[Touch-packages] [Bug 1851257] Re: Apport to have launcher Icon and Start GUI for new users

2019-11-11 Thread Sebastien Bacher
** Changed in: apport (Ubuntu)
   Importance: Undecided => Wishlist

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https://bugs.launchpad.net/bugs/1851257

Title:
  Apport to have launcher Icon and Start GUI for new users

Status in apport package in Ubuntu:
  New

Bug description:
  REASON: To encourage bug reporting and reduce the amount of special knowledge 
required to file bugs, make the ubuntu-bug command discoverable, and more 
non-IT user friendly.
  Knowledge of the right package, the URL to search packages, the URL to report 
bugs and the URL with documentation on how to report bugs is needed today and 
should be integrated.
  Also to ensure Apport is used to gather system information automatically, 
rather than the user filing a manual report without this data.

  Minimal Requirement:
  1) Add a launcher ICON with a clear name like "Bug Report Tool"
  2) The icon starts a small GUI that triggers the ubuntu-bug dialog as today.

  On this single panel GUI are 5 items:
   a) Package selection button: The user interactively selects a window of the 
application, to find it's package name. Same as with "ubuntu-bug-w"
   b) Package Selection by type: A navigator to find the package where no 
application window is running. E.G. For desktop panels, menus, or apps that 
won't start. (users often fail here otherwise)
   c) Package search field: If the above items don't work, or the user knows 
the package name, a search field like on https://packages.ubuntu.com can solve 
this.
   d) Help Button. URL link to Reporting Bugs Documentation
   e) Start/Send button: This starts the rest of the ubuntu-bug dialog as 
today. If no package was selected the Apport dialog begins as today and offers 
it's choices as usual.

  Barrier: Finding the package is a problem to normal users. Many do not know 
what a package is. Even if they know it, a Launchpad search often does not find 
it.
  EG Blender Snap on Kubuntu works OK, but the Blender Eaon-Universe has a 
missing library. Neither search for Kubuntu or Blender finds the package.
  EG: 'ubuntu-bugs' was not found on search on Launchpad or 
"packages.ubuntu.com". People would not guess Apport. Even searching apport on 
packages.ubuntu.com does not find apport package, but package apport. Is that 
the same one as apport package? There is also just "Apport". This barrier would 
be solved with automation.
  EG: The command line is not familiar to non-IT users, so "dpkg -l" is 
unknown. It was mentioned on Alan Popes 1:12h video on bug reporting, listing 
many of the difficulties and tricks required:
  https://www.youtube.com/watch?time_continue=2427=68ImDFjiq28

  Bugs from non-IT users are underreported due to these barriers.
  Meaning they end up having a very different experience of Ubuntu than
  the experienced users, who might wonder why.

  ADDITIONS to this requirement:
  a) If you make a wrong selection in the apport choices, add new "Next/Back" 
buttons to allow options to be changed. Today you have to exit and start all 
over again.
  b) If the bug belongs upstream or at another bug tracker, forward the bug to 
the correct place automatically. The user cannot know where to post it. The Bug 
reporting tool should be a one-stop shop.
  c) If b) is too much work, add a help information and a URL to guide the user 
to report the bug in the best possible place.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1851257/+subscriptions

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[Touch-packages] [Bug 1851257] Re: Apport to have launcher Icon and Start GUI for new users

2019-11-05 Thread ianp5a
-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1851257

Title:
  Apport to have launcher Icon and Start GUI for new users

Status in apport package in Ubuntu:
  New

Bug description:
  REASON: To encourage bug reporting and reduce the amount of special knowledge 
required to file bugs, make the ubuntu-bug command discoverable, and more 
non-IT user friendly.
  Knowledge of the right package, the URL to search packages, the URL to report 
bugs and the URL with documentation on how to report bugs is needed today and 
should be integrated.
  Also to ensure Apport is used to gather system information automatically, 
rather than the user filing a manual report without this data.

  Minimal Requirement:
  1) Add a launcher ICON with a clear name like "Bug Report Tool"
  2) The icon starts a small GUI that triggers the ubuntu-bug dialog as today.

  On this single panel GUI are 5 items:
   a) Package selection button: The user interactively selects a window of the 
application, to find it's package name. Same as with "ubuntu-bug-w"
   b) Package Selection by type: A navigator to find the package where no 
application window is running. E.G. For desktop panels, menus, or apps that 
won't start. (users often fail here otherwise)
   c) Package search field: If the above items don't work, or the user knows 
the package name, a search field like on https://packages.ubuntu.com can solve 
this.
   d) Help Button. URL link to Reporting Bugs Documentation
   e) Start/Send button: This starts the rest of the ubuntu-bug dialog as 
today. If no package was selected the Apport dialog begins as today and offers 
it's choices as usual.

  Barrier: Finding the package is a problem to normal users. Many do not know 
what a package is. Even if they know it, a Launchpad search often does not find 
it.
  EG Blender Snap on Kubuntu works OK, but the Blender Eaon-Universe has a 
missing library. Neither search for Kubuntu or Blender finds the package.
  EG: 'ubuntu-bugs' was not found on search on Launchpad or 
"packages.ubuntu.com". People would not guess Apport. Even searching apport on 
packages.ubuntu.com does not find apport package, but package apport. Is that 
the same one as apport package? There is also just "Apport". This barrier would 
be solved with automation.
  EG: The command line is not familiar to non-IT users, so "dpkg -l" is 
unknown. It was mentioned on Alan Popes 1:12h video on bug reporting, listing 
many of the difficulties and tricks required:
  https://www.youtube.com/watch?time_continue=2427=68ImDFjiq28

  Bugs from non-IT users are underreported due to these barriers.
  Meaning they end up having a very different experience of Ubuntu than
  the experienced users, who might wonder why.

  ADDITIONS to this requirement:
  a) If you make a wrong selection in the apport choices, add new "Next/Back" 
buttons to allow options to be changed. Today you have to exit and start all 
over again.
  b) If the bug belongs upstream or at another bug tracker, forward the bug to 
the correct place automatically. The user cannot know where to post it. The Bug 
reporting tool should be a one-stop shop.
  c) If b) is too much work, add a help information and a URL to guide the user 
to report the bug in the best possible place.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1851257/+subscriptions

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[Touch-packages] [Bug 1851257] Re: Apport to have launcher Icon and Start GUI for new users

2019-11-05 Thread ianp5a
** Attachment added: "Apport Start GUI suggestion Image attached"
   
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1851257/+attachment/5303065/+files/Apport%20Start%20GUI%20suggestion.png

-- 
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to apport in Ubuntu.
https://bugs.launchpad.net/bugs/1851257

Title:
  Apport to have launcher Icon and Start GUI for new users

Status in apport package in Ubuntu:
  New

Bug description:
  REASON: To encourage bug reporting and reduce the amount of special knowledge 
required to file bugs, make the ubuntu-bug command discoverable, and more 
non-IT user friendly.
  Knowledge of the right package, the URL to search packages, the URL to report 
bugs and the URL with documentation on how to report bugs is needed today and 
should be integrated.
  Also to ensure Apport is used to gather system information automatically, 
rather than the user filing a manual report without this data.

  Minimal Requirement:
  1) Add a launcher ICON with a clear name like "Bug Report Tool"
  2) The icon starts a small GUI that triggers the ubuntu-bug dialog as today.

  On this single panel GUI are 5 items:
   a) Package selection button: The user interactively selects a window of the 
application, to find it's package name. Same as with "ubuntu-bug-w"
   b) Package Selection by type: A navigator to find the package where no 
application window is running. E.G. For desktop panels, menus, or apps that 
won't start. (users often fail here otherwise)
   c) Package search field: If the above items don't work, or the user knows 
the package name, a search field like on https://packages.ubuntu.com can solve 
this.
   d) Help Button. URL link to Reporting Bugs Documentation
   e) Start/Send button: This starts the rest of the ubuntu-bug dialog as 
today. If no package was selected the Apport dialog begins as today and offers 
it's choices as usual.

  Barrier: Finding the package is a problem to normal users. Many do not know 
what a package is. Even if they know it, a Launchpad search often does not find 
it.
  EG Blender Snap on Kubuntu works OK, but the Blender Eaon-Universe has a 
missing library. Neither search for Kubuntu or Blender finds the package.
  EG: 'ubuntu-bugs' was not found on search on Launchpad or 
"packages.ubuntu.com". People would not guess Apport. Even searching apport on 
packages.ubuntu.com does not find apport package, but package apport. Is that 
the same one as apport package? There is also just "Apport". This barrier would 
be solved with automation.
  EG: The command line is not familiar to non-IT users, so "dpkg -l" is 
unknown. It was mentioned on Alan Popes 1:12h video on bug reporting, listing 
many of the difficulties and tricks required:
  https://www.youtube.com/watch?time_continue=2427=68ImDFjiq28

  Bugs from non-IT users are underreported due to these barriers.
  Meaning they end up having a very different experience of Ubuntu than
  the experienced users, who might wonder why.

  ADDITIONS to this requirement:
  a) If you make a wrong selection in the apport choices, add new "Next/Back" 
buttons to allow options to be changed. Today you have to exit and start all 
over again.
  b) If the bug belongs upstream or at another bug tracker, forward the bug to 
the correct place automatically. The user cannot know where to post it. The Bug 
reporting tool should be a one-stop shop.
  c) If b) is too much work, add a help information and a URL to guide the user 
to report the bug in the best possible place.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1851257/+subscriptions

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Post to : touch-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~touch-packages
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[Touch-packages] [Bug 1851257] Re: Apport to have launcher Icon and Start GUI for new users

2019-11-04 Thread ianp5a
** Description changed:

  REASON: To encourage bug reporting and reduce the amount of special knowledge 
required to file bugs, make the ubuntu-bug command discoverable, and more 
non-IT user friendly.
  Knowledge of the right package, the URL to search packages, the URL to report 
bugs and the URL with documentation on how to report bugs is needed today and 
should be integrated.
- Also to ensure Apport is used to gather system information automatically, 
rather than the user filing a manual report without this data. 
+ Also to ensure Apport is used to gather system information automatically, 
rather than the user filing a manual report without this data.
  
- Minimal Requirement: 
- 1) Add a launcher ICON with a clear name like "Bug Report Tool" 
+ Minimal Requirement:
+ 1) Add a launcher ICON with a clear name like "Bug Report Tool"
  2) The icon starts a small GUI that triggers the ubuntu-bug dialog as today.
-  
+ 
  On this single panel GUI are 5 items:
-  a) Package selection button: The user interactively selects a window of the 
application, to find it's package name. Same as with "ubuntu-bug-w"
-  b) Package Selection by type: A navigator to find the package where no 
application window is running. E.G. For desktop panels, menus, or apps that 
won't start. (users often fail here otherwise)
-  c) Package search field: If the above items don't work, or the user knows 
the package name, a search field like on https://packages.ubuntu.com can solve 
this.
-  d) Help Button. URL link to Reporting Bugs Documentation
-  e) Start/Send button: This starts the rest of the ubuntu-bug dialog as 
today. If no package was selected the Apport dialog begins as today and offers 
it's choices as usual.
+  a) Package selection button: The user interactively selects a window of the 
application, to find it's package name. Same as with "ubuntu-bug-w"
+  b) Package Selection by type: A navigator to find the package where no 
application window is running. E.G. For desktop panels, menus, or apps that 
won't start. (users often fail here otherwise)
+  c) Package search field: If the above items don't work, or the user knows 
the package name, a search field like on https://packages.ubuntu.com can solve 
this.
+  d) Help Button. URL link to Reporting Bugs Documentation
+  e) Start/Send button: This starts the rest of the ubuntu-bug dialog as 
today. If no package was selected the Apport dialog begins as today and offers 
it's choices as usual.
  
- Barrier: Finding the package is a problem to normal users. Many do not know 
what a package is. Even if they know it, a Launchpad search often does not find 
it. 
+ Barrier: Finding the package is a problem to normal users. Many do not know 
what a package is. Even if they know it, a Launchpad search often does not find 
it.
  EG Blender Snap on Kubuntu works OK, but the Blender Eaon-Universe has a 
missing library. Neither search for Kubuntu or Blender finds the package.
- EG: 'ubuntu-bugs' was not found on search on Launchpad or 
"packages.ubuntu.com". People would not guess Apport.
+ EG: 'ubuntu-bugs' was not found on search on Launchpad or 
"packages.ubuntu.com". People would not guess Apport. Even searching apport on 
packages.ubuntu.com does not find apport package!!
  EG: The command line is not familiar to non-IT users, so "dpkg -l" is 
unknown. It was mentioned on Alan Popes 1:12h video on bug reporting, listing 
many of the difficulties and tricks required:
  https://www.youtube.com/watch?time_continue=2427=68ImDFjiq28
  
  Bugs from non-IT users are underreported due to these barriers. Meaning
  they end up having a very different experience of Ubuntu than the
  experienced users, who might wonder why.
  
  ADDITIONS to this requirement:
  a) If you make a wrong selection in the apport choices, add new "Next/Back" 
buttons to allow options to be changed. Today you have to exit and start all 
over again.
  b) If the bug belongs upstream or at another bug tracker, forward the bug to 
the correct place automatically. The user cannot know where to post it. The Bug 
reporting tool should be a one-stop shop.
  c) If b) is too much work, add a help information and a URL to guide the user 
to report the bug in the best possible place.

** Description changed:

  REASON: To encourage bug reporting and reduce the amount of special knowledge 
required to file bugs, make the ubuntu-bug command discoverable, and more 
non-IT user friendly.
  Knowledge of the right package, the URL to search packages, the URL to report 
bugs and the URL with documentation on how to report bugs is needed today and 
should be integrated.
  Also to ensure Apport is used to gather system information automatically, 
rather than the user filing a manual report without this data.
  
  Minimal Requirement:
  1) Add a launcher ICON with a clear name like "Bug Report Tool"
  2) The icon starts a small GUI that triggers the ubuntu-bug dialog as today.
  
  On this single panel GUI are 5 items:
   a)