Hi Bess,
You can open a new support ticket by visiting:
http://bit.ly/twicket
Hope that helps,
@themattharris
Developer Advocate, Twitter
http://twitter.com/themattharris
On Fri, Oct 8, 2010 at 1:38 AM, Bess Ho <bess...@gmail.com> wrote:
> How do I submit a new ticket on Twitter tech support? I submit a ticket but
> the ticket has been closed. I can't response to the closed ticket.
>
> On Thu, Oct 7, 2010 at 4:32 PM,
> <twitter-development-talk+nore...@googlegroups.com> wrote:
>>
>> Today's Topic Summary
>>
>> Group: http://groups.google.com/group/twitter-development-talk/topics
>>
>> How to test for one user following another [3 Updates]
>> Unable to connect to the Streaming API over SSL [1 Update]
>> Using a custom icon for the Twitter "Tweet" button [1 Update]
>> can't follow more than one user [3 Updates]
>> Woe is me, I can't seek what I find (or Search is failing me) [1 Update]
>> (Another) Tweet Count Question/Problem [2 Updates]
>> status/update in_reply_to_user_id not being acknowledged [4 Updates]
>> Use twitterapi.update method to my own account via .net web app without
>> human intervention [3 Updates]
>> Sign up as a developer [2 Updates]
>>
>> Topic: How to test for one user following another
>>
>> Joe Rattz <joeratt...@gmail.com> Oct 07 03:15PM -0700 ^
>>
>> I would like to determine if my registered application's user is
>> following another user.
>>
>> First I tried friendships/show with a target_screen_name = "someuser"
>> and get this error:
>>
>> <hash>
>> <request>/1/friendships/show.xml</request>
>> <error>Target user not specified.</error>
>> </hash>
>>
>>
>> Then I tried friendships/show with user_a = "myusername" and user_b =
>> "someuser" and get this error:
>>
>> <hash>
>> <request>/1/friendships/exists.xml</request>
>> <error>Two user ids or screen_names must be supplied.</error>
>> </hash>
>>
>> I would prefer to use the show method and without having to specify my
>> application's user's username.
>>
>> These are both using the Twulr Console. What am I missing?
>>
>> Thanks.
>>
>>
>>
>> Thomas Mango <tsma...@gmail.com> Oct 07 07:09PM -0400 ^
>>
>> You should be providing both the source and a target user to the
>> /friendships/show method.
>>
>> You can use source_id & target_id or source_screen_name &
>> target_screen_name with /friendships/show.
>>
>> Here's the API documentation:
>> http://dev.twitter.com/doc/get/friendships/show
>>
>> Joe Rattz wrote:
>>
>> --
>> Thomas Mango
>> tsma...@gmail.com
>>
>>
>>
>> Joe Rattz <joeratt...@gmail.com> Oct 07 04:24PM -0700 ^
>>
>> That doesn't work either:
>>
>> <hash>
>> <request>/1/friendships/show.xml</request>
>> <error>Target user not specified.</error>
>> </hash>
>>
>> That's right from Twurl despite the fact that I provided both the
>> source_screen_name and target_screen_name.
>>
>> Besides, why shouldn't the other two methods work? They are
>> documented methods.
>>
>>
>>
>>
>>
>> Topic: Unable to connect to the Streaming API over SSL
>>
>> Hayes Davis <ha...@appozite.com> Oct 07 04:21PM -0700 ^
>>
>> Thanks, Tayor. Will do. It'd be nice to have that explicitly stated in the
>> docs.
>>
>> Hayes
>>
>>
>> On Wed, Oct 6, 2010 at 4:17 PM, Taylor Singletary <
>>
>>
>>
>> Topic: Using a custom icon for the Twitter "Tweet" button
>>
>> rosco <ros...@magnetism.co.nz> Oct 07 03:21PM -0700 ^
>>
>> Hi there,
>>
>> I want to use the same functionality as the Twitter "Tweet" button
>> displayed here http://twitter.com/goodies/tweetbutton
>>
>> The only change I want to make is to use a custom icon that we have
>> created, rather than the button image displayed. Is it possible to
>> change the image, and if so, how can I do it?
>>
>>
>>
>> Topic: can't follow more than one user
>>
>> Malte <malte....@gmail.com> Oct 07 02:04PM -0700 ^
>>
>> Hi,
>>
>> because I'm using the same library and was not finding the same
>> problems when connecting to site streams I looked for what I was doing
>> differently: Turns out, if one URL encodes the komma in the follow
>> list the OAuth connection works
>>
>> Bye
>> Malte
>>
>>
>>
>>
>> Ciaran <ciar...@gmail.com> Oct 07 10:50PM +0100 ^
>>
>> > list the OAuth connection works
>>
>> > Bye
>> > Malte
>>
>> Hi,
>>
>> Yes, another user reported this as a workaround too, I'd still like
>> some clarification from t'twitter as to whether the client is wrong
>> (my current plan will be to 'if-twitter' around the signing code ;) )
>>
>> Thanks for the heads up though!
>>
>> -cj
>>
>>
>>
>>
>> Ciaran <ciar...@gmail.com> Oct 07 10:58PM +0100 ^
>>
>> Ah you *are* that other user! Doh :)
>> - cj
>>
>>
>>
>>
>> Topic: Woe is me, I can't seek what I find (or Search is failing me)
>>
>> "@IDisposable" <idisposa...@gmail.com> Oct 07 02:10PM -0700 ^
>>
>> Over the last couple months, we've seen some wierd behavior in the
>> responses to search queries. First, I understand the rules about
>> search being non-covering, and that we are at the mercy of the index.
>> That said, I've noticed some odd behavior lately. As background
>> material, we run many searches (and we're white-listed by IP and OAuth
>> account), but the two I want to reference are the Mentions and the
>> Location searches.
>>
>> The Mentions search seems pretty stable and uses this typical search
>> (and then we exclude a bunch of things like Bay St. Louis, etc.):
>>
>> http://search.twitter.com/search.atom?rpp=100&q=stl+OR+%23stl+OR+stlouis+OR+%22St+Louis%22+OR+%22St.+Louis%22+OR+%22Saint+Louis%22+OR+SaintLouis&since_id=26682507745
>>
>> The Location search has been VERY unstable, and uses this typical
>> search:
>>
>> http://search.twitter.com/search.atom?rpp=100&geocode=38.627522%2C-90.19841%2C30mi&since_id=26679538876
>>
>> As the day progresses, we move up the high-water mark in the since_id
>> to track what we've already received so we should be getting minimal
>> gaps. We almost never see two 100-entry polls in a row, so I think
>> we're keeping up with whatever coverage the search index is offering.
>>
>> I've posted in a Google Spreadsheet a graph of the tweet counts we're
>> seeing since 7/1/2010 so you can see the trends http://bit.ly/9wnnFM
>> (sheet two is the graph). Some interesting things to note:
>>
>> 1) The Mentions search is very consistent.
>> 2) The Location search likes to bounce around a bit.
>> 3) In mid August, we started to have issues with more 403s and error
>> about since_id being too old. We were also getting rate-limited in our
>> calls to get the tweep details (since the ATOM feed is so meager). Due
>> to a bug, I wasn't committing all the tweets when this happened.
>> 4) On or about Sept 1st, you guys did something that broke our ability
>> to stay caught up... we started getting almost no tweets and lots of
>> errors about since_id being too old. I thought this was due to your
>> "new tweet id" assignment being rolled out.
>> 5) On Sept 5th, I got back from vacation and added logic to understand
>> and use the "no new tweets, roll the tweet id forward to this" driven
>> by parsing the <link rel="refresh"> node in the ATOM feed.
>> 6) I also, around this time, added better logic to the tweep-lookup
>> detail, only asking you for tweeps I don't have at least a minimal row
>> on. This reduced the number of rate-limiting issues.
>> 7) We were very stable and until 9/23 when volume falls off a lot, and
>> never really recovers. I think this is the "new search" engine
>> rollout.
>>
>> To research a little more, I tried the Twitter advanced search page
>> and asking for the RSS (atom, really) feed from the advanced search
>> page I get this URL now:
>>
>> http://search.twitter.com/search.atom?geocode=38.627522,-90.19841,30.0mi&lang=en&q=+near:38.627522,-90.19841+within:30mi
>>
>> Which starts off like ours, but adds the (seemingly redundant) human-
>> readable search criteria "&q=+near:38.627522,-90.19841+within:30mi".
>>
>> Oddly, if we remove that and do the same search at nearly the same
>> instant, I DO get vastly different tweets sets... probably due to
>> volume, possibly just sorting, but I would hope that with the same
>> since_id value, I would get the same tweets... but I don't.
>>
>> So, I'm asking... what's going on?
>> Why are we seeing so much volume fall-off?
>> What can we do about it?
>> Should I be running both searches (my current one and one with the
>> human-readable query) to get better coverage?
>> Is there any hope/expectation of the volume returning to normal?
>> Doesn't anyone else care about tweep-location searches?
>>
>> Now, before you tell me that I should be using Site Streams (which I
>> want to do), realize that I _NEED_ tweets from people whose profile
>> location says they are in St. Louis (and similar) like the old Summize
>> search honored. I can't just get by with the _tweet_ location being
>> STL.
>>
>> Marc Brooks
>> Chief guy getting yelled at,
>> http://stltweets.com
>> http://taste.stltweets.com
>> http://loufest.stltweets.com
>>
>>
>>
>> Topic: (Another) Tweet Count Question/Problem
>>
>> Amy Edwards <muchtoosi...@gmail.com> Oct 07 01:54PM -0700 ^
>>
>> Hello:
>>
>> I have two pages that include the Tweet button and count. When I Tweet
>> a page, the count increments. If I Tweet a second time it, again,
>> increments correctly. But if I refresh the page, the count returns to
>> 0. Originally, my Twitter account was set to "Private" but I opened it
>> up and I'm still having the problem.
>>
>> I have seen many other questions posted here about this problem but
>> none seem to have a solution.
>>
>> Here is the code I'm using, where the var
>> fullFriendlyURL =
>>
>> http://wlideavapdv01.opentext.net:8080/portal/site/blogs/latestblogarticles/resolver.vcarp/blog/1.11.523/article/1.26.401
>>
>> <script src="http://platform.twitter.com/widgets.js"; type="text/
>> javascript"></script>
>> <div>
>> <a href="http://twitter.com/share"; class="twitter-share-button"
>> data-url="${fullFriendlyURL}"
>> data-text="${name}"
>> data-counturl="${fullFriendlyURL}"
>> data-count="horizontal">Tweet</a>
>> </div>
>>
>> Many thanks in advance.
>>
>>
>>
>> Tom van der Woerdt <i...@tvdw.eu> Oct 07 11:07PM +0200 ^
>>
>> Don't blame your own code for that. It does this on a lot of websites -
>> it even happens on status.twitter.com.
>>
>> Tom
>>
>>
>> On 10/7/10 10:54 PM, Amy Edwards wrote:
>>
>>
>>
>> Topic: status/update in_reply_to_user_id not being acknowledged
>>
>> Matthew <matt.c.w...@gmail.com> Oct 07 01:37PM -0700 ^
>>
>> Hello,
>>
>> Been working on a project that will allow users to reply to tweets. I
>> am having difficulty in getting the 'in_reply_to_message_id' to be
>> acknowledged. I have been using the latest version of Abraham's
>> TwitterOAuth library, also confirmed the problem through apigee.
>>
>> Example request (over POST):
>>
>> http://api.twitter.com/1/statuses/update.json?in_reply_to_status_id=26673308442&status=looks
>> like its not working for apigee either
>>
>> I can confirm the in_reply_to_status_id message is a message I posted
>> earlier.
>> http://api.twitter.com/1/statuses/show/26673308442.json
>>
>>
>> I get a response back from twitter with field populated except with
>> "in_reply_to_status_id" : null.
>> Is there currently a glitch in the twitterapi, or am I using this
>> function improperly?
>>
>>
>> Thanks in advance!
>>
>>
>>
>> Matthew <matt.c.w...@gmail.com> Oct 07 01:40PM -0700 ^
>>
>> Opps I meant to mark the title as 'in_reply_to_status_id'.
>>
>>
>>
>>
>> Taylor Singletary <taylorsinglet...@twitter.com> Oct 07 01:42PM -0700 ^
>>
>> With as often as this comes up, it's obvious that we aren't communicating
>> this clearly and the historical aspect of this isn't obvious:
>>
>> An @reply requires that it begins with the @username of the user being
>> replied to. The in_reply_to_status_id field is not enough to associate the
>> tweets as a reply -- the username must also be present.
>>
>> Also: When using a POST method, don't include your fields/parameters on
>> the
>> query string. Instead, put them in the POST body. You may find someday
>> that
>> passing such parameters on the query string just stops working.
>>
>> Taylor
>>
>>
>>
>>
>> Matthew <matt.c.w...@gmail.com> Oct 07 01:45PM -0700 ^
>>
>> Thanks Taylor, I appreciate it. I didnt see mention of that in the
>> http://developer.twitter.com/doc/post/statuses/update documentation.
>>
>> -Matt
>>
>> On Oct 7, 1:42 pm, Taylor Singletary <taylorsinglet...@twitter.com>
>> wrote:
>>
>>
>>
>> Topic: Use twitterapi.update method to my own account via .net web app
>> without human intervention
>>
>> bob <bobkoon...@gmail.com> Oct 07 12:45PM -0700 ^
>>
>> I have an application that maintains sport fields playing status.
>> When it rains, I'd like to update my account to show the closures via
>> my .net application. Problem is when using oAuth, I must sign in to
>> allow the app access to my Twitter account. Is there any way that
>> oAuth can do this without needing this step.
>>
>>
>>
>> Thomas Mango <tsma...@gmail.com> Oct 07 04:06PM -0400 ^
>>
>> You should save the oauth access key/secret you get for the account you
>> want to post to (if it's your application's account, you can get the
>> access keys from the application's page on dev.twitter.com). You can
>> then use your client key/secret and user access key/secret to make calls
>> to the API on that user's behalf without them logging into an actual
>> session of your application.
>>
>> This page is a good overview of OAuth:
>> http://dev.twitter.com/pages/auth
>>
>> bob wrote:
>>
>> --
>> Thomas Mango
>> tsma...@gmail.com
>>
>>
>>
>> bob <bobkoon...@gmail.com> Oct 07 01:07PM -0700 ^
>>
>> Update: I was using TwitterVB.GetAuthorizationLink() and when I
>> changed to GetAuthenticationLink(), it worked.
>>
>>
>>
>>
>> Topic: Sign up as a developer
>>
>> martinh666 <martinh...@googlemail.com> Oct 07 12:26PM -0700 ^
>>
>> Thanks Tom,
>>
>> I've tried this, e.g. I log into my account but when I click the apps,
>> it asks me to log in again, so I do, then it says "the website
>> declined to show you this page".
>>
>> I'm wondering if my browser settings are messed up. I also had to
>> check the "show mixed content" in my IE security options to stop the
>> pop up warnings about security each time I viewed a page.
>>
>> Ta
>> Martin
>>
>>
>>
>>
>> Tom van der Woerdt <i...@tvdw.eu> Oct 07 10:04PM +0200 ^
>>
>> Try using a different (proper) browser. It may work.
>>
>> Tom
>>
>>
>> On 10/7/10 9:26 PM, martinh666 wrote:
>>
>>
>>
>> --
>> Twitter developer documentation and resources: http://dev.twitter.com/doc
>> API updates via Twitter: http://twitter.com/twitterapi
>> Issues/Enhancements Tracker:
>> http://code.google.com/p/twitter-api/issues/list
>> Change your membership to this group:
>> http://groups.google.com/group/twitter-development-talk
>
>
>
> --
> Bess Ho
> UI Architect / Developer / Designer
> iPhone Developer
> Silicon Valley Web Builder (SVWB) Founder
>
> The information transmitted is intended only for the person or entity to
> which it is addressed and may contain CONFIDENTIAL material. If you receive
> this material/information in error, please contact the sender and delete or
> destroy the material/information.
>
> --
> Twitter developer documentation and resources: http://dev.twitter.com/doc
> API updates via Twitter: http://twitter.com/twitterapi
> Issues/Enhancements Tracker:
> http://code.google.com/p/twitter-api/issues/list
> Change your membership to this group:
> http://groups.google.com/group/twitter-development-talk
>
--
Twitter developer documentation and resources: http://dev.twitter.com/doc
API updates via Twitter: http://twitter.com/twitterapi
Issues/Enhancements Tracker: http://code.google.com/p/twitter-api/issues/list
Change your membership to this group:
http://groups.google.com/group/twitter-development-talk
