[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Bug in Kyocera's firmware. At Ubuntu we cannot do anything about it. Closing ... ** Changed in: cups (Ubuntu) Status: Confirmed = Won't Fix -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Hello, alright, I already contacted Kyocera support. They're basically saying that the Postscript file seems to be incorrect (an object, the image object) is not part of the document or at the wrong position. From their point of view it seems to an error by the software creating the Postscript or during data transfer. They're recommending to print the job as a pre-rendered image. Alternatively, it is possible to reinstall the PPD (I' ve done that already). I'm not sure, if you can read German, but I will attach the mail. Note: I've anonymized the mail. Part of my original request to Kyocera was a link to this bug report, stating that all files e.g. the Postscript file is attached to this bug. But I cannot say, whether they actually took a look at these files. Here's the mail: FROM: ans...@dde.kyocera.com SUBJECT: (Call #YYY) Re: FS-1100: KYOCERA Document Solutions Support Anfrage Sehr geehrter Herr XXX, vielen Dank für Ihre Anfrage bei KYOCERA Document Solutions. Die gemeldete Fehmerinformation deutet auf einen Fehler im Postscript des Druckjobs hin. Offensichtlich wurde ein Objekt, allen Anschein nach ein Grafikobjekt, im Datenstrom nicht oder an falscher Stelle mitgeschickt. Die Ursache ist vermutlich ein Fehler in der Software oder der Vorbereitung/Übermittlung des Druckjobs. Eine Möglichkeit wäre ein Ausdruck über einen anderen Browser zu testen oder einen Vorabdruck in eine PDF Datei zu erzeugen. Wenn Sie diese Datei dann über ein PDF Programm ausdrucken wollen können Sie in den meisten PDF Viewern die Option als Bild Drucken auch testen, womit die Seite als solches nichtmehr als Postscript sondern als vorgerendertes Bild an das CUPS Drucksystem übergeben wird. Auch kann eine erneute Installation des Systemes mit einer aktuellen PPD versucht werden, falls sich bei der Einrichtung des Druckers im CUPS System ein Fehler eingeschlichen haben sollte. Aktuelle PPD Dateien finden Sie im Downloadcenter: http://www.kyoceradocumentsolutions.de/index/serviceworld/downloadcenter.html# Für weitere Rückfragen stehen wir Ihnen gerne auch telefonisch zur Verfügung. Für Geräte ausserhalb der Garantie bieten wir eine kostenpflichtige Support-Hotline an: 0 900 1 59 623 72 - (99 Cent pro Minute, die Wartezeit bis zur Verbindung ist kostenfrei, eine Verbindung aus dem Mobilfunknetz ist zur Zeit nicht möglich.) Bitte geben Sie bei Ihrem Anruf die Bearbeitungsnummer an, die im Betreff dieser eMail angezeigt wird. Mit freundlichen Grüßen -- KYOCERA Document Solutions Deutschland GmbH Otto-Hahn-Straße 12 * 40670 Meerbusch * Germany -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
I will try to capture the PS created by Firefox and Chrome tonight. Maybe we can compare it somehow, since the printer eats both PS (but not the Opera one). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Sorry, I haven't spoken, read or written German since I was at school! But Google translate did a good enough job to get the idea of what they said and, frankly, I strongly disagree with what they say. What they have written implies that they have not actually analysed the Postscript you have sent, they have simply looked at the error message, and replied based on that. Valid Postscript adheres to a standard (written and published by Adobe), and whilst various companies have their own additional customisations, the core language must adhere to the standard or it is not valid Postscript. I have access to six different Postscript implementations: Adobe Distiller, Global Graphics Harlequin, Global Graphics JaWS, a Postscript implementation also from Kyocera(!!), Ghostscript (of course!), and with sufficient prior arrangement, Adobe CPSI. All the above run your file to completion without errors or warnings (including the Kyocera one). In addition, I've looked fairly carefully at the Postscript myself, and I see no problems with it. Based on the above, the Opera Postscript output is valid, correct Postscript, and the bug is with the printer. FWIW, I am quite happy for you to quote me on that, or even to follow up with Kyocera Germany on your behalf (assuming they can accept e-mails in English!). There is almost no point trying to compare the Postscript produced by different applications - Postscript is a turing complete programming language, as well as page description language, there are, therefore, an almost infinite number of totally different ways a given page can be represented. It's *highly* unlikely you (or anyone) will be able to look at the two sets of output, and pin-point the cause of the problem. The only way to narrow down the problem is, as I described before, for someone like me to hand edit the Postscript, progressively cutting it down, and possibly instrumenting it, so that you can try the each iteration on your printer, until we reach the one thing (or set of things) that causes the problem. It is a laborious process, that takes time, paper and toner, but it really is the only option. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Hi Till, well, surprise: it IS working using Firefox 26.0 and Chrome 31.0.1650.63. - I thought, I tested it, before filing this bug here. So it is an error w/ Opera? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Yes, it seems so. Best is naturally that this gets reported to Opera and fixed there, or better that Opera switches to PDF output which is already standard for some years. So the Opera developers need to get informed. We could do a workaround (not a fix!) though, detecting Opera's PostScript output and in this case force a conversion of this PostScript to PDF and after that back to PostScript to get a PostScript which the printers actually print. ** Changed in: cups (Ubuntu) Status: Incomplete = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
If I am correct, and (like the cases we've hacked around with the Ghostscript output) the Postscript is perfectly valid and correct, you may find that the Opera developers aren't willing to change that perfectly valid Postscript output to work around a bug in a printer. Really this is very likely a Kyocera problem, not an Opera (nor a CUPS) problem. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
kniffte, can you print normally if you use another browser than Opera, like Firefox or Chromium? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
** Attachment added: ps2pdf result file (printable) https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+attachment/3937285/+files/ps2pdf.pdf -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
I continued my checks and found some weird results. Basically, I tried two things: 1. using Knoppix 7.0 2. printing the page as ps, converting it to pdf, printing it to the Kyocera 1. Using Knoppix, I wasn't able to open the .ps-file I provided w/ this bug. So I opened the page again in Knoppix and printed it - it worked. So I returned to Ubuntu, printed the file again as PDF (File - Print - Print to File (PDF)), returned to Knoppix and printed it. It worked (that was different to Ubuntu, where the PDF could not be printed). However, printing the .ps file (the one provided w/ this bug report) directly using lpr / lp lead to the same error (/limitcheck). 2. Following to my success printing the file using Knoppix, I manually converted the .ps file to .pdf (using ps2pdf) - and I could successfully print it using Ubuntu. So it seems, that the ps2pdf application creates a different file which can then be printed correctly. I will attach both files (as ps2pdf.ps/pdf); the .ps file cannot be printed using Ubuntu, while the .pdf file can ** Attachment added: ps2pdf source file (not printable) https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+attachment/3937284/+files/ps2pdf.ps -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Again, that all points to the bug being in the printer. The fact you can convert the PS to PDF is a strong indication that the PS is correct (as per the PS specification). Don't forget that both PDF and PS are vector formats, so have nearly infinite variations in how to produce (near) identical output. In addition, PS is a Turing complete programming language, which adds another almost infinite range of possibilities! One thought springs to mind: does Opera allow you to change the Postscript printing settings? For example, does it allow you to select Language Level 2 instead of Language Level 3? Doing that might avoid the problem area for the printer. If it's helpful, I could help to narrow down the exact cause of the error, that might help a report to Kyocera, the Opera people produce a workaround, or maybe even find a workaround in cups. But a) that will need help, patience and paper from you (kniffte), and b) will have to wait until after the 6th Jan when I'm actually back at my desk (officially, I'm currently on vacation). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
** Attachment added: Cups error_log of failed printout https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+attachment/3936844/+files/error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
** Attachment added: The file to be printed (here as a PostScript file, same result printing directly from browser or as intermediate PDF) https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+attachment/3936845/+files/GoogleMapsPrintout.ps -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Alright, I provided the remaining data (hopefully everything you need - contact me, if anything is missing). I tried to print it directly, using lpr not cups - same result. I also subscribed Chris Liddell, Ghostscript upstream developer, as requested by https://wiki.ubuntu.com/DebuggingPrintingProblems. Please contact me, if any question arises. Thanks for your help and have a wonderful weekend. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Sorry, but the file attached above (GoogleMapsPrintout.ps) appears to be a direct export from Opera (the metadata has: %%Creator: Opera), rather than the Postscript captured as detailed here: https://wiki.ubuntu.com/DebuggingPrintingProblems#Getting_the_data_which_would_go_to_the_printer -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
** Attachment added: The printout obtained as described by https://wiki.ubuntu.com/DebuggingPrintingProblems#Getting_the_data_which_would_go_to_the_printer; https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+attachment/3937038/+files/printout -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Okay, that's what we need to see, thanks. However, that Postscript comes from Opera, not from Ghostscript, so I'm not really the upstream contact. As far as I can tell, that's valid Postscript, so the problem is a bug in the printer - it should really be reported to Kyocera. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Hi Till, using Kubuntu 13.10-desktop the problem persists. It is still Error Name: /limitcheck Offending command: --image-- Note: Again, I was using the vendor-provided PPDs, since Cups does not provide PPDs for FS-1100D (for e.g. FS-1200D it is available). Thanks. kniffte -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
It seems that you have a not yet covered bug in a printer's built-in PostScript interpreter. Please proceed as described in section PostScript (PDF) printer chokes on the PostScript (PDF) coming from Ubuntu on https://wiki.ubuntu.com/DebuggingPrintingProblems. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1263415] Re: Kyocera FS-1100D cannot print Google Maps - limitcheck --image--
Can you boot a live CD/USB stick with 13.10 and tell whether your printer prints your Google Maps file correctly with this system? Thanks. ** Changed in: cups (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1263415 Title: Kyocera FS-1100D cannot print Google Maps - limitcheck --image-- To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1263415/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
