I am using trac .10 w/ email to trac. I'm having difficulties w/ the ticket_update field. I set the option to 1, however, I am getting duplicate entries, forming new ticket #s each time someone replies to the ticket. Somehow email2trac is not recognizing the email as followups but instead new tickets. Please advise. This is what I have in the conf file: [DEFAULT] project: /trac/test debug: 2 spam_level: 0 reply_all : 0 mailto_link: 0 umask: 002 email_comment: > email_header: 0 ticket_update: 1 trac_version: 0.10 enable_syslog : 1 alternate_notify_template : drop_spam : 0
[bas] project: /data/trac/bas spam_level: 1 On Aug 19, 9:23 pm, Chris Shelton <cshel...@shelton-family.net> wrote: > David, > > > > > > On Wed, Aug 19, 2009 at 8:47 PM, David Kirk <davidrk...@gmail.com> wrote: > > Thanks for the reply. I've done a bit more searching and it seems > > that mail2trac will allow people to create tickets in trac via e-mail, > > but it won't handle replies very well. For example if someone sends > > an e-mail, a ticket is generated. I update the ticket and a > > notification gets sent to the reporter. They reply to the > > notification and instead of updating the ticket a new ticket will be > > generated. > > > With that in mind, I don't think I'll bother with mail2trac at the > > moment. I'll set the reply-to to nore...@... and get them to use the > > web interface instead. > > > If I'm wrong about mail2trac, I'd really like to know, because if it > > does deal with replies correctly, then it would make a great > > improvement to our system. > > I fairly sure you are incorrect. email2trachandles ticket updates > just fine on my trac installation. See the ticket_update option > documented here: > > https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration > > If you set ticket_update to 1, incoming emails will be parsed and > become followups to existing tickets. > > chris- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Trac Users" group. To post to this group, send email to trac-users@googlegroups.com To unsubscribe from this group, send email to trac-users+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/trac-users?hl=en -~----------~----~----~----~------~----~------~--~---
