Being an opensource software developer, I can opine that not all
developers have time and will to deal with users' bugs. After all, it's
all about publishing source code you wrote for fun.
So you can hardly blame that users don't get guaranteed support for bugs
in the code base. Once again, I
I appreciate that. I'm trying not to blame the volunteer developers, but
I think it comes down to what Ubuntu aspires to be: a volunteer-only,
no-support, leave-users-alone distro, or a serious alternative to
Windows? We can't attract normal mom-and-pop users and in between all
the way from
** Description changed:
Symptom: The user is frustrated and is thinking of going back to Windows
Expected: The user is happy with Ubuntu and wants to keep using it
Prerequisites:
- User not expert at debugging Linux/Ubuntu
Steps to reproduce:
1. Install Ubuntu
2. Use Ubuntu
If you need garanteed support then have to pay for it
http://www.canonical.com/consumer-services/support
** Changed in: ubuntu
Status: New = Opinion
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Support is for when the user is at fault, not the software. We are
talking bugs here.
** Changed in: ubuntu
Status: Opinion = New
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https://bugs.launchpad.net/bugs/919740
Title:
** Package changed: ubuntu = launchpad
** Changed in: launchpad
Status: New = Opinion
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https://bugs.launchpad.net/bugs/919740
Title:
User is thinking of going back to Windows
** Project changed: launchpad = ubuntu
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https://bugs.launchpad.net/bugs/919740
Title:
User is thinking of going back to Windows
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Use it and learn everyday much more.
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** Changed in: ubuntu
Status: New = Invalid
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Please see comment #2 for a common manifestation of the bug: cynicism
towards the user.
I sure do learn every day, but it doesn't mean I can fix every single
one of the bugs I am experiencing. Cynicism just like this, towards
users that try to get stuff fixed, and ultimately make it better,
