[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Launchpad Bug Tracker]

[Expired for snapd (Ubuntu) because there has been no activity for 60
days.]

** Changed in: snapd (Ubuntu)
   Status: Incomplete => Expired

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Launchpad Bug Tracker]

[Expired for Snappy because there has been no activity for 60 days.]

** Changed in: snappy
   Status: Incomplete => Expired

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Carlo Wood]

Ok, issue solved. Because my home partition had run full and therefore I
wanted to get rid of baloo-kf5, I had purged plasma-desktop :/. That's
the reason why autoremove deleted plasma-desktop-data I assume.
Reinstalling plasma-desktop fixed the issue completely.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Carlo Wood]

I have issue too now. Looking in /var/log/apt/history.log I noted:

Start-Date: 2017-02-07  21:27:42
Commandline: apt autoremove
Requested-By: carlo (1000)
Remove: fonts-noto-unhinted:amd64 (20160116-1), muon-updater:amd64 
(4:5.6.2-1ubuntu1.1), liboxygenstyle5-5:amd64 (4:5.5.5-0ubuntu1), 
libxcb-record0:amd64 (1.11.1-1ubuntu1), 
qml-module-qt-labs-folderlistmodel:amd64 (5.5.1-2ubuntu6), libbaloocore4:amd64 
(4:4.14.3-0ubuntu5), libkfilemetadata4:amd64 (4:4.14.2-0ubuntu2), 
kde-style-oxygen-qt5:amd64 (4:5.5.5-0ubuntu1), libkf5baloowidgets5:amd64 
(4:15.12.3-0ubuntu1), qml-module-qt-labs-settings:amd64 (5.5.1-2ubuntu6), 
plasma-desktop-data:amd64 (4:5.5.5-0ubuntu1), fonts-noto:amd64 (20160116-1), 
libkf5activitiesexperimentalstats1:amd64 (4:5.5.5-0ubuntu1), 
libbaloofiles4:amd64 (4:4.14.3-0ubuntu5), kgamma5:amd64 (4:5.5.5-0ubuntu1), 
ieee-data:amd64 (20150531.1), libbalooxapian4:amd64 (4:4.14.3-0ubuntu5), 
sni-qt:amd64 (0.2.7+15.10.20150729-0ubuntu1), libkfontinstui5:amd64 
(4:5.5.5-0ubuntu1), libkfontinst5:amd64 (4:5.5.5-0ubuntu1), 
fonts-noto-mono:amd64 (20160116-1), liboxygenstyleconfig5-5:amd64 
(4:5.5.5-0ubuntu1), libdolphinvcs5:amd64 (4:15.12.3-
 0ubuntu1)
End-Date: 2017-02-07  21:27:46

Reinstalling plasma-desktop-data fixed running /usr/bin/plasmashell, but
my desktop still remains black (no icons or background image and right-
clicking on the desktop also doesn't work). What else could I be
missing?

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Michael Vogt]

The etc/X11/Xsession.d/65snappy got fixed some time ago - is this still
a problem with a snapd version > 2.0.5?

** Changed in: snapd (Ubuntu)
   Status: Confirmed => Incomplete

** Changed in: snappy
   Status: Confirmed => Incomplete

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Nick Andrew]

Installing kubuntu-desktop fixed it for me.

I also purged snapd first, after reading this bug report. But that did
not fix it, and a subsequent "apt-get install kubuntu-desktop" did. I
had to setup some parts of kde again, including multiple desktops and
focus-follows-mouse.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Alberto Salvia Novella]

** Package changed: plasma-desktop (Ubuntu) => snapd (Ubuntu)

** Also affects: snappy
   Importance: Undecided
   Status: New

** Changed in: snappy
   Status: New => Confirmed

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[André Colomb]

Version 2.0.5 of snapd in -proposed has a fix for this script. See
https://bugs.launchpad.net/bugs/1575014 for details and even more
problems seemingly unrelated to snapd, but caused by its broken
$XDG_DATA_DIRS handling.

It's actually perfectly fine to not have the variable set at all if only
the default paths should be searched. However, setting it for the first
time programmatically and not including the default paths is very wrong
and causes all kinds of brokenness everywhere.

So I think this fix is not needed in x11-common, but mainly just in
snapd.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Oliver Grawert]

@Symaxtry to make it:
else
  if [ -z "$XDG_CONFIG_DIRS" ]; then
XDG_CONFIG_DIRS="$DEFAULT_XDG_CONFIG_DIRS"
  fi
  if [ -z "$XDG_DATA_DIRS" ]; then
XDG_DATA_DIRS="$DEFAULT_XDG_DATA_DIRS"
  fi
fi

so the default is only defined in one place (and an update of the
default at the top is respected in your code path)

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Alberto Salvia Novella]

** Changed in: plasma-desktop (Ubuntu)
   Importance: Undecided => Critical

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Symax]

I was able to fix the issue between Snappy and XDG_DATA_DIRS by
modifying /etc/X11/Xsession.d/60x11-common_xdg_path to read as follows:

# This file is sourced by Xsession(5), not executed.
# Add additionnal xdg paths depending on selected desktop session

DEFAULT_XDG_CONFIG_DIRS='/etc/xdg'
DEFAULT_XDG_DATA_DIRS='/usr/local/share/:/usr/share/'
if [ -n "$DESKTOP_SESSION" ]; then
  # readd default if was empty
  if [ -z "$XDG_CONFIG_DIRS" ]; then
XDG_CONFIG_DIRS="$DEFAULT_XDG_CONFIG_DIRS"
  fi
  
XDG_CONFIG_DIRS="$DEFAULT_XDG_CONFIG_DIRS"/xdg-"$DESKTOP_SESSION":"$XDG_CONFIG_DIRS"
  export XDG_CONFIG_DIRS
  # gnome is already added if gnome-session installed
  if [ "$DESKTOP_SESSION" != "gnome" ]; then
 if [ -z "$XDG_DATA_DIRS" ]; then
   XDG_DATA_DIRS="$DEFAULT_XDG_DATA_DIRS"
 fi
 XDG_DATA_DIRS=/usr/share/"$DESKTOP_SESSION":"$XDG_DATA_DIRS"
 export XDG_DATA_DIRS
  fi
else
  if [ -z "$XDG_CONFIG_DIRS" ]; then
XDG_CONFIG_DIRS='/etc/xdg'
  fi
  if [ -z "$XDG_DATA_DIRS" ]; then
XDG_DATA_DIRS='/usr/share:/usr/local/share'
  fi
fi

Notice the "else" section at the end.  There is no guarantee that
$DESKTOP_SESSION is set, but XDG_DATA_DIRS is still a needed variable.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Symax]

I personally think it is a slight issue with snappy because of the
XDG_DATA_DIRS variable and how it is handled.

X11/Xsession.d/60x11-common_xdg_path is supposed to set up the XDG_DATA_DIRS 
variable.
X11/Xsession.d/65snappy doesn't check if XDG_DATA_DIRS is empty or not like 
X11/Xsession.d/60x11-common_xdg_path does.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[naguz]

jklasdf, I think you are correct. It seems more related to the bug here:
https://bugs.launchpad.net/ubuntu/+source/kubuntu-meta/+bug/1571564
which you also mention as possibly related, even if my problem didn't
appear in the same way or at the same tie (straight after upgrade/when
installing). Soething is wrong/missing from repos regarding the l10n-
packages, obviously. I will see if the mentioned bug is the right place
to continue with my issue, but this one is not the bug Iæm having.

But if any one else that stumbles upon this bugreport has my problem,
then a install/reinstall of plasma-dekstop fixed it for me.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Tom Kidman]

I have very similar issues to those reported here.  Upgraded to 16.04
from 15.10 (from australia - au.archive.ubuntu.com seemed flakey when I
started, but got there after a few days of trying). Couldn't start
plasma, could only get to a terminal prompt. Running startx yielded the
exact screen grabs that dpeets attached.

>From there I purged nvidia drivers and somehow got to the plasma log in
screen.  No progress after hitting enter on the log in screen.  By some
accident I plugged an HDMI cable into my laptop, and then plasma loaded.
I've verfified this a number of times.  plasma only starts fully when an
hdmi cable is connected to an external display!

I tried purging snapd (I have no idea what that is) but no difference.  I also 
have the weird double '//' in my $XDG_DATA_DIRS env var:
echo $XDG_DATA_DIRS 
/usr/share//usr/share/xsessions/plasma:/usr/local/share/:/usr/share/:/var/lib/snapd/desktop

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[jklasdf]

I don't think you actually have the same problem as us. See the picture
attached to the bug report...if alt-f2 is working and krunner doesn't
crash you probably have a different problem. I'd recommend opening a
separate bug report with just your symptoms.

If you want to check if your problem is being caused by $XDG_DATA_DIRS,
you can temporarily set $XDG_DATA_DIRS (all on one line):

XDG_DATA_DIRS="/usr/share" plasmashell

The symlink thing was a temporary workaround, I wouldn't actually
recommend it. You can check that it's set properly by doing ls -l
~/.local/share/plasma

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[naguz]

After reading jklasdf comment (#13) I tried to purge snapd (using apt-get purge 
ad i dont have aptitude installed. Rebooted. Same problem
echo $XDG_DATA_DIRS yields:
/usr/share//usr/share/xsessions/plasma:/usr/local/share/:/usr/share/:/var/lib/snapd/desktop
So i reinstall snapd, created a symlink to have ~/.local/share/plasma to point 
to /usr/share/plasma (If my usage of ln -s was correct) and rebooted. Still no 
change, and echo $XDG_DATA_DIRS yields the same result as before. Is there any 
point in trying to reinstall snapd and then rebooting, to mace sure that the 
environment variables it erroneously provides take affect before I purge the 
package? Shouldn't any errors in the package be removed by purging it?
I welcome any help in trying to fixing this.

Btw, my problem did not come with the update, but with an update about
ten days ago. Don't remember, haven't used the laptop fore a while
before yesterday. And while I get the same "All shell packages missing."
error I can use krunner with alt+F2, so I CAN use the computer, but it
is, of course, not ideal.

Also, if anyone else don't have networking, maybe due to the
keychain/wallet not being opened, nmcli does the trick for me from the
temrinal. Can't check the exact usage no, as I'm not with the laptop
atm.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

For anyone curious:

Non-functional black-screen-with-pointer X:
$ echo $XDG_DATA_DIRS
:/var/lib/snapd/desktop

Workaround second X with plasma:
$ echo $XDG_DATA_DIRS
/usr/share//usr/share/xsessions/plasma:/usr/local/share/:/usr/share/:/var/lib/snapd/desktop

After fully removing snapd:
$ echo $XDG_DATA_DIRS
/usr/share:/usr/share:/usr/local/share

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

I guess because I usually figure that something installed by default
that I haven't heard of is useful or important?  Removing it entirely,
everything loaded and I didn't have to use my ridiculous workaround.
Success!  Thanks!

Now:
$ echo $XDG_DATA_DIRS
/usr/share:/usr/share:/usr/local/share

Before removing snapd, it had the snapd directory in it, other entries
in the middle as I recall, and the first two entries were not separated
by a colon.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[jklasdf]

Why did you not try purging snapd, and not reinstalling?

What does echo $XDG_DATA_DIRS show?

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

Doesn't quite fix it for me.

Purging and reinstalling snapd had no effect.

~/.local/share/plasma already had one thing in it, so I created a
variety of new links into /usr/share/plasma/*.  That gave me a KDE
splash screen, the popup about plasmashell being missing went away, and
the crash report dialog was for baloo-file instead of krunner.  Still no
taskbar, widgets, wallpaper, etc.

Creating a link for /var/lib/snapd/desktop/plasma or making the link and
purging and reinstalling snapd again (the link survived the purge) had
no effect.  So I still get to go through the same workaround
thunderbird>chromium>konsole>teamviewer>plasmashell.

After doing all this, the second instance of KDE lost its taskbar.  Had
to create it again from the right-click menu on the desktop.  The new
one looks different, so perhaps it was previously loading the 15.10
version somehow.

Also, when the second instance of X starts, the first thing that appears
is the login screen, which looks like the Kubuntu 15.10 version.  When I
lock the screen, I get the 16.04 screen locker.  The former displays the
time in a localized format based on the physical location of the
computer (China), the latter displays the time using the system
language/localization (Canadian English).

So I'm wondering if something moved around between the two versions, but
without updating an important config file somewhere.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Scarlett Clark]

Wow, I never would have found that. Can you please file a bug against snapd? 
Seems to be a show breaker.
Cheers,
Scarlett

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[jklasdf]

Alright thanks for the help scarlett.

I looked into it a bit more. Purging snapd for me seems to solve the
problem: running strace -f on krunner, it seemed to be trying to access
~/.local/share/plasma and /var/lib/snapd/desktop/plasma instead of the
correct location /usr/share/plasma. I temporarily created a symlink for
~/.local/share/plasma to point to /usr/share/plasma, and did an aptitude
purge snapd, and that seems to have solved the problem so far.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Scarlett Clark]

Afraid this is over my head. I am just a packager and this seems beyond
packaging issues. Have you reported this upstream KDE (krunner) Sorry I
am not much help. I had answers to the two items I mentioned only.

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

Further to my comment #3:

X ran in parallel with the instance of KDE/Plasma that was started
accidentally via kdesudo and/or teamviewer daemon for an hour or two
(confusing some software), then X died in the background.  Plasma is
still running, days later.

"Everything works" was a bit of an approximation.  Plasmashell is
consuming 105-125% of a processor, 10.3G of virtual RAM, and 0.55G of
physical RAM, while Xorg eats ~30-40% of a processor, 500M virtual, 140M
RAM.  In some cases, selecting a window on the taskbar doesn't work (it
sometimes thinks I'm dragging the button I click on), and I've had some
issues with copy/paste.  I was sufficiently relieved to have plasma
again that it took a few days before its dragging bothered me enough to
check this.

Let me know if there's any information you'd like from a plasma-fails-
to-load system with "functioning" X and/or Plasma accessible only via
bizarre workarounds.  But I may not have access to the computer next
week...

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

$ lspci -v
...
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Oland 
XT [Radeon HD 8670 / R7 250/350] (prog-if 00 [VGA controller])
Subsystem: Dell Radeon R7 250
Flags: bus master, fast devsel, latency 0, IRQ 31
Memory at e000 (64-bit, prefetchable) [size=256M]
Memory at f7e0 (64-bit, non-prefetchable) [size=256K]
I/O ports at e000 [size=256]
Expansion ROM at f7e4 [disabled] [size=128K]
Capabilities: 
Kernel driver in use: radeon
Kernel modules: radeon
...

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Title:
  Plasma fails to load:  "all shell packages missing"

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

In my case, the GPU is an ATI Radeon of some form, but at the moment I
can't tell you exactly what.

Language is English-Canadian, installed while in China so there's some
odd localization in places.

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  Plasma fails to load:  "all shell packages missing"

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[jklasdf]

Here's the backtrace for running krunner from the command line:
(gdb) run
Starting program: /usr/bin/krunner 
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
[New Thread 0x7fffe3fa0700 (LWP 13738)]
[New Thread 0x7fffe08fd700 (LWP 13739)]
Icon theme "oxygen" not found.
Icon theme "oxygen" not found.
Error: standard icon theme "oxygen" not found!
[New Thread 0x7fffd8717700 (LWP 13740)]
File name empty!

Thread 1 "krunner" received signal SIGSEGV, Segmentation fault.
0x76d81270 in QQmlComponent::status() const () from 
/usr/lib/x86_64-linux-gnu/libQt5Qml.so.5
(gdb) bt
#0  0x76d81270 in QQmlComponent::status() const () from 
/usr/lib/x86_64-linux-gnu/libQt5Qml.so.5
#1  0x775542fd in 
KDeclarative::QmlObject::completeInitialization(QHash 
const&) () from /usr/lib/x86_64-linux-gnu/libKF5Declarative.so.5
#2  0x00408fb6 in View::View (this=0x7fffdff0) at 
/build/plasma-workspace-kxRFE_/plasma-workspace-5.5.5.2/krunner/view.cpp:94
#3  0x004075e9 in main (argc=1, argv=) at 
/build/plasma-workspace-kxRFE_/plasma-workspace-5.5.5.2/krunner/main.cpp:75

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  Plasma fails to load:  "all shell packages missing"

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[jklasdf]

This happens with english, I don't have any of the kde-l10n packages
installed.

I'm using the radeon driver:
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Cape 
Verde PRO [Radeon HD 7750/8740 / R7 250E] (prog-if 00 [VGA controller])
Subsystem: Hightech Information System Ltd. Cape Verde PRO [Radeon HD 
7750/8740 / R7 250E]
Flags: bus master, fast devsel, latency 0, IRQ 40
Memory at c000 (64-bit, prefetchable) [size=256M]
Memory at fea0 (64-bit, non-prefetchable) [size=256K]
I/O ports at e000 [size=256]
Expansion ROM at fea4 [disabled] [size=128K]
Capabilities: 
Kernel driver in use: radeon
Kernel modules: radeon

Running plasmashell itself doesn't trigger a segfault/coredump. It does
give the error messages shown in the original report though.

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  Plasma fails to load:  "all shell packages missing"

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Scarlett Clark]

I need to know a few things:

What language? There were some missing translations that caused a series of 
issues like this one.
Video card? Nvidia seems to be also causing similiar issues.

That dmesg log shows coredumps and according to it plasma is indeed
installed or it would not be core dumping? Pretty sure a new bug needs
to be filed there, with perhaps gdb plasmashell logs attached.

Thanks

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[jklasdf]

I have the exact same problem after upgrading from 15.10.

dmesg shows:
[75364.605395] kactivitymanage[8268]: segfault at 7f04d244fcd0 ip 
7f04ab385261 sp 7ffc035f3028 error 4 in 
libQt5Sql.so.5.5.1[7f04ab371000+3f000]
[75374.038291] ksplashqml[13784]: segfault at 8 ip 7f250867e547 sp 
7ffc0255a250 error 4 in libQt5Core.so.5.5.1[7f25083c1000+4c5000]
[75375.992608] krunner[13931]: segfault at 8 ip 7fd3ed122270 sp 
7ffcda7d72e8 error 4 in libQt5Qml.so.5.5.1[7fd3ecec9000+40e000]
[78452.578277] krunner[17785]: segfault at 8 ip 7f110737a270 sp 
7ffd6cd100e8 error 4 in libQt5Qml.so.5.5.1[7f1107121000+40e000]

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  Plasma fails to load:  "all shell packages missing"

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: plasma-desktop (Ubuntu)
   Status: New => Confirmed

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

OK, this is truly bizarre:

Starting the teamviewer daemon from Konsole on :0 (ctrl-alt-F1) asks for
password authentication in a usual popup window.  Entering the password
to allow the teamviewer daemon to run also starts a fully functional X
with KDE/plasma on :1 (ctrl-alt-F7, where it would normally be), in
parallel.  Widgets, window decoration, desktop wallpaper, screen locker,
splash screen: everything works.

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  Plasma fails to load:  "all shell packages missing"

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[Bug 1576500] Re: Plasma fails to load: "all shell packages missing"

[Darren Peets]

$ krunner 
Icon theme "breeze" not found.
Icon theme "oxygen" not found.
Error: standard icon theme "oxygen" not found!
File name empty!
KCrash: Attempting to start /usr/bin/krunner from kdeinit
sock_file=/run/user/1000/kdeinit5__0
KCrash: crashing... crashRecursionCounter = 2
KCrash: Application Name = krunner path = /usr/bin pid = 8025
KCrash: Arguments: /usr/bin/krunner 
KCrash: Attempting to start /usr/lib/x86_64-linux-gnu/libexec/drkonqi from 
kdeinit
sock_file=/run/user/1000/kdeinit5__0

[3]+  Stopped krunner
$

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  Plasma fails to load:  "all shell packages missing"

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