.040.190610.FL + dmi.board.asset.tag: No Asset Tag + dmi.board.name: NP760XBE-XW1BR + dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.board.version: SGL9947A0Y-C01-G003-S0001+10.0.17763 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.chassis.version: N/A + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP02REZ.040.190610.FL:bd06/10/2019:svnSAMSUNGELECTRONICSCO.,LTD.:pn760XBE:pvrP02REZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP760XBE-XW1BR:rvrSGL9947A0Y-C01-G003-S0001+10.0.17763:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A: + dmi.product.family: Notebook 7 Series + dmi.product.name: 760XBE + dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PREZ + dmi.product.version: P02REZ + dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1850702/+attachment/5301608/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 AudioDevicesInUse:
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
Yes, I'm on a dual-boot setup. I think it's also worth mentioning that I've tried Manjaro and experienced the same problems. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: New Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows)
I'm assuming when you say Windows works fine that you mean Windows on this same laptop...? ** Summary changed: - [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted + [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) ** Changed in: alsa-driver (Ubuntu) Status: Incomplete => New ** Also affects: linux (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted (but works fine in Windows) Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: New Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted
First of all, thanks for replying! I did this already when I noticed the problem a couple days ago with my main pair and with some gaming gear to no avail. But, since you asked, I did it again with all the wired headphones I could find around, even some crappy cellphone headphones and the results are the same: extremely low sound and heavily distorted. I even tried with a P2 cable extender and the problem remains, I'm 100% sure that it isn't my headphones. Also tried all those headphones and cable extender on Windows and everything works fine. (all of them work perfectly on other devices running Android, on my PS4 through the DualShock jack and with my smart TV) It's important to point out that I know of at least another user of this machine facing the same issue. He posted about HDMI output problems - that I can confirm on my laptop as well - on the Linux Mint (link down below) forums and I got in touch with him, so I don't think that this has something to do with the physical connection, specially since the distortion goes away for a bit if you delete the /.config/pulse directory. I didn't file a bug report about the HDMI output because it isn't as important as the headphone output for my workflow. https://forums.linuxmint.com/viewtopic.php?f=49=303303 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted Status in alsa-driver package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1850702] Re: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted
Thanks for the bug report. This kind of sound problem is usually a bad connection between the audio socket and the headphones. Usually it is because of the differing standards in common use: https://www.cablechick.com.au/blog/understanding-trrs-and-audio-jacks/ and/or just slight imperfections in how the connectors come into contact. So please try some different headphones as a test. Please also try using any kind of adapter or other audio cable you have to see if it gets a better connection and improves the sound. ** Summary changed: - [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack]No sound output with headphones + [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted ** Changed in: alsa-driver (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to alsa-driver in Ubuntu. https://bugs.launchpad.net/bugs/1850702 Title: [Samsung Notebook 7 Pro, Realtek ALC256, headphone jack] Headphone sound is faint and distorted Status in alsa-driver package in Ubuntu: Incomplete Bug description: I can't get sound of my laptop (Samsung Notebook 7 Force) through the headphone jack. The speakers work fine. When I plug a headphone, I can hear the sound being played very faintly. If I bump the volume to the maximum, that is. The sound is very distorted, like a buzz effect being applied over it. I noticed that if I delete /.config/pulse the distortion goes away, but the sound remains very low. After some time, the buzzing effect comes back. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: ubuntu-release-upgrader-core 1:19.10.15 ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1 Uname: Linux 5.3.0-19-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu8.1 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: KDE Date: Wed Oct 30 16:03:41 2019 InstallationDate: Installed on 2019-10-29 (1 days ago) InstallationMedia: Kubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: dist-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1850702/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
