Public bug reported: I have a Dell 3000-series Insprion, with the stock 128 GB NVMe SSD. On a cold boot, it boots fine, but any restart gives me errors in grub ("error: command not found") or drops me immediately to grub command line where the SSD is not accessible.
Manual power off (or choosing shutdown rather than restart) and power on and it works fine. I believe this is a problem with NVMe power management. If I add: nvme_core.default_ps_max_latency_us=0 to the boot parameters, the problem stops. I have tried other Inspirons of the same model and the same problem occurs. There are a series of similar problems with other Dell models going back to 2015 at least, so perhaps there is a common cause. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: udisks2 2.8.4-1 ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18 Uname: Linux 5.3.0-46-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME CustomUdevRuleFiles: 70-snap.core.rules Date: Sun Apr 26 13:13:24 2020 InstallationDate: Installed on 2019-12-26 (121 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 3493 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=724b42e1-24f3-4728-96e3-b5bacac356b1 ro quiet splash nvme_core.default_ps_max_latency_us=0 vt.handoff=7 SourcePackage: udisks2 Symptom: storage Title: Internal hard disk partition cannot be mounted manually UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.0 dmi.board.name: 088RVF dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.0:bd09/26/2019:svnDellInc.:pnInspiron3493:pvr:rvnDellInc.:rn088RVF:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 3493 dmi.product.sku: 0978 dmi.sys.vendor: Dell Inc. Here is the output of nvme ctrl-id in case that's useful: $ sudo nvme id-ctrl /dev/nvme0 NVME Identify Controller: vid : 0x15b7 ssvid : 0x15b7 sn : 193631800750 mn : PC SN520 NVMe WDC 128GB fr : 20220012 rab : 4 ieee : 001b44 cmic : 0 mdts : 7 cntlid : 1 ver : 10300 rtd3r : 7a120 rtd3e : f4240 oaes : 0x200 ctratt : 0x2 rrls : 0 oacs : 0x17 acl : 4 aerl : 7 frmw : 0x14 lpa : 0x2 elpe : 255 npss : 4 avscc : 0x1 apsta : 0x1 wctemp : 355 cctemp : 359 mtfa : 50 hmpre : 0 hmmin : 0 tnvmcap : 128035676160 unvmcap : 0 rpmbs : 0 edstt : 16 dsto : 1 fwug : 1 kas : 0 hctma : 0x1 mntmt : 273 mxtmt : 359 sanicap : 0 hmminds : 0 hmmaxd : 0 nsetidmax : 0 anatt : 0 anacap : 0 anagrpmax : 0 nanagrpid : 0 sqes : 0x66 cqes : 0x44 maxcmd : 0 nn : 1 oncs : 0x1f fuses : 0 fna : 0 vwc : 0x1 awun : 0 awupf : 0 nvscc : 1 nwpc : 0 acwu : 0 sgls : 0 mnan : 0 subnqn : nqn.2018-01.com.wdc:nguid:E8238FA6BF53-0001-001B448B442C2CD4 ioccsz : 0 iorcsz : 0 icdoff : 0 ctrattr : 0 msdbd : 0 ps 0 : mp:2.50W operational enlat:0 exlat:0 rrt:0 rrl:0 rwt:0 rwl:0 idle_power:- active_power:- ps 1 : mp:2.50W operational enlat:0 exlat:0 rrt:1 rrl:1 rwt:1 rwl:1 idle_power:- active_power:- ps 2 : mp:1.70W operational enlat:0 exlat:0 rrt:2 rrl:2 rwt:2 rwl:2 idle_power:- active_power:- ps 3 : mp:0.0250W non-operational enlat:5000 exlat:9000 rrt:3 rrl:3 rwt:3 rwl:3 idle_power:- active_power:- ps 4 : mp:0.0025W non-operational enlat:5000 exlat:44000 rrt:4 rrl:4 rwt:4 rwl:4 idle_power:- active_power:- ** Affects: ubuntu Importance: Undecided Status: New ** Tags: amd64 apport-bug eoan ** Description changed: I have a Dell 3000-series Insprion, with the stock 128 GB NVMe SSD. On a cold boot, it boots fine, but any restart gives me errors in grub ("error: command not found") or drops me immediately to grub command line where the SSD is not accessible. - Manual power off and power on and it works find. + Manual power off (or choosing shutdown rather than restart) and power on + and it works fine. I believe this is a problem with NVMe power management. If I add: nvme_core.default_ps_max_latency_us=0 to the boot parameters, the problem stops. I have tried other Inspirons of the same model and the same problem occurs. There are a series of similar problems with other Dell models going back to 2015 at least, so perhaps there is a common cause. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: udisks2 2.8.4-1 ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18 Uname: Linux 5.3.0-46-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME CustomUdevRuleFiles: 70-snap.core.rules Date: Sun Apr 26 13:13:24 2020 InstallationDate: Installed on 2019-12-26 (121 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD - Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD + Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 3493 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=724b42e1-24f3-4728-96e3-b5bacac356b1 ro quiet splash nvme_core.default_ps_max_latency_us=0 vt.handoff=7 SourcePackage: udisks2 Symptom: storage Title: Internal hard disk partition cannot be mounted manually UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.0 dmi.board.name: 088RVF dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.0:bd09/26/2019:svnDellInc.:pnInspiron3493:pvr:rvnDellInc.:rn088RVF:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 3493 dmi.product.sku: 0978 dmi.sys.vendor: Dell Inc. ** Description changed: I have a Dell 3000-series Insprion, with the stock 128 GB NVMe SSD. On a cold boot, it boots fine, but any restart gives me errors in grub ("error: command not found") or drops me immediately to grub command line where the SSD is not accessible. Manual power off (or choosing shutdown rather than restart) and power on and it works fine. I believe this is a problem with NVMe power management. If I add: nvme_core.default_ps_max_latency_us=0 to the boot parameters, the problem stops. I have tried other Inspirons of the same model and the same problem occurs. There are a series of similar problems with other Dell models going back to 2015 at least, so perhaps there is a common cause. ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: udisks2 2.8.4-1 ProcVersionSignature: Ubuntu 5.3.0-46.38-generic 5.3.18 Uname: Linux 5.3.0-46-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.8 Architecture: amd64 CurrentDesktop: ubuntu:GNOME CustomUdevRuleFiles: 70-snap.core.rules Date: Sun Apr 26 13:13:24 2020 InstallationDate: Installed on 2019-12-26 (121 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0c45:671e Microdia Integrated_Webcam_HD Bus 001 Device 003: ID 0cf3:e009 Qualcomm Atheros Communications Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 3493 ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-46-generic root=UUID=724b42e1-24f3-4728-96e3-b5bacac356b1 ro quiet splash nvme_core.default_ps_max_latency_us=0 vt.handoff=7 SourcePackage: udisks2 Symptom: storage Title: Internal hard disk partition cannot be mounted manually UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.0 dmi.board.name: 088RVF dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.0:bd09/26/2019:svnDellInc.:pnInspiron3493:pvr:rvnDellInc.:rn088RVF:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 3493 dmi.product.sku: 0978 dmi.sys.vendor: Dell Inc. + + + Here is the output of nvme ctrl-id in case that's useful: + + $ sudo nvme id-ctrl /dev/nvme0 + NVME Identify Controller: + vid : 0x15b7 + ssvid : 0x15b7 + sn : 193631800750 + mn : PC SN520 NVMe WDC 128GB + fr : 20220012 + rab : 4 + ieee : 001b44 + cmic : 0 + mdts : 7 + cntlid : 1 + ver : 10300 + rtd3r : 7a120 + rtd3e : f4240 + oaes : 0x200 + ctratt : 0x2 + rrls : 0 + oacs : 0x17 + acl : 4 + aerl : 7 + frmw : 0x14 + lpa : 0x2 + elpe : 255 + npss : 4 + avscc : 0x1 + apsta : 0x1 + wctemp : 355 + cctemp : 359 + mtfa : 50 + hmpre : 0 + hmmin : 0 + tnvmcap : 128035676160 + unvmcap : 0 + rpmbs : 0 + edstt : 16 + dsto : 1 + fwug : 1 + kas : 0 + hctma : 0x1 + mntmt : 273 + mxtmt : 359 + sanicap : 0 + hmminds : 0 + hmmaxd : 0 + nsetidmax : 0 + anatt : 0 + anacap : 0 + anagrpmax : 0 + nanagrpid : 0 + sqes : 0x66 + cqes : 0x44 + maxcmd : 0 + nn : 1 + oncs : 0x1f + fuses : 0 + fna : 0 + vwc : 0x1 + awun : 0 + awupf : 0 + nvscc : 1 + nwpc : 0 + acwu : 0 + sgls : 0 + mnan : 0 + subnqn : nqn.2018-01.com.wdc:nguid:E8238FA6BF53-0001-001B448B442C2CD4 + ioccsz : 0 + iorcsz : 0 + icdoff : 0 + ctrattr : 0 + msdbd : 0 + ps 0 : mp:2.50W operational enlat:0 exlat:0 rrt:0 rrl:0 + rwt:0 rwl:0 idle_power:- active_power:- + ps 1 : mp:2.50W operational enlat:0 exlat:0 rrt:1 rrl:1 + rwt:1 rwl:1 idle_power:- active_power:- + ps 2 : mp:1.70W operational enlat:0 exlat:0 rrt:2 rrl:2 + rwt:2 rwl:2 idle_power:- active_power:- + ps 3 : mp:0.0250W non-operational enlat:5000 exlat:9000 rrt:3 rrl:3 + rwt:3 rwl:3 idle_power:- active_power:- + ps 4 : mp:0.0025W non-operational enlat:5000 exlat:44000 rrt:4 rrl:4 + rwt:4 rwl:4 idle_power:- active_power:- -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1875213 Title: Internal NVMe SSD fails after soft reboot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1875213/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs