[Expired for linux (Ubuntu) because there has been no activity for 60
days.]
** Changed in: linux (Ubuntu)
Status: Incomplete = Expired
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Had the same problem the last few weeks - and updated (without checking what
packages where updated) regulary.
But when I recently tried the scanner out both worked - USB 2 + USB 3 (Using an
ASRock J1900 Mainboard with Netrunner Frontier (Kubuntu 14.04 based)).
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This a upstream kernel bug.
Its been recently reported and confirmed on the linux-usb maillist:
http://comments.gmane.org/gmane.linux.usb.general/110579
Its is extermely annoying to say the least.
Its affects my scanner, an epson 1300i also.
Interestingly its been reported working on a CentOS6
To follow up, I went into my laptops BIOS , disabled USB3, checked in
dmesg that xhci_hcd was no longer being used:
[Sun Nov 30 14:39:28 2014] usb 1-1.2: new high-speed USB device number 12 using
ehci-pci
[Sun Nov 30 14:39:28 2014] usb 1-1.2: New USB device found, idVendor=04c5,
idProduct=128d
Maksim Lin, thank you for your comment. So your hardware and problem may be
tracked, could you please file a new report with Ubuntu by executing the
following in a terminal while booted into the default Ubuntu kernel (not a
mainline one) via:
ubuntu-bug linux
For more on this, please read the
Update on my report of 2014-11-05:
On the same system as before (see my 2014-11-05 message), still running
Mint 17 64bits, I have now installed both a USB2.0 board in the
Motherboard (Syba PCI-express USB2.0 5 port host controller card) and a
USB3.0 board (Anker USB 3.0 PCI-E card).
My Fujitsu
loop10, you are not the original reporter, so providing Me too!
comments is not helpful here. If you want to be helpful, please file a
report as already previously requested of you in
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/comments/53
.
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Christopher (penalvch):
Thank you for your reply. I am not totally sure if you reply means that
I need to install Ubuntu (instead of Mint 17) to file the bug?
As a desperate attempt I bought a USB2.0 PCI-e card and installed it in
my motherboard (Syba PCI-express USB2.0 5 port host controller
I also have a problem with Fujitsu ScanSnap S1500 in Mint 17; it's not being
recognized (same problem as yours):
$ dmsg
...
[ 5423.381405] usb 3-5: new high-speed USB device number 11 using xhci_hcd
[ 5423.413007] usb 3-5: New USB device found, idVendor=04c5, idProduct=11a2
[ 5423.413009] usb
loop10, this bug report is about Ubuntu, not Linux Mint. If you are having a
problem in Ubuntu, so your hardware and problem may be tracked, please file a
new report with Ubuntu (not Linux Mint) by executing the following in a
terminal while booted into the default Ubuntu kernel (not a mainline
I am also running into the same problem in Ubuntu 14.04. The error message is
the same in dmesg
[ 5313.032199] usb 1-3.3: new high-speed USB device number 24 using xhci_hcd
[ 5313.064156] usb 1-3.3: New USB device found, idVendor=04c5, idProduct=11a2
[ 5313.064161] usb 1-3.3: New USB device
savanna, thank you for your comment. So your hardware and problem may be
tracked, could you please file a new report with Ubuntu by executing the
following in a terminal while booted into the default Ubuntu kernel (not a
mainline one) via:
ubuntu-bug linux
For more on this, please read the
*** This bug is a duplicate of bug 1312594 ***
https://bugs.launchpad.net/bugs/1312594
** This bug has been marked a duplicate of bug 1312594
14.04 won't detect common USB scanner
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** This bug is no longer a duplicate of bug 1312594
14.04 won't detect common USB scanner
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Title:
04c5:11a2 Fujitsu ScanSnap S1500 does not
This issue is still present in Ubuntu 14.04.
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Title:
04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
To manage notifications about
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]
** Changed in: linux (Ubuntu)
Status: Incomplete = Expired
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This bug is still present in Ubuntu 13.10 using the latest (stable)
3.12-1 kernel from the weekly kernel builds.
** Changed in: linux (Ubuntu)
Status: Expired = Confirmed
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Rocko, if you have a bug in Ubuntu, the Ubuntu Kernel team, Ubuntu Bug Control
team, and Ubuntu Bug Squad would like you to please file a new report by
executing the following in a terminal while booted into a Ubuntu repository
kernel (not a mainline one) via:
ubuntu-bug linux
For more on
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]
** Changed in: linux (Ubuntu)
Status: Incomplete = Expired
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Cliff, could you please confirm this issue exists with the latest
development release of Ubuntu? ISO images are available from
http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
could you please run the following command in the development release
from a Terminal
Just checking in...
1) Are you waiting for me to do something? I don't think I missed
anything.
2) I don't want the bug to auto-expire. :-)
3) I ask in all true ignorance (since I don't have the knowledge to read
a usbmon capture)... Could this bug be the cause of my problem?
** Tags removed: kernel-bug-exists-upstream potential-userspace
** Tags added: needs-upstream-testing-v3.10
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Title:
04c5:11a2 Fujitsu ScanSnap
Whenever I install a mainline kernel deb, I get the same problem as Bug
1195618. This makes it very difficult to test scanning on the mainline
kernels and get back to normal desktop use.
I looked for a workaround, but according to the Internet so far, this is a
problem with the late 3.9 and all
** Attachment added: Attempted scanner use
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+attachment/3728547/+files/2.mon.out
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** Attachment added: Scanner power-on
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+attachment/3728545/+files/1.mon.out
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Nouveau was better, in that I had 1024x768 resolution instead of
640x480, but I'd rather not live there. ;-) (and I remember when that
resolution was the shiz...:-)
So, I got the usbmon capture. I can't be certain that what I captured
was for the scanner because the command in Step 2 (cat
Cliff, thank you for performing the requested test.
While booted into the newest mainline kernel available
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.10-rc7-saucy/ , could
you please gather a USB trace for a more in depth analysis following
Ran 12.04 32-bit from the LiveCD. The scanner worked fine in the USB2
port, but failed in the USB3 port. dmesg showed the same microframes
message.
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Cliff, just to clarify, if you plug the scanner into into your USB 3.0
port in Precise 32-bit, does it work?
** Tags removed: bios-outdated-f14
** Tags added: latest-bios-f14
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Updated BIOS to F14. Did not fix the problem.
Output of the dmidecodes:
F14
04/17/2013
I realize now, as I re-read some of my later comments, that I've been unclear
or downright WRONG in some of the additional information I've given. So please
let me clarify.
I have two machines. I have
@jsalisbury
I will test that, though I'm hesitant due to the graphics/Unity problems I had
the last time I installed a mainline kernel. So I want to make sure that we're
on the same page first. :-)
When I first filed the bug, I was totally unsure and unclear of what had
happened and what
Does this issue go away if you boot into the latest 3.2 stable kernel:
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.2.46-precise/
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Title:
Cliff, as per http://www.gigabyte.us/products/product-
page.aspx?pid=4315#bios an update is available for your BIOS (F14). If
you update to this, does it change anything?
If not, could you please provide the output of the following terminal command:
sudo dmidecode -s bios-version sudo dmidecode
apport information
** Tags added: apport-collected saucy
** Description changed:
I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04,
32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The
scanner has not worked since and I can't figure out why.
I'm
Okay, it doesn't work in the latest dev release of Saucy. I'll try to
do the kernel thing.
Note: I travel for my job, so Monday through Friday I'm often not
available to work on this because I don't have the scanner with me.
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By the way, this cutesy little naming convention is okay, but maybe put
the name it in the About This Computer dialog so that someone
troubleshooting can figure out what they need to download from the
Kernel Mainline archive. Just a thought. :-)
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Bah. The link to the Mainline Kernel Archive that you put has two
different links to the archive, with two different orderings of the
directory listings.
So when you say Please do not test the kernel in the mainline kernels
archive directory daily folder, but the one all the way at the bottom.,
Okay, I did your testing. The Mainline kernel did not fix it. And had
the added bonus of making Unity disappear. I wound up having to do this
to get it working again. http://askubuntu.com/questions/285627/unity-
does-not-start-in-ubuntu-13-04
** Tags removed: needs-upstream-testing
** Tags
** Changed in: linux (Ubuntu)
Status: Incomplete = Confirmed
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Title:
04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
To
** Changed in: linux (Ubuntu)
Importance: Undecided = Medium
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Title:
04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports
To manage
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