Public bug reported:
I was installing updates via the Ubuntu Software app rather than using
apt-get. The app just hung (was left for over 10 minutes with only 3
updates to install) so I restarted Ubuntu and received this notification
about a system error.
ProblemType: Package
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-83-generic (not installed)
ProcVersionSignature: Ubuntu 4.4.0-81.104-generic 4.4.67
Uname: Linux 4.4.0-81-generic x86_64
NonfreeKernelModules: prl_fs_freeze prl_fs prl_eth prl_tg
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: lightdm 1911 F.... pulseaudio
parallels 2524 F.... pulseaudio
Date: Tue Jul 4 01:05:37 2017
ErrorMessage: subprocess new pre-installation script returned error exit status
128
HibernationDevice: RESUME=UUID=3274c4aa-8891-4205-8433-3d67d56ccc59
InstallationDate: Installed on 2017-01-11 (173 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
IwConfig:
lo no wireless extensions.
enp0s5 no wireless extensions.
lxcbr0 no wireless extensions.
MachineType: Parallels Software International Inc. Parallels Virtual Platform
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-81-generic
root=UUID=58cb750f-9189-4d46-abec-3ca85115cadd ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-36ubuntu3.11
RfKill:
SourcePackage: linux
Title: package linux-image-4.4.0-83-generic (not installed) failed to
install/upgrade: subprocess new pre-installation script returned error exit
status 128
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/03/2017
dmi.bios.vendor: Parallels Software International Inc.
dmi.bios.version: 12.2.0 (41591)
dmi.board.name: Parallels Virtual Platform
dmi.board.vendor: Parallels Software International Inc.
dmi.board.version: None
dmi.chassis.type: 10
dmi.chassis.vendor: Parallels Software International Inc.
dmi.modalias:
dmi:bvnParallelsSoftwareInternationalInc.:bvr12.2.0(41591):bd04/03/2017:svnParallelsSoftwareInternationalInc.:pnParallelsVirtualPlatform:pvrNone:rvnParallelsSoftwareInternationalInc.:rnParallelsVirtualPlatform:rvrNone:cvnParallelsSoftwareInternationalInc.:ct10:cvr:
dmi.product.name: Parallels Virtual Platform
dmi.product.version: None
dmi.sys.vendor: Parallels Software International Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-package need-duplicate-check xenial
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Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/1702196
Title:
package linux-image-4.4.0-83-generic (not installed) failed to
install/upgrade: subprocess new pre-installation script returned error
exit status 128
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