Public bug reported:
Hi,
Since 21.04 update, I can't print any document with my Samsung ML-1665
laser printer.
When I send a 1 page PDF, the printer warms up, the job appears to be
successful, but no document is printed. A few minutes later, the printer
prints this message :
"INTERNAL ERROR - Incomplete Session by time out
POSITION : 0x46069 (286825)
SYSTEM : h6fw_5.37/os_hook
LINE : 1226
VERSION : SPL 5.37 09-04-2009
"
If I send the PDF to the printer twice in a row, the printer prints this
message :
"INTERNAL ERROR - Incomplete Corrupted Data
POSITION : 0x38f72 (233330)
SYSTEM : h6fw_5.37/xl_image
LINE : 154
VERSION : SPL 5.37 09-04-2009
"
The problem happens with either Splix or Postscript-Samsung driver.
==== Workaround ===
downgrade cups and libcups2 to version 2.3.3-3ubuntu1 (from Ubuntu 20.10
Groovy)
After these 2 package downgrade, all work as expected.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: cups 2.3.3op2-3ubuntu3
ProcVersionSignature: Ubuntu 5.11.0-22.23-generic 5.11.21
Uname: Linux 5.11.0-22-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 19 21:27:14 2021
Lpstat:
device for ml1665: usb://Samsung/ML-1660%20Series?serial=Z4ZFBKBZ807421A.
device for ml1665-recto-verso:
usb://Samsung/ML-1660%20Series?serial=Z4ZFBKBZ807421A.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 413c:2105 Dell Computer Corp. Model L100 Keyboard
Bus 001 Device 002: ID 04e8:3301 Samsung Electronics Co., Ltd ML-1660 Series
Bus 001 Device 004: ID 3938:1031 MOSART Semi. 2.4G Wireless Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
|__ Port 7: Dev 2, If 0, Class=Printer, Driver=, 12M
|__ Port 8: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
|__ Port 10: Dev 4, If 0, Class=Human Interface Device, Driver=usbhid, 12M
MachineType: Gigabyte Technology Co., Ltd. B360M H
Papersize: a4
PpdFiles:
ml1665-recto-verso: Samsung ML-1660, 2.0.0
ml1665: Samsung ML-1660 Series
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.11.0-22-generic
root=/dev/mapper/vg_acer-lv_root ro
SourcePackage: cups
UpgradeStatus: Upgraded to hirsute on 2021-06-04 (45 days ago)
dmi.bios.date: 03/14/2019
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F12
dmi.board.asset.tag: Default string
dmi.board.name: B360M H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:br5.13:svnGigabyteTechnologyCo.,Ltd.:pnB360MH:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB360MH:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: B360M H
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
mtime.conffile..etc.cups.cupsd.conf: 2021-06-09T13:29:52.283606
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug hirsute wayland-session
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1936864
Title:
Samsung printer can't print after 21.04 update
Status in cups package in Ubuntu:
New
Bug description:
Hi,
Since 21.04 update, I can't print any document with my Samsung ML-1665
laser printer.
When I send a 1 page PDF, the printer warms up, the job appears to be
successful, but no document is printed. A few minutes later, the
printer prints this message :
"INTERNAL ERROR - Incomplete Session by time out
POSITION : 0x46069 (286825)
SYSTEM : h6fw_5.37/os_hook
LINE : 1226
VERSION : SPL 5.37 09-04-2009
"
If I send the PDF to the printer twice in a row, the printer prints
this message :
"INTERNAL ERROR - Incomplete Corrupted Data
POSITION : 0x38f72 (233330)
SYSTEM : h6fw_5.37/xl_image
LINE : 154
VERSION : SPL 5.37 09-04-2009
"
The problem happens with either Splix or Postscript-Samsung driver.
==== Workaround ===
downgrade cups and libcups2 to version 2.3.3-3ubuntu1 (from Ubuntu 20.10
Groovy)
After these 2 package downgrade, all work as expected.
ProblemType: Bug
DistroRelease: Ubuntu 21.04
Package: cups 2.3.3op2-3ubuntu3
ProcVersionSignature: Ubuntu 5.11.0-22.23-generic 5.11.21
Uname: Linux 5.11.0-22-generic x86_64
ApportVersion: 2.20.11-0ubuntu65.1
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Mon Jul 19 21:27:14 2021
Lpstat:
device for ml1665: usb://Samsung/ML-1660%20Series?serial=Z4ZFBKBZ807421A.
device for ml1665-recto-verso:
usb://Samsung/ML-1660%20Series?serial=Z4ZFBKBZ807421A.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 413c:2105 Dell Computer Corp. Model L100 Keyboard
Bus 001 Device 002: ID 04e8:3301 Samsung Electronics Co., Ltd ML-1660 Series
Bus 001 Device 004: ID 3938:1031 MOSART Semi. 2.4G Wireless Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Lsusb-t:
/: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 10000M
/: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
|__ Port 7: Dev 2, If 0, Class=Printer, Driver=, 12M
|__ Port 8: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid,
1.5M
|__ Port 10: Dev 4, If 0, Class=Human Interface Device, Driver=usbhid,
12M
MachineType: Gigabyte Technology Co., Ltd. B360M H
Papersize: a4
PpdFiles:
ml1665-recto-verso: Samsung ML-1660, 2.0.0
ml1665: Samsung ML-1660 Series
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.11.0-22-generic
root=/dev/mapper/vg_acer-lv_root ro
SourcePackage: cups
UpgradeStatus: Upgraded to hirsute on 2021-06-04 (45 days ago)
dmi.bios.date: 03/14/2019
dmi.bios.release: 5.13
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F12
dmi.board.asset.tag: Default string
dmi.board.name: B360M H
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF12:bd03/14/2019:br5.13:svnGigabyteTechnologyCo.,Ltd.:pnB360MH:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnB360MH:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: B360M H
dmi.product.sku: Default string
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
mtime.conffile..etc.cups.cupsd.conf: 2021-06-09T13:29:52.283606
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