[twitter-dev] Broken white listing for 2 months, nobody seems to be able to solve

2010-10-08 Thread Tweetcepts
Hi,

I've had a white listed Twitter account for about eight or nine months
now. About two months about both the white listing on my service
@tweetcepts and a smaller service @twit411 both simultaneously stopped
working. I'm told by Twitter that both white listings are still
active. I made no changes to my server nor the IP addresses related to
the white listings. I also have not been notified of any ban or
violation that would result in the loss of a white listing, nor have
any requests been made to adjust my applications and so on and so
forth.

Both accounts properly print out that they're rate limited at 150 API
calls per hour, and I can watch those counts drop in real time as
users deplete them. I've tested the API about a zillion ways to make
sure it's nothing on my server causing the problem. I'm able to
successfully use every normal aspect of the API, and it all works
right at the 150 rate limit I'm currently seeing. Prior to the
magically disappearing white listing I was using about 10,000 API
calls per hour on each account (at the time that was out of an
available 20,000).

I've been trying for two months to get someone at Twitter to help me
figure out what's going on. I've been building web apps since 1995,
I've built about 40 or 50 web businesses in that time. I'm almost 100%
certain the issue is not on my end.

Any other developers out there have any input on the matter or
suggestions?

-- 
Twitter developer documentation and resources: http://dev.twitter.com/doc
API updates via Twitter: http://twitter.com/twitterapi
Issues/Enhancements Tracker: http://code.google.com/p/twitter-api/issues/list
Change your membership to this group: 
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Re: [twitter-dev] Broken white listing for 2 months, nobody seems to be able to solve

2010-10-08 Thread Taylor Singletary
There are definitely some issues with how rate limiting and authentication
are interpreted between resources that do not require authentication and
resources that do. We're looking into the full breadth of those issues and
considering solutions. We don't know in all ways yet how these issues might
express themselves.

Have you confirmed that you're using the correct API paths in all of your
operations? No legacy API paths whatsoever? (All Twitter REST API URLs
should go to http://api.twitter.com/1/{resource_path} - All Search API URLs
should go to http://search.twitter.com/search.json ) Using any other path
constructs are known to cause a number of issues.

Next, verify that the oauth_tokens and oauth_token_secrets you are using to
authenticate belongs to the tweetcepts and twit411 accounts. And that the
API methods you are accessing are methods that require authentication. If
they are methods that don't require authentication, there are cases where
your OAuth credentials will not be considered when calculating rate limits
but instead your IP address alone. Right now there is no work around for
this, it'll just have to be tolerated until we can fix the filtering path.

Thanks,
Taylor


On Fri, Oct 8, 2010 at 3:30 AM, Tweetcepts tweetce...@gmail.com wrote:

 Hi,

 I've had a white listed Twitter account for about eight or nine months
 now. About two months about both the white listing on my service
 @tweetcepts and a smaller service @twit411 both simultaneously stopped
 working. I'm told by Twitter that both white listings are still
 active. I made no changes to my server nor the IP addresses related to
 the white listings. I also have not been notified of any ban or
 violation that would result in the loss of a white listing, nor have
 any requests been made to adjust my applications and so on and so
 forth.

 Both accounts properly print out that they're rate limited at 150 API
 calls per hour, and I can watch those counts drop in real time as
 users deplete them. I've tested the API about a zillion ways to make
 sure it's nothing on my server causing the problem. I'm able to
 successfully use every normal aspect of the API, and it all works
 right at the 150 rate limit I'm currently seeing. Prior to the
 magically disappearing white listing I was using about 10,000 API
 calls per hour on each account (at the time that was out of an
 available 20,000).

 I've been trying for two months to get someone at Twitter to help me
 figure out what's going on. I've been building web apps since 1995,
 I've built about 40 or 50 web businesses in that time. I'm almost 100%
 certain the issue is not on my end.

 Any other developers out there have any input on the matter or
 suggestions?

 --
 Twitter developer documentation and resources: http://dev.twitter.com/doc
 API updates via Twitter: http://twitter.com/twitterapi
 Issues/Enhancements Tracker:
 http://code.google.com/p/twitter-api/issues/list
 Change your membership to this group:
 http://groups.google.com/group/twitter-development-talk


-- 
Twitter developer documentation and resources: http://dev.twitter.com/doc
API updates via Twitter: http://twitter.com/twitterapi
Issues/Enhancements Tracker: http://code.google.com/p/twitter-api/issues/list
Change your membership to this group: 
http://groups.google.com/group/twitter-development-talk