[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
** Changed in: linux (Ubuntu) Status: Won't Fix => Confirmed ** Tags removed: groovy ** Tags added: hirsute ** No longer affects: pulseaudio (Ubuntu) ** Summary changed: - [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) + [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 21.04 (not even wired, cable headset) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 21.04 (not even wired, cable headset) Status in Linux: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
Thanks to @Jaroslav_Kysela, we've got the solution. SOLUTION SUMMARY: 1) use kernel 5.11+ 2) use `snd_sof_intel_hda_common.hda_model=alc255-acer` kernel boot parameter -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in Linux: Confirmed Status in linux package in Ubuntu: Won't Fix Status in pulseaudio package in Ubuntu: Won't Fix Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
I've made a new test, currently on POPOS 21.04, kernel 5.13 ❱ cat /proc/cmdline initrd=\EFI\Pop_OS-a99686bf-c48a-464b-af3a-25f67847049a\initrd.img root=UUID=a99686bf-c48a-464b-af3a-25f67847049a ro snd_intel_dspcfg.dsp_driver=1 snd_hda_intel.model=headset-mic 1) default boot options: - internal mic works, external not 2) changed to intel_dspcfg.dsp_driver + headset-mic: ❱ cat /proc/cmdline initrd=\EFI\Pop_OS-a99686bf-c48a-464b-af3a-25f67847049a\initrd.img root=UUID=a99686bf-c48a-464b-af3a-25f67847049a ro snd_intel_dspcfg.dsp_driver=1 snd_hda_intel.model=headset-mic - neither mic works 3) changed to intel_dspcfg.dsp_driver + alc255-acer = ❱ cat /proc/cmdline initrd=\EFI\Pop_OS-a99686bf-c48a-464b-af3a-25f67847049a\initrd.img root=UUID=a99686bf-c48a-464b-af3a-25f67847049a ro quiet splash snd_intel_dspcfg.dsp_driver=1 snd_hda_intel.model=alc255-acer - external mic is now working (!), when jack is plugged-in, it corerctly asks what device have I connected (headset or headphones?) - internal mic is not working, though :( 4) it (does not) works with pci=nocrs, too: ❱ cat /proc/cmdline initrd=\EFI\Pop_OS-a99686bf-c48a-464b-af3a-25f67847049a\initrd.img root=UUID=a99686bf-c48a-464b-af3a-25f67847049a ro quiet splash pci=nocrs snd_intel_dspcfg.dsp_driver=1 snd_hda_intel.model=alc255-acer So, this solution is not very practical, because when I do not have headset available at the moment, I cannot use internal microphone :( -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in Linux: Confirmed Status in linux package in Ubuntu: Won't Fix Status in pulseaudio package in Ubuntu: Won't Fix Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
issue still present in hirsute (21.04) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in Linux: Confirmed Status in linux package in Ubuntu: Won't Fix Status in pulseaudio package in Ubuntu: Won't Fix Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
Launchpad has imported 5 comments from the remote bug at https://bugzilla.kernel.org/show_bug.cgi?id=211853. If you reply to an imported comment from within Launchpad, your comment will be sent to the remote bug automatically. Read more about Launchpad's inter-bugtracker facilities at https://help.launchpad.net/InterBugTracking. On 2021-02-19T18:10:45+00:00 crysman wrote: Created attachment 295367 alsa-info-0.4.65_output Simply put, external microphone (classic cable jack input) does not work. I've already described thoroughly the whole issue on various places, choose your favorite: - https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052 - https://askubuntu.com/questions/1305942/external-headset-microphone-not-working-in-ubuntu-20-10-not-even-wired-cable-h Might be related?: - https://bugzilla.kernel.org/show_bug.cgi?id=195457#c29 I'm attaching the output of this ( https://git.alsa-project.org/?p=alsa- utils.git;a=blob_plain;f=alsa-info/alsa-info.sh;hb=HEAD ) Reply at: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/comments/5 On 2021-02-22T10:11:54+00:00 tiwai wrote: First off, please try the latest kernel, at best 5.11. It makes further debugging easier. After confirming the latest kernel still doesn't work, let's try to switch to the legacy HD-audio snd-hda-intel driver; we're checking only about the external mic, and it makes easier to debug, too. Boot with snd_intel_dspcfg.dsp_driver=1 boot option, and it'll forcibly use the legacy driver. Note that, with this, the built-in mic won't work with this. Once after that, you can try to pass a different model option to snd- hda-intel module. Reply at: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/comments/7 On 2021-02-23T19:38:51+00:00 crysman wrote: OK, I wait until Ubuntu ships 5.11 natively and then let you know. 5.10 will be not enough in 21.04? Sad is that it used to work before - until some upgrade along the way... Meanwhile, just tested "snd_intel_dspcfg.dsp_driver=1" boot option and... nope, has not fixed the problem. There is a change it the name of the device - something like "...Analog input..." instead of something like "...SmartSound Technology..." but external cable mic is not working nevertheless. Regarding "passing different option to snd-..." I am not sure what you exacly mean? You mean try this "sudo hda-verb /dev/snd/hwC0D0 " kinda' hacking? Thank you! Reply at: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/comments/8 On 2021-02-24T09:01:15+00:00 tiwai wrote: The debug will be based on 5.11.x, so it's better to move it at first. About the different option to snd-hda-intel: no, you can pass "model" option to snd-hda-intel module to apply some device-specific quirk. For example, snd_hda_intel.model=alc255-acer boot option will apply some Acer-specific workaround. Or try snd_hda_intel.model=headset-mic There are quite many model options for the Realtek codecs. A part of available values are found in Documentation/sound/hd-audio/models.rst, the section for ALC269. Reply at: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/comments/9 On 2021-03-01T17:48:05+00:00 pmenzel+bugzilla.kernel.org wrote: crysman, with Ubuntu you can easily test Linux kernel releases using their builds [1]. Download the package and install with `sudo dpkg -i …`. [1]: https://kernel.ubuntu.com/~kernel-ppa/mainline/ Reply at: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/comments/11 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in Linux: Confirmed Status in linux package in Ubuntu: Won't Fix Status in pulseaudio package in Ubuntu: Won't Fix Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h:
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
Thank you for reporting this bug to Ubuntu. Ubuntu 20.10 (groovy) reached end-of-life on July 22, 2021. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases We appreciate that this bug may be old and you might not be interested in discussing it any more. But if you are then please upgrade to the latest Ubuntu version and re-test. If you then find the bug is still present in the newer Ubuntu version, please add a comment here telling us which new version it is in. ** Changed in: linux (Ubuntu) Status: Confirmed => Won't Fix ** Changed in: pulseaudio (Ubuntu) Status: Confirmed => Won't Fix -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in Linux: Confirmed Status in linux package in Ubuntu: Won't Fix Status in pulseaudio package in Ubuntu: Won't Fix Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
** Changed in: linux Status: Unknown => Confirmed ** Changed in: linux Importance: Unknown => Medium -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in Linux: Confirmed Status in linux package in Ubuntu: Confirmed Status in pulseaudio package in Ubuntu: Confirmed Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
** Also affects: linux via https://bugzilla.kernel.org/show_bug.cgi?id=211853 Importance: Unknown Status: Unknown ** Also affects: linux (Ubuntu) Importance: Undecided Status: New ** Changed in: linux (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in Linux: Unknown Status in linux package in Ubuntu: Confirmed Status in pulseaudio package in Ubuntu: Confirmed Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/linux/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
For those having kernel 5.11 - you may debug already, being helped-out here https://bugzilla.kernel.org/show_bug.cgi?id=211853 ** Bug watch added: Linux Kernel Bug Tracker #211853 https://bugzilla.kernel.org/show_bug.cgi?id=211853 -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in pulseaudio package in Ubuntu: Confirmed Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
I have a DELL XPS-8940 and both a usb mic or 3.5mm jack mic do not work. They are detected by the operating system and listed in Input section of sound settings, but they do not work, no sound is detected when talking or recording. *-multimedia description: Audio device product: Comet Lake PCH cAVS vendor: Intel Corporation physical id: 1f.3 bus info: pci@:00:1f.3 version: 00 width: 64 bits clock: 33MHz capabilities: pm msi bus_master cap_list configuration: driver=snd_hda_intel latency=32 resources: irq:165 memory:e5418000-e541bfff memory:e510-e51f *-multimedia description: Audio device product: TU104 HD Audio Controller vendor: NVIDIA Corporation physical id: 0.1 bus info: pci@:01:00.1 version: a1 width: 32 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list configuration: driver=snd_hda_intel latency=0 resources: irq:17 memory:e508-e5083fff $ arecord -l List of CAPTURE Hardware Devices card 0: PCH [HDA Intel PCH], device 0: ALC3861 Analog [ALC3861 Analog] Subdevices: 0/1 Subdevice #0: subdevice #0 card 2: Device [USB PnP Sound Device], device 0: USB Audio [USB Audio] Subdevices: 0/1 Subdevice #0: subdevice #0 The strange thing is that the mic on my Logitech Webcam C310 works just fine. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in pulseaudio package in Ubuntu: Confirmed Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: pulseaudio (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in pulseaudio package in Ubuntu: Confirmed Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1912052] Re: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset)
** Summary changed: - external headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) + [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to pulseaudio in Ubuntu. https://bugs.launchpad.net/bugs/1912052 Title: [Acer Spin 5 - SP513-54N] External headset microphone not working on Ubuntu 20.10 (not even wired, cable headset) Status in pulseaudio package in Ubuntu: New Bug description: Recently, external microphone has stopped working while using classic wired audio combo jack headset. Basics: 1) Headset's microphone works fine both in MS Windows on the same machine and on older Xubuntu on another machine. 2) Internal laptop mic works normally. 3) Yes, I have mic unmuted in settings. I've followed whole step1 from this troubleshoot guide: https://help.ubuntu.com/community/SoundTroubleshootingProcedure Did not help. There are more information with screenshots here: https://askubuntu.com/questions/1305942/external-headset-microphone- not-working-on-ubuntu-20-10-not-even-wired-cable-h: ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: pulseaudio 1:13.99.2-1ubuntu2.1 ProcVersionSignature: Ubuntu 5.8.0-38.43-generic 5.8.18 Uname: Linux 5.8.0-38-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: crysman2301 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Sat Jan 16 13:31:13 2021 InstallationDate: Installed on 2020-06-19 (210 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) SourcePackage: pulseaudio UpgradeStatus: Upgraded to groovy on 2020-12-08 (38 days ago) dmi.bios.date: 07/17/2020 dmi.bios.release: 1.5 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.05 dmi.board.name: Caboom_IL dmi.board.vendor: IL dmi.board.version: V1.05 dmi.chassis.type: 31 dmi.chassis.vendor: Acer dmi.chassis.version: V1.05 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.05:bd07/17/2020:br1.5:efr1.2:svnAcer:pnSpinSP513-54N:pvrV1.05:rvnIL:rnCaboom_IL:rvrV1.05:cvnAcer:ct31:cvrV1.05: dmi.product.family: Spin 5 dmi.product.name: Spin SP513-54N dmi.product.sku: dmi.product.version: V1.05 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1912052/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
