Hello, We just built and released an application to allow users to schedule tweets. We've also in short time built a nice little following and then all of a sudden our account was suspended a day and half ago, out of the blue, no warning even though our app has been "whitelisted". Since we can't seem to get any response from Twitter, we did some searching on our end and we think that one of our users abused our app and was sending out tweets considered as spam by Twitter. Here are my questions...
1) How the heck do you get your account "unsuspended", we've contested the suspension via the help desk form but it does not appear anyone at Twitter looks at these or responds to them in any timely fashion. 2) Doesn't it seem reasonable that if you have a "whitelisted" application you should at least be given the benefit of the doubt and be given some kind of warning to correct the problem or abuse infraction before Twitter just pulls the plug on your app? How is a legitimate company supposed to operate if Twitter just goes around dropping apps at their will with no communication or warning (Even Google isn't this draconian). There is also obviously some favortisim at Twitter going on with certain vendors because I cannot believe sites such as Tweetlater, TweetDeck or other major twitter apps who have hundreds of thousands of users do not have a few users from time to time that abuse Twitter's Spamming policy and I'm pretty certain that Twitter doesn't just go and suspend their accounts without any warning whatsoever, I'm pretty sure if they have a major abuser they get some kind of warning or heads up. Why isn't Twitter being consistent in their approach to all vendors, how are other vendors suppose to achieve the same type of success if thier apps get shut down out of the blue and ruin their reputation with their existing customers? Please..someone at Twitter HELP...we need to get our application unsuspended, how do we accomplish this???
