[Bug 1905322] Re: LibreOffice crashes under load.

2024-04-16 Thread Ken Sharp
This seems to be specific to Lubuntu. Has anyone tried a recent Lubuntu
release?

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[Bug 1905322] Re: LibreOffice crashes under load.

2022-05-24 Thread KGIII
Huh... Today was a new version of LibreOffice and of course I tested for
the bug. I am unable to reproduce the bug at this time with today's
daily .iso.

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[Bug 1905322] Re: LibreOffice crashes under load.

2022-03-04 Thread KGIII
Still crashes - albeit a bit differently now.

Follow the directions and it crashes at the same point, but not
everything closes - just the last two LibreOffice applications close
(math and writer).

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[Bug 1905322] Re: LibreOffice crashes under load.

2021-06-07 Thread Chris Guiver
NO it's NOT cluttering up the system, and it has benefit (far more
benefit than my suggestion of occasional testing.. then forgetting to
test for it every again which is a risk with occasional testing, esp.
for me anyway).  My concern was to avoid you becoming burnt out...

> It breaks every time, so you may have not triggered it properly.

Yes I do believe I didn't trigger it 'correctly'.. and have no doubt the
issue is real, my comment was more my belief that it was as Heather
(@hellsworth) had said in describing it as a "super corner case"  (won't
impact many end-users; ie. low priority).

(I'll test for it again with Lubuntu... then once I've triggered it can
re-try the same steps with Ubuntu... Taking it upstream would be what
I'd see as greatest chance for fix (fastest way anyway); my issue with
LMDE is I believe it's based on debian stable; ie. older software; I use
debian testing frequently in testing issues found in lubuntu)

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[Bug 1905322] Re: LibreOffice crashes under load.

2021-06-07 Thread KGIII
Hmm... I don't mind testing for it every day. That doesn't bother me at
all. It's literally 15 seconds worth of testing to confirm that it still
exists as a bug.

On the other hand, I would like it fixed.

And, yeah, it still exists. It breaks every time, so you may have not
triggered it properly.

I don't mind testing and reporting it, but if it's cluttering up the
system and has no benefit, I'll happily drop it. Just be sure to let me
know with an affirmative and I'll stop reporting it here. (I may take
the time to report it upstream.)

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[Bug 1905322] Re: LibreOffice crashes under load.

2021-06-07 Thread Chris Guiver
@KGIII

This is a very belated reply to your last (final paragraph) question of
2020-12-03, and I can only give my opinion, ie. what I'd do.

It's a low priority bug, and I'd test for it occasionally.. but not
daily (a quick look at shows you very regularly testing for it;
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1905322).  If you want
to test for it, that's fine.. but I fear it'll feel a little
depressing/disheartening when you keep coming across it.  That won't
apply for major/serious bugs, which we should be testing for daily.

If you want this solved, you'd likely have to take it upstream
(https://www.libreoffice.org/community/qa/) which may involve more
testing like you've already performed (ie. not just here/Ubuntu but
elsewhere, eg. LMDE though as I understand it, LMDE is older software so
it may require using specific OSes that are bleeding-edge or nearer it).

I noticed this bug report appear in the "to test for" today for impish
on main Ubuntu so I tested for it... I didn't notice a crash (tried
twice)... but maybe I didn't do things in the right order as I didn't
spend long on it  (ie. low chance of users having issues)

You're doing a great job testing, but be sure you don't burn out (ie.
keeping yourself sane needs to considered in your testing).  My 2c

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-02 Thread KGIII
I have no idea how long the bug has existed. The odds of someone finding
it are really low. I only noticed because that's how I was testing
Hirsute. I'd open all the apps in a category, maybe click a few things,
scroll a little, pick an option, and then close everything. I just so
happened to click on Vivid and the whole thing crashed.

Nobody is going to encounter this bug in the real world. Outside of
testing, it will never impact anyone. Which is to say, I absolutely
agree with the 'low' rating of this bug.

As this is my first time really taking the time to report bugs, I am
left with a question:

Has my obligation to this bug ended? I see no reason to report it in the
daily beta Lubuntu builds. It's obviously upstream and out of Lubuntu's
control. So, do I need to do anything else at this point?

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-02 Thread Heather Ellsworth
KGIII,Thanks to your very clear steps I've reproduced this on hirsute
Lubuntu.

Further testing suggests that the crash will occur if at least one
Libreoffice application is opened when Impress is opened AND then you
immediately open Libreoffice Math and then go back and select the vivid
theme.

While I agree we have a bug here, it is a super corner case to hit.

** Changed in: libreoffice (Ubuntu)
   Importance: Undecided => Low

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-02 Thread KGIII
Let me give the exact steps once more.

You can get similar results with a different OS, like LMDE, but we'll
stick with Lubuntu for this one.

Boot to the newest beta version of Lubuntu. You can do this on bare
metal, or you can do it in a VM. Wait for the desktop to load.

Open the menu in the lower left.
Click on Office.
Click on LibreOffice.
Open the menu in the lower left.
Click on Office. 
Open LibreOffice Calc.
Open the menu in the lower left.
Click on LibreOffice Draw.

Keep doing that for all of them - going down the list of LibreOffice
apps in order.

NOTE: The last two (Math and Writer) will NOT show on the screen. You'll
still have Impress as the focused screen.

In Impress, it will first offer you a tip of the day, just click okay.
Then, it will have a screen asking you if you want to select a template.
Scroll down, in that template selection window, and select "Vivid."

If you've done everything correctly, it will crash - as seen in the
video and as verified by at least one other user. You can trigger it on
20.10 on DistroTest.net. In LMDE the behavior is different - it crashes
and freezes all the LibreOffice apps, requiring a killall from the
terminal to close each of them.

I can't think of a way to describe it more clearly.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-02 Thread Leó Kolbeinsson
@seb128 Sebastien

Sorry I was not clear...select LibreMarh and Librewriter from the Office
menu in Lubuntu.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-02 Thread Sebastien Bacher
could you try also without libreoffice-qt5 installed?

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-02 Thread Sebastien Bacher
> (do not select a template at this time,proceed and select math and
then writer from the menu.

unsure what you mean there by 'select math and writer'? where do you
select those?

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-01 Thread Leó Kolbeinsson
@hellsworth Heather Ellsworth

In order to reproduce the crash this is the proceedure you need to use -

1. Open in this order - calc,draw,impress (do not select a template at this 
time,proceed and select math and then writer from the menu. 
2. Now select the vivid template (which should be on the desktop - 
3. the crash occurs

I have not been able to reproduce thi unless apps opened in this order.

Also I tested as per your instructions in #18 - this crash did not
occur.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-01 Thread Heather Ellsworth
Following the video, I created a daily hirsute lubuntu vm. Then I opened
calc, writer, math. Once all three of those blank documents were up, I
opened Impress and chose the vivid template. I see the template load and
nothing crashes. Other templates load fine too.

Can you please do the following:
1. Open calc, writer, math
2. Open a terminal and run impress with:
$ strace libreoffice --impress

This should open up impress, go ahead and select the vivid theme. I
assume you'll see the crash and your terminal command will exit.. Could
you please capture the output and provide it here?

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-01 Thread Leó Kolbeinsson
@seb128 -Sebastien -- the tests we did were in Lubuntu not Xubuntu .. I
have only been able to preoduce this in Lubuntu Hirsute so far. Will try
to run a few more tests in the other flavors.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-12-01 Thread Sebastien Bacher
It's still unclear the steps to follow, trying a xubuntu hirsute daily
in a vm and opening writer then impress and the vivid template works
without anything closing. On the video the sidebar displays an equation
editor so perhaps the sidebar configuration makes a difference?

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-30 Thread KGIII
#13, nah. Gobs of RAM are/were available.

I am forced to wonder how long the bug has existed. Under normal
circumstances, nobody would ever trigger it. I'm also puzzled about the
lack of any error messages.

As leok said, it seems to only happen with Vivid. I purely tested it
because I'd tested that it scrolled down and clicked the one immediately
available. The odds of this happening in the real world are really low.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-30 Thread Leó Kolbeinsson
@seb123 Sebastein Bacher

I have also tested this on several machines and get the same error see
my comment item 11.

I tested also LibreOffice 7.02.2 running on a machine with 32GB RAM and
very little running i.e 1.6 GB RAM 31GB available and get the same
results. Again this happens when I select the "vivid" template but no
the others.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-30 Thread Sebastien Bacher
Could it be that opening several applications and a template just get
your machine out of RAM? Could you check in the system monitor on top
the usage while opening?

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-28 Thread KGIII
I have done some more testing.

I tried the same thing on LMDE (outside the Ubuntu family) and it froze
all the LibreOffice apps but didn't crash. It locked them up. They
couldn't be closed except by killing them with the system monitor or
through the terminal.

I don't think the problem is a Lubuntu/Ubuntu thing. I think it's
upstream, given that behavior in Linux Mint *Debian* Edition.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-28 Thread Leó Kolbeinsson
I did some further testing on the same machine in comment #10 -

I think the error is not because of the "load" but somehow related to
the template selection in Impress - I noticed that when I selected the
apps one by one after Impress opened with the "template selection"
dialog if I did nothing and continued on to open "Math" and "Writer"
they did not appear in the panel bar .I then (as in the video comment
#7" selected a templete (vivid) and received the crash - if I selected a
template other than "vivid" then there was no crash.

Also tested but this time opened a template when "Impress" started -
then no errors, no crash.

Lastly I changed the Impress "select a Template dialog box - Show this
dialog at startup " button and reran the tests and all worked normally.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-28 Thread Leó Kolbeinsson
I can confirm this bug - testing Lubuntu Hirsute daily 27.11.2020 on the
QA site

http://cdimage.ubuntu.com/lubuntu/daily-live/20201127/hirsute-desktop-
amd64.iso

Machine used Acer [Aspire] E3-111-P60S (Pent.N3530, 4GB)

Opened all LibreOffice apps one by one and selected Impress templete
"Vivid" as in the video posted in comment # 7 and received the same
results as KGIII.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-28 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: libreoffice (Ubuntu)
   Status: New => Confirmed

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-27 Thread KGIII
Alright, open all the LibreOffice apps one by one - do it in order.

When you open Impress, Math and Writer do NOT open.

In Impress, select a template and click Okay. Everything LibreOffice
related crashes and it gives a dialog about restoring files.

I installed ksystemlog (just to make it easier) and triggered the crash
multiple times. Nothing shows up in the error logs, though you can
clearly see it in the video provided in #7
(https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1905322/comments/7).

That happens time and time again - every time. It happens in a VM on
different hardware. It happens in a live USB environment. It happens in
today's Hirsute build.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-27 Thread KGIII
Nope. I too don't see any errors in the log. I can take a video if you
want, or I'm reasonably confident you can replicate it. I've been able
to replicate it on different hardware and virtualized hardware. Open up
every LibreOffice choice, pick a template in Impress, and click okay.
They crash and they offer to recover lost files.

Also, it's Impress - not Writer - that triggers it. My bad.

It happens time and time again.

Hold on... One sec. I can replicate it again and again for you.

There, you'll find a video attached. Sorry that I can't be of more
assistance, but you can now see the bug in action. Again, it's Impress
and not Writer that triggers it. Or at least that's what I triggered it
with today. I think (but I'm not sure) it can be triggered multiple ways
and the specific commonality is that it happens when all LibreOffice
apps are opened.

I'd have never discovered it under normal circumstances. In testing
Hirsute, I open all the category applications at once. That's how I
noticed.

** Attachment added: "Lubuntu Testing-2020-11-27T16-51-26-252312000Z.webm"
   
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1905322/+attachment/5438776/+files/Lubuntu%20Testing-2020-11-27T16-51-26-252312000Z.webm

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-27 Thread Sebastien Bacher
weird, no error in the logs there

** Changed in: libreoffice (Ubuntu)
   Status: Incomplete => New

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-26 Thread KGIII
Here it is in today's build, this time from a VM. Again, attached as
text.

Same bug, same symptoms. I just wanted to include one from a VM to add
to the previous report.

** Attachment added: "Output of journalctl -b 0, as requested."
   
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1905322/+attachment/5438482/+files/report.txt

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-26 Thread KGIII
It's a large amount of text, so I exported it to text and attached it.
If that's not the convention, please let me know. This is my first time
taking the time to report bugs.

** Attachment added: "report.txt"
   
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1905322/+attachment/5438305/+files/report.txt

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-24 Thread Sebastien Bacher
Thank you for your bug report. Could you add the 'journalctl -b 0' log
after getting the issue?

** Changed in: libreoffice (Ubuntu)
   Status: New => Incomplete

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Title:
  LibreOffice crashes under load.

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[Bug 1905322] Re: LibreOffice crashes under load.

2020-11-23 Thread Ubuntu QA Website
This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1905322

** Tags added: iso-testing

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Title:
  LibreOffice crashes under load.

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