[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Sam Darwin via ubuntu-bugs]

Also getting a freeze during installation of ubuntu desktop 18.04. As Leandro 
wrote: "I'm able to click in continue in language selection, but it freezes on 
keyboard layout selection." The environment is a packet.com bare metal server 
running VMware ESXi 6.5, size c1.small. Install Ubuntu as guest VM. This may be 
reproducible if you go to packet.com and try the same configuration. After 
multiple attempts, the keyboard seems to freeze at some point every time. Not 
consistent.
Then, switched to ubuntu server 18.04 instead of desktop. It had a different 
set of installer screens. The server setup successfully made it through to 
completion, so the problem was just on the desktop version.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Oscar Rivera C]

Same issue as Bhanu here (comment #21).
I have a msi gf63 8RD.
Only Intel HD graphics work.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[john]

I confirm that using:
nouveau.modeset=0
as written by Deepankar Gupta in #5 solves that the installation no longer 
freezes.

The same issue is seen on both Ubuntu 18.04 and 18.10.

My graphics card is an Nvidia Geforce GTX 1060, cpu I7-8750H

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Bhanu]

Hello guys,
I have an MSI GF63-7RD Gaming Laptop with i7-8750H and NVIDIA GTX-1050Ti.
I am able to install ubuntu 18 on my laptop following the instructions 
here(https://gist.github.com/mari-linhares/cef4cb3440408e44963d1447a7db5ae0) . 
But after installation it was always using NVIDIA Graphics and draining the 
battery so fast. So I tried to change it to Intel HD Graphics in nvidia-prime. 
I changed it and when I rebooted, everythings broken. The system not loading 
nvidia drivers at all. Only Intel HD Graphics is working.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[David Christos Giuliana]

Hello everybody,
I have an ASUS X556U(J).
It has an i7-6500U and NVidia GeForce GTX 920M.
Had the same problem myself. The installation would freeze on a random window, 
usually the language selection.
Simply, update your BIOS and this should resolve the issue.
I successfully installed Ubuntu 18.04.1 with no problems.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Praveen]

Hello All,  
My laptop model is: MSI GE62VR6RF Apache Pro
Graphics Card: Nvidia Geforce GTX 1060

My installation screen got stuck in keyboard selection menu itself. I tried 
doing --> " Replace "quiet splash" to "nomodeset" and press F10 to boot" 
But after that i am getting error message as below: 
"nmi watchdog bug soft lockup cpu stuck"

Can you please suggest any possible soltuion to install Ubuntu ?

Regards,
Praveen

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[aviral]

I am having the same issue. I have Acer nitro 5 and Acer aspire 7 both
with Nvidia GTX 1050. The installation freezes at network page. I am
able to move the mouse cursors around but not select any of the option.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Ievgen Podoliako]

I had the same issue and @gdeepankar didn't work for me too.
The issue disappeared when my BIOS was updated. 
Asus X555UB (Nvidia Geforce 940m)

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Leandro]

I'm also having this problem. I tried @gdeepankar solution but without
success.

I'm able to click in continue in language selection, but it freezes on
keyboard layout selection.

I also have a nvidia card (GTX-1050). It's a Acer A715-71G laptop.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Ishan]

For me, The freeze happens when the installer asks to connect to a wifi
network , after that the next page doesn't come. Actualy only ubiquity
freezes at that time, so I can open firefox and browse web.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Phillip Susi]

Does the freeze still happen if you just let it sit there without using
the installer?  Or if you use other things like do some web browsing?
When it does freeze, hold down the sysrq key and press R E I S U B and
see if that reboots the computer.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Deepankar Gupta]

No errors were found during memtest.

Whole Computer Freezes after couple of minutes after boot from USB.
Probably nothing to do with installation window.

Caps lock does not toggle. Had to hardboot through Power Key Button.


** Changed in: ubiquity (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Phillip Susi]

Please choose the memtest option at the boot menu and let it run for at
least 15 minutes and let us know if it finds any errors.  Also when you
say the install freezes, do you mean just the installer window, or the
whole computer?  Does pressing the caps lock key still toggle the caps
lock light?


** Changed in: ubiquity (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Axel]

Btw, just installing the nVidia drivers did not do the trick for me, I
had to modify the grub configuration to set nouveau.modeset=0 in the
Ubuntu entry. Was this supposed to happen automatically?

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Axel]

Done, did not see the option.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Ishan]

You should confirm also affects me then, won't get as much attention if
nobody confirms affected in the list.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Axel]

I can confirm this is an issue for the HP Pavilion Power 15cbXXX line
too.

The workaround from @gdeepankar works like a charm! Thank you, hopefully
this will be fixed on the next release.

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Re: [Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Deepankar Gupta]

Yes, it was nvidia graphics card.

Deepankar

On 28-May-2018 5:31 PM, "Ishan"  wrote:

Thank you!It was the nvidia graphics that was causing the problems then.
Did it resolve your issue?
I will give it a try then.

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Title:
  Ubuntu-18.04 Installation/Upgrade freezes/does not work.

Status in ubiquity package in Ubuntu:
  Confirmed

Bug description:
  Hello all!

  I have been tirelessly trying to install Ubuntu-18.04 since the last 2
  days, but every attempt turned out to be negative. Apart from other
  GUI based problems, which I am reporting here.

  When mounting the iso using the inbuilt Disk Image Mounter utility,
  and attempting the GUI base upgrade method (from within
  Ubuntu-16.04.1), I get a pop-up saying "Oops! There was a problem
  running this software. Unable to locate the program".

  When mounting the iso and attempting an upgrade through the terminal,
  the "gksu sh /cdrom/cdromupgrade" command leads to a blurred screen
  prompting for the password and then does nothing. Replacing gksu with
  sudo returns "cdromupgrade command not found".

  When booting from a live flash drive (created from the same iso), the
  installation freezes at the network page after I enter the password
  for my wifi. When using a wired connection, the network page does not
  appear. The installation freezes at the page where it asks for Normal
  or Minimal installation. It even has options for Install Updates and
  install Third-Party Drivers etc (the 3rd page of the installation). I
  have tried different combinations of options, but the installation
  never proceeds further. Sometimes, it even freezes at the keyboard
  selection page (the 2nd page of the setup).

  I have already verified the integrity of the downloaded iso through a
  checksum verification. It is perfectly OK.

  Current OS: Ubuntu-16.04.1 (latest kernel, as per apt-get)
  Machine: MSI GV62 7RD

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Ishan]

Thank you!It was the nvidia graphics that was causing the problems then.
Did it resolve your issue?
I will give it a try then.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Deepankar Gupta]

Hi I found work around from the link below 
https://ubuntuforums.org/showthread.php?t=2349782


1. When you see the loader to "Install Ubuntu" etc ... press "e" and edit a 
line:
Replace "quiet splash" to "nomodeset" and press F10 to boot.

Then after the installation is complete, you will have to reboot.

2. This time you will now encounter the GRUB. Again, press "e" and edit a line:
In the line that starts with "linux", add "nouveau.modeset=0" at the end of 
that line.

Your Linux should now boot.

P.S. Mark the thread as solved if this solves the issue 
3. After this, you need to install the nvidia drivers. Reboot. And then it's 
done.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Deepankar Gupta]

Ubuntu 18.04-desktop-amd64 version freezes when I trying ubuntu on my
new laptop, "Acer Predator Helios 300 Core i7 8th Gen - (8 GB/1 TB
HDD/128 GB SSD/Windows 10 Home/4 GB Graphics) PH315-51 Gaming Laptop".
The ubuntu freeze after like 1 min or so. I am not able to start Libra
Office either, it freezes in-between.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Ishan]

I was trying to install Ubuntu 18.04 on my ASUS X556U, But the installer
freezes everytime during the language selection or Ubuntu logo. My
friend had the same issue who tried to install 18.04 on his machine.
16.04 installs without a problem. We both had NVIDIA GPU in similar.
There wasn't any issue with the iso either, the checksums match. Tried
with different rippers etcher,rufus and ubuntu's startup disk.

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: ubiquity (Ubuntu)
   Status: New => Confirmed

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

[Mohd Abbas]

** Package changed: ubuntu => ubiquity (Ubuntu)

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[Bug 1767594] Re: Ubuntu-18.04 Installation/Upgrade freezes/does not work.

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