I don't think that switching to Intel graphics can be called a fix (even
a temporary one) and isn't available for owners of many laptops that do
not support nVIDIA Optimus. You are simply disabling the nVIDIA card
this way and with it, all the advantages that it brings (higher graphics
That's right, my comment was too enthusiastic. However, while we wait
for the real solution, I think that Sebastien's suggestion could be
included in bug description. It may help many (desperate) users who just
need a system working decently and who are switching to different
operating systems
The bug, for me, is fairly easy to reproduce. The trick is to be actually using
the device, by that I mean touchpad, for a while. In fact, I've set up a script
to search my xorg log in regular intervals for the messages that occur on VT
switches, which I only do when it freezes, and made it
The description by Nicolas F (#123), in particular regarding the wacon
tablet and the touchpad, corresponds exactly to my woes with this bug.
I use the wacon tablet to work with Darktable and I have a Logitech
DiNovo wireless keyboard, which incorporates a touchpad. However, I also
have a Asus
I confirm the freeze when using the touchpad and the nVidia GPU on my
nVidia Optimus laptop (specifications below). I thus went to nvidia-
settings and selected Intel (Power Saving Mode) in the PRIME
Profiles. Now, prime-select query prints intel, the bug does not
bother me any more, and the
Having similary(same?) issue with Trusty and 3.16 kernel on ASUS N550JK
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1371401
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Title:
Great. If that's true the question is which package fixes the bug.
Since NVIDIA was able to reproduce this issue a while ago, any news on
this or any hint which package is actually causing the bug?
It does not look like it is nvidia-prime according to the changelog.
It is just kind of
It's unlikely to be due a change in the NVIDIA driver, since we (NVIDIA)
have not yet identified a root cause for the touchpad freeze.
As this problem is highly sporadic, and can take several hours in some
cases to reproduce, if it reproduces at all, we should probably wait for
more confirmations
Highly sporadic? I beg to differ. It can be reproduced easily after
switching to the nVIDIA card and if you want to accelerate the rate at
which it manifests, just play some Civilization V :) Still - I am very
happy to hear that nVIDIA is watching the bug somewhat, hopefully the
solution will be
I have no problems when using Nouveau or Bumblebee by the way.
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications about
Ok, THAT is interesting. Maybe it is just a coincidence that you mention
Civilization V but this was also when I encountered the bug for the
first time. Since than it has also occurred when NOT playing that game
but it was the first time.
On my system (Acer Aspire 5750G) the problem is also not
I too had this Problem, I know no-longer do. It seems that a recent upgrade has
fixed the problem...
I'm on utopic.
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Title:
Why was this marked as Fix Released? I don't see any commits in the
kernel source tree log of the elantech driver that point towards it
being fixed, and the latest nvidia driver didn't fix it either. As far
as I'm aware, this is still unresolved.
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** Changed in: nvidia-prime (Ubuntu)
Status: Fix Released = Triaged
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Title:
[nvidia-prime]Freeze while using touchpad
To manage
I have the same issue on a Dell XPS L502X with GT 525M running 14.04 LTS.
I have done the thing in #18 as I didn't know about the two finger scrolling
anyway!
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Anyh chance to get the fixed nvidia-prime package ASAP?
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Title:
[nvidia-prime]Freeze while using touchpad
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Same issue ion my laptop Samsung NP300E5A-S0AIT with Optimus.
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Title:
[nvidia-prime]Freeze while using touchpad
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** Changed in: nvidia-prime (Ubuntu)
Status: Triaged = Fix Released
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Title:
[nvidia-prime]Freeze while using touchpad
To manage
Same here. I have a lenovo z500 with nvidia optimus 645M. I noticed that
freezes occur often while streaming videos.
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Title:
Same here.
ASUS G750JM
GeForce GTX 860M
Ubuntu 14.04.1
NVIDIA binary driver version 340.32
Mouse pointer freezes spontaneously even if usb mouse attached.
:-(
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Same issue here on a Lenovo T520, NVIDIA 331 Drivers, Ubuntu 14.04
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications
Keyboard and touchpad is hanging.
Only what I can to do is to sleep computer if I don't have USB-mouse
(power button only works and USB-mouse).
Nvidia drivers version: 304.117
Grph: geforce gt 240m
kernel: 3.2.0-4
Critical annoying.
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I am using the graphic card NVidia Geforce 720M and using ubuntu 14.04.1
trusty.
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Title:
[nvidia-prime]Freeze while using touchpad
To manage
** Changed in: nvidia-graphics-drivers-343 (Ubuntu)
Importance: Undecided = Critical
** Changed in: nvidia-graphics-drivers-343 (Ubuntu)
Status: Confirmed = Triaged
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...@bugs.launchpad.net]
Received: Thursday, 14 Aug 2014, 11:52PM
To: Rajagopal TS [r...@nvidia.com]
Subject: [Bug 1220426] Re: [nvidia-prime]Freeze while using touchpad
Sorry. I withdraw my previous comment. _The minute_ after I commented, I
got a freeze when my pointer hit a random blank spot in a pure text
webpage
SOrry, I had 3 days away, I will try and do this today. Need to update
drivers first..
2014-08-14 6:43 GMT+02:00 Szgalweb 1220...@bugs.launchpad.net:
I uplodaded my /var/log folder. No, I don't care about sensitive
information, as this is a new and personal-purpose laptop.
** Attachment
Some more log files. The dmesg contains some info by me(time of freeze),
you can grep them using grep HUMANINFO ./dmesgoutput. X server
loglevel was set to 255.
** Attachment added: dmesg, /var/log folder, nvidia bug report script output
No luck, issue is back. It happend after the system was running for
about 5 to 6 h. I wasn't actually using it all the time but when it
froze I was just surfing the web with Firefox. No USB devices were
connected. I am also using Intel Graphics Driver Installer with current
drivers.
I am
** Attachment added: dmesg
https://bugs.launchpad.net/ubuntu/+source/nvidia-prime/+bug/1220426/+attachment/4177518/+files/dmesg
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Title:
Is it possible that it only _seems_ to be touchpad related? I have
noticed freezing in conditions that would normally cause the item I'm
hovering over to change to produce graphical feedback, such as
highlighting an icon in the unity launcher, a menu, etc. It's not
consistently reproducible, but I
Sorry. I withdraw my previous comment. _The minute_ after I commented, I
got a freeze when my pointer hit a random blank spot in a pure text
webpage.
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I have an Acer Aspire v3-472g-514h with an nVidia GeForce 840M GPU. I
increased my loglevel to 6 and ran the script after the freeze. It
happened at 2014 Aug. 14th, at 00:08. You can find nvidia-bug-report in
attachment.?field.comment=I have an Acer Aspire v3-472g-514h with an
nVidia GeForce 840M
Hi All,
I had this issue on a Acer Aspire 5750G. Today I updated my system with
the latest NVIDIA driver 343 from the xorg-edgers repository. Because
Ubuntu would not let me login (black screen after entering password in
lightdm) after the update and command line switching did also not work I
I uplodaded my /var/log folder. No, I don't care about sensitive
information, as this is a new and personal-purpose laptop.
** Attachment added: My entire /var/log folder
https://bugs.launchpad.net/ubuntu/+source/nvidia-prime/+bug/1220426/+attachment/4177148/+files/varlogfolder.tar.gz
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** Also affects: nvidia-graphics-drivers-343 (Ubuntu)
Importance: Undecided
Status: New
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Title:
[nvidia-prime]Freeze while using
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: nvidia-graphics-drivers-343 (Ubuntu)
Status: New = Confirmed
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Hi All,
Any update on above request?
In our end we are trying to reproduce this issue on below Notebooks. No
luck so far.
1) Aspire V3-571G
2) Dell AW M17xR4
3) ASUS G750JM
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Found a fix:
On ubuntu...
1. Go to System Settings
2. Click Mouse and Touchpad
3. Go to touchpad
4. uncheck disable touchpad while typing and enable mouseclicks with
touchpad
Hope you don't care about those features
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Hi Shamila,
Thanks for the bug report. Could you please help to share your observation with
331.89 or latest drivers?
Here the link for 340.24_x86_64 [long live branch]
Hello Raja,
needed sleep. Okay I did:
New install of Ubuntu 14.04
package updates + additional software (Nvidia 331.38 fom nvidia(Proprietary,
tested)
reboot
now whenever I leave the touchpad enabled (FN+F12 on Mx17) and use it, i
get random freezes whenever i actually move using the touchpad.
]
Received: Saturday, 09 Aug 2014, 12:21PM
To: Rajagopal TS [r...@nvidia.com]
Subject: [Bug 1220426] Re: [nvidia-prime]Freeze while using touchpad
Hello Raja,
needed sleep. Okay I did:
New install of Ubuntu 14.04
package updates + additional software (Nvidia 331.38 fom nvidia(Proprietary,
tested
Hi,
as a side note, it is happening much less with the usb mouse plugged in
even when i use the T-Pad. If I remove the external mouse and continue
using T-Pad then it takes around 5 clicks.
I'll add my dmesg log as next post
Sorry I am kinda new to Linux, takes me a while to figure out what you
DMESG log
** Attachment added: dmesg
https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-319/+bug/1220426/+attachment/4173252/+files/dmesg
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My output log:
- dmesg -T -l err,crit,alert,emerg
[Sáb Ago 9 10:36:23 2014] vgaarb: this pci device is not a vga device
[Sáb Ago 9 10:36:24 2014] vgaarb: this pci device is not a vga device
[Sáb Ago 9 10:36:28 2014] dpm_run_callback(): pnp_bus_resume+0x0/0xa0 returns
-19
[Sáb Ago 9 10:36:28
Hi,
Some issue in clevo W355SSQ
- Ubuntu 14.04.1 (last update)
- nvidia GTX 860M
- nvidia driver version 340.24 (last version)
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Title:
Here is the output of nvidia-bug-report, as Raja requested.
** Attachment added: nvidia-bug-report.log.gz
https://bugs.launchpad.net/ubuntu/+source/nvidia-prime/+bug/1220426/+attachment/4173266/+files/nvidia-bug-report.log.gz
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Hi Carlos,
Can you please share the steps which you followed to trigger this issue?
Hi Darren,
Sorry, I was tried your steps at my end. But no luck. I didn't observed
any hung after 20 to 30 clicks on touchpad.
Will keep on try at our end to reproduce this issue.
Hi All,
Please help to share
Hi Raja,
You don't actually need to click or tap the touchpad. Just use it like you
would do in normal use.
After a random amount of time (30 sec to 3 hours or more), it WILL hang, i can
assure you. Freeze will happen while you move your finger on the touchpad.
This is hard to reproduce in a
I can only concur with Loris. it's not clicking that causes the problem.
What I have however noticed is that also my normal mouse hangs up for a
fraction of a second and then recovers and moves on.
maybe it isn't just T-Pad. or maybe I am getting paranoid..
Also, for the first time since
I have the same problem but on Linux Mint 17 Cinnamon
Here' s my System details
inix -Fxz
System:
Host: shamila-V3-571G Kernel: 3.13.0-24-generic x86_64 (64 bit, gcc: 4.8.2)
Desktop:
Gnome Distro: Linux Mint 17 Qiana
Machine:
System: Acer product: Aspire V3-571G version: V2.21
Mobo:
In addition to #91 see the nvidia bug report log.
It happens when using the touchpad normally after few minutes. The
freeze does not happen when the USB mouse is attached, even when the
touchpad is active and used.
VT switch unfreezes the system but usually happens again in a few
minutes.
**
Hi All,
This is Raja from NVIDIA-Linux support team.
Can someone share the exact repro steps to reproduce this issue?
Also, Please do share the nvidia-bug report by triggering the nvidia-
bug-report.sh from root user.
Here the notebook list, what we grep from this thread. Will try on one
of
Raja, you can also add Dell Vostro 3300 to this list.
On Fri, Aug 8, 2014 at 7:01 AM, Raja r...@nvidia.com wrote:
Hi All,
This is Raja from NVIDIA-Linux support team.
Can someone share the exact repro steps to reproduce this issue?
Also, Please do share the nvidia-bug report by
Raja, the steps to reproduce:
1. Use of the laptop in your post and install Ubuntu.
2. Install the proprietary NVIDIA driver.
3. Switch to using the NVIDIA card using nvidia-settings.
4. Use the touchpad for a while.
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Thanks Michael,
Could you please run the nvidia-bug report by triggering the nvidia-bug-
report.sh from root user and share the same here?
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Hi,
just finished installing ubuntu 14.04 on my alienware mx17r3 with gt540
(Nvidia 331,38) and intel card. exactly the same problem. ctrl alt f1/f7
repairs it. but it's annoying.
also only seems to happen when using touchpad, external mouse or
keyboard jumping and everything is fine
Made and
Sorry, GT460M not GT540; Sorry it's been a long day
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications about this bug go
Raja, please add the Dell L702X to the list. Ironically, the bug was
triggered whilst I was trying to write this comment.
NVIDIA Drivers 331.38, Ubuntu 14.04 x64, Geforce GT 555M.
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Message-
From: Darren Wright [prostetnic...@gmail.com]
Received: Saturday, 09 Aug 2014, 3:51AM
To: Rajagopal TS [r...@nvidia.com]
Subject: [Bug 1220426] Re: [nvidia-prime]Freeze while using touchpad
Sorry, GT460M not GT540; Sorry it's been a long day
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dont go back to Nouveau driver, just press ctrl + alt + F1 and ctrl +
alt + F7/F8 for the system work again. You wont sacrifice mouse scroll
or graphics this way.
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and thanks #68
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications about this bug go to:
same issue on my Asus n46vm with Linux Mint 17 3.13.0-24-generic
NVIDIA Corporation GF108M [GeForce GT 630M]
nvidia drivers: 331.38.0ubuntu7 and updates
it only froze when i was using some web browser like firefox or chromium
i had to go back to the Nouveau driver
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Same problem on Nvidia GT 740 (ASUS X75V), using the 331.38 drivers.
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications
** Changed in: nvidia-graphics-drivers-319 (Ubuntu)
Status: Confirmed = Triaged
** Changed in: nvidia-graphics-drivers-331 (Ubuntu)
Status: Confirmed = Triaged
** Changed in: nvidia-prime (Ubuntu)
Status: Opinion = Triaged
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I did the #18 solution. Now I want to revert back the changes to use the
touchpad features. How to do that ?
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Title:
[nvidia-prime]Freeze while
To revert from #18 solution delete /etc/modprobe.d/psmouse.conf file
with:
sudo rm /etc/modprobe.d/psmouse.conf
and reboot notebook or reload psmouse driver with
sudo modprobe -r psmouse sudo modprobe psmouse
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Nvidia GTX 850M (Asus N550JK), using the 340 drivers and still having
this issue.
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Title:
[nvidia-prime]Freeze while using touchpad
To manage
Issue not resolved however I did test for a very considerable period of
time before the issue surfaced. The issue seems to be greatly reduced
but not removed.
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Nvidia GeForce GT 650M, Samsung Chronos 17 laptop.
Problem still occurs on 331.89 just as frequently as previous driver.
Note to self, avoid Nvidia GPUs for future laptops.
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Issue still occurs with driver 331.89 released on 1st July. It seems to
be less frequent.
NVidia Driver Version: 331.89
NVidia GK107M [GeForce GT 750M]
Ubuntu 14.04
Linux 3.13.0-30-generic
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I still have issues with the new driver 331.89. Not fixed yet.
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications about
The latest driver from nvidia which seems to be the superset of supported
drivers as 331.89 is 340.24.
Using this new driver I have not yet had a freeze. Will follow up tonight if
issue is resolved.
Install from this source: http://linuxg.net/how-to-install-the-
Hi,
Has anyone tried the new release of the nvidia drivers? There's no clear point
about this bug in the changelog.
I'm waiting for the xorg edgers release to install because this bug affects my
working laptop
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Same problem. Using kubuntu 14.04, Nvidia GeForce GT 650M. Screen
freezes frequently using the trackpad. Using Ctr-Alt-f6 and then Ctr-
Alt-f7 fixes the freeze.
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Same problem:
ETPS/2 Elantech Touchpad
Laptop: MSI CX61 2PC
Graphics Card: NVIDIA® GeForce® 620M
Ubuntu 14.04
331.79 driver (instaled via xorg edgers ppa)
I wish the 331 july release could solve the problem...
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I emailed nvidia and got this answer
Hi Sven,
Your issue was just referred to me.
This problem has already been reported to Engineering and will be fixed
in the next 331* driver which is currently planned for early July.
Let me know if any more questions.
Best regards,
Mike
NVIDIA Customer
Same problem here.
NVidia proprietary driver 337.25
HP ENVY TS 15 Notebook PC
NVIDIA Corporation GK107M [GeForce GT 750M]
Ubuntu 14.04
3.13.0-29-generic
Can recover by closing reopening lid to suspend resume.
There is evidence that the system was partially responsive, although
visibly
Also effects my system, can be very annoying.
ASUS G750JM
NVidia GeForce GTX 860M
Happens using drivers 331.79, and 331.67.
I might try the Beta Drivers from NVidia's site.
VT switch only workaround so far.
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Have this issue with Toshiba Satellite S55 -- however, I am relatively
certain that it has something to do with a integral touchpad-disable
spot/button on the touchpad ( on my device in the upper left corner and
marked with a glyph of a touchpad with a crossed circle over it ).
Problem did not
Same issue here.
Laptop: Clevo W230ST (GTX 765M)
Driver version: 337.12
I'm running Arch but since it's an upstream issue I cant report it on
their bug tracker. Had a look in the Nvidia forums but couldn't find
the post Loris Zinsou (the-lz-himself) referred to. Anyone else know if
Nvidia is
Found the thread:
https://devtalk.nvidia.com/default/topic/595378/linux/ubuntu-13-10
-nvidia-prime-suspend-resume-bug-touchpad-bug/2/?offset=22#4225154
Looks like Nvidia have field a bug (#1431527). I suggest everyone here
post to that thread and submit a bug report at http://nvidia-
Same issue here
Laptop: Toshiba Satellite S50-A
Graphics Card: NVIDIA® GeForce® 710M
Driver: tried both Nvidia 331.38 and open source. no difference
doesn't happen when using usb mouse.
it also happens when waking up from suspend mode. can't use VT switching
method then, unless i log in.
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Same issue here. Asus N550JK (Nvidia GTX 850m)
nvidia-331
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications about this
Similar experience here. Ubuntu 14.04 64bit running on DELL M3800
laptop. Random freezes when using touchpad. I have Nvidia driver 331.38.
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Title:
...and I want to add to my previous comment that, as previously
reported, switching to console and back again unfreezes the system.
(ctrl+alt+(fn)+F1 and ctrl+alt+(fn)+F7)
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** Changed in: nvidia-graphics-drivers-331 (Ubuntu)
Importance: Undecided = Critical
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Title:
[nvidia-prime]Freeze while using touchpad
To
Same bug on Acer E1-570G, optimus nvidia 740M+intel integrated, with
nvidia-331.38 driver and nvidia-prime, ETPS/2 Elantech touchpad.
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Same problem with Asus k53s. Very anoying !
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Title:
[nvidia-prime]Freeze while using touchpad
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Same here on a thinkpad T430 with an NVIDIA NVS 5400M.
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Title:
[nvidia-prime]Freeze while using touchpad
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Same problem:
ASUS N56JR
Ubuntu 14.04 AMD64
NVIDIA GeForce GTX 760M
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Title:
[nvidia-prime]Freeze while using touchpad
To manage notifications
Same problem over here, using Ubuntu 14.04, nvidia 331.67 and a touchpad
on a Lenovo Ideapad U410. When using the Intel graphics nothing happens,
but when using nvidia graphics the screen freezes, only when the
touchpad is used. When using a mouse nvidia graphics can be used without
a freeze.
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Same problem here with Ubuntu 14.04 AMD64 on an Acer V3-571G with an Intel HD
4000 and an NVIDIA GT630M.
After VT-switching back and forth most of my screen stays black until its
content gets updated. Flash videos don't update until I refresh the page. The
flash thing also happens when just
Same problem here:
ASUS K53SC
GeForce GT 520MX/PCIe/SSE2 = Nvidia-331.38
Ubuntu 14.04 AMD64
synaptics: ETPS/2 Elantech Touchpad
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Title:
same problem, i have Packard Bell EASYNOTE ENTV 11, ubuntu 14.04,
ETPS/2 Elantech Touchpad, nvidia-graphics-drivers-331, nvidia-prime
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https://bugs.launchpad.net/bugs/1220426
Title:
I have the same problem on ubuntu 14.04 with elan touchpad. I use a
optimus laptop with nvidia 640m gpu and intel gpu. Using the touchpad
causes ubuntu to freeze, and it is possible to unfreeze going to and
from a virtual console. I am using nvidia 331 and prime.
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Indeed, it renders the touchpad functionality useless. Is there at least a way
to disable the touchpad
(now in mouse mode) during typing?
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https://bugs.launchpad.net/bugs/1220426
Title:
I can confirm that since following comment #18, which is around 6 hours of use,
I haven't had any screen freezes anymore. Thanks for that!
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https://bugs.launchpad.net/bugs/1220426
Title:
@up: Definitely, following comment #18 makes the screen freezes stop. So
does not touching the touchpad at all. Unluckily, neither of those two
options lets you use the actual touchpad features like multitouch
gestures (e.g. two-finger scrolling).
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Having what closely looks like this bug with 14.04 LTS and Nvidia
610M+Inter HD4000 combo in a asus K55VD laptop. I can confirm switching
VT as a working workaround. Also using an Elantech Touchpad.
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Seems a bug with synaptics: ETPS/2 Elantech Touchpad , not Nvidia.
I remove Nvidia drivers and use Xorg default driver. Same problem, randomly
system freeze.
A solution will be nice because this problem touch lot of users.
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