[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-23 Thread wpshooter
Dear Sir or Madam of the VDOT: Please go to the following bug link on the Ubuntu/Linux launchpad bug reporting website below and see if you can get your website programmers involved in coming up with a solution to the problem that we are having in printing various tax forms from the VDOT

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-23 Thread Sebastien Bacher
the pdf attached has been delete by mistake, could you attach it again to the bug? the pdf prints correctly on hardy, the only issue there seems to be due to acroread and not be an ubuntu one ** Attachment removed: 760.pdf http://launchpadlibrarian.net/13841294/760.pdf -- Evince/CUPS Could

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-23 Thread Sebastien Bacher
closing the bug, that's not an ubuntu issue ** Changed in: evince (Ubuntu) Status: Incomplete = Invalid -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-21 Thread wpshooter
I have not heard anything regarding this problem lately. Can I assume that it has been resolved ? If it has not, would it be helpful if I got the Virginia Department of Taxation technical support people (and perhaps also, the technical support representatives of Adobe Acrobat) involved in this

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-21 Thread Sebastien Bacher
the bug is still waiting for some replies from the submitter and that's likely a software issue and not a pdf one -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-08 Thread cmnorton
Sebastian Bacher wrote cmnorton, could you try using an hardy desktop cd if your issues is fixed there? does printing to a file works correctly? I cannot use the Hardy Heron Desktop CD on my Thinkpad T61p for -- I believe -- the same reasons I had to have a text mode installation for this same

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-08 Thread Sebastien Bacher
unsetting the milestone, the issue seems to be fixed in hardy ** Changed in: evince (Ubuntu) Target: ubuntu-8.04 = None -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-08 Thread cmnorton
As requested, I tried downloading the Virginia DOT form. It printed. (I have another 7.10 bug listing the PDF would not print.) However, the form is pretty much unusable, because a lot of text is garbled. This was printed on an HP 4200, using the Hardy desktop CD. -- Evince/CUPS Could Not Print

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-08 Thread Sebastien Bacher
how garbled and what libcairo2 version was used on this build? -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-07 Thread wpshooter
Sebastien: Does that mean that we are effectively not able to use Adobe Reader (and must rely strictly on the default EVINCE program) until/if someone at Adobe becomes aware of and decides to fix this problem ? Thanks. -- Evince/CUPS Could Not Print Tax Document

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-07 Thread Sebastien Bacher
Adobe ships a broken font apparently, there is a not a lot ubuntu can do about it -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-07 Thread cmnorton
wpshooter, I understand you have missing characters and can print the file. I cannot even print the file using Evince. I am updating this, because I've tried KPDF printing directly from the site and using a downloaded copy. Both appear to print properly. So, it seems at least there is an Evince

Re: [Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-07 Thread Steve Langasek
On Mon, Apr 07, 2008 at 01:46:03PM -, cmnorton wrote: wpshooter, I understand you have missing characters and can print the file. I cannot even print the file using Evince. That's an unrelated bug, please file a separate bug report for it. -- Evince/CUPS Could Not Print Tax Document

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-07 Thread Greg Grossmeier
Editing description to more closely reflect the problem addressed in this bug (copying from the forum post). ** Description changed: Ubuntu 7.10 Evince version that comes with Ubuntu 2.20.1 Today I came across this post in the Ubuntu forums:

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-07 Thread Steve Langasek
Sorry, cmnorton, I just noticed that it was you who *filed* this bug. Of course you shouldn't have to file a new bug for your issue. Still, we now seem to have two different issues conflated in this single report, which is confusing; and moreover, it seems to be the second issue that's been

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread Sebastien Bacher
not confirming, there is some char placement issues but otherwise the document seems to be correct. Could you describe steps to trigger the bug? -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread Steve Langasek
I may be pointing out the obvious here, but it appears that the characters that have gone missing when printing to postscript are all ligatures. I can't reproduce the problem here (I see the same thing that Sebastien does, namely misplaced characters), but the fact that they're ligatures suggests

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread wpshooter
Sebastien: This morning I completely WIPED one of my Ubuntu machines and I have since reinstalled Ubuntu/Gutsy from scratch. Here is what I have found. It appears that this printing problem is being caused by some type of conflict between Gutsy's default document viewer (EVINCE) and the

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread Till Kamppeter
Steve, it seems that the Postscript generator of Evince assumes from the font which it is using here that the font contains special characters for ligatures, but the font actually used does not contain these characters. The PostScript generator has to determine reliably whether the fonts to be

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread cmnorton
Please note that I reported a bug based on the post in Ubuntu forums. When I printed the Virginia tax form, it would not print at all. It wound up in my CUPS queue as stopped. In other words, I never got to the point of missing letters. -- Evince/CUPS Could Not Print Tax Document

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread cmnorton
Here is the downloaded version (PDF) of the form 760. However, please note understand that this downloadeded version/PDF does not have the missing characters. It is only when the file is attempted to be printed from the VDOT site that the characters are missing. Thanks. wpshooter In my case,

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread wpshooter
Norton: The form NOT printing to my printer is NOT my problem. It will print to my printer, it just has the missing character under certain circumstances. I would say that your problem is probably related to the print driver that you are using or the method that was used in setting up your

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread Sebastien Bacher
the issue seems to be a acroread one, that's a closed source software and can't be changed in ubuntu -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. --

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-06 Thread Sebastien Bacher
cmnorton, could you try using an hardy desktop cd if your issues is fixed there? does printing to a file works correctly? -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread Till Kamppeter
Moving to evince. evince is known to produce broken PostScript. There are many other bug reports about bad quality, crashing PostScript printer, ... The users who reported these bugs are all able to print with other programs. Check at first whether you can print with programs like OpenOffice.org,

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread Sebastien Bacher
Thank you for your bgu report. Do you get the issue when printing to a file? Could you try on hardy? Could be similar to bug #151145 which is a libcairo issue fixed in hardy ** Changed in: evince (Ubuntu) Assignee: (unassigned) = Ubuntu Desktop Bugs (desktop-bugs) Status: Confirmed =

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
Yes, I have tried printing to file and the problem is the same whether printing to file or to a physical printer device. Thanks. I will try on Hardy when I get a chance. -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread cmnorton
As to testing in Hardy, when Hardy's officially released, I have to upgrade my three systems, and will test this and another bug I have been asked to test. -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
I have just tested this problem in the BETA version of Hardy. I appears to me that this is some kind of conflict between the document viewer that is built into/installed with Ubuntu by default (I think it is the program called EVINCE) and the Adobe Acrobat Reader program. Because, I tried

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
I now believe that this problem lays strictly with the Evince program. Because, if I download (as opposed to printing it) the file from the VDOT website and I subsequently attempt to open it with Adobe Acrobat Reader version 8, the file is displayed fine, i.e. no missing characters. If I attempt

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread Sebastien Bacher
could you attach an example to the bug? -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
Yes, here it is. Please note the missing characters in Your first name. It shows as Your rst name. There also, other examples of this same problem in other places on the form. Thanks. ** Attachment added: Virginia Department of Taxation form 760 year 2007.

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
** Attachment added: 760.ps http://launchpadlibrarian.net/13137325/760.ps -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
H. I hope you can view this attachment as a VDOT form !!! Looks like a script file when I open it in here. -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread Sebastien Bacher
could you attach the pdf having the issue rather? it's easier to have the example on launchpad that relying on some other website -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
Here is the downloaded version (PDF) of the form 760. However, please note understand that this downloadeded version/PDF does not have the missing characters. It is only when the file is attempted to be printed from the VDOT site that the characters are missing. Thanks. ** Attachment added:

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread Sebastien Bacher
do you mean that opening the example stored locally and printing works correctly? -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-05 Thread wpshooter
No. The PDF does not have the missing characters BUT if I attempt to print from that PDF file to a file or to a physical printer, then the resulting 760.ps file or paper output, DOES have the missing characters. Thanks. -- Evince/CUPS Could Not Print Tax Document

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-04 Thread wpshooter
I have tried to get the printing of this VDOT tax return form to print using both Adobe Reader for Linux version 7 and also 8. I have downloaded installed both versions of the Adobe Readers directly from Adobe's site and I have also tried downloading and installing it directly from the Adobe

[Bug 212017] Re: Evince/CUPS Could Not Print Tax Document

2008-04-04 Thread Greg Grossmeier
Confirmed in Gutsy, will try with Hardy later. ** Changed in: cupsys (Ubuntu) Sourcepackagename: None = cupsys Importance: Undecided = Medium Status: New = Confirmed -- Evince/CUPS Could Not Print Tax Document https://bugs.launchpad.net/bugs/212017 You received this bug notification