[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
[Expired for gnome-session (Ubuntu) because there has been no activity for 60 days.] ** Changed in: gnome-session (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
As I recall, in the many ubuntu installations I did, it was one where I put accountsservice on hold and then upgraded the system. Then, I run an apt-get upgrade instead of apt, or something similar, so the hold was not taken account of. I was afraid the PC would crash, but it did not, it however did freeze the computer a little bit, which still does not seem normal. The nvidia drivers had been installed previously. The two bugs you mentioned are clearly related or probably duplicate and, I may assume, they have yet to be properly fixed. Please let me know if I can help you further. Perhaps I could try to replicate the weird freezes (without crashed) that happen when accountsservice is being upgraded as: -I first install LightDM, activate it and then sudo apt upgrade, or -hold accountsservice, sudo apt upgrade all system, then unhold and sudo apt upgrade again Maybe a solution could lie at the journalctl of these two situations? If you think it is worth it, please tell me about nvidia drivers, should they be installed or not, or should I just use my laptop which has no nvidia on it? Indeed, this seems like a bug that can be avoided with a little experience, but a new or inexperienced ubuntu user could find it all too annoying and disrupting. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
Actually it could still be bug 1843982 if the problem only happened up to and including the most recent accountsservice update. Meaning it shouldn't happen any more...? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
Sounds like bug 1843982, but you seem to have that fix already. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
BTW, the Nvidia automatic login issue is bug 1845801. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
Actually it could still be 1843982 if the problem only happened up to and including the most recent accountsservice update. Meaning it shouldn't happen any more...? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
As I mentioned, I think the problem is not related to nvidia drivers. If I install nvidia drivers I have to do it by first disabling automatic log in at startup, otherwise I get a login loop after first reboot. If I disable automatic log in, then I do not get any crash when upgrading accountsservice. To sum up, accountsservice upgrade crashes only on 'GDM + login automatically'. On 'LightDM + login automatically', it stalls a bit but does not crash, while on 'GDM + disabled automatic login' it works perfectly. I installed ubuntu on an older laptop with no nvidia cards and the same problem appeared, otherwise I would not have reported this issue as it would have probably been related to a particular configuration, of my PC. Please let me know if you think I can try something else. Thanks! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
The problem does seem to have to do with the nouveau driver, did you try to enable nvidia instead? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
I just reinstalled focal ubuntu with "log in automatically" checked and I recorded the journalctl and timed the error at approximately 14:31:54. I am attaching the log. The errors you saw previously such as (EE) NOUVEAU(0): [drm] failed to set drm interface version appear at 14:31:56 so after the screen has already crashed. some errors I see now are as follows: iul 01 14:31:54 daniel-System-Product-Name systemd[1]: /lib/systemd/system/dbus.socket:5: ListenStream= references a path below legacy directory /var/run/, updating /var/run/dbus/system_bus_socket → /run/dbus/system_bus_socket; please update the unit file accordingly. - iul 01 14:31:54 daniel-System-Product-Name accounts-daemon[28222]: started daemon version 0.6.55 iul 01 14:31:54 daniel-System-Product-Name systemd[1]: Started Accounts Service. iul 01 14:31:54 daniel-System-Product-Name gnome-shell[1186]: GNOME Shell crashed with signal 11 - iul 01 14:31:54 daniel-System-Product-Name systemd[825]: gsd-keyboard.service: Main process exited, code=killed, status=11/SEGV iul 01 14:31:54 daniel-System-Product-Name systemd[825]: gsd-keyboard.service: Failed with result 'signal'. iul 01 14:31:54 daniel-System-Product-Name systemd[825]: Stopped target GNOME Keyboard handling. iul 01 14:31:54 daniel-System-Product-Name systemd[1]: gdm.service: Main process exited, code=killed, status=11/SEGV iul 01 14:31:54 daniel-System-Product-Name systemd-logind[685]: Session 1 logged out. Waiting for processes to exit. iul 01 14:31:54 daniel-System-Product-Name systemd[1]: gdm.service: Failed with result 'signal'. ** Attachment added: "latest_journal.txt" https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+attachment/5388728/+files/latest_journal.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
The newest log has errors as you said at 14:54:52 and the last line of the log, probably when I saved it, reads 14:55:22. This means that between the time of errors and time of log saving 30 seconds passed, which seems correct as it is the amount of time it has taken me to ctrl- alt-f3, enter credentials and run command. I think it is fair to assume the errors that appeared at 14:54:52 are the ones that concern this bug. Please let me know if my line of reasoning seems correct. The errors indeed are related to gdm so they must be somehow linked to the crash. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
thanks, it's a bit difficult to read those log, it would help if you indicated the exact time where you saw the error screen as requested before, so we could match the log entries. the newlest log has those error iun 30 14:54:52 daniel-System-Product-Name /usr/lib/gdm3/gdm-x-session[10147]: (EE) NOUVEAU(0): [drm] failed to set drm interface version. iun 30 14:54:52 daniel-System-Product-Name /usr/lib/gdm3/gdm-x-session[10147]: (EE) NOUVEAU(0): [drm] error opening the drm iun 30 14:54:52 daniel-System-Product-Name /usr/lib/gdm3/gdm-x-session[10147]: (EE) NOUVEAU(0): 910: iun 30 14:54:52 daniel-System-Product-Name /usr/lib/gdm3/gdm-x-session[10147]: (II) UnloadModule: "nouveau" iun 30 14:54:52 daniel-System-Product-Name /usr/lib/gdm3/gdm-x-session[10147]: (EE) Screen(s) found, but none have a usable configuration. ** Package changed: accountsservice (Ubuntu) => gnome-session (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-session/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
Sorry for numerous messages, but I just did other things. First, I found that checking at install "request password at logins", I was able to also install Nvidia Drivers without any issue at all! This change basically solved all the problems. When installing Ubuntu focal and checking "log in automatically" a login loop was present after nvidia drivers got installed. LightDM fixed this as it disables automatic login. Second, I run another journalctl report, this time instantaneously at crash. Ctrl-alt-F worked by pressing it instantaneously. Hopefully this may help. I noticed users on askubuntu complaining about login loops after nvidia drivers install, but have not seen as a solution just to enable password request at login screen. LightDM partly solves the situations, but as I mentioned, when LightDM and automatic log in are activated and accountsservice is being upgraded, the screen still flickers weirdly. ** Attachment added: "instantjournal.txt" https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+attachment/5388452/+files/instantjournal.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
I forgot to mention that, after the "Oh no! Something has gone wrong" I also get, in fact, logged out automatically and sent to login screen and after I login the "Oh no! Something has gone wrong" appears again. After pressing ctrl-alt-f3 and ctrl-alt-f2 repeatedly, the desktop appears eventually. However, I found another interesting fix! I reinstalled ubuntu and checked: "ask for password every time I sign in" and not as I previously selected, which was "log in automatically". I could sudo apt upgrade with no problem, on default GDM, no freezes, crash stalls etc. As I previously mentioned, using LightDM is also a fix. By installing and activating it before anything else, sudo apt upgrade runs well, but, I noticed that when accountsservice is getting set up (on GDM it is the point when computer crashes) the computer still freezes and flickers about 2-3 seconds, but no crash. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
After I pressed log out on that screen, I ran journalctl -b 0 and I am attaching it here. I am not sure if it is different from the previous one, which was run after a full reboot of the PC. ** Attachment added: "newjournal.txt" https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+attachment/5388450/+files/newjournal.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
Unfortunately, after the crash occurs and the 'something went wrong' screen appears I cannot enter the VT. ctrl-alt-F3 makes the screen go black and ctrl-alt-f2 reverts is to the 'something went wrong'. I took a screenshot with PrtSc button but nothing was saved in the Pictures Folder, but I did take a photo with my camera, just in case. I am attaching it. ** Attachment added: "IMG_0779.jpg" https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+attachment/5388449/+files/IMG_0779.jpg -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
When did you get the log and at what time did you see the 'something went wrong' screen? There is no obvious error in the log. When you see the error screen could you take a screenshot, then switch to a VT (e.g ctrl-alt-F3) and get the journalctl log from there? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
When did you get the log and at what time did you see the 'something went wrong' screen? There is no obvious error in the log. When you see the error screen could you take a screenshot, then switch to a VT (e.g ctrl-alt-F3) and get the journalctl log from there? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1885452] Re: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install
** Summary changed: - pc freezes and crashes during accountservice upgrade on fresh ubuntu focal fossa install + pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install ** Description changed: - After a fresh install of Focal Fossa and running sudo apt update and sudo apt upgrade, when the upgrade reaches "setting up accountsservice" the PC freezes. This was reproducible on another computer (laptop). I reinstalled Ubuntu and put the package on hold. Later, I found that by installing and activating lightdm, this problem was remediated. Found this solution accidentally, while I was looking to correct login screen loops after I installed the nvidia drivers. This is unrelated, since the laptop does not have nvidia. + After a fresh install of Focal Fossa and running sudo apt update and sudo apt upgrade, when the upgrade reaches "setting up accountsservice" the PC freezes, then crashes. This was reproducible on another computer (laptop). I reinstalled Ubuntu and put the package on hold. Later, I found that by installing and activating lightdm, this problem was remediated. Found this solution accidentally, while I was looking to correct login screen loops after I installed the nvidia drivers. This is unrelated, since the laptop does not have nvidia. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-06-29 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) Package: accountsservice 0.6.55-0ubuntu12~20.04.1 PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 5.4.0-39.43-generic 5.4.41 Tags: focal Uname: Linux 5.4.0-39-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1885452 Title: pc freezes and crashes during accountsservice upgrade on fresh ubuntu focal fossa install To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/accountsservice/+bug/1885452/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
