[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-12-19 Thread Radosław Hardyl
After update phone(Meizu pro 5) to OTA-14, still not receiving sms,when
phone locked.

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-12-09 Thread Pat McGowan
** Changed in: canonical-devices-system-image
   Status: Fix Committed => Fix Released

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-11-02 Thread Alfonso Sanchez-Beato
** Changed in: ofono (Ubuntu)
   Status: Confirmed => Invalid

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-10-11 Thread Pat McGowan
** Changed in: canonical-devices-system-image
   Status: In Progress => Fix Committed

** Changed in: telephony-service (Ubuntu)
   Status: In Progress => Fix Released

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-10-04 Thread Pat McGowan
** Changed in: canonical-devices-system-image
   Importance: High => Critical

** Changed in: telephony-service (Ubuntu)
   Importance: High => Critical

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-10-04 Thread Pat McGowan
** Changed in: canonical-devices-system-image
   Importance: Undecided => High

** Changed in: canonical-devices-system-image
   Status: Confirmed => In Progress

** Changed in: canonical-devices-system-image
 Assignee: Alejandro J. Cura (alecu) => Bill Filler (bfiller)

** Changed in: telephony-service (Ubuntu)
   Status: Confirmed => In Progress

** No longer affects: unity-system-compositor

** No longer affects: powerd

** No longer affects: indicator-messages (Ubuntu)

** No longer affects: unity8 (Ubuntu)

** Changed in: telephony-service (Ubuntu)
   Importance: Undecided => High

** Changed in: telephony-service (Ubuntu)
 Assignee: (unassigned) => Tiago Salem Herrmann (tiagosh)

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-26 Thread Launchpad Bug Tracker
** Branch linked: lp:~tiagosh/telephony-service/request-wake-lock

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-23 Thread Michal Predotka
Not sure if that be of any use as I don't have any logs but I'll add it anyway 
:) 
Yesterday I had a phone on my desk, I wasn't doing anything with it. At some 
point I got notification about new SMS. I've checked immediately and noticed 
that in the notification "bubble" it said "8 minutes ago". Later the same day I 
had similar situation but this time the "bubble" said "13 minutes ago" when the 
SMS notification arrived. 
For a change today I had the problem exactly as described in the bug report: 
when I pressed the power button, the notification showed up. 
bq e4.5 OTA-13

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-23 Thread Pat McGowan
rild holds a wakelock for only 200ms so its quite possible the phone
suspends while we are waiting on that timer. Also, QTimer must not use
hardware wakeup events or things would work. We need to figure out where
to put a wakelock request, repowerd provides an interface for this. It
wold also be good to remove that timer and find a better way to handle
when messaging app is open.

See comment #25 which is a similar issue with clock alarms in indicator-
datetime, although it has logic to keep the device awake which is
clearly not working.

** Tags added: wakeup

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-22 Thread Tiago Salem Herrmann
So, while debugging this issue I found the following:

The delay seems to be bigger if wifi is disabled. If wifi is enabled,
after 1:30 at most the device wakes up, and if no wifi, device seems to
remain off indefinitely (I waited only for 10 minutes then gave up). In
my case, it's krillin and I have only one sim in the second slot. At
first I thought that could be lack of entropy and the system would be
stuck trying to read from /dev/urandom, but turns out this is what I
found:

1) oFono delivers the message to telepathy-ofono right away.
2) telepathy-ofono informs telepathy about the new message.
3) telephony-service-indicator gets the message, sets a timer 
(QTimer::singleShot()) of 1.5 seconds before displaying the message (that's to 
avoid displaying notifications for messages that were already displayed in 
messaging-app.

4) Then I noticed that the triggered() signal is never emitted, until I
manually force the device to wake up.

5) running an strace on telephony-service-indicator and (leaving the
device stuck for about 1 minute) I get this:

[pid  2231] 1474573884.069934 clock_gettime(CLOCK_MONOTONIC, {1265, 272122461}) 
= 0
[pid  2231] 1474573884.070193 clock_gettime(CLOCK_MONOTONIC, {1265, 272383307}) 
= 0
[pid  2231] 1474573884.070407 poll([{fd=3, events=POLLIN}, {fd=6, 
events=POLLIN}, {fd=7, events=POLLIN}, {fd=10, events=POLLIN}, {fd=11, 
events=POLLIN}], 5, 1571) = 0 (Timeout)
[pid  2231] 1474573951.500698 read(3, 0xbed2817c, 16) = -1 EAGAIN (Resource 
temporarily unavailable)
[pid  2231] 1474573951.500977 clock_gettime(CLOCK_MONOTONIC, {1266, 845932613}) 
= 0
[pid  2231] 1474573951.501380 clock_gettime(CLOCK_MONOTONIC, {1266, 846369074}) 
= 0


Someone please correct me if I am missing something, but from my understanding 
qt is stuck in the event loop waiting for the timer event, which only happens 
after I press the power button.

What worries me here is that the call to poll() explicitly sets the
timeout for 1571 (1.5 seconds), and -apparently- it only timed out after
67 seconds, which is when the next call to read() is executed.

An additional information is that on dbus I always see indicator-
datetime emitting a signal (Changed()) as soon as telephony-service-
indicator also gets unblocked, which is a strong indication that
indicator-datetime is also getting affected by this.

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-22 Thread Pat McGowan
lp:1588526 is a very similar symptom

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Pat McGowan
@anupam we still need to root cause this. The telegram code path is
quite different since it uses a push-helper, but lets see but I suspect
different issues

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Anupam
@Pat sorry, I didn't understand the technical details. My question: is
this applicable for SMS notifications only, or Telegram notifications
can also be delayed (till the next screen wake up) for the same/similar
reason? I sometimes have this problem with Telegram notifications, so
wondering whether the same issue or a different bug.

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Pat McGowan
As the default activity timeout is 1 min, that would cause the symptom
as the phone would suspend before delivering the message. It would then
show up on power on.

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Pat McGowan
@michal

Wed Sep 21 17:38:20 CEST 2016 signal sender=:1.23 -> dest=(null
destination) serial=367
path=/org/freedesktop/Telepathy/Connection/ofono/ofono/connection_7c44ac9b07d50cda2984b65f48bc8c5f/TextChannel2;
interface=org.freedesktop.Telepathy.Channel.Interface.Messages;
member=MessageReceived

Wed Sep 21 17:39:41 CEST 2016 method call sender=:1.40 -> dest=:1.58
serial=30 path=/org/freedesktop/Notifications;
interface=org.freedesktop.Notifications; member=Notify

Thats 1 min and 20 secs!

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Tiago Salem Herrmann
The flow is ofono -> telepathy-ofono -> telephony-service-indicator ->
Notification

My guess is that telephony-service-indicator could be stuck for some
reason (waiting on some dbus call to finish or something like that).

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Michał Sawicz
In the case I had just now, it took 20s for the message to go from
Telepathy to the notification: http://pastebin.ubuntu.com/23211882/

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Michał Sawicz
Can you guys please pop this job into ~/.config/upstart/ and go:

$ start msg-monitor

When you notice the problem again, please attach ~/.cache/upstart/msg-
monitor.log - make sure to strip it of any sensitive data (phone
numbers, message contents)

** Attachment added: "msg-monitor.conf"
   
https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1516696/+attachment/4745388/+files/msg-monitor.conf

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-21 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: telephony-service (Ubuntu)
   Status: New => Confirmed

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-20 Thread Pat McGowan
** Changed in: canonical-devices-system-image
Milestone: backlog => 14

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-19 Thread Pat McGowan
couple of observations which may or may not turn out to be relevant

This was reported with systems running powerd and repowerd so seemingly
not an issue at that level.

Both logs show that at some point prior to the undelivered message the
modem connection was lost and reconnected. I was looking for some
evidence that the modem stopped being a wakeup source. Grep for "active
wakeup source" shows radio-interface when the last two texts work and
not when the third to last did not. Nothing solid here though.

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-19 Thread Michał Sawicz
This is a syslog where this occured... a whole 10MBs of it. There's
three texts within the last 5 minutes, the first one only "arrived"
straight after I woke the phone up, the next two arrived fine despite
the phone being, afaict, asleep.

** Attachment added: "syslog"
   
https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1516696/+attachment/4743859/+files/syslog

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-19 Thread Pat McGowan
@anupam or michal do you have a syslog for when this occurs?

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-09-19 Thread Michał Sawicz
** Changed in: canonical-devices-system-image
   Status: Incomplete => Confirmed

** Changed in: canonical-devices-system-image
 Assignee: Michał Sawicz (saviq) => Alejandro J. Cura (alecu)

** Changed in: canonical-devices-system-image
Milestone: None => backlog

** Also affects: telephony-service (Ubuntu)
   Importance: Undecided
   Status: New

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-08-14 Thread Vincas Dargis
Yep, thanks Anupam!

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-08-14 Thread Anupam
@Vincas that's probably bug #1544477

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-08-14 Thread Vincas Dargis
I am not sure if it's the same bug, but for me (E5, OTA-12), I do not
get sound notification at all (sometimes I do though), even if device is
unlocked.

I do hear vibrator, see green blinking light, but no sound. I am quite
sure that Sound options are set OK.

I've attached tailed syslog.log and unity8.log.

** Attachment added: "tail.log"
   
https://bugs.launchpad.net/ubuntu/+source/indicator-messages/+bug/1516696/+attachment/4720668/+files/tail.log

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-08-09 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: indicator-messages (Ubuntu)
   Status: New => Confirmed

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-07-15 Thread Anupam
but the LED notification light blinks all right

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-07-15 Thread Anupam
I have experienced the same for Telegram and gmail notifications too. No
sound alert and screen doesn't turn on, but as soon as I press the power
button to turn the screen on, message tone is heard and all the
notifications bubbles keep popping up one after another.

** Also affects: indicator-messages (Ubuntu)
   Importance: Undecided
   Status: New

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-01-28 Thread Michał Sawicz
** Also affects: unity-system-compositor
   Importance: Undecided
   Status: New

** Also affects: powerd
   Importance: Undecided
   Status: New

** Changed in: unity8 (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-01-25 Thread Kugi Eusebio
Any news on this? Will this be fixed on OTA 9?
It's still affecting my phone. If it won't be fixed in the next OTA, I might 
just try to reflash since it seems that only few experience this.

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Title:
  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2016-01-25 Thread Pat McGowan
@Kugi no work has been done for this as it has not been reproduced

>From the unity8 log the only thing that looks suspect is a number of reports 
>like
qtmir.surfaces: MirSurfaceItem::dropPendingBuffer() surface = 
qtmir::MirSurface(0x1411348) buffer dropped. 0 left.

Were you playing a lot of music perhaps in the background before this occurs?
Were you testing the app you were developing at the time?
Can you enable crash reporting and then check in /var/crash if it recurs
Also please grab the logs from /var/log/lightdm

** Changed in: canonical-devices-system-image
 Assignee: (unassigned) => Michał Sawicz (saviq)

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2015-11-19 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: unity8 (Ubuntu)
   Status: New => Confirmed

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Title:
  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2015-11-17 Thread Pat McGowan
Please add info as to which device and os version
also if you can add the logs /var/log/sysslog and .cache/upstart/unity8.log 
when this occurs.

Two fixes in ota 7 were made to address similar issues bug #1491566 and
bug #1495871

** Changed in: canonical-devices-system-image
   Status: New => Incomplete

** Also affects: unity8 (Ubuntu)
   Importance: Undecided
   Status: New

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2015-11-17 Thread Kugi Eusebio
My phone is bq Aquaris E5 HD with the latest version which is the OTA-7.
I'll attach here the logs when I encounter it again.

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2015-11-17 Thread Sebastien Bacher
** Also affects: canonical-devices-system-image
   Importance: Undecided
   Status: New

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2015-11-17 Thread Kugi Eusebio
I attached the log file when it occurred.
Almost 30 mins after the message was received based on the notification's time.

** Attachment added: "Log Files"
   
https://bugs.launchpad.net/ubuntu/+source/ofono/+bug/1516696/+attachment/4521101/+files/Log%20files.zip

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  SMS notifications are received only when the phone is unlocked

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[Bug 1516696] Re: SMS notifications are received only when the phone is unlocked

2015-11-16 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: ofono (Ubuntu)
   Status: New => Confirmed

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Title:
  SMS notifications are received only when the phone is unlocked

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