Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: cups (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/1880775
Title:
HP Envy 4524 All In One - Device communication error - code 5012;
Status in cups package in Ubuntu:
Confirmed
Bug description:
Situation:
Ubuntu 20.04 LTS after fresh install, NOT upgrade on desktop (had 16.04 LTS
before). Printer was attached during fresh install of 20.04 LTS and internet
connection, third party downloads ticked.
Bug description:
USB connected HP Envy 4524 All In One is recognized multiple times as printer
but does not print, scans occasionally but unreliable in getting recognized by
20.04 LTS.
Additional Information:
HP Envy 4524 All In One works flawless with Ubuntu 18.04 LTS on Laptop.
Worked flawless with Ubuntu 16.04 LTS on the desktop used above.
Steps taken so far:
De-installed/purged hplip 3.20.3 as sudo hp-check -i showed multiple errors
and missing dependencies.
Installed hplip 3.20.5 from the HPLIP site and ran the script which resulted
in compiling and installing the printer with nil errors running sudo hp-check
-i. However, after reboot Device communication error - code 5012 re-occured
(current hp-check log attached).
____________ Log _______________________
administrator@office-server:~$ sudo hp-check -i
[sudo] password for administrator:
/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean
"!="?
if 'getfacl' not in g and '' is not g and 'file' not in g:
Saving output in log file: /home/administrator/hp-check.log
HP Linux Imaging and Printing System (ver. 3.20.5)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling
the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies
installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
|Gtk-Message: 09:51:18.656: Failed to load module "canberra-gtk-module"
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-31-generic #35-Ubuntu SMP Thu May 7 20:20:34 UTC 2020 GNU/Linux
Host: office-server
Proc: 5.4.0-31-generic #35-Ubuntu SMP Thu May 7 20:20:34 UTC 2020 GNU/Linux
Distribution: 12 20.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.20.5
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 20.04
version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.5
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.20.5
html=/usr/share/doc/hplip-3.20.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.5
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version>
<Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
cups CUPS - Common Unix Printing System
REQUIRED 1.1 2.3.1 OK 'CUPS Scheduler
is running'
gs GhostScript - PostScript and PDF language interpreter
and previewer REQUIRED 7.05 9.50 OK -
Gtk-Message: 09:51:20.441: Failed to load module "canberra-gtk-module"
Gtk-Message: 09:51:20.461: Failed to load module "canberra-gtk-module"
xsane xsane - Graphical scanner frontend for SANE
OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program
OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system
REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework
OPTIONAL - 0.105 OK -
network network -wget
OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils
OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library
REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development
files REQUIRED - 2.3.1 OK -
cups-image CUPS image - CUPS image development files
REQUIRED - 2.3.1 OK -
libpthread libpthread - POSIX threads library
REQUIRED - b'2.31' OK -
libusb libusb - USB library
REQUIRED - 1.0 OK -
sane SANE - Scanning library
REQUIRED - - OK -
sane-devel SANE - Scanning library development files
REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development
files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library
REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language
REQUIRED 2.2 3.8.2 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify
Desktop notifications OPTIONAL - - OK
-
python3-pyqt5-dbus PyQt 5 DBus - DBus Support for PyQt5
OPTIONAL 5.0 5.14.1 OK -
python3-pyqt5 PyQt 5- Qt interface for Python (for Qt version 4.x)
REQUIRED 5.0 5.14.1 OK -
python3-dbus Python DBus - Python bindings for DBus
REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries
REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files
REQUIRED 2.2 3.8.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline
scanning with hp-scan) OPTIONAL - 7.0.0 OK
-
python3-reportlab Reportlab - PDF library for Python
OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services
REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler
REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs
REQUIRED 3.0 4.2.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension
REQUIRED - 3.20.5 OK -
hpmudext IO-Extension
REQUIRED - 3.20.5 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend
REQUIRED - 3.20.5 OK 'hpaio found in
/etc/sane.d/dll.conf'
scanext Scan-SANE-Extension
REQUIRED - 3.20.5 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/usb/ENVY_4520_series?serial=TH6A34M0SB06JS' is a
Hewlett-Packard ENVY_4520_series all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
----------------------------------------------
-------------------------------------
hp:/usb/ENVY_4520_series?serial=TH6A34M0SB06JS HP ENVY 4520 series
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
ENVY_4520
---------
Type: Printer
Device URI: hp:/usb/ENVY_4520_series?serial=TH6A34M0SB06JS
PPD: /etc/cups/ppd/ENVY_4520.ppd
PPD Description: HP Envy 4520 Series, hpcups 3.20.5
Printer status: printer ENVY_4520 is idle. enabled since Tue 26 May 2020
11:49:32
error: Unable to communicate with device (code=12):
hp:/usb/ENVY_4520_series?serial=TH6A34M0SB06JS
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
USB ENVY_4520 Required - -
OK Node:'/dev/bus/usb/001/005' Perm:' root lp rw- rw- rw- rw- r--'
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
None
Missing Optional Dependencies
-----------------------------
None
Total Errors: 1
Total Warnings: 1
Done.
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