Public bug reported:
My canon printer has been working with Ubuntu 16.04 for quite sometime.
Presently, for no reason, it now cannot be recognised. I have checked
that the USB connections are working fine. When I unplug and replug the
printer usb connection to my computer the syslog reflects it's present.
However, it shows that it failed to connect with CUPS. udev-configure-
printer[5761]: failed to connect to CUPS server; giving up I have
provide the results to my printer checks below.
Appreciate help to reestablish the proper connection of my printer and
get it working with Ubuntu 16.04.
tail -f /var/log/syslog
Feb 2 22:36:38 Eliot kernel: [95807.581378] usb 1-14: New USB device found,
idVendor=04a9, idProduct=1754
Feb 2 22:36:38 Eliot kernel: [95807.581387] usb 1-14: New USB device strings:
Mfr=1, Product=2, SerialNumber=3
Feb 2 22:36:38 Eliot kernel: [95807.581391] usb 1-14: Product: MG5300 series
Feb 2 22:36:38 Eliot kernel: [95807.581395] usb 1-14: Manufacturer: Canon
Feb 2 22:36:38 Eliot kernel: [95807.581399] usb 1-14: SerialNumber: 20EE62
Feb 2 22:36:38 Eliot kernel: [95807.591385] usblp 1-14:1.1: usblp0: USB
Bidirectional printer dev 42 if 1 alt 0 proto 2 vid 0x04A9 pid 0x1754
Feb 2 22:36:38 Eliot kernel: [95807.591527] usb-storage 1-14:1.2: USB Mass
Storage device detected
Feb 2 22:36:38 Eliot kernel: [95807.593328] scsi host13: usb-storage 1-14:1.2
Feb 2 22:36:38 Eliot systemd[1]: Starting Automatic USB/Bluetooth printer
setup (-devices-pci0000:00-0000:00:14.0-usb1-1\x2d14)...
Feb 2 22:36:38 Eliot udev-configure-printer[5761]: add
/devices/pci0000:00/0000:00:14.0/usb1/1-14
Feb 2 22:36:38 Eliot udev-configure-printer[5761]: device devpath is
/devices/pci0000:00/0000:00:14.0/usb1/1-14
Feb 2 22:36:38 Eliot udev-configure-printer[5761]: MFG:Canon MDL:MG5300 series
SERN:- serial:20EE62
Feb 2 22:36:39 Eliot kernel: [95808.591918] scsi 13:0:0:0: Direct-Access
Canon MG5300 series 0103 PQ: 0 ANSI: 2
Feb 2 22:36:39 Eliot kernel: [95808.592839] sd 13:0:0:0: Attached scsi generic
sg6 type 0
Feb 2 22:36:39 Eliot kernel: [95808.597229] sd 13:0:0:0: [sdf] Attached SCSI
removable disk
Feb 2 22:36:43 Eliot udev-configure-printer[5761]: failed to connect to CUPS
server; giving up
Feb 2 22:36:43 Eliot systemd[1]:
udev-configure-printer@-devices-pci0000:00-0000:00:14.0-usb1-1\x2d14.service:
Control process exited, code=exited status=1
Feb 2 22:36:43 Eliot systemd[1]: Failed to start Automatic USB/Bluetooth
printer setup (-devices-pci0000:00-0000:00:14.0-usb1-1\x2d14).
Feb 2 22:36:43 Eliot systemd[1]:
udev-configure-printer@-devices-pci0000:00-0000:00:14.0-usb1-1\x2d14.service:
Unit entered failed state.
Feb 2 22:36:43 Eliot systemd[1]:
udev-configure-printer@-devices-pci0000:00-0000:00:14.0-usb1-1\x2d14.service:
Failed with result 'exit-code'.
@Eliot:~$ lsusb
Bus 001 Device 043: ID 04a9:1754 Canon, Inc.
@Eliot:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
crw-rw-r--+ 1 root lp 189, 42 Feb 2 22:40 /dev/bus/usb/001/043
crw-rw---- 1 root lp 180, 0 Feb 2 22:39 /dev/usb/lp0
@Eliot:~$ sudo usb_printerid /dev/usb/lp0
GET_DEVICE_ID string:
MFG:Canon;CMD:BJL,BJRaster3,BSCCe,NCCe,IVEC,IVECPLI;SOJ:BJNP2,BJNPe;MDL:MG5300
series;CLS:PRINTER;DES:Canon MG5300
series;VER:1.030;STA:10;FSI:03;HRI:7;MSI:B030,DAT,E3,HFSF,JON,K21000700;PDR:6;PSE:ACFJ03117;
@Eliot:~$ sudo usb_printerid /dev/bus/usb/001/043
Error: Inappropriate ioctl for device: GET_DEVICE_ID on '/dev/bus/usb/001/043'
@Eliot:~$ lpinfo -v
lpinfo: Bad file descriptor
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: cups (not installed)
ProcVersionSignature: Ubuntu 4.4.0-59.80-generic 4.4.35
Uname: Linux 4.4.0-59-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CurrentDesktop: Unity
Date: Thu Feb 2 23:17:01 2017
InstallationDate: Installed on 2016-05-01 (277 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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https://bugs.launchpad.net/bugs/1661287
Title:
Canon printer failed to connect with CUPS
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