[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-06-20 Thread Christopher M. Penalver
José Jorge Enríquez Rodríguez, not all fixes and enhancements are
captured in the change log.

Despite this, this bug report is being closed due to your last comment
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1552985/comments/25
regarding this being fixed with a BIOS update. For future reference you
can manage the status of your own bugs by clicking on the current status
in the yellow line and then choosing a new status in the revealed drop
down box. You can learn more about bug statuses at
https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time
to report this bug and helping to make Ubuntu better. Please submit any
future bugs you may find.

** Tags removed: latest-bios-a10
** Tags added: bios-outdated-a12

** Changed in: linux (Ubuntu)
   Importance: Medium => Undecided

** Changed in: linux (Ubuntu)
   Status: Confirmed => Invalid

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-06-17 Thread José Jorge Enríquez Rodríguez
Today I updated my laptop's BIOS to A12 version, and now I'm able to
shutdown the computer without problems.

On the BIOS update details
(http://www.dell.com/support/home/mx/es/mxbsdt1/Drivers/DriversDetails?driverId=RCK0N=3543381893)
a fix and an enhancement are mentioned:

Fixes
- Modify the output value of memory module manufacturer ID (from SPD) to 
hexadecimal ID.

Enhancements
- Update IO define for FreeBSD OS. 

Don't know which one fixes the shutting down problem.
I'm running Xubuntu 16.04:
Linux xubuntudev 4.4.0-24-generic #43-Ubuntu SMP Wed Jun 8 19:27:37 UTC 2016 
x86_64 x86_64 x86_64 GNU/Linux

BIOS Information
Vendor: Dell Inc.
Version: A12
Release Date: 05/13/2016

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-06-01 Thread Christopher M. Penalver
** Changed in: linux (Ubuntu)
   Status: Expired => Confirmed

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-05-30 Thread José Jorge Enríquez Rodríguez
Here is a trancript of what I'm able to read on screen once the system
hangs:

[  OK  ] Stopped target System Initialization.
[  OK  ] Stopped target Encrypted Volumes.
 Stopping Cryptography Setup for cryptswapl...
[  OK  ] Stopped target Swap.
 Deactivating swap 
/dev/disk/by-uuid/a754e267-a770-4d4b-98a8-19ba7c9b9fd4...
 Stopping Load/Save Screen Backlight Brightness of 
backlight:intel_backlight...
 Stopping Load/Save Screen Backlight Brightness of 
leds:dell::kbd_backlight...
[  OK  ] Stopped Apply Kernel Variables.
[  OK  ] Stopped Load Kernel Modules.
 Stopping Network Time Synchronization...
[  OK  ] Stopped Load/Save Screen Backlight Brightness of 
backlight:intel_backlight.
[  OK  ] Stopped Load/Save Screen Backlight Brightness of 
leds:dell::kbd_backlight.
[  OK  ] Deactivated swap 
/dev/disk/by-uuid/a754eZ67-a770-4d4b-98a8-19ba7c9b9fd4.
[  OK  ] Deactivated swap /dev/disk/by-id/dm-uuid-CRYPT-PLAIN-cryptswapl.
[  OK  ] Deactivated swap /dev/disk/by-id/dm-name-cryptswapl.
[  OK  ] Deactivated swap /dev/dm-0.
[FAILED] Stopped (with error) /dev/dm-0.
[  OK  ] Deactivated swap /dev/mapper/cryptswapl.
[  OK  ] Removed slice system-systemd\x2dbacklight.slice.
[  OK  ] Stopped Network Time Synchronization.
[  OK  ] Stopped Create Volatile Files and Directories.
[  OK  ] Stopped target Local File Systems.
 Unmounting /boot/efi...
 Unmounting /home/jorge...
 Unmounting /run/user/108...
 Unmounting /run/user/1000...
[  OK  ] Unmounted /boot/efi.
[  OK  ] Stopped File System Check on /deu/disk/by-uuid/DO7D-75AB.
[  OK  ] Removed slice system-systemd\x2dfsck.slice.
[  OK  ] Unmounted /run/user/1000.
[  OK  ] Unmounted /run/user/108.
[  OK  ] Unmounted /home/jorge.
[  OK  ] Stopped target Local File Systems (Pre).
[  OK  ] Stopped Create Static Device Nodes in /dev.
[  OK  ] Stopped /dev/mapper/cryptswapl.
[  OK  ] Stopped /dev/disk/by-uuid/a754e267-a770-4d4b-98a8-19ba7c9b9fd4.
[  OK  ] Stopped /dev/disk/by-id/dm-uuid-CRYPT-PLAIN-cryptswapl.
[  OK  ] Stopped /dev/disk/by-id/dm-name-cryptswapl.
[  OK  ] Stopped /sys/devices/virtual/block/dm-0.
[  OK  ] Stopped Cryptography Setup for cryptswapl.
[  OK  ] Reached target Unmount All Filesystems.
[  OK  ] Removed slice system-systemd\x2dcryptsetup.slice.
 Stopping Load/Save Random Seed...
[  OK  ] Stopped Load/Save Random Seed.
[  OK  ] Stopped Remount Root and Kernel File Systems.
[  OK  ] Reached target Shutdown.
[  112.729] reboot: Power down
_

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-05-30 Thread Christopher M. Penalver
José Jorge Enríquez Rodríguez, could you please add the following kernel boot 
parameter:
debug=y

attempt a shutdown, and post the log/picture? It would be helpful to see
if it provides a more verbose output than found in
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1552985/comments/3
.

** Tags added: xenial

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-29 Thread Christopher M. Penalver
Augustine Souza, it will help immensely if you filed a new report with the 
Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see
https://wiki.ubuntu.com/ReportingBugs.

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-27 Thread Augustine Souza
I tried a Live USB using the Lubuntu 16.04 iso.

Hardware: Dell Inspiron 1545 laptop; Core2Duo; 64-bit, 4 GB RAM; USB 2 
currently running Lubuntu 14.04 fully updated; uname -a: 
Linux vasa1-Inspiron-1545 3.13.0-83-generic #127-Ubuntu SMP Fri Mar 11 00:25:37 
UTC 2016 x86_64 x86_64 x86_64 GNU/Linux


I used mkusb version 10.5.1 (http://ppa.launchpad.net/mkusb/ppa/ubuntu/ 
trusty/main amd64 Packages) to make the Live USB on an 8 GB Transcend USB 2 
pendrive.

If the Live USB is made without persistence, while everything runs fine,
shutdown doesn't work. The screen blanks and a cursor flashes at the top
left corner of the screen. I can wait for a few minutes but still
nothing happens. I need to long-press the laptop's power button to shut
down.

However, I can confirm that using the same version of mkusb and iso to
create a persistent Live USB, the shutdown is normal.

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-27 Thread sudodus
Booted via grub-n-iso shutdown works for me, but not when the pendrive
was created by cloning the current Lubuntu Xenial i386 daily iso file,

xenial-desktop-i386.iso

Today I tested with USB-creator-gtk 0.3.2 and mkusb, but can get the
same result with other cloning tools, e.g. gnome-disks, dd.

In other words, my live drive is affected when booted from a cloned
system, but not from a grub-n-iso system made from the same iso file. I
suspect that this bug is the same or closely related to the bug that
also affects virtual machines,

https://bugs.launchpad.net/ubuntu/+source/casper/+bug/966480

It is described as a race condition by Chris Bainbridge:

https://bugs.launchpad.net/ubuntu/+source/casper/+bug/966480/comments/58

-o-

Details: I tested this in a laptop bought 2013 (that I am often using
for iso testing),

http://www.toshiba.se/laptops/satellite-pro/c850/satellite-pro-c850-19w/

and in a desktop computer with the following motherboard bought 2008,

http://www.asus.com/Motherboards/M2NVM_DVI/

A Sandisk Cruzer blade 4 GB USB drive cloned to a 'live-only' system
with USB-creator-gtk 0.3.2 and mkusb is affected by this bug in both
those computers.

The same USB drive made into a grub-n-iso system with the same Lubuntu
daily iso file according to the link

http://ubuntuforums.org/showthread.php?t=2259682=13302278#post13302278

or made into a persistent live drive with mkusb according to this link

https://help.ubuntu.com/community/mkusb/persistent

can be shut down or rebooted properly (so these systems booted via grub
are not affected).

PS.

Until this bug  is squashed (and in other cases where a linux system is
unresponsive)I recommend

SysRq + r e i s u b

described in the following link

https://en.wikipedia.org/wiki/Magic_SysRq_key

DS.

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-27 Thread sudodus
I have seen indications that it makes a difference which tool or method
was used to create the USB boot drive. So please tell us which tool was
used when this bug appeared, as if you get different results when trying
to shut down, when the USB drive was created with different tools or
methods.

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-26 Thread Christopher M. Penalver
Paul White, it will help immensely if you filed a new report with the Ubuntu 
repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see
https://wiki.ubuntu.com/ReportingBugs.

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-26 Thread Paul White
With both 32-bit and 64-bit build of the Lubuntu daily buld  (20160326)
I'm seeing this problem using a Toshiba C-50B. Trying to reboot or shut-
down at the end of the ISO test resulted in an indefinite hang and the
use of the on/off button was the method to terminate the session..

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-26 Thread Christopher M. Penalver
José Jorge Enríquez Rodríguez, to clarify your results in
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1552985/comments/5
you tested with Ubuntu (not Xubuntu) correct?

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-23 Thread Ubuntu QA Website
This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1552985

** Tags added: iso-testing

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-23 Thread José Jorge Enríquez Rodríguez
Today I tried the Xubuntu Xenial daily image and again (live usb), the system 
was not able to shut down.
In the live session, selected the Xubuntu menu, shut down, when Xubuntu image 
appeared pressed [F1] to be able to see system messages, I got these messages 
at the end:

[OK] Stopped target Local File System.
 Unmounting /run/user/999...
 Unmounting cdrom.mount...
 Unmounting /rofs...
 Unmounting /sys/kernel/debug/tracing...
 Unmounting /tmp...
[FAILED] Failed unmounting cdrom.mount.
cdrom.mount
[OK] Unmounted /sys/kernel/debug/tracing.
[OK] Unmounted /run/user/999.
[OK] Unmounted /rofs.
[OK] Unmounted /tmp.
[OK] Reached target Unmount All Filesystems.
[OK] Stopped target Local File Systems (Pre).
[OK] Stopped Create Static Device Nodes in /dev.
[OK] Stopped Remount Root and Kernel File Systems.
[OK] Reached target Shutdown.
[202.959599] reboot: Power down

And the system hangs there, it does not complete the shut down. It does
not respond to any keypress, I have to keep the power button pressed to
get the computer shut down.

** Changed in: linux (Ubuntu)
   Status: Invalid => New

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-14 Thread José Jorge Enríquez Rodríguez
Christopher,

no, I don't need a backport to a release prior to 16.04, so I'm marking
this as Status Invalid.

Thank you so much for your help.

** Changed in: linux (Ubuntu)
   Status: Incomplete => Invalid

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-10 Thread Christopher M. Penalver
José Jorge Enríquez Rodríguez, so it appears the fix landed between 4.2
and 4.4.

However, would you need a backport to a release prior to Ubuntu 16.04?

If not, please feel free to mark this Status Invalid.

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-10 Thread José Jorge Enríquez Rodríguez
Christopher, I installed the kernel from Wily release and the problem is
still there: the computer hangs just before shutting down.

$ uname -a
Linux 4.2.0-30-generic #36~14.04.1-Ubuntu SMP Fri Feb 26 18:49:23 UTC 2016 
x86_64 x86_64 x86_64 GNU/Linux

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-08 Thread Christopher M. Penalver
José Jorge Enríquez Rodríguez, to further confirm, could you please
install the latest enablement stack as outlined in
https://wiki.ubuntu.com/Kernel/LTSEnablementStack and advise if this is
still reproducible?

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-08 Thread José Jorge Enríquez Rodríguez
Cristopher, I'm not able to install the image but tested it in live mode and 
I'm able to shut down the computer without problems.
I also tried with a Xubuntu 14.04.03 live image (I didn't have a 14.04.04 one 
at hand) and found it also hangs when shutting down the computer.

So, I guess it is already solved in the new upcoming version.

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-08 Thread Christopher M. Penalver
José Jorge Enríquez Rodríguez, thank you for reporting this and helping
make Ubuntu better.

To see if this is already resolved, could you please test
http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

** Tags added: latest-bios-a10

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1552985] Re: [Dell Inspiron 14 3000 Series] System hangs on poweroff

2016-03-04 Thread José Jorge Enríquez Rodríguez
These are the messages shown on the screen when I press a key just after
the Xubuntu splash screen starts:

wait-for-state stop/waiting
 *
 * Stopping apt-cacher-ng apt-cacher-ng... [OK]
 * (not running).
 * Stopping rsync daemon rync [OK]
 * speech-dispatcher disabled; edit /etc/default/speech-dispatcher
* Stopping VirtualBox kernel modules   [OK]
nm-dispatcher.action: Caught signal 15, shuting down...
 * Asking all remaining processes to terminate...[OK]
* All processes ended within 1 seconds...[OK]
nm-dispatcher.action: Caught signal 15, shutting down...
ModemManager [857]:   Could not acquire the 
'org.freedesktop.ModemManager1' service name

ModemManager [857]:   ModemManager is shut down

* Deactivating swap... [OK]
* Unmounting local filesystems...   [OK]
* cryptswap1 (stopped)...
* Stopping early crypto diskis... [OK]
mount: / is busy
 * Will now halt
[   50.706518] reboot: Power down

The computer hangs just on the last message, the screen remains on with
all those messages visible until I keep the power button pressed to
force a shutdown.

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