Dear Sir or Madam of the VDOT:
Please go to the following bug link on the Ubuntu/Linux
launchpad bug reporting website below and see if you can get your
website programmers involved in coming up with a solution to the problem
that we are having in printing various tax forms from the VDOT
the pdf attached has been delete by mistake, could you attach it again
to the bug? the pdf prints correctly on hardy, the only issue there
seems to be due to acroread and not be an ubuntu one
** Attachment removed: 760.pdf
http://launchpadlibrarian.net/13841294/760.pdf
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Evince/CUPS Could
closing the bug, that's not an ubuntu issue
** Changed in: evince (Ubuntu)
Status: Incomplete = Invalid
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Evince/CUPS Could Not Print Tax Document
https://bugs.launchpad.net/bugs/212017
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I have not heard anything regarding this problem lately.
Can I assume that it has been resolved ?
If it has not, would it be helpful if I got the Virginia Department of
Taxation technical support people (and perhaps also, the technical
support representatives of Adobe Acrobat) involved in this
the bug is still waiting for some replies from the submitter and that's
likely a software issue and not a pdf one
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Sebastian Bacher wrote
cmnorton, could you try using an hardy desktop cd if your issues is fixed
there? does printing to a file works correctly?
I cannot use the Hardy Heron Desktop CD on my Thinkpad T61p for -- I
believe -- the same reasons I had to have a text mode installation for
this same
unsetting the milestone, the issue seems to be fixed in hardy
** Changed in: evince (Ubuntu)
Target: ubuntu-8.04 = None
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As requested, I tried downloading the Virginia DOT form. It printed. (I
have another 7.10 bug listing the PDF would not print.) However, the
form is pretty much unusable, because a lot of text is garbled. This was
printed on an HP 4200, using the Hardy desktop CD.
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Evince/CUPS Could Not Print
how garbled and what libcairo2 version was used on this build?
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Sebastien:
Does that mean that we are effectively not able to use Adobe Reader (and
must rely strictly on the default EVINCE program) until/if someone at
Adobe becomes aware of and decides to fix this problem ?
Thanks.
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Adobe ships a broken font apparently, there is a not a lot ubuntu can do
about it
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wpshooter, I understand you have missing characters and can print the
file. I cannot even print the file using Evince.
I am updating this, because I've tried KPDF printing directly from the
site and using a downloaded copy. Both appear to print properly. So, it
seems at least there is an Evince
On Mon, Apr 07, 2008 at 01:46:03PM -, cmnorton wrote:
wpshooter, I understand you have missing characters and can print the
file. I cannot even print the file using Evince.
That's an unrelated bug, please file a separate bug report for it.
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Evince/CUPS Could Not Print Tax Document
Editing description to more closely reflect the problem addressed in
this bug (copying from the forum post).
** Description changed:
Ubuntu 7.10
Evince version that comes with Ubuntu 2.20.1
Today I came across this post in the Ubuntu forums:
Sorry, cmnorton, I just noticed that it was you who *filed* this bug.
Of course you shouldn't have to file a new bug for your issue.
Still, we now seem to have two different issues conflated in this single
report, which is confusing; and moreover, it seems to be the second
issue that's been
not confirming, there is some char placement issues but otherwise the document
seems to be correct.
Could you describe steps to trigger the bug?
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I may be pointing out the obvious here, but it appears that the
characters that have gone missing when printing to postscript are all
ligatures. I can't reproduce the problem here (I see the same thing
that Sebastien does, namely misplaced characters), but the fact that
they're ligatures suggests
Sebastien:
This morning I completely WIPED one of my Ubuntu machines and I have
since reinstalled Ubuntu/Gutsy from scratch.
Here is what I have found. It appears that this printing problem is
being caused by some type of conflict between Gutsy's default document
viewer (EVINCE) and the
Steve, it seems that the Postscript generator of Evince assumes from the
font which it is using here that the font contains special characters
for ligatures, but the font actually used does not contain these
characters. The PostScript generator has to determine reliably whether
the fonts to be
Please note that I reported a bug based on the post in Ubuntu forums.
When I printed the Virginia tax form, it would not print at all. It
wound up in my CUPS queue as stopped. In other words, I never got to the
point of missing letters.
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Evince/CUPS Could Not Print Tax Document
Here is the downloaded version (PDF) of the form 760.
However, please note understand that this downloadeded version/PDF
does not have the missing characters.
It is only when the file is attempted to be printed from the VDOT site
that the characters are missing.
Thanks. wpshooter
In my case,
Norton:
The form NOT printing to my printer is NOT my problem. It will print to
my printer, it just has the missing character under certain
circumstances. I would say that your problem is probably related to the
print driver that you are using or the method that was used in setting
up your
the issue seems to be a acroread one, that's a closed source software
and can't be changed in ubuntu
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Evince/CUPS Could Not Print Tax Document
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cmnorton, could you try using an hardy desktop cd if your issues is
fixed there? does printing to a file works correctly?
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Evince/CUPS Could Not Print Tax Document
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Moving to evince. evince is known to produce broken PostScript. There
are many other bug reports about bad quality, crashing PostScript
printer, ... The users who reported these bugs are all able to print
with other programs. Check at first whether you can print with programs
like OpenOffice.org,
Thank you for your bgu report. Do you get the issue when printing to a
file? Could you try on hardy? Could be similar to bug #151145 which is a
libcairo issue fixed in hardy
** Changed in: evince (Ubuntu)
Assignee: (unassigned) = Ubuntu Desktop Bugs (desktop-bugs)
Status: Confirmed =
Yes, I have tried printing to file and the problem is the same whether
printing to file or to a physical printer device.
Thanks.
I will try on Hardy when I get a chance.
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As to testing in Hardy, when Hardy's officially released, I have to
upgrade my three systems, and will test this and another bug I have been
asked to test.
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I have just tested this problem in the BETA version of Hardy.
I appears to me that this is some kind of conflict between the document
viewer that is built into/installed with Ubuntu by default (I think it
is the program called EVINCE) and the Adobe Acrobat Reader program.
Because, I tried
I now believe that this problem lays strictly with the Evince program.
Because, if I download (as opposed to printing it) the file from the
VDOT website and I subsequently attempt to open it with Adobe Acrobat
Reader version 8, the file is displayed fine, i.e. no missing
characters.
If I attempt
could you attach an example to the bug?
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Yes, here it is. Please note the missing characters in Your first
name. It shows as Your rst name. There also, other examples of
this same problem in other places on the form.
Thanks.
** Attachment added: Virginia Department of Taxation form 760 year 2007.
** Attachment added: 760.ps
http://launchpadlibrarian.net/13137325/760.ps
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H. I hope you can view this attachment as a VDOT form !!!
Looks like a script file when I open it in here.
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could you attach the pdf having the issue rather? it's easier to have
the example on launchpad that relying on some other website
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Here is the downloaded version (PDF) of the form 760.
However, please note understand that this downloadeded version/PDF
does not have the missing characters.
It is only when the file is attempted to be printed from the VDOT site
that the characters are missing.
Thanks.
** Attachment added:
do you mean that opening the example stored locally and printing works
correctly?
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No. The PDF does not have the missing characters BUT if I attempt to
print from that PDF file to a file or to a physical printer, then the
resulting 760.ps file or paper output, DOES have the missing characters.
Thanks.
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Evince/CUPS Could Not Print Tax Document
I have tried to get the printing of this VDOT tax return form to print
using both Adobe Reader for Linux version 7 and also 8.
I have downloaded installed both versions of the Adobe Readers
directly from Adobe's site and I have also tried downloading and
installing it directly from the Adobe
Confirmed in Gutsy, will try with Hardy later.
** Changed in: cupsys (Ubuntu)
Sourcepackagename: None = cupsys
Importance: Undecided = Medium
Status: New = Confirmed
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