Public bug reported: Since the upgrade to 17.04 thunderbird no longer prints. Even preview is not working. I tried two different printers, txt and html messages. The preview window comes empty (see attachement) and the printed sheets come only with header and footer, but no content (html messages produce only some horizontal lines, but no real content rendering). My printers are an HP Laserjet and a Samsung CLP laser.
ProblemType: Bug DistroRelease: Ubuntu 17.04 Package: thunderbird 1:52.1.1+build1-0ubuntu0.17.04.1 ProcVersionSignature: Ubuntu 4.10.0-24.28-generic 4.10.15 Uname: Linux 4.10.0-24-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.4-0ubuntu4.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ferdez 4497 F.... pulseaudio BuildID: 20170510140118 Channel: Unavailable CurrentDesktop: GNOME Date: Fri Jun 23 10:40:04 2017 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2016-05-16 (402 days ago) InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1) IpRoute: default via 10.10.1.1 dev wlp13s0 proto static metric 600 10.10.1.0/24 dev wlp13s0 proto kernel scope link src 10.10.1.6 metric 600 169.254.0.0/16 dev docker0 scope link metric 1000 linkdown 172.17.0.0/16 dev docker0 proto kernel scope link src 172.17.0.1 linkdown 192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1 linkdown Locales: extensions.sqlite corrupt or missing MostRecentCrashID: bp-2ed35e03-ea9c-4c52-9e63-2b9872161102 Plugins: Shockwave Flash - /usr/lib/flashplugin-installer/libflashplayer.so PrefSources: prefs.js [Profile]/extensions/{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}/defaults/preferences/preferences.js [Profile]/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/defaults/preferences/lightning.js Profiles: Profile0 (Default) - LastVersion=52.1.1/20170510140118 (In use) RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: Upgraded to zesty on 2017-06-04 (18 days ago) dmi.bios.date: 10/08/2015 dmi.bios.vendor: INSYDE Corp. dmi.bios.version: 1.20 dmi.board.name: 06F4 dmi.board.vendor: FF50 dmi.board.version: Type2 - Board Version dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: OEM Chassis ManuFacturer dmi.chassis.version: OEM Chassis Version dmi.modalias: dmi:bvnINSYDECorp.:bvr1.20:bd10/08/2015:svnTOSHIBA:pnSATELLITEP50-C:pvrPSPUEE-00C008EP:rvnFF50:rn06F4:rvrType2-BoardVersion:cvnOEMChassisManuFacturer:ct10:cvrOEMChassisVersion: dmi.product.name: SATELLITE P50-C dmi.product.version: PSPUEE-00C008EP dmi.sys.vendor: TOSHIBA ** Affects: thunderbird (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug zesty ** Attachment added: "Empty preview window" https://bugs.launchpad.net/bugs/1700043/+attachment/4901490/+files/gnome-shell-screenshot-Y6YA2Y.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1700043 Title: Thunderbird unable to print/preview To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1700043/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs