Public bug reported:
https://askubuntu.com/questions/1294526/unbunti-20-04-01-kernal-5-4-0-54
-generic-amd-3700-u-issue-of-not-shutting-down-a
this is explanation of main issue, I feel the usb headphones and drives
not being detected is a symptom. Also webcam is not detected as well,
and sound won't work at all sometimes. Meaning that it is started off
random and rebooting would fix, but over last month the problem has
gotten worse to happen multiple times a day. to where the problem is not
more normal state.
booting into recovery mode seems to do nothing. it's not hardware as
windows 10 is dual booted on my machine (asus zenbook um433d ryzen 7
3700U AMD) works fine,
I've reinstalled ubuntu which first install had similar problems
everything is fine first month then problems start happening. It
happened similarly here.
running usb version to test older version of unbuntu like 20.10 and
18.04 off usb stick sound and web cam work. However not sure if this
indicative of initial problem or not. But computer will not come out of
suspend in any version.
The problem is getting worse and I haven't found any real solution other
than upgrade the kernal because, or try a different distro.
Please help and let me know if I can provide additional data to aid in
this problem. My background is in Science, IT, and now entering web
development.
Thank you,
Topher Judd
gnrforl...@gmail.com
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Uname: Linux 5.4.0-54-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: topher 2392 F.... pulseaudio
/dev/snd/controlC0: topher 2392 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 24 09:00:55 2020
InstallationDate: Installed on 2020-10-03 (51 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: USB sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/05/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX434DA_UM433DA.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX434DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX434DA_UM433DA.302:bd09/05/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX434DA_UM433DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX434DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX434DA_UM433DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
** Affects: alsa-driver (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to alsa-driver in Ubuntu.
https://bugs.launchpad.net/bugs/1905346
Title:
USB devices, Headphones drives. And others like webcam not detected,
as well as failing to powerdown
Status in alsa-driver package in Ubuntu:
New
Bug description:
https://askubuntu.com/questions/1294526/unbunti-20-04-01-kernal-5-4-0-54
-generic-amd-3700-u-issue-of-not-shutting-down-a
this is explanation of main issue, I feel the usb headphones and
drives not being detected is a symptom. Also webcam is not detected as
well, and sound won't work at all sometimes. Meaning that it is
started off random and rebooting would fix, but over last month the
problem has gotten worse to happen multiple times a day. to where the
problem is not more normal state.
booting into recovery mode seems to do nothing. it's not hardware as
windows 10 is dual booted on my machine (asus zenbook um433d ryzen 7
3700U AMD) works fine,
I've reinstalled ubuntu which first install had similar problems
everything is fine first month then problems start happening. It
happened similarly here.
running usb version to test older version of unbuntu like 20.10 and
18.04 off usb stick sound and web cam work. However not sure if this
indicative of initial problem or not. But computer will not come out
of suspend in any version.
The problem is getting worse and I haven't found any real solution
other than upgrade the kernal because, or try a different distro.
Please help and let me know if I can provide additional data to aid in
this problem. My background is in Science, IT, and now entering web
development.
Thank you,
Topher Judd
gnrforl...@gmail.com
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Uname: Linux 5.4.0-54-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: topher 2392 F.... pulseaudio
/dev/snd/controlC0: topher 2392 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 24 09:00:55 2020
InstallationDate: Installed on 2020-10-03 (51 days ago)
InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Title: USB sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/05/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX434DA_UM433DA.302
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX434DA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrUX434DA_UM433DA.302:bd09/05/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX434DA_UM433DA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX434DA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: ZenBook
dmi.product.name: ZenBook UX434DA_UM433DA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
To manage notifications about this bug go to:
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