Public bug reported:
This printer worked great prior to Ubuntu 18.04. Days of repeated fresh ubuntu
18.04 installs and trying stock hplip, removing and reinstalling it, removing
it (all with pkg mgr), downloading and running latest HPLIP script, the printer
is not seen by USB (it is on, power switch blinks, USB cable installed, tried
different USB ports. PC is brand new. lsusb does not show printer. ls -l
/dev/usb/lp* /dev/bus/usb/*/* says '/dev/usb/lp*': No such file or dir. sudo
usb_printerid /dev/usb/lp0 says can't open '/dev/usb/lp0'. hp-info -i says
HP Linux Imaging and Printing System (ver. 3.18.6)
Device Information Utility ver. 5.2
error: No device found that support this feature.
I've installed HPLIP many times with ubuntu 17 and older ones with very little
trouble.
I tried installing HPLIP without AppArmor and with it, but didn't matter. I
have the req'd repositories but NOT third part software.
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: cups 2.2.7-1ubuntu2.1
ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18
Uname: Linux 4.15.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
CupsErrorLog:
E [25/Jul/2018:14:00:27 -0400] [cups-deviced] PID 2281 (gutenprint52+usb)
stopped with status 1!
E [25/Jul/2018:14:03:30 -0400] [cups-deviced] PID 2466 (gutenprint52+usb)
stopped with status 1!
W [25/Jul/2018:14:03:38 -0400] CreateProfile failed:
org.freedesktop.ColorManager.AlreadyExists:profile id
\'CUPS-BRF-Printer-Gray..\' already exists
E [26/Jul/2018:11:46:22 -0400] [cups-deviced] PID 2408 (gutenprint52+usb)
stopped with status 1!
CurrentDesktop: ubuntu:GNOME
Date: Thu Jul 26 13:24:08 2018
InstallationDate: Installed on 2018-07-25 (0 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No
destinations added.
MachineType: Gigabyte Technology Co., Ltd. X470 AORUS ULTRA GAMING
Papersize: letter
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-29-generic
root=UUID=241f834b-5334-40bd-bf91-f5519d5b66b5 ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/14/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F2
dmi.board.asset.tag: Default string
dmi.board.name: X470 AORUS ULTRA GAMING-CF
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF2:bd03/14/2018:svnGigabyteTechnologyCo.,Ltd.:pnX470AORUSULTRAGAMING:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnX470AORUSULTRAGAMING-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: Default string
dmi.product.name: X470 AORUS ULTRA GAMING
dmi.product.version: Default string
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
** Affects: cups (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug bionic
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https://bugs.launchpad.net/bugs/1783861
Title:
USB Printer not recognized by Ubuntu 18.04
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