Tried the cloud-init steps above on an instance and it worked; also
restarting a server fixed it, 'ua attach' reports as attached and 'ua
status' shows the enabled services.
I'll reach out to support to revoke the existing UA token.
Thanks for the help, this can be closed.
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How do I revoke the token? I never typed it in, the livepatch enable was
probably done as part of the "sudo ua attach $TOKEN" command, where I
used our token. I don't see any livepatch token in our Ubuntu Advantage
account, just for UA.
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Hope the long string after "Ran cmd: /snap/bin/canonical-livepatch
enable $LONG_STRING" in the log above is not sensitive, if it is can
someone please remove it? Just noticed it, sorry.
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h
I take that back, on to something else:
$ sudo ua detach
Detach will disable the following services:
esm-infra
livepatch
Are you sure? (y/N) y
Updating package lists
This machine is now detached.
$ sudo ua attach
Enabling default service esm-infra
Updating package lists
UA Infra: ESM ena
I installed cloud-init version 21.1-19-gbad84ad4-0ubuntu1~16.04.2 on all
the instances that had the issue, and things are now fine. No idea why
they were stuck with the old cloud-init version, I'll look into that.
Thanks for the help,
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These log files exist:
$ ll /var/log/cloud*
-rw-r--r-- 1 syslog adm 379779 May 12 03:01 /var/log/cloud-init.log
-rw-r--r-- 1 root root 65452 May 12 03:01 /var/log/cloud-init-output.log
They're filled with "IsADirectoryError: [Errno 21] Is a directory:
'/var/lib/cloud/instance'", I can attach
There's no collect-logs for the installed cloud-init version:
$ cloud-init collect-logs
usage: cloud-init [-h] [--version] [--file FILES] [--debug] [--force]
{init,modules,query,single,dhclient-hook} ...
cloud-init: error: invalid choice: 'collect-logs
More info, instance is an empty directory, and there's instances too,
with the subdirs below:
$ ls -al /var/lib/cloud
total 36
drwxr-xr-x 9 root root 4096 Feb 12 2017 .
drwxr-xr-x 52 root root 4096 May 3 23:46 ..
drwxr-xr-x 2 root root 4096 May 14 2019 data
drwxr-xr-x 2 root root 4096 Oct 14
$ cat /var/lib/cloud/data/result.json
{
"v1": {
"datasource": null,
"errors": [
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/lib/cloud/instance'",
"[Errno 21] Is a directory: '/var/
I uploaded it to this Gist:
https://gist.githubusercontent.com/atrepca/dede1e2f4b894a444d6ac0f0abeaf5dd/raw/e5877b08940773e01e5ef93596f31ede49cb69e0
/ubuntu-advantage.log
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https://bugs.lau
Trying again...
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https://bugs.launchpad.net/bugs/1927029
Title:
ua attach command fails
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-a
I can't seem to be able to attach, ok to post the full log here? It's
1342 lines.
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https://bugs.launchpad.net/bugs/1927029
Title:
ua attach command fails
To manage notifications about
Attaching the full ubuntu-advantage.log file too.
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Title:
ua attach command fails
To manage notifications about this bug go to:
https://bugs.lau
snap --version:
$ snap --version
snap2.49.2
snapd 2.49.2
series 16
ubuntu 16.04
kernel 4.4.0-145-generic
Tried the steps here:
$ sudo ua disable livepatch
Livepatch is not currently enabled
See: sudo ua status
Unexpected error(s)
1. Correct. It's 10 EC2 instances of different types, and using a few different
Xenial AMIs:
- ami-e1fe2281 20160921
- ami-a9d276c9 20161020
- ami-7ac6491a 20170307
To make it more confusing, other instances using these same AMIs are
fine.
2. It was installed following the steps here:
https://d
dmesg has a ton of audit messages, no errors of any kind.
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Title:
ua attach command fails
To manage notifications about this bug go to:
https://
snap info canonical-livepatch:
$ snap info canonical-livepatch
name: canonical-livepatch
summary: Canonical Livepatch Client
publisher: Canonical✓
store-url: https://snapcraft.io/canonical-livepatch
contact: sn...@canonical.com
license: unset
description: |
This is happening with more than one instance, it's 10+ 16.04 servers
that were all launched around the same time. I'm running the Ansible
code again to get an exact count, and look for any similarities.
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> Is this a persistent issue or does it eventually resolve with retries?
Persistent issue, doesn't go away.
> Did this happen early in the machine uptime, perhaps in cloud-init?
This is not during the boot process, the instance has been up for a
while, I just installed ubuntu-advantage-tools and
$ sudo ua enable livepatch
One moment, checking your subscription first
Unable to configure Livepatch: Failed running command
'/snap/bin/canonical-livepatch config
remote-server=https://livepatch.canonical.com' [exit(1)]. Message: 2021/05/04
15:18:29 error executing config: Livepatchd error: Cou
$ sudo snap logs canonical-livepatch.canonical-livepatchd
2021-05-03T23:52:02Z canonical-livepatch.canonical-livepatchd[8596]: 2021/05/03
23:52:02 Couldn't setup system logger.
2021-05-03T23:52:02Z systemd[1]:
snap.canonical-livepatch.canonical-livepatchd.service: Main process exited,
code=exite
Public bug reported:
ua attach command fails with:
$ sudo ua attach $TOKEN
Enabling default service esm-infra
Updating package lists
UA Infra: ESM enabled
A reboot is required to complete install.
Enabling default service livepatch
Unable to configure Livepatch: Failed running command
'/snap/bin
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