Would appreciate any help. It used to work perfectly without a hitch for last 2 years.
-- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1857145 Title: printer behaves erratically - detected ok, message says its printing, but no printout. Sometimes it prints, sometimes it does not print. Status in cups package in Ubuntu: New Bug description: hemant@hemant-Vostro-3268:~$ lsmod | grep usb rtsx_usb_ms 24576 0 memstick 20480 1 rtsx_usb_ms btusb 49152 0 btrtl 20480 1 btusb btbcm 16384 1 btusb btintel 24576 1 btusb bluetooth 557056 34 btrtl,btintel,btbcm,bnep,ath3k,btusb,rfcomm usblp 24576 0 rtsx_usb_sdmmc 28672 0 usbhid 53248 0 hid 126976 2 usbhid,hid_generic rtsx_usb 24576 2 rtsx_usb_sdmmc,rtsx_usb_ms hemant@hemant-Vostro-3268:~$ tail -f /var/log/syslog Dec 20 20:14:28 hemant-Vostro-3268 canonical-livepatch[966]: Updated last-check. Dec 20 20:14:28 hemant-Vostro-3268 canonical-livepatch[966]: No updates available at this time. Dec 20 20:14:28 hemant-Vostro-3268 canonical-livepatch[966]: No payload available. Dec 20 20:14:42 hemant-Vostro-3268 dbus-daemon[1084]: [session uid=1000 pid=1084] Activating service name='org.gnome.ChromeGnomeShell' requested by ':1.132' (uid=1000 pid=6315 comm="/usr/bin/python3 /usr/bin/chrome-gnome-shell chrom" label="unconfined") Dec 20 20:14:42 hemant-Vostro-3268 dbus-daemon[1084]: [session uid=1000 pid=1084] Successfully activated service 'org.gnome.ChromeGnomeShell' Dec 20 20:17:01 hemant-Vostro-3268 CRON[6441]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Dec 20 20:17:39 hemant-Vostro-3268 kernel: [ 3828.347641] usb 1-7: USB disconnect, device number 12 Dec 20 20:17:39 hemant-Vostro-3268 kernel: [ 3828.347921] usblp1: removed Dec 20 20:17:39 hemant-Vostro-3268 upowerd[1287]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0 Dec 20 20:17:39 hemant-Vostro-3268 upowerd[1287]: unhandled action 'unbind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-7 Dec 20 20:18:51 hemant-Vostro-3268 kernel: [ 3899.785488] usb 1-7: new high-speed USB device number 13 using xhci_hcd Dec 20 20:18:51 hemant-Vostro-3268 kernel: [ 3899.935000] usb 1-7: New USB device found, idVendor=04f9, idProduct=0062, bcdDevice= 1.00 Dec 20 20:18:51 hemant-Vostro-3268 kernel: [ 3899.935005] usb 1-7: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Dec 20 20:18:51 hemant-Vostro-3268 kernel: [ 3899.935008] usb 1-7: Product: HL-L2320D series Dec 20 20:18:51 hemant-Vostro-3268 kernel: [ 3899.935011] usb 1-7: Manufacturer: Brother Dec 20 20:18:51 hemant-Vostro-3268 kernel: [ 3899.935013] usb 1-7: SerialNumber: E73793L4N593434 Dec 20 20:18:51 hemant-Vostro-3268 kernel: [ 3899.940171] usblp 1-7:1.0: usblp1: USB Bidirectional printer dev 13 if 0 alt 0 proto 2 vid 0x04F9 pid 0x0062 Dec 20 20:18:51 hemant-Vostro-3268 upowerd[1287]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-7/1-7:1.0 Dec 20 20:18:51 hemant-Vostro-3268 upowerd[1287]: unhandled action 'bind' on /sys/devices/pci0000:00/0000:00:14.0/usb1/1-7 ^C hemant@hemant-Vostro-3268:~$ lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 007: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 013: ID 04f9:0062 Brother Industries, Ltd Bus 001 Device 011: ID 413c:2113 Dell Computer Corp. Bus 001 Device 004: ID 04ca:009b Lite-On Technology Corp. Bus 001 Device 008: ID 0cf3:e005 Atheros Communications, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub hemant@hemant-Vostro-3268:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/* crw-rw-r-- 1 root root 189, 0 Dec 20 18:39 /dev/bus/usb/001/001 crw-rw-r-- 1 root root 189, 3 Dec 20 18:39 /dev/bus/usb/001/004 crw-rw-r-- 1 root root 189, 6 Dec 20 18:39 /dev/bus/usb/001/007 crw-rw-r-- 1 root root 189, 7 Dec 20 18:39 /dev/bus/usb/001/008 crw-rw-r-- 1 root root 189, 10 Dec 20 19:49 /dev/bus/usb/001/011 crw-rw-r--+ 1 root lp 189, 12 Dec 20 20:18 /dev/bus/usb/001/013 crw-rw-r-- 1 root root 189, 128 Dec 20 18:39 /dev/bus/usb/002/001 crw-rw---- 1 root lp 180, 1 Dec 20 20:18 /dev/usb/lp1 hemant@hemant-Vostro-3268:~$ sudo usb_printerid /dev/usb/lp1 [sudo] password for hemant: GET_DEVICE_ID string: MFG:Brother;CMD:PJL,HBP;MDL:HL-L2320D series;CLS:PRINTER;CID:Brother Laser Type1; hemant@hemant-Vostro-3268:~$ lpinfo -v network http network lpd network ipp network socket network ipps file cups-brf:/ network beh network https serial serial:/dev/ttyS0?baud=115200 direct hp direct usb://Brother/HL-L2320D%20series?serial=E73793L4N593434 direct hpfax hemant@hemant-Vostro-3268:~$ ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: cups 2.2.7-1ubuntu2.7 ProcVersionSignature: Ubuntu 5.0.0-37.40~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-37-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.9 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Fri Dec 20 21:09:23 2019 InstallationDate: Installed on 2019-12-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lpstat: device for Brother-HL-L2320D-series: usb://Brother/HL-L2320D%20series?serial=E73793L4N593434 device for HLL2320D: usb://Brother/HL-L2320D%20series?serial=E73793L4N593434 MachineType: Dell Inc. Vostro 3268 Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/Brother-HL-L2320D-series.ppd', '/etc/cups/ppd/HLL2320D.ppd'] failed with exit code 2: grep: /etc/cups/ppd/Brother-HL-L2320D-series.ppd: Permission denied grep: /etc/cups/ppd/HLL2320D.ppd: Permission denied ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-37-generic root=UUID=ff6def44-7bd1-4950-930e-4d14a4cdc346 ro quiet splash vt.handoff=1 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/20/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.4 dmi.board.name: 0Y2YM6 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 3 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.4:bd06/20/2017:svnDellInc.:pnVostro3268:pvr:rvnDellInc.:rn0Y2YM6:rvrA00:cvnDellInc.:ct3:cvr: dmi.product.family: Vostro dmi.product.name: Vostro 3268 dmi.product.sku: 0762 dmi.sys.vendor: Dell Inc. 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