Public bug reported: Hi, my girlfriend was told yesterday it was time to upgrade from 16.04 to 18.04. Her computer is a Lenovo Ideapad 700-17ISK 80RV (Core i7 6700HQ with 16 GB RAM, a NVIDIA GeForce 940M embedded graphic card and a Samsung SSD 830).
The upgrade process ran fluently but the disaster came after : the laptop is unable to complete boot process. There is no more graphical login screen. I searched a bit and found various tips, mainly recommanding to disable Wayland (https://www.reddit.com/r/Ubuntu/comments/8fu6oq/1804_is_not_booting_up_its_stuck_in_splash_screen/) but it does not work for me. I tried the recovery mode, and I can confirm that using directly the resume option conveniently leads to a graphical login screen. Odd thing : I have twice the recovery menu (and I need to validate twice the resume entry to complete the startup process). I also tried other kernels (4.15.0-30, -29, -24 and -23 versions), that fluently leads to the graphical login screen, but completely lacks basic modules for networking (no r8169 nor iwlmvm modules, thus making the computer completely unusable). There are also other problems, which are perhaps not related to the Linux kernel / package. For example : - the keyboard shortcuts for adjusting brightness are not functional with any of the kernel I tried, 4.15.0-32-generic included ; - there is no simple way to suspend the computer (no option directly reachable - ergonomic fail - and closing the screen only make the screen black ; no more pm-suspend command available) and when configuring the power button action to suspend the computer, there is no way to recover (the screen remains black). A hard poweroff is needed (several seconds pressing the poweroff button). Here is the output of the lspci command : 00:00.0 Host bridge: Intel Corporation Skylake Host Bridge/DRAM Registers (rev 07) 00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07) 00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06) 00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31) 00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31) 00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31) 00:17.0 SATA controller: Intel Corporation Sunrise Point-H SATA Controller [AHCI mode] (rev 31) 00:1c.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #5 (rev f1) 00:1c.5 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #6 (rev f1) 00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-H Serial IO UART #0 (rev 31) 00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31) 00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31) 00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31) 00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31) 01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce 940M] (rev a2) 02:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3165 Plus Bluetooth (rev 99) 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15) Version : Ubuntu 4.15.0-32.35-generic 4.15.18 Linux chani-lenovo-i7 4.15.0-32-generic #35-Ubuntu SMP Fri Aug 10 17:58:07 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux Please help, this is a very unfriendly situation, and very surprising with a computer not so old and with no bleeding edge components. Thanks in advance & best regards, Al. ** Affects: linux (Ubuntu) Importance: Undecided Status: New ** Description changed: Hi, my girlfriend was told yesterday it was time to upgrade from 16.04 to 18.04. Her computer is a Lenovo Ideapad 700-17ISK 80RV (Core i7 6700HQ with 16 GB RAM and a Samsung SSD 830). The upgrade process ran fluently but the disaster came after : the laptop is unable to complete boot process. There is no more graphical login screen. I searched a bit and found various tips, mainly recommanding to disable Wayland (https://www.reddit.com/r/Ubuntu/comments/8fu6oq/1804_is_not_booting_up_its_stuck_in_splash_screen/) but it does not work for me. I tried the recovery mode, and I can confirm that using directly the resume option conveniently leads to a graphical login screen. Odd thing : I have twice the recovery menu (and I need to validate twice the resume entry to complete the startup process). I also tried other kernels (4.15.0-30, -29, -24 and -23 versions), that fluently leads to the graphical login screen, but completely lacks basic modules for networking (no r8169 nor iwlmvm modules, thus making the computer completely unusable). There are also other problems, which are perhaps not related to the Linux kernel / package. For example : - - the keyboard shortcuts for adjusting brightness are also not functional with any of the kernel I tried, 4.15.0-32-generic included ; - - there is no simple way to suspend the computer (no option directly reacable - ergonomic fail) and when configuring the power button action to suspend the computer, there is no way to recover (the screen remains black). A hard poweroff is needed (several seconds pressing the poweroff button). + - the keyboard shortcuts for adjusting brightness are not functional with any of the kernel I tried, 4.15.0-32-generic included ; + - there is no simple way to suspend the computer (no option directly reachable - ergonomic fail) and when configuring the power button action to suspend the computer, there is no way to recover (the screen remains black). A hard poweroff is needed (several seconds pressing the poweroff button). Here is the output of the lspci command : 00:00.0 Host bridge: Intel Corporation Skylake Host Bridge/DRAM Registers (rev 07) 00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07) 00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06) 00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31) 00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31) 00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31) 00:17.0 SATA controller: Intel Corporation Sunrise Point-H SATA Controller [AHCI mode] (rev 31) 00:1c.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #5 (rev f1) 00:1c.5 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #6 (rev f1) 00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-H Serial IO UART #0 (rev 31) 00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31) 00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31) 00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31) 00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31) 01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce 940M] (rev a2) 02:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3165 Plus Bluetooth (rev 99) 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15) Version : Ubuntu 4.15.0-32.35-generic 4.15.18 Linux chani-lenovo-i7 4.15.0-32-generic #35-Ubuntu SMP Fri Aug 10 17:58:07 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux Please help, this is a very unfriendly situation, and very surprising with a computer not so old and with no bleeding edge components. Thanks in advance & best regards, Al. ** Description changed: Hi, my girlfriend was told yesterday it was time to upgrade from 16.04 to 18.04. Her computer is a Lenovo Ideapad 700-17ISK 80RV (Core i7 6700HQ with 16 GB RAM and a Samsung SSD 830). The upgrade process ran fluently but the disaster came after : the laptop is unable to complete boot process. There is no more graphical login screen. I searched a bit and found various tips, mainly recommanding to disable Wayland (https://www.reddit.com/r/Ubuntu/comments/8fu6oq/1804_is_not_booting_up_its_stuck_in_splash_screen/) but it does not work for me. I tried the recovery mode, and I can confirm that using directly the resume option conveniently leads to a graphical login screen. Odd thing : I have twice the recovery menu (and I need to validate twice the resume entry to complete the startup process). I also tried other kernels (4.15.0-30, -29, -24 and -23 versions), that fluently leads to the graphical login screen, but completely lacks basic modules for networking (no r8169 nor iwlmvm modules, thus making the computer completely unusable). There are also other problems, which are perhaps not related to the Linux kernel / package. For example : - the keyboard shortcuts for adjusting brightness are not functional with any of the kernel I tried, 4.15.0-32-generic included ; - - there is no simple way to suspend the computer (no option directly reachable - ergonomic fail) and when configuring the power button action to suspend the computer, there is no way to recover (the screen remains black). A hard poweroff is needed (several seconds pressing the poweroff button). + - there is no simple way to suspend the computer (no option directly reachable - ergonomic fail - and closing the screen only make the screen black) and when configuring the power button action to suspend the computer, there is no way to recover (the screen remains black). A hard poweroff is needed (several seconds pressing the poweroff button). Here is the output of the lspci command : 00:00.0 Host bridge: Intel Corporation Skylake Host Bridge/DRAM Registers (rev 07) 00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07) 00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06) 00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31) 00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31) 00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31) 00:17.0 SATA controller: Intel Corporation Sunrise Point-H SATA Controller [AHCI mode] (rev 31) 00:1c.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #5 (rev f1) 00:1c.5 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #6 (rev f1) 00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-H Serial IO UART #0 (rev 31) 00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31) 00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31) 00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31) 00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31) 01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce 940M] (rev a2) 02:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3165 Plus Bluetooth (rev 99) 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15) Version : Ubuntu 4.15.0-32.35-generic 4.15.18 Linux chani-lenovo-i7 4.15.0-32-generic #35-Ubuntu SMP Fri Aug 10 17:58:07 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux Please help, this is a very unfriendly situation, and very surprising with a computer not so old and with no bleeding edge components. Thanks in advance & best regards, Al. ** Description changed: Hi, my girlfriend was told yesterday it was time to upgrade from 16.04 to 18.04. Her computer is a Lenovo Ideapad 700-17ISK 80RV (Core i7 - 6700HQ with 16 GB RAM and a Samsung SSD 830). + 6700HQ with 16 GB RAM, a NVIDIA GeForce 940M embedded graphic card and a + Samsung SSD 830). The upgrade process ran fluently but the disaster came after : the laptop is unable to complete boot process. There is no more graphical login screen. I searched a bit and found various tips, mainly recommanding to disable Wayland (https://www.reddit.com/r/Ubuntu/comments/8fu6oq/1804_is_not_booting_up_its_stuck_in_splash_screen/) but it does not work for me. I tried the recovery mode, and I can confirm that using directly the resume option conveniently leads to a graphical login screen. Odd thing : I have twice the recovery menu (and I need to validate twice the resume entry to complete the startup process). I also tried other kernels (4.15.0-30, -29, -24 and -23 versions), that fluently leads to the graphical login screen, but completely lacks basic modules for networking (no r8169 nor iwlmvm modules, thus making the computer completely unusable). There are also other problems, which are perhaps not related to the Linux kernel / package. For example : - the keyboard shortcuts for adjusting brightness are not functional with any of the kernel I tried, 4.15.0-32-generic included ; - - there is no simple way to suspend the computer (no option directly reachable - ergonomic fail - and closing the screen only make the screen black) and when configuring the power button action to suspend the computer, there is no way to recover (the screen remains black). A hard poweroff is needed (several seconds pressing the poweroff button). + - there is no simple way to suspend the computer (no option directly reachable - ergonomic fail - and closing the screen only make the screen black ; no more pm-suspend command available) and when configuring the power button action to suspend the computer, there is no way to recover (the screen remains black). A hard poweroff is needed (several seconds pressing the poweroff button). Here is the output of the lspci command : 00:00.0 Host bridge: Intel Corporation Skylake Host Bridge/DRAM Registers (rev 07) 00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 07) 00:02.0 VGA compatible controller: Intel Corporation HD Graphics 530 (rev 06) 00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31) 00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31) 00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31) 00:17.0 SATA controller: Intel Corporation Sunrise Point-H SATA Controller [AHCI mode] (rev 31) 00:1c.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #5 (rev f1) 00:1c.5 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #6 (rev f1) 00:1e.0 Signal processing controller: Intel Corporation Sunrise Point-H Serial IO UART #0 (rev 31) 00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31) 00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31) 00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31) 00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31) 01:00.0 3D controller: NVIDIA Corporation GM108M [GeForce 940M] (rev a2) 02:00.0 Network controller: Intel Corporation Dual Band Wireless-AC 3165 Plus Bluetooth (rev 99) 03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15) Version : Ubuntu 4.15.0-32.35-generic 4.15.18 Linux chani-lenovo-i7 4.15.0-32-generic #35-Ubuntu SMP Fri Aug 10 17:58:07 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux Please help, this is a very unfriendly situation, and very surprising with a computer not so old and with no bleeding edge components. Thanks in advance & best regards, Al. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1788361 Title: [Lenovo laptop] Fail to completely boot with kernel 4.15.0-32-generic To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1788361/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
