[twitter-dev] What Twitter account is used for important announcements?

[Kee Hinckley]

I used to subscribe to SMS notifications from the @twitter account,  
which was used to send notifications about blog updates and site  
downtime. That was great. Then a few weeks some idiot in PR apparently  
took over the account and now it sends frequent postings about  
asteroid strikes, celebrities, and how often people at Twitter HQ wash  
their clothes. Just the kind of thing I want texted to my phone.

The final straw. Today Twitter is down for half the day from a DoS  
attack. Do I get a text notification of the problem (which should be  
doable even if you're under attack)? Nope. Do I get an explanation  
afterwards? Nope. I get a text message about how it's "quiet but lots  
of sun" at Twitter HQ, complete with a picture. Talk about complete  
disregard for your customers.

I've sent multiple complaints to the @twitter account, but evidently  
nobody actually *reads* the responses. Perhaps we should send  
@comcast_cares over to Twitter HQ to give a lesson on how to use  
Twitter?

Is anyone there taking the service seriously? Are you going to force  
several hundred thousand followers to switch to following a different  
account if they want to get useful information? Or are you going to  
start using @twitter for it's original purpose? Or do you think that  
sending customers urgent information isn't important?

Come on guys. Stop drinking the koolaid and start acting like a  
responsible company providing a responsible service.