** Tags added: cscc
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
16.04.1/16.10/17.04)
To manage notifications about this bug
New BIOS 312 update is available here for Asus G752VS notebook:
https://www.asus.com/us/Laptops/ROG-G752VS/HelpDesk_Download/
(driver & tools / Please select your CPU "G752VS" / Please select OS / Others -
otherwise you wan't see the new BIOS Update. In other words, click on "Driver &
Tools" and
I suggest you to try to ask for help on ASUS Forum:
https://rog.asus.com/forum/
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
PLEASE HELP ME HOW TO REVERT THIS
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
16.04.1/16.10/17.04)
To manage notifications
this guide killed my touchpad on fx553vd. dont know what to do now
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
After 2 years of waiting for the official solution, hope is lost.
Today I deleted everything in my machine and installed Windows 10. After that I
installed the suspicious firmware upgrade from the Asus forum:
Tested before 5 minutes:
*
Fedora 29 Atomic Workstation beta:
pre-installation setup fully activates the touchpad.
*
Live USB - Ubuntu 18.10 beta:
touchpad completely dead.
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Hi all,
We're moving in the right direction :)
I was advised by Linux kernel developer Hans de Goede of the following:
https://bugzilla.redhat.com/show_bug.cgi?id=1543769#c112
- open a new bug against the kernel component;
- attach both dmesg output from the atomic 28 anaconda installer
Hello Daniel,
in my opinion, with your finding regarding the Anaconda pre-installation setup
of Fedora 28 Atomic Workstation and "ELAN1203:00 04F3:3043" touchpad - we are
very close to final, definitive solution for our annoying problem.
I have just asked for help at the link that you suggested.
Hiya Aljosa,
I haven‘t figured out how to open a terminal or switch to a parallel session
while in Anaconda, so I can‘t poll the hardware. Having said that, I‘m trying
to find out how to contact the Anaconda devs because this is the first time
ever that the touchpad is working. If you start any
Compared to other Linux distros, Fedora 28 Atomic Workstation kills our
"ELAN1203:00 04F3:3043" touchpad too. After one year and a half, the good news
is that Daniel reported that the Anaconda setup of Fedora 28 Atomic Workstation
fully activates "ELAN1203:00 04F3:3043" touchpad!
I couldn't
Hello Daniel,
thank you for your finding.
I think it would be of great help if you can write here the results of
executing, before Fedora installation, some or all diagnostic commands
mentioned in this bug report. Hopefully, in this way we can finally find in
what difference lies our problem :)
Hi everyone,
I also have an Asus ROG G752-VS with the same dead Elantech touchpad you have.
But I got it to work, briefly:
The Anaconda setup of Fedora 28 Atomic Workstation
(https://torrent.fedoraproject.org/torrents/Fedora-AtomicWorkstation-ostree-x86_64-28.torrent)
fully activates the
Received Tue, Apr 17, 2018 from Asus Support:
Dear Asus Valued Customer,
Regarding the below described case, we kindly inform you that the responsible
department of our HQ is informed about this issue and currently examining the
possibility of a new BIOS release update.
Furthermore, we would
10.04.2018 - emailed message to Asus Customer Service
Dear Asus Customer Service,
I would like to be informed about two most imporant things regarding my Asus
G752VS laptop:
1)
will Asus release anytime soon the new BIOS update containing Meltdown and
Spectre fixes?
2)
will this new BIOS
(fail post)
Then
# sudo systemctl enable enable-touchpad
Verify that everything is okay with
# sudo systemctl status enable-touchpad
There is also a patch on the forum ROG seem to corrects the pad
problems, personally I do not recommend this solution, the tool is not
open source and the author
I will inform them asap ;)
You've to be sudoer, type "sudo su" before
Persistent script :
sudo nano /etc/systemd/system/enable-touchpad.service
---
[Unit]
Description=Enable Touchpad
[Service]
ExecStart=/opt/bin/enable-touchpad
[Install]
WantedBy=multi-user.target
sudo nano
Hello Clément, can you please inform developers about your finding:
https://www.spinics.net/lists/linux-input/msg51188.html
I've tried in Solus to execute the suggested commands, but have a
problem with permissions - any idea?
me@user ~ $ cd /sys/bus/hid/drivers/hid-multitouch
me@user
Partial solution found !
After three months of research, I came by chance on this website :
https://hive.blasux.ru/u/Stiletto/G752
# cd /sys/bus/hid/drivers/hid-multitouch
# ls
0018:04F3:3043.0007 bind module new_id uevent unbind
# echo "0018:04F3:3043.0007" > unbind
# echo 0018 04F3 3043 0013 >
Hi all.
I'm a noob in Linux and sorry for my very bad english. I have a G752VM (not VS)
but got same problem with same Touchpad (ELAN1203).
I noticed there is something weird. I use Ubuntu 16.04 LTS installed and
Touchpad doesn't work at all. BUT... if I start my G752VM with a LiveUSB key
Hi all,
hopefully there's a solution for problematic DMESG lines regarding "(NULL
device *): hwmon_device_register() is deprecated."
Paul Marques Mota has written a patch (comment nr. 2 and nr. 3)
https://bugzilla.kernel.org/show_bug.cgi?id=195843
Unfortunately, I'm not capable to apply it by
24.11.2017
Dear Asus Customer Service,
attached please find the screenshot of today's situation at the ASUS Republic
of Gamers Official Forum: one after another, there are 3 different topics
regarding Asus G752VS - ELAN touchpad problems.
Now there are even more people who reported that the
I've tried to run attached firmware patch on Win10, it fixed problem on
Ubuntu.
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
Today I sent the following email to ELAN support: Elan touchpad serious
problem
24 October 2017
Dear Elan,
I am writing to inform you about the following:
G752VS and some other Asus laptops are equipped with "ELAN1203:00 04F3:3043"
touchpad that is completely dead in every modern Linux
Hello, people in this thread should try to unlock their ASUS BIOS. You
should unlock the CHIPSET tab of your BIOS.
I too own a G752VS laptop and use Windows 7 on it. It works great except
for the touchpad which is dead in WIN 7.
When you unlock the CHIPSET tab of your BIOS you will see there are
Wouldn't make a difference in Linux I meant.
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
16.04.1/16.10/17.04)
To manage
That's just the same BS Asus support always try to push on people. I can
tell you have updated every driver, to no avail. And even if it did
work, it wouldn't make a difference in Windows. It is most certainly a
firmware bug. That said, there still hasn't been any explanation as to
why this thread
No. I don't feel comfortable installing that patch. Firstly, because it is
quite suspicious. Secondly, I will completely wipe out Windows from my machine
in coming days, so even if the patch eventually works correctly - I think that
without Windows the effect will most probably disappear.
By
@aljosa have you tried their suggestion? I can't try it right now
because I completely wiped out Windows from my machine when I installed
Ubuntu.
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Here's ASUS's response:
Dear valued customer,
Thank you for contacting Asus, my name is xxx and I will try my best to assist
you with your current situation.
Regarding your below request, unfortunately, we do not have any official
reports about the products touchpad.
If possible (from windows
I have ASUS vivobook X505ba , touchpad is ELAN1200:00 04F3:303E
Having similar similar with touchpad not working in ubuntu 17.04/17.10
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Title:
Today I sent the following email to ASUS support:
26 September 2017
Quite a long time ago it's been reported that there's a serious issue with the
ASUS G752VS laptop equipped with ELAN touchpad - regardless of which operating
system is in use.
Problem is still unsolved: while in Linux the ELAN
Well, I couldn't let this one go. I did the following - call me paranoid
if you like...
1) Downloaded WinIAP_Fix Touchpad.zip, and the MSI firmware I mentioned earlier
as a comparison.
2) Compared the readable strings of corresponding executables - nothing
suspicious, files look like different
After a little research I can sort-of see what's going on. This WinIAP
utility seems to come from Elan themselves, and a similar firmware
update was distributed officially for an MSI laptop
(https://www.msi.com/Laptop/support/GS70-STEALTH#down-firmware).
Compared to that download, the one from
The hope was by verifying it worked and posting it here, one of the many
people more intelligent than me on this mailing list could look at it
and determine what about this patch fixes the issue and confirm it is
safe. The only thing I found when scanning the files was a Windows
warning about not
The forum thread states that the file was reported as malware, and the
download site is amazingly dodgy (including running what seems to be a
JavaScript bitcoin miner in your browser).
Given that the fix apparently works, is it possible to reverse-engineer
the important part while removing the
This guy on the Asus forum posted a firmware upgrade for the touchpad
that fixes the ongoing Windows issues. I took a chance for grins and
installed it, and it definitely fixed the sleep issues in Windows 10.
However, after installing, my touchpad now works perfectly under Ubuntu
17.04 as well.
I'm running 17.10 with the latest patches and still have this bug. What
exactly was released that fixes this issue?
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Title:
ASUS G752VS:
Hi Anton,
Sorry, can you give any information about the fix? I'd quite like to get
my trackpad working...
Regards,
Ben
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Title:
ASUS G752VS:
** Changed in: linux (Ubuntu)
Status: Confirmed => Fix Released
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
Few days ago I tried "Live USB Ubuntu Budgie 17.10 daily build", ELAN
touchpad works correctly only after resume from suspend.
One very interesting detail: for a quite long time the ELAN touchpad is
buggy in Windows too!!! While in Linux ELAN touchpad starts functioning
only after resume from
I've come across an interesting development regarding the Touchpad
issue. Since I was having the random freeze when logging in after stand
by (or just locked screen), I decided to switch from gdm to lightdm to
see if that solves the issue. Indeed, I no longer experience any
freezing when logging
[alsa-devel] ASUS G752VS: Linux audio/sound problems:
http://mailman.alsa-project.org/pipermail/alsa-devel/2017-August/123604.html
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Title:
ASUS
Just installed the new 4.13-rc4 kernel, ELAN touchpad remains completely
dead.
[3.456538] usb 1-6: New USB device found, idVendor=04d9, idProduct=a070
[3.456539] usb 1-6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[3.456557] usb 1-6: Product: USB Gaming Mouse
[3.456557] usb 1-6:
I confirm (1) and (2) as well.
3) Microphone jack works on Windows but not on Linux (also disables
internal mic, which is the expected behavior I suppose - just like
headphones disable internal speakers).
4) Any 3.5mm jack should work, at least on Windows you can plug any
headphones/earphones
LP: #1705000 can be a good start to debug audio issue.
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
16.04.1/16.10/17.04)
To
Both microphone and headphone jack works ok in Windows 10. I forgot to
ask, can anyopne of you guys check the sound on TV when connected to
Laptop with HDMI?
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3)
I've tried with a standard headset that uses 2 separate jacks for microphone
and headphones.
External microphone doesn't work if plugged into the Notebook microphone port,
but it works if plugged into the S/PDIF (headphone) port.
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4)
Google says that S/PDIF jack is longer than headphone jack.
5)
Touching with my hand it seems much hotter, but the thermometer for body
temperature measuring says 41-41,5° Celsius.
Possible reason: I still dual boot Windows 10 and Ubuntu, and My HDD is
formatted with NTFS? Anyway, under
1) Confirmed
2) Confirmed
3) Have no external mic, cannot test. The built-in laptop mic works
fine.
4) I'm not sure exactly what the differences in headphone jacks are, but
my "standard" headphones did not work at all initially, and after
hdajackretask they work as I expect them to.
5) There
Before I submit a bug to Alsa-devel mailing list
http://mailman.alsa-project.org/mailman/listinfo/alsa-devel
let's clarify a few things:
ASUS G752VS laptop has two stereo speakers behind the display on the
rear side of the notebook, and a separate subwoofer that sits on the
underside.
1)
If
@FZ - For me, the headphone jack fix works entirely correctly. The rear
speakers are muted when headphones are connected, and un-muted when the
headphones are disconnected. Unless that's an issue with the new BIOS (I
haven't tried it) then perhaps it would be worth having another tinker
with
Yes, the rear speakers not working is a side-effect of the headphones
jack fix :( Any idea what are the changes in BIOS 310?
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Title:
ASUS
Just installed the new BIOS 310 update for OS 'Others'.
I can't try the microphone jack at the moment, but the headphone jack
still doesn't work and the area around usb ports and audio jacks on the
right side of my laptop is again pretty hot. I applied the hdajackretask
headphones fix (override
The new BIOS 310 update has been released yesterday for ASUS G752VS laptop.
I don't know if there's any difference between BIOS update file for 'Windows 10
64bit' and OS 'Others'.
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@aljosa wifi doesn't work with kernel 4.12 but I assume this is because
the mainline kernel builds don't come with Ubuntu's drivers included. As
for the right-side temperature everything seems fine for me, maybe it's
because I applied the hdajackretask headphones fix I mentioned earlier
in this
Hi all,
Confirming that the touchpad works correctly when running the Ubuntu
17.10 distribution "live" from a USB stick, but only after a
suspend/resume cycle.
Regards,
Ben
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ASUS G752VS: WILL THE NEW 309 BIOS UPDATE FIX THESE ISSUES?
https://rog.asus.com/forum/showthread.php?95039-ASUS-G752VS-will-the-new-309-BIOS-update-fix-these-issues
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Hi FZ (sirfz), does your wifi works with the 4.12 kernel series?
By the way, with Ubuntu the area around usb ports and audio jacks on the right
side of my laptop is always pretty hot, while with Windows 10 everything is ok.
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xinput disable/enable doesn't work either. Tried blacklisting psmouse
(by adding "blacklist psmouse" to /etc/modprobe.d/blacklist.conf but
that didn't make any difference. Still only works after a resume from
suspend.
Note that I updated nvidia to 384.59 stable.
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I think the touchpad should work - can you try use xinput to
disable/enable the touchpad device?
Also, try blacklisting kernel module psmouse.
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No change in kernel 4.12.3: Touchpad does not work on first boot, even
after toggling it using Fn+F9 (which now gives visual feedback).
Touchpad only works after resume from suspend (and the toggles work
after resume as well - I can enable/disable it normally).
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Hi FZ (sirfz), I'm Sorry if I'm boring you but the latest available kernel is
4.12.3 - can you please try with it what Kai-Heng Feng suggests?
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12.3/
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Tested with Kernel 4.12 installed from http://kernel.ubuntu.com/~kernel-
ppa/mainline/v4.12/. Fn+F9 works in enabling/disabling the touchpad (at
least I see the feedback animation), however the touchpad isn't actually
enabled and still does not respond at all unless I suspend and resume my
PC
Hi FZ (sirfz),
we both have a touchpad whose ID is ELAN1203:00 04F3:3043.
Since the suspend/resume trick doesn't work in my "Ubuntu 17.04 Unity", but in
your "Ubuntu 17.04 GNOME Shell" it works ok, can you please try to do what
Kai-Heng Feng suggests: install the new 4.12 kernel and before
Yes, you need to restart after installing new kernel.
I don't know how to do that under live USB.
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Title:
ASUS G752VS: Touchpad and Fn keys not
Please correct me if I'm wrong, but installing the new kernel requires
computer restart - and I can't do that while running the Live USB of
Ubuntu 17.10?
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Does the touchpad toggle hotkey help? You need to install newer kernel
to test.
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
Yes, I confirm that in Ubuntu 17.10 Live USB daily build (2017-07-10) the
touchpad works perfectly after manual suspend/wake-up (via shutdown/suspend
menu).
I haven't tried what happens with lid close/open.
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@aljosa,
Interesting, do you mean that the touchpad works after suspend?
Does it happen to manually clicking the suspend, or lid close/open?
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@Jorge: I can confirm that the fix suggested by FZ "use hdajackretask to
override pin 0x16 to Headpohne" works
@Kai-Heng Feng: when I run "watch -n0.1 cat /proc/interrupts", these two
lines increment when I touch the touchpad
17:712 9032 0 0 0
Hello Kai-Heng Feng,
My touchpad ID is:
ELAN1203:00 04F3:301E Touchpad
If this issue is limited to ELAN1203:00 04F3:3043 I need to create a new
bug to?
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Hello Kai-Heng Feng,
regarding the interrupts number for ELAN1203, please find attached the
"experiment_2" zip file ("watch -n0.1 cat /proc/interrupts"):
*
watch_interrupts_1a = Ubuntu 17.04, your kernel 4.11.0-11
without touching the touchpad and pressing its buttons;
*
watch_interrupts_1b =
@aljosa,
Does the interrupts number for ELAN1203 increases when you touch the touchpad?
You can use `watch -n0.1 cat /proc/interrupts` to check.
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@Jorge,
Can you file a new bug for the headphone issue?
@FZ,
Yours has a different ID:
ELAN1203:00 04F3:301E
Seems like the issue is limited to this one only:
ELAN1203:00 04F3:3043
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Hi Benjamin Wynne,
function keys are working ok only with kernel 4.12 (with which among other
problems wifi doesn't work too).
On my laptop with Windows 10 charging sometimes stops at 95% or 97% with the
notification "Plugged in not charging", and sometimes it goes to full 100%.
With Ubuntu I
Hello Kai-Heng Feng,
Thank you for your continued efforts in this area. Unfortunately, I also
have no success after installing the lp1653456+mt kernel you linked
(ubuntu 17.04, dual-boot with Win10).
I have the same hardware as the others in this thread: Asus ROG g752vs.
After unplugging my USB
Hello FZ (sirfz), with 17.04 my ELAN touchpad doesn't work after resume
from suspend, and no - I haven't experienced problems that you decribed.
I don't use GNOME Shell so probably that's the reason why our situations
are different.
By the way, I think that it would be a good idea if you report
@Jorge to fix headphone jack, you need to use hdajackretask to override
pin 0x16 to Headpohne. This fixes the Headphone jack. However, there's
no way to fix the Microphone jack which doesn't work at all and I found
no way to fix it (had the same problem with my previous G751).
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@aljosa, I confirm that the touchpad only works after resume from
suspend. Btw, I'm having another (extremely annoying) problem, whenever
I try to login after resume (or just locking the desktop after idle
time), the desktop freezes for a while before gnome-shell crashes and
restarts (sometimes it
Hello Kai-Heng Feng,
I installed your kernel but ELAN touchpad remains completely dead.
Please find attached the "experiment" zip file:
*
dmesg 115 without nvidia driver (ubuntu 17.04 your kernel);
dmesg 116 with nvidia 384.47 (ubuntu 17.04 your kernel);
*
all other infos are taken from Live
Please try kernel here:
http://people.canonical.com/~khfeng/lp1653456+mt/
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Title:
ASUS G752VS: Touchpad and Fn keys not working (Ubuntu
Hi,
Same problem using G752VM, Ubuntu 16.04 and new kernel
4.12.0-041200-generic. ELAN touchpad doesn't work, I try to suspend and
waking up the computer but nothing.
I'm also having problems when I plug in the headphones, what needs to be
enable?
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*
Ubuntu 17.10 daily build (2017-07-10), kernel 4.10.0-19
Booted from Live USB, without USB mouse connected: ELAN touhpad doesn't work at
all, but al least touchpad cursor is visible all the time. I've tried to
disable/enable the touchpad via system settings, but nothing changes.
After that, I
When booting without USB mouse connected, my touchpad cursor is visible
for 1 second before login screen appears. After inserting password, my
touchpad cursor becomes again visible for few seconds...
By the way: "ELAN touchpad completely dead - possibly caused by Nvidia driver?"
Update2: Problem was due to the Touchpad Indicator Gnome extension which
automatically disables the touchpad when a mouse is plugged in (in my
case it was just the Unifying Receiver, regardless if a mouse is
actually connected). Once I unplugged the receiver, the touchpad
functioned normally.
Update: After reboot, the touchpad is not back to being completely dead
(I sensed this was going to happen). Obviously it's supported since it
worked flawlessly at one point so what could possibly be the problem and
where to look for it?
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Same here, bios version G752VS.306. I also replaced Windows completely
(no dual-boot).
It's really strange since the touchpad was completely dead in both Live
Ubuntu and after installing and upgrading Ubuntu. Yesterday I just
installed Chrome and later run a software update which updated 2 or 3
My Ubuntu is fully updated, but my ELAN touchpad doesn't work.
Next week I will perform a new clean installation, without Windows.
Just one more thing: what is your BIOS version (my is latest available
G752VS_BIOS.306)?
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I installed the latest stable Nvidia driver from the graphics-drivers
repo. Driver Version: 375.66.
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Title:
ASUS G752VS: Touchpad and Fn keys
Hello FZ (sirfz), thank you very much for this info. Can you please tell me
what is your Nvidia driver?
I installed Ubuntu 17.04 while it was still in development, here is my xinput
list (Kernel 4.11.8; Nvidia 381.22)
$ xinput list
⎡ Virtual core pointer id=2[master
I installed Ubuntu 17.04 on mu new G752VS yesterday and the ELAN
Touchpad was completely non-functional. Today, out of no where and
without any reasonable explanation, it started working after a resume
from sleep (opened lid). Right now it's fully functional, both buttons
are working as well as
I have just installed the new Linux 4.12 kernel.
My ELAN touchpad is still completely dead.
Additionally my wifi stopped working too and I'm also getting 'Firmware Bug'
message regarding "tpm_crb MSFT0101:00".
Please find attached the complete dmesg output file.
** Attachment added:
Just installed new kernel 4.12-rc7, my ELAN touchpad is still completely
dead (please find attached the dmesg output file):
[5.320298] i2c_hid i2c-ELAN1203:00: i2c-ELAN1203:00 supply vdd not found,
using dummy regulator
[5.581767] hid-multitouch 0018:04F3:3043.0007: Ignoring the extra
Just installed new kernel 4.12-rc6, my ELAN touchpad is still completely
dead
[5.265229] i2c_hid i2c-ELAN1203:00: i2c-ELAN1203:00 supply vdd not found, using
dummy regulator
[5.305130] hid-multitouch 0018:04F3:3043.0007: Ignoring the extra
HID_DG_INPUTMODE
[5.305175] input: ELAN1203:00
Just installed new kernel 4.12-rc4, my ELAN touchpad still doesn't work.
Please find attached the dmesg output.
By the way, with the kernel 4.12 series I'm getting the following
"Firmware Bug" message, can anyone please explain me what is it?
[4.218535] tpm_crb MSFT0101:00: [Firmware Bug]: ACPI
Hi,
found following link:
https://gist.github.com/GMMan/def55b688289f52b8635f1a83c25b1b5
There you can find necessary kernel module for hid_asus_rog.
Maybe it's possible to add it directly to the kernel like asus_nb_wmi.
regards
--
You received this bug notification because you are a member
Hi,
maybe you already know but I want to point out to Endless OS on my asus FN-keys
where working for me.
Was running os via USB and all FN-keys where working.
Unfortunately I don't know where to look at to see the differences between
Endless and Ubuntu :(
Latest Endless is using kernel 4.8,
Please find attached file (kernel 4.12-rc3) with output of ~$ cat
/proc/interrupts
16: 0 0 0 0 0 0
0 0 IR-IO-APIC 16-fasteoi idma64.0, i2c_designware.0
17:709 9839 0 0 0
Just installed new kernel 4.12-rc3.
ELAN touchpad is still completely dead on my ASUS G752VS.
Please find attached dmesg output.
[5.149761] i2c_hid i2c-ELAN1203:00: i2c-ELAN1203:00 supply vdd not found, using
dummy regulator
[5.191090] hid-multitouch 0018:04F3:3043.0007: Ignoring the extra
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