[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
Based on the suggestions in the above, wrote up some additional steps for newbies like me: https://www.reddit.com/r/Dell/comments/n27cbr/audio_on_ubuntu_2104_on_dell_latitude_9510/ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
Update: appears to be a kernel bug now https://blog.fts.scot/2020/07/04/dell-xps-2020-how-to-get-audio-working- on-linux/ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
Update: still affects 21.04 and the above Reddit solution no longer works for me -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
Awesome, that worked for me too! Thanks! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
New demsg after new kernel install harrison@lassen:~$ uname -r 5.6.0-1028-oem ** Attachment added: "demsg2.txt" https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+attachment/5411841/+files/demsg2.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
New pactl list after new kernel install harrison@lassen:~$ uname -r 5.6.0-1028-oem (lspci has same output) ** Attachment added: "pactl_list2.txt" https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+attachment/5411842/+files/pactl_list2.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
There seems be a patch on here: https://git.kernel.org/pub/scm/linux/kernel/git/tiwai/sound.git/commit/?h=for-linus=83629532ce45ef9df1f297b419b9ea112045685d for kernel version 5.4-rc2, so this sound card is theoretically supported, if I am understanding this correctly. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
I installed linux-oem-20.04 and also turned on focal-proposed updates and did apt-get update && apt-get upgrade. Though -- this was only enough to get it to recognize the speaker. The pitch/video speed is still wrong, so it's not really quite usable. I should correct something I said earlier: video playback is just too fast across the board, e.g. on Youtube it's playing at maybe double the speed and the pitch is high. However, even when I slow the playback speed down to normal (by selecting 0.5x speed) the pitch is *still* too high. I suspect the wrong driver is being used for the sound card. It is still detecting "00:1f.3 Multimedia audio controller: Intel Corporation Device 02c8" instead of the Realtek card. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510 (Realtek ALC711)
Update: I was able to get the speakers to make sound by installing linux-oem and by allowing updates from focal-proposed. As expected, alsamixer now shows a lot of options. There are still a few issues: 1) The audio is stuttery, most playback is too fast (e.g. YouTube or MP3s), and other playback doesn't work at all (e.g. Zoom). 2) The microphone is not detected. Further, lspci still doesn't show the Realtek card. ** Summary changed: - Sound card not detected on Dell Latitude 9510 + Sound card not detected on Dell Latitude 9510 (Realtek ALC711) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 (Realtek ALC711) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510
** Description changed: - I am running Ubuntu 20.04.01 LTS, kernel (linux-image-generic) version - 5.4.0.47.50. + I am running Ubuntu 20.04.01 LTS, kernel version 5.6.0-1027-oem (checked + via uname -r). - I believe my sound card is not being detected by Ubuntu. I checked the - serial number and via BIOS (which I've upgraded to the latest version) - according to the specs (https://topics- - cdn.dell.com/pdf/latitude-15-9510-2-in-1-laptop_owners-manual5_en- - us.pdf) the sound controller/speaker should be Realtek ALC711-CG / - Realtek ALC1309D. + + I believe my sound card is not being detected by Ubuntu. I checked the serial number and via BIOS (which I've upgraded to the latest version) according to the specs (https://topics-cdn.dell.com/pdf/latitude-15-9510-2-in-1-laptop_owners-manual5_en-us.pdf) the sound controller/speaker should be Realtek ALC711-CG / Realtek ALC1309D. However, when I run lspci only the following device appears: 00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:02c8] In alsamixer, only the HDMI port appears. - alsa-info output: http://alsa- project.org/db/?f=f2b70f6eb1a237378bf563cacb6f192ce0a677c3 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] [NEW] Sound card not detected on Dell Latitude 9510
Public bug reported: I am running Ubuntu 20.04.01 LTS, kernel (linux-image-generic) version 5.4.0.47.50. I believe my sound card is not being detected by Ubuntu. I checked the serial number and via BIOS (which I've upgraded to the latest version) according to the specs (https://topics- cdn.dell.com/pdf/latitude-15-9510-2-in-1-laptop_owners-manual5_en- us.pdf) the sound controller/speaker should be Realtek ALC711-CG / Realtek ALC1309D. However, when I run lspci only the following device appears: 00:1f.3 Multimedia audio controller [0401]: Intel Corporation Device [8086:02c8] In alsamixer, only the HDMI port appears. alsa-info output: http://alsa- project.org/db/?f=f2b70f6eb1a237378bf563cacb6f192ce0a677c3 ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Attachment added: "lspci.txt" https://bugs.launchpad.net/bugs/1895422/+attachment/5410261/+files/lspci.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510
** Attachment added: "demsg.txt" https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+attachment/5410262/+files/demsg.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1895422] Re: Sound card not detected on Dell Latitude 9510
** Attachment added: "pactl_list.txt" https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+attachment/5410263/+files/pactl_list.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1895422 Title: Sound card not detected on Dell Latitude 9510 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1895422/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
