[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-10-21 Thread Daniel van Vugt
Yeah it sounds like the XPS 9575 is the main model affected. Also
Precision 5530 (comment #14).

** Summary changed:

- [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm 
screen after boot
+ [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530] laptop keyboard & 
touchpad not working at gdm screen after boot

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  [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530] laptop
  keyboard & touchpad not working at gdm screen after boot

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-10-21 Thread Mario Limonciello
XPS 9575 isn't (currently) available for purchase with Ubuntu.  So yes,
it's below the radar for something that is typically tested, tracked, or
fixed from a BIOS or validation team perspective.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-10-21 Thread Daniel van Vugt
I can only imagine that it must be a small proportion of Dell systems
affected. Otherwise we would see more bug reports and interest here...

Mario?

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-10-21 Thread Peter Lustig
Is there any hope that this will ever be fixed because as Bryn points
out at #36 the temporary "fix" of downgrading the BIOS is far from
satisfying.

** Description changed:

  On a dell XPS 15 2-in-1 with the latest 1.4.0 bios, my touchpad and keyboard 
are unresponsive at the gdm login screen.  Keyboard works to unlock encrypted 
harddrive before that though.  If I plug in a USB keyboard or activate my 
bluetooth mouse, I can use those to log in, and then after logging in the 
laptop touchpad and keyboard work again.  Logging out of the desktop results
- in the laptop touchpad and keyboard working on the gdm screen.  Did not see 
+ in the laptop touchpad and keyboard working on the gdm screen.  Did not see
  this behavior before upgrading from 1.2.0 bios to 1.4.0 bios, but also had
- not rebooted in a while, so not sure if bios or package upgrades triggered 
+ not rebooted in a while, so not sure if bios or package upgrades triggered
  this behavior.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 19.04
  Package: gdm3 3.32.0-1ubuntu1
  ProcVersionSignature: Ubuntu 5.0.0-8.9-generic 5.0.1
  Uname: Linux 5.0.0-8-generic x86_64
  ApportVersion: 2.20.10-0ubuntu23
  Architecture: amd64
  CurrentDesktop: GNOME
  Date: Fri Mar 29 17:51:00 2019
  InstallationDate: Installed on 2018-09-26 (184 days ago)
  InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 
(20180725)
  SourcePackage: gdm3
  UpgradeStatus: Upgraded to disco on 2019-03-11 (18 days ago)

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-09-27 Thread Bryn Cooke
It's worth mentioning that even with the downgraded bios the mouse
cursor frequently gets stuck requiring a screen flex to fix.

In addition the downgraded bios exposes similar sticking on Windows. So
I can only imagine that resolving this was the purpose of the bios
update in the first place.

Once updated to the latest bios cursor behaviour is good on Windows.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-08-08 Thread Phusho
#32 is not working for Precision

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-08-07 Thread Timothy Williams
Apologies, comment #32 is incorrect, this worked a couple times but the
problem is still present intermittently. I have since downgraded to BIOS
v1.2.0 to avoid the issue.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-31 Thread Mario Limonciello
That's interesting to me. Yes the EC will emulate an PS2 mouse until the
OS brings up the I2C controller. I would think you can accomplish a
similar result by blacklisting psmouse potentially.

Is this discussion in IRC or a mailing list?

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-31 Thread Timothy Williams
I believe I have a workaround provided by a kernel engineer I was
discussing the issue with.

Adding the following to the kernel boot options resulted in the keyboard
and touchpad working without issue:

  i8042.nomux=1 i8042.reset

It appears that Dell uses i8042 to emulate a ps/2 interface rather than
using USB for the built-in keyboard and touchpad.

The following stackexchange link provided more info:
https://unix.stackexchange.com/questions/28736/what-does-
the-i8042-nomux-1-kernel-option-do-during-booting-of-ubuntu

I've attached a new dmesg output from a successful boot using these boot
options[0]

[0] boot_i8042_options_keyboard_usable_dmesg.log

** Attachment added: "dmesg i8042 boot options keyboard usable"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1822394/+attachment/5280162/+files/boot_i8042_options_keyboard_usable_dmesg.log

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-31 Thread Timothy Williams
I can confirm I have encountered this issue with BIOS v. 1.6.1 from 21
Jul 2019

Device - Dell XPS 15 9575 Intel Core i7-8705G
BIOS - version 1.6.1
OS - Fedora 30
Kernel - kernel-5.1.19-300

Additional info:
- I have an encrypted root partition. During boot, I am able to usethe keyboard 
for <1 second at the screen where I enter the password for the root partition. 
Then the keyboard is disabled.
- I tested this with a previously installed kernel 5.0.9-301 and I was able to 
use the keyboard to enter the password for the root partition, but once I 
arrive at the login screen for fedora the keyboard/touchpad is unusable (cannot 
even switch TTYs)
- Using the grub boot menu option "fedora rescue" which is installed by default 
with fedora, I am able to use the keyboard to login without issue.

I'm happy to share any additional information that is requested. I don't
see any specific errors in dmesg that stand out here, but I've provided
a dmesg from a boot when the keyboard would not function [0]. I will
also upload a dmesg from a functional boot[1].

[0] boot_k509_keyable_unusable_dmesg.log
[1] boot_rescue_keyboard_usable_dmesg.log

** Attachment added: "dmesg kernel-509-301 bios 1.6.1 keyboard unusable"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1822394/+attachment/5280155/+files/boot_k509_keyable_unusable_dmesg.log

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-31 Thread Timothy Williams
** Attachment added: "dmesg fedora rescue bios 1.6.1 keyboard usable"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1822394/+attachment/5280156/+files/boot_rescue_keyboard_usable_dmesg.log

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-30 Thread Peter Lustig
user report:

device - Dell XPS 15 9575 (2018) Intel Core i5-8305G
BIOS - version 1.2.0
OS - Fedora 30 (Gnome Version 3.32.2)

No bugs reported. Everything works fine. 
Guess this is no surprise as I am running an older BIOS version.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-30 Thread Phusho
This is information from Dell support team about 4.15 working and others
don't

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-29 Thread Kai-Heng Feng
Can you confirm linux kernel v4.15 doesn't have this issue?

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-28 Thread Peter Lustig
Hey everyone,

is there any update on the issue?
Does the bug still occur with BIOS v. 1.6.1 from 21 Jul 2019?

Thanks in advance for your help.

Regards,
Simon

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-07-24 Thread Brad Figg
** Tags added: cscc

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-06-24 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: libinput (Ubuntu)
   Status: New => Confirmed

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-05-13 Thread Phusho
There is symptom that if you wait for 30 seconds, input devices will
start to work again, without flipping hinge. Also closing lid to sleep
laptop and wake it again will work also. System engineer from Dell
reported that default kenrel 4.15 will not have this problem, every
other higher version will have it, including latest main stream version.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-05-03 Thread Mario Limonciello
FWIW a few other messages pop up to me in the above logs as suspicious
to the described symptoms, especially with keyboard working in
cryptsetup.

Mar 31 10:34:45 taplop org.gnome.Shell.desktop[5876]: libinput error: client 
bug: timer event25 debounce: offset negative (-111ms)
Mar 31 10:34:45 taplop org.gnome.Shell.desktop[5876]: libinput error: client 
bug: timer event25 debounce: offset negative (-44ms)
Mar 31 10:34:45 taplop org.gnome.Shell.desktop[5876]: libinput error: client 
bug: timer event25 debounce short: offset negative (-57ms)

When libinput initialized if it failed to configure those input devices,
that /might/ explain the behavior.  Flipping the hinge will cause them
to come on/off the bus and let libinput try again.

** Also affects: libinput (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-05-01 Thread Phusho
I have reported already problem to Dell, but apparently they are not
doing anything about this. Only update for WD19. If more people report
it, may be they will start to work. Will try to connect with
notebookcheck to bring some fuss up. I am not using windows at all and
this is big problem for me.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-04-30 Thread Tim Ryder
I have the exact same issue on Fedora 30.  Bios 1.5.1 came out today and
has the same exact issue.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-04-14 Thread Daniel van Vugt
^^^
FYI that would be bug 1824216.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-04-13 Thread Robert Strube
OK, after compiling 5.0.7 mainline + Ubuntu Patches + this patch from
here (https://patchwork.freedesktop.org/patch/296411/) to fix the link
training issue for my laptop panel, I am able to boot with modesetting.

Now I *am* noticing the problem.  As others have suggested, bending back
the laptop panel on it's hinge "resets" the keyboard and trackpad, then
I can bend it back to a normal position and everything starts working.

One other thing worth mentioning is that the problem also exhibits
itself in lightdm, not just gdm3.

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-04-13 Thread Robert Strube
I also run a Dell XPS 9575 2 in 1, with BIOS 1.40 and my system is *not*
exhibiting this particular problem after a fresh 19.04 install.
Keyboard and mouse work fine with GDM, but this is also after booting
with the nomodeset kernel boot parameter.

Note: for other folks reading this thread wondering how I even got 19.04
installed, I had to install with nomodeset because of a kernel bug with
the i915 module with certain laptop panels.  I don't think the 4K panels
are impacted by this bug...

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-04-10 Thread Daniel van Vugt
** No longer affects: gdm3 (Ubuntu)

** No longer affects: gnome-shell (Ubuntu)

** Changed in: linux (Ubuntu)
   Importance: Undecided => High

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-04-10 Thread Phusho
downgrading on precision to 1.0.5 (last available), keyboard will work
again - so BIOS bug

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[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019] laptop keyboard & touchpad not working at gdm screen after boot

2019-04-09 Thread Joe Barnett
downgrading to the 1.2.0 bios on xps 9575 appears to be working properly
(tested 3 reboots with no issues)

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