[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Shannon O]

The above work-around only worked once. After reboot I can't repeat the
success.still no mouse after login. Gonna dump this install, no mouse
equals no work.

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Shannon O]

I clean installed Ubuntu 16.04 on a Dell Optiplex 390 and experience the same 
lack of mouse function after successful login. I attempted the workaround 
listed at the top of page but received the following error: "modprobe: ERROR: 
could not insert 'usbhid': operation not permitted.
  I then noticed my keyboard, which had previously worked normally, had stopped 
working. I unplugged both my keyboard and my mouse and reconnected both in turn 
and now my mouse and keyboard both work - even after log out and successful 
login. I am not a Dev, just reporting what I've noticed and wondering when a 
permanent fix will be available.

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Bug Watch Updater]

Launchpad has imported 12 comments from the remote bug at
https://bugzilla.redhat.com/show_bug.cgi?id=1277837.

If you reply to an imported comment from within Launchpad, your comment
will be sent to the remote bug automatically. Read more about
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On 2015-11-04T08:26:31+00:00 Asif wrote:

Description of problem:
Mouse does not work on the launch of gnome-software

Version-Release number of selected component (if applicable):
fedora 23 workstation

How reproducible:
always

Expected results:
fedora 22 did not have this problem

Additional info:
the mouse becomes unusable unless we restart fedora 23 workstation.

dmesg shows:

[ 1786.xx ] usb 6-4: input irq status -75 received
[ 1786.xx ] usb 6-4: input irq status -75 received
[ 1786.xx ] usb 6-4: input irq status -75 received
[ 1786.xx ] usb 6-4: input irq status -75 received
[ 1786.xx ] usb 6-4: input irq status -75 received
[ 1786.539254 ] usb 6-4: input irq status -75 received

the xx are numbers.

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/0


On 2015-11-04T16:35:22+00:00 Kalev wrote:

Could be fwupd poking the hardware in a wrong way

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/1


On 2016-01-08T09:34:44+00:00 Richard wrote:

Can you try setting EnableOptionROM=false in /etc/fwupd.conf and
rebooting please.

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/2


On 2016-01-08T09:37:53+00:00 Richard wrote:

*** Bug 1295465 has been marked as a duplicate of this bug. ***

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/3


On 2016-01-09T19:42:59+00:00 Andrew wrote:

I had the same issue and not sure what EnableOptionROM=false in
/etc/fwupd.conf did as I am not a developer but this suggestion fixed
the issue for me.

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/4


On 2016-05-23T09:52:31+00:00 Will wrote:

A few people have tried setting the EnableOptionROM=false and rebooting
in Ubuntu (bug here: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317) and reports are that it didn't help.

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/24


On 2016-05-28T02:10:42+00:00 Oleg wrote:

Iwonder if the root cause here is fwupd hogging file descriptor to the usb 
device via usbfs and thus interfering with the driver operations (bug 1340587)?
Possibly just stopping fwupd (killall fwupd) might be all that's needed here?

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/26


On 2016-06-03T22:27:36+00:00 Asif wrote:

EnableOptionROM=false in /etc/fwupd.conf does not do anything on fedora
23, and fedora 24.

Also in fedora 24 workstation, as soon as I login, gnome-software starts
as a service, which hangs the mouse. I had to remove gnome-software to
use the mouse for work in fedora 24.

Also in ubuntu 16.04 64bit, starting gnome-software hangs the mouse.

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/28


On 2016-07-11T06:40:46+00:00 Noel wrote:

*** Bug 1286396 has been marked as a duplicate of this bug. ***

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/29


On 2016-07-11T08:33:25+00:00 Noel wrote:

On my Fedora 24 box, I had to uninstall the gnome-software package to
prevent it from starting. Removing the desktop file from
/etc/xdg/autostart didn't do it. Somehow it was still getting started
each time I logged in.

The problem has not re-appeared since uninstalling gnome-software.

Reply at: https://bugs.launchpad.net/ubuntu/+source/gnome-
software/+bug/1578317/comments/30


On 2016-11-24T13:03:35+00:00 Fedora wrote:

This message is a reminder that Fedora 23 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 23. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. 

Re: [Bug 1578317] Re: Regression: Mouse stuck at start-up

[mdo]

The problem still exists.  I upgraded to 16.10 and then 17.04 in the hopes
it had been fixed, but it still isn't.

On Fri, May 19, 2017 at 1:43 AM, Iain Lane 
wrote:

> Did this stop happening?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1578317
>
> Title:
>   Regression: Mouse stuck at start-up
>
> Status in Fwupd:
>   New
> Status in GNOME Software:
>   Unknown
> Status in gnome-software package in Ubuntu:
>   Confirmed
> Status in gnome-software package in Fedora:
>   Unknown
>
> Bug description:
>   My mouse is stuck at start-up. A workaround is to enter "sudo rmmod
>   usbhid; modprobe usbhid" and the mouse starts working.
>
>   josep@josep-GJ306AA-ABE-m8175-es:~$ lsusb
>   Bus 002 Device 002: ID 058f:6362 Alcor Micro Corp. Flash Card
> Reader/Writer
>   Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   Bus 008 Device 005: ID 050d:016a Belkin Components Bluetooth Mini Dongle
>   Bus 008 Device 004: ID 0a5c:4503 Broadcom Corp. Mouse (Boot Interface
> Subclass)
>   Bus 008 Device 003: ID 0a5c:4502 Broadcom Corp. Keyboard (Boot Interface
> Subclass)
>   Bus 008 Device 002: ID 0a5c:4500 Broadcom Corp. BCM2046B1 USB 2.0 Hub
> (part of BCM2046 Bluetooth)
>   Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   Bus 001 Device 004: ID 15d9:0a4c Trust International B.V. USB+PS/2
> Optical Mouse
>   Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
>   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
>   Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 16.04
>   Package: linux-image-4.4.0-21-generic 4.4.0-21.37 [modified:
> boot/vmlinuz-4.4.0-21-generic]
>   ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
>   Uname: Linux 4.4.0-21-generic x86_64
>   ApportVersion: 2.20.1-0ubuntu2
>   Architecture: amd64
>   AudioDevicesInUse:
>USERPID ACCESS COMMAND
>/dev/snd/controlC0:  josep  1664 F pulseaudio
>   CurrentDesktop: Unity
>   Date: Wed May  4 19:08:48 2016
>   HibernationDevice: RESUME=UUID=b0bbcadd-00af-44cd-8f5d-eea7fee41c90
>   InstallationDate: Installed on 2016-04-28 (6 days ago)
>   InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
> (20160420.1)
>   IwConfig:
>enp0s25   no wireless extensions.
>
>lono wireless extensions.
>
>enp1s0no wireless extensions.
>   MachineType: HP-Pavilion GJ306AA-ABE m8175.es
>   ProcFB: 0 nouveaufb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic
> root=UUID=816f2dbe-34e1-4512-a2b8-565bc86cb28e ro quiet splash
> vt.handoff=7
>   RelatedPackageVersions:
>linux-restricted-modules-4.4.0-21-generic N/A
>linux-backports-modules-4.4.0-21-generic  N/A
>linux-firmware1.157
>   RfKill:
>0: hci0: Bluetooth
> Soft blocked: no
> Hard blocked: no
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 07/11/2007
>   dmi.bios.vendor: American Megatrends Inc.
>   dmi.bios.version: 5.05
>   dmi.board.name: Berkeley
>   dmi.board.vendor: ASUSTeK Computer INC.
>   dmi.board.version: 1.xx
>   dmi.chassis.asset.tag: Asset-1234567890
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.05:bd07/11/2007:svnHP-
> Pavilion:pnGJ306AA-ABEm8175.es:pvr:rvnASUSTeKComputerINC.:
> rnBerkeley:rvr1.xx:cvnHewlett-Packard:ct3:cvrChassisVersion:
>   dmi.product.name: GJ306AA-ABE m8175.es
>   dmi.sys.vendor: HP-Pavilion
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/fwupd/+bug/1578317/+subscriptions
>

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  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Iain Lane]

Did this stop happening?

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[archenroot]

I raised a bug against kernel, I am on Gentoo linux but same issue
symptoms.

https://bugzilla.kernel.org/show_bug.cgi?id=193231

** Bug watch added: Linux Kernel Bug Tracker #193231
   http://bugzilla.kernel.org/show_bug.cgi?id=193231

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Ads20000]

>From the upstream bug tracker:

 'Richard Hughes 2016-08-15 08:16:19 UTC

This isn't a gnome-software problem; it could be caused by fwupd probing
the system at gnome-software startup, but the root problem is a kernel
issue IMHO.'

Should the package affected by this bug be changed?

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[TomaszChmielewski]

I'm seeing this on a HP laptop after upgrading from 14.04 to 16.04: USB
mouse is not working anymore.

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Jeremy Bicha]

** Changed in: gnome-software (Ubuntu)
   Importance: Medium => High

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Bug Watch Updater]

** Changed in: gnome-software
   Status: Confirmed => Unknown

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Will Cooke]

** Also affects: fwupd
   Importance: Undecided
   Status: New

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Will Cooke]

** Tags added: desktop-trello-import

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Will Cooke]

** Tags added: desktop-trello-import

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[cm-t arudy]

Just spend 3 days in a music festival where our Loco host an ubuntu
webcafé with ~10 PC running the lastest LTS (here 16.04)

that bug happens at 2 key moment:

 * when logging on the (guest) session

 * when launching the software center

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Tr4sK]

Sysout gnome-software --verbose

** Attachment added: "Sysout gnome-software --verbose"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1578317/+attachment/4668096/+files/gnome-software.log

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Tr4sK]

errorlog

** Attachment added: "error"
   
https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1578317/+attachment/4668097/+files/gnome-software.err

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Tr4sK]

Hi,
I have the same issue with a fresh Ubuntu 16.04 install.
Comment #8 solved the issue for login. But it freeze again after starting gnome 
software.

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[mdo]

@willcooke  I just tried EnableOptionROM=false and rebooted.  No it made no 
difference.  I still needed to do :
sudo rmmod usbhid
sudo modprobe usbhid
and then the mouse worked again.  I've reverted back to EnableOptionROM=true.

Just to reiterate in case it helps, the USB mouse works fine after
reboot when the login password box appears.  But stops working after I
log in successfully and the desktop appears.

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Will Cooke]

>From the Red Hat bug linked:

Richard Hughes 2016-01-08 04:34:44 EST
Can you try setting EnableOptionROM=false in /etc/fwupd.conf and rebooting 
please.

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Walter Garcia-Fontes]

agustin-rc89, does the workaround mentioned in message #8 work for you?

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Agustin Baez]

I have the same problem. My USB mouse worked fine in ubuntu 14.04, but
after doing a clean install of 16.04 it freezes just after login and
dmesg is full of "status -75".

[ 1.224340] usb 2-1: new high-speed USB device number 2 using ehci-pci
[ 1.356707] usb 2-1: New USB device found, idVendor=8087, idProduct=0024
[ 1.356709] usb 2-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.628335] usb 2-1.1: new low-speed USB device number 3 using ehci-pci
[ 1.725971] usb 2-1.1: New USB device found, idVendor=0e8f, idProduct=0022
[ 1.725974] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1.725975] usb 2-1.1: Product: USB KB V11
[ 1.725976] usb 2-1.1: Manufacturer: GASIA
[ 1.796326] usb 2-1.3: new low-speed USB device number 4 using ehci-pci
[ 1.893017] usb 2-1.3: New USB device found, idVendor=15d9, idProduct=0a4c
[ 1.893022] usb 2-1.3: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 1.893025] usb 2-1.3: Product: USB OPTICAL MOUSE
[ 313.448227] usb 2-1.3: input irq status -75 received
[ 313.464221] usb 2-1.3: input irq status -75 received
[ 313.472219] usb 2-1.3: input irq status -75 received
[ 313.480219] usb 2-1.3: input irq status -75 received

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  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Bug Watch Updater]

** Changed in: gnome-software
   Status: Unknown => Confirmed

** Changed in: gnome-software
   Importance: Unknown => Medium

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Walter Garcia-Fontes]

** Bug watch added: GNOME Bug Tracker #766070
   https://bugzilla.gnome.org/show_bug.cgi?id=766070

** Also affects: gnome-software via
   https://bugzilla.gnome.org/show_bug.cgi?id=766070
   Importance: Unknown
   Status: Unknown

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Walter Garcia-Fontes]

cosmos-door and josep, thanks, it seems clear that this is not a kernel
bug, so changing the package to gnome-software

** Package changed: linux (Ubuntu) => gnome-software (Ubuntu)

** Tags removed: kernel-bug-exists-upstream

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Title:
  Regression: Mouse stuck at start-up

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Re: [Bug 1578317] Re: Regression: Mouse stuck at start-up

[Mitsuya Shibata]

2016-05-06 23:20 GMT+09:00 Walter Garcia-Fontes :
> cosmos-door, in the Fedora bug it seems that the mouse is only stuck in
> gnome-software, not in general, isn't it?

walter-garcia,

Yes. It seems when gnome-software started, mouse will not be work.

A Japanese user reported to ubuntu-jp ML, "I can workaround by
removing gnome-software."
https://lists.ubuntu.com/archives/ubuntu-jp/2016-May/005490.html

Additionaly he said "I reproduced on Ubuntu GNOME, but not on Ubuntu
MATE"

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Title:
  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[josep]

When entering

sudo mv /etc/xdg/autostart/gnome-software-service.desktop
/etc/xdg/autostart/gnome-software-service.desktop.old

and restart the mouse works normally.

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Title:
  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Walter Garcia-Fontes]

cosmos-door, in the Fedora bug it seems that the mouse is only stuck in
gnome-software, not in general, isn't it?

** Tags removed: kernel-fixed-upstream
** Tags added: kernel-bug-exists-upstream

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Title:
  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Walter Garcia-Fontes]

** Tags added: kernel-fixed-upstream

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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Title:
  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[josep]

I installed and tried kernel 4.6.0-040600rc6-generic and the mouse is
still stuck when I start my system.

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Title:
  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Mitsuya Shibata]

Same issue occurred in Fedora 23.
https://bugzilla.redhat.com/show_bug.cgi?id=1277837

Is this a bug of gnome-software or fwupd instead of linux.
If "/etc/xdg/autostart/gnome-software-service.desktop" is removed, then logout 
and login,
doesn't this problem occurred?

** Bug watch added: Red Hat Bugzilla #1277837
   https://bugzilla.redhat.com/show_bug.cgi?id=1277837

** Also affects: gnome-software (Fedora) via
   https://bugzilla.redhat.com/show_bug.cgi?id=1277837
   Importance: Unknown
   Status: Unknown

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  Regression: Mouse stuck at start-up

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[Bug 1578317] Re: Regression: Mouse stuck at start-up

[Walter Garcia-Fontes]

** Summary changed:

- Mouse stuck at start-up
+ Regression: Mouse stuck at start-up

** Tags added: regression-release

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